Pros: Great service from the pickup to the return.
Jan 3 2017
Pros: Because we have not rented a car in Pasco, we had a hard time finding the car. Once we figured that out, everything was OK
Cons: Pick up in Portland was kind of the same. The person in the front office didn't enter my whole name, just the first and middle name. because of that, Discover didn't recognize the name and the number, the card was blocked. I called the 800# and the Discover person resolved it immediately.
Sep 27 2016
Pros: Service was friendly and helpful. There were no unexpected complications. Thanks!
Sep 29 2016
Pros: Helpful, No surprises. Friendly.
Nov 30 2016
Pros: The car met my expectations. The price was great! Th car ran well.
Cons: The pick up experience was different than I have ever had before. I have rented cars many times, and this time I had to provide the name of my employer, a utility bill, and a $100 deposit...none of which I had ever had to do before. I felt like I could have at least been told at the time I made the reservation that I needed those items. I had to drive home in order to obtain proper items. What if I had been an out of town renter with no way to go home and retrieve the missing items. Honestly, the worst pickup experience I have had with a complete lack of understanding for the from the salesperson.
Cons: I went to the airport to pick up the car and there was no record of my rental. The confirmation number emailed to me did not work in their computer system. It took a very long time to resolve and made me late for my day. I will not be using Kayak again.
Jul 9 2016
Pros: checkout in Pasco, WA was fantastic.
Love one-way rentals.