10.0 ExcellentJun 2 2021
Attentive, helpful, and excellent customer service.
10.0 ExcellentMay 21 2019
Staff was very friendly and helpful, both on pick up and drop off. Easy access, no waiting - MUCH better than other airports. Thankful Enterprise had the vehicle we requested. . . understanding that is not always the case.Not a thing.
8.0 ExcellentAug 6 2018
Back seat not so comfortable
8.0 ExcellentMay 22 2018
As a widow having to pay $10 per day for 2nd family driver.
9.6 ExcellentNov 29 2017
Great value and easeSimpler than taking another flight where I have to show up to the airport early, wait on their schedule, and the drive from the airport.Nothing noted.
9.2 ExcellentOct 25 2017
Needed a little more direction about how to drive off with the car - there was no check out or check in in the lot.
4.8 OkayApr 7 2017
Bait and switch, be thoroughThe people who work at your location on 24th st were very patient with me and almost made up for what I believe is an illegal bait and switch scheme.I put in my pickup location on kayak as PSC, which is the Pasco Wa airport. I arrive at the pasco airport enterprise counter only to find out that I booked my reservation for the enterprise location 1.5 miles away (even though i put the airport in as my pickup location), and that their policy doesn't allow them shuttle people in between ocations. My options were to pay for a cab to enterprise, or pay more money for a worse vehicle than what i booked because the full size vehicles were out of stock at the airport. Convenient hey, how i put in the airport code where i want to pick it up and then get told my only options are to pay more money than what I booked. I walked to the other location, in my suit, after a flight. It was a short flight, but that doesn't make it any more comfortable for a 6'6" person. I will only be booking car rentals with enterprise and kayak in emergencies from now on because I believe they both lack integrity and don't care about the consumer.
9.6 ExcellentJan 3 2017
Because we have not rented a car in Pasco, we had a hard time finding the car. Once we figured that out, everything was OKPick up in Portland was kind of the same. The person in the front office didn't enter my whole name, just the first and middle name. because of that, Discover didn't recognize the name and the number, the card was blocked. I called the 800# and the Discover person resolved it immediately.
10.0 ExcellentOct 18 2016
Great rental!Great service from the pickup to the return.
10.0 ExcellentJun 10 2016
Ease of drop off