Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Pasco
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Scores according to KAYAK customer reviews
Cons: "First class seat broken. Didn’t recline. Crackers not food. $20 for Internet that’s constantly buffering??? Junk money grubbing company."
Cons: "The seats barely reclinedwhich is the entire reason i fly business"
Pros: "The plane was clean and the ticket was cheap."
Cons: "Boarding process was needlessly complicated — just assign everybody a seat beforehand. Gate agents were rude. Seats are very uncomfortable and it’s difficult to sleep on red eyes. It should be prohibited to fly 737s cross-country."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "No problems on the flight."
Pros: "Crew was amazing; the seats were more comfortable on the prop plane than the premium economy on the earlier flight. Maybe it was the cabin temperature."
Pros: "Everything was good"
Pros: "Price, itinerary, time of day."
Cons: "The gate at PDX was at least a block away from the airplane, and the customers had to walk outside to the plane in drizzling cold weather. The elderly passengers had a hard time getting to the plane under those conditions! At least at Tucson there were covered mobile concorses."
Cons: "Awful for those who are disabled. My mother is deaf and unable to walk on her own very well. They took her to the wrong gate and left her there in the wheel chair. She had to walk on her own to the correct gate because they took her to the wrong gate after realizing she wasn’t at the correct gate."
Pros: "Crew was great!"
Cons: "Over an hour late"
Pros: "great landing"
Pros: "There seem to be a little more room than other airlines. They where on time."
Pros: "The personnel was very friendly. The seats were comfortable and spacious. Even when this was my first time with them, I’ll keep this airline in mind for future trips."
Cons: "Waited 30 minutes for a wheel to take me from Atlanta ticketing. Needed advanced boarding but by the time we got to E-34 the 3/4 of the Passengers had boarded. Which made my boarding more difficult."
Pros: "Newer plane Early takeoff and arrival Smooth flight and good food for purchase"
Cons: "Too short for any entertainment"
Pros: "Arrived early and left right at scheduled time."
Cons: "Too hot on the plane"
Pros: "Free entertainment on your devices, free soda, and boarding was pretty efficient"
Cons: "The dry cookies need to be replaced. Please bring back pretzels."
Cons: "No leg room"
Pros: "Went from Denver to Pasco did not go to Seattle"
Pros: "The promotions and the employees customer service."
Cons: "Couldn't find a thing to complain about, no matter how hard I tried!"
Pros: "Extremely quick trip"
Cons: "The plane needs upgrading"
Pros: "All the staff was friendly and did the best they could"
Cons: "Had the last seets in row 32 Very uncomfortable. Was not given anything to drink for over an hour. When the meal trays reached us in the last row of seats, no more hot meals available..... We were by the bathrooms in the back of the plane. Every time someone use the bathroom the doors kept slamming and there was really no peace to close your eyes or sleep if needed on the long trip Very disappointed. Jerry"
Cons: "The fact you cancelled and booked me the next day without making any effort for a flight you cancelled because of crew shortages. I am highly unlikely to risk flying with Horizon Airlines again."
Pros: "Nice crew"
Cons: "No movies"
Pros: "Free beer or wine"
Cons: "Cramped seats, prop plane"
Pros: "Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family."
Cons: "Plane was a tad run down, i.e.: cosmetically things were broken or falling apart."
Pros: "Nice crew"
Cons: "Was moved to a premium seat, but since it was an international flight and i didnt have cell service so I didnt get a notification until i was at the gate. I was relocated from the rest of my party and wasnt able to communicate with them, so they were worried there was an issue with my ticket and that i wasnt on the plane."
Cons: "Horrible. Just plain ugly. I miss virgin. Literally a big F U for my experience. Thanks for ruining my life you A holes."
Pros: "Two doors available for boarding, allowing for faster loading/unloading of people."
Cons: "Flight delayed by 20 minutes, but that's not bad for an evening flight."
Pros: "Very late leaving"
Cons: "Hour plus delay"
Pros: "The crew was friendly and efficient. I really enjoy flying Alaska!"
Cons: "Cold. Very cold"
Cons: "No hot water for tea or coffees"
Pros: "The flight was quick and efficient! Also enjoyed the complimentary glass of wine."
Cons: "My ala cart bag was placed with checked luggage so I had to wait, but I got home safely."
Pros: "Our flight was delayed from Mexico, so we raced to another terminal from the international terminal at LAX. He gate had actually been closed but they got permission to open it again just for us."
Pros: "The flight was on time and not overbooked."
Pros: "Good service"
Pros: "easy check in. (emergency seat with no extra cost) kind staff. board on time. but not declined seat, new plane with two power outlet."
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Cons: "waiting for an open gate in Seattle meant that my family was stuck waiting for over an hour. on time departure is meaningless if you sit on the tarmac waaiting to get off the plane"
Pros: "Samples from local businesses, friendly flight attendants, the speakers weren't extremely loud when they were doing pre-flight safety etc, my Canadian debit card worked for in-flight service and I could buy alcoholic beverages,"
Cons: "The seats were too small and uncomfy/lumpy"
Pros: "The flight was quick and we arrived early. I had more seat room on this flight than on intercontinental planes. Very smooth landing, one of the best."
Cons: "No beverage service of any kind--trip was too quick!"
Pros: "Alaska is my first choice between Burbank and Seattle but I go all the way thru to Bellingham and the trip between Seattle and Bellingham costs more than the first leg so I generally take a bus to Bellingham from Seattle. Wishing that last leg could become more affordable."
Cons: "Taking the bus from Seattle to Bellingham but the price differential is equal to another flight to Los Angeles so Seattle so I can't justify the cost."
Pros: "Great Staff"
Cons: "Lots of flights leaving the same time through side by side gates - and all delayed. yuck"
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "Very nice plane"
Pros: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Cons: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Pros: "Really nice crew"
Cons: "The flight could’ve been on time and not delayed 24 hours"
Pros: "New long haul service is a real improvement in quality"
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Cons: "Great flight"
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "The crew was great."
Cons: "More food."
Pros: "Not enough toom between rows of seats."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though."
Pros: "On time arrival is always appreciated."
Cons: "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."
Pros: "Nice crew"
Cons: "Delta always delivers!"
Pros: "staff was friendly and very attentive to my needs."
Pros: "quick and efficient"
Cons: "I know it's not the airline's fault, but we were delayed for weather. Also seats do no recline and there is no entertainment."
Cons: "Healthier snacks instead of just candy and cookies... an apple for example would be great."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Cons: "Need vegetarian meal in first class"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Cons: "My luggage is lost."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Pros: "Lots of water"
Pros: "No issues with the flight. All went as planned."
Pros: "During some bad weather the pilots chose to go into a holding pattern to wait for a thunderstorm to leave the field. Thanks for considering our safety. The entire crew was awesome."
Cons: "Why do the airliine attendants make sure all of our seat belts are fastened before they give us a safety briefing to demonstrate how to buckle our seat belts?"
Pros: "Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!"
Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "The t.v. 's at each seat"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "see above"
Cons: "See above."
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Cons: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Delayed and told die to Air Traffic Cintrol with ninproxtove means to resolve our delay. Poor customer sefvie at JFK...indifferent and lied to us."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Cons: "Delayed boarding and take off"
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "The crew was friendly and helpful."
Cons: "We were told at the gate that we would be able to purchase food on the plane, but it wasn’t the case."
Pros: "Good crew"
Cons: "No wifi"
Cons: "The plane was excessively hot before takeoff due to a inoperative power unit and the flight crew did nothing to cool it off despite delays"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Cons: "No delays"
Pros: "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
Cons: "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Pros: "Great service from crew"
Cons: "Good but too little"
Pros: "The crew on the plane was great."
Cons: "When it was time to board the plane they didn't have a wheelchair ready for William to board. He almos fell down trying to walk on the plane. It was a horrible experience. Shame on you Denver airport."
Cons: "This flight is never on time, coming or going. Very poor on-time performance."
Cons: "The legroom is non-existent. I sure wish airlines didn't try to put so many seats in each aircraft."
Cons: "Seat was too small"
Pros: "Most of my flights this time had more legroom than I’ve been seeing lately. Very pleasant flight and nice not to be so cramped. The flight also left from the same terminal in Denver as my previous flight. With a 1 hour connection that was wonderful. Keep that up, United! The crew also came by regularly with offers of water. Much appreciated."
Cons: "Naturally no food except pretzels."
Pros: "Friendly staff"
Cons: "Too cold"
Pros: "The service as soon as I walked in the first airport until I walked out the last one was excellent for this trip"
Pros: "The crew was amazing."
Cons: "Boarding at Dulles was stupid. The line for 1st class and Premier was against the wall, so these passengers had to fight their way through the lines for passengers in sections 3,4,5 just to get to their line. It would make more sense to have groups 1 & 2 in lines which face the door, and keep the lines for 3,4,5 as they are--that is, parallel to the wall. Or, have the lines in the opposite order, so that 1&2 are closest to the concourse, and 5 is next to the wall I actually felt sorry for these 'privileged' passengers who had to fight their way through the other boarding lines just to board when their section was called"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "Despite all the restrictions, my wife and I were able to be seated together."
Cons: "When I booked the flight, I was not aware that I was booking a seriously restricted flight, ie no carry on baggage, can't sit together, etc. This is the first time I experienced these kinds of restrictions on a major airline. I did not like the having to pay for checked baggage of a carry on. A bit too much."
Pros: "I was treated wonderfully and had an amazing times."
Cons: "Everything was great."
Pros: "Let us sleep with out disturbing!"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Cons: "Delayed our flight several hours, no communication, unhelpful staff. Missed a very important meeting. Will not fly United again."
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "The crew members were polite and very helpful. I liked the fact that they took their time to solve other passangers problems."
Cons: "No entertainment at all!! 3 hour flight"
Cons: "Overbooked as usual on a flight we had no chance to make"
Cons: "Typical American passengers ignoring crews request to NOT place coats and small items in overhead bin. I had to have a "discussion" with passenger to please put coat under front seat. I don't know how crew could be more assertive with this item"
Pros: "Terrible my two young daughters flight to Pasco from Denver got canceled Sending them to Seattle tonight delayed And to Pasco tomorrow morning Missing school ;("
Pros: "Boarding was quick and efficient and our delay today was linked to our wait for the plane to be de-iced. Food service however is too long as they split the food first then drinks then desserts which really makes the whole service in three steps much longer and that's not counting the fourth time they come to pick up thrash. Crew however was pleasant."
Pros: "Automatically rebooked flight was changed free-of-charge to a different destination."
Cons: "Original flight was delayed, which was understandable due to inclement weather. Connecting flight, which was also United Airlines, was either uninformed of the delay, or indifferent. Myself and two other passengers arrived 2 minutes before the flight left, were told we could not board, and watched the plane undock from the gate and fly away."
Pros: "Arrived on time. Plane was clean."
Cons: "Passengers for numerous regional flights had to wait in a crowded area before going to our gates in the basement. There was no attendant that I could see to tell us what was going on until 30 minutes or less before departure. I had never seen this arrangement before and was not pleased with it. On board, there was no snack, only a beverage, which I did not want."
Cons: "it got cancelled and di not have"
Pros: "Head Flight Attendant Lynn gave 1st class service! She was a delight."
Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"
Pros: "The stewardess miss polanxo was great"
Pros: "The movie selection was great"
Cons: "The food was horrible"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "direct flight from SFO to Pasco"
Cons: "Changed the flight schedule"
Cons: "The flight was delayed an hour and half. Had to deplane after boarding. No one gave us any information. When arriving at LAX we had to wait on the plane runway for 36 mins before being able to get off. Again no one told us why or what was going on. 5 passengers had to sprint to make our next flight which was international and we almost missed it"
Pros: "Texts about delays"
Pros: "This was a long flight across country from west to east coast and it was smooth and pleasant. Our flight with United to Vancouver B C was also flawless. We would pick United again."
Cons: "Of course the seats are simply too close, but that's the industry standard. Glad I am not overweight. We must have been "hungry locusts" because food was gone on the cart by the time the back of the plane was served and little wine or beer remained. Maybe that's a stocking matter, but it was "dinner time". Thanks"
Pros: "Eventually the plane came and the flight was smooth sailing"
Cons: "They asked us to line up approx. 1 hour before the plane was ready for boarding. Everyone stood around and got frustrated because no information was communicated to the passengers. No one knew where the plane was or when we would board."
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Pros: "Everything is usually great with United. I have rarely had an issue. If I have a choice, I fly with you."
Cons: "Nothing. You all were perfect again!"
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Getting to my destination"
Cons: "Coming home"
Airlines flying from North Dakota to Pasco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Pasco
Masks required on board, masks provided on flights from North Dakota to Pasco
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Pasco
Testing for antibodies, testing for symptoms for flights from North Dakota to Pasco
Waiving of change fees. Search flexible flights from North Dakota to Pasco