Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Sioux Falls
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Scores according to KAYAK customer reviews
Cons: "Not a thing!"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "We left on time"
Cons: "The size of the plane is just so bad"
Cons: "Delayed, seat didn’t recline"
Cons: "Way too cramped"
Cons: "delays, delays yuck"
Pros: "Crew was awesome"
Pros: "Almost 3 hours of delayed"
Pros: "Crew was kind"
Cons: "No delays"
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "I am a large person and was very happy to find that the seat belt fit easily and comfortably around me. That didn't happen with my next flight so thank you Delta. All crew members were very nice and pleasant. Amazing how pleasant they are after having to deal with so many people in a shift!!!"
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Cons: "WiFi doesn’t work."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Cons: "Seat, did not get upgraded"
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Who could ask for more?"
Cons: "We sat near the back of the plane and it was terribly noisy. You couldn barely converse with your seat partner or the flight attendant. These seats should be discounted."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Great service"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Cons: "The attendents only served one round of beverages in Comfort Plus."
Cons: "I accidentally had my name entered wrong on my ticket and no one was able to help me change it. Thus I missed my flight and couldn't Even get a partial refund. Ridiculous. I now had to pay 2300$ for the same flight the next day."
Pros: "The friendliness and helpfulness of flight attendants was outstanding"
Pros: "The flight attendant putting my carry on overhead was much appreciated. The Starbucks coffee perfect and right temp."
Cons: "I liked it sll"
Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Cons: "If we boarded and left on time"
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Cons: "Everything was good"
Pros: "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
Cons: "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
Cons: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "Flight was short."
Cons: "Everything else"
Pros: "Flight was fast and professional."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Cons: "Sat waiting for gate for 30 min"
Cons: "Flight was delayed for no apparent reason."
Pros: "Seats weren't too uncomfortable, and the crew was friendly."
Pros: "Big jet not typical going into Knoxville."
Cons: "Flight was late. Boarding had every zone called essentially at once so we could all stand."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Everything was very smooth and pleasant overall."
Cons: "see above."
Pros: "Nothing at all"
Cons: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
Cons: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Pros: "The films available were okay, but we had to watch them on our phones."
Cons: "Moved our gate twice, both times the AA boarding crew laughed at the anger they’d caused among the upset passengers. They were also not vocal about the gate changes until pressed. We were asked to sit by the emergency gate as able and willing humans unaware it was placed beside the center bathroom.. so unpleasant."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "We got there"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Comfortable seats, good food and entertainment, on time"
Cons: "More water should be offered throughout the flight."
Pros: "Nice plane once they got it working!"
Cons: "Turned up with pet cat having called American Airlines numerous times to confirm all was ok. I had all the correct paperwork and they did not let my cat through. Having then gone through to the gate without cat (left cat with husband) I was then called up at the gate to ask if I was flying with a pet because it was on my records. The flight was then delayed for 3 hours with little explanation and as far as I'm aware, no compensation."
Pros: "Crew was wonderful - friendly and accommodating. Food excellent - very fresh. Cannot say enough kind things about the crew!!"
Cons: "Everything was excellent on this flight."
Pros: "Food! Friendly crew"
Cons: "Although a BA flight I had to pay AA charges for checked baggage. Agent at AA counter was trying to help by offering my bag as carry on. I paid the $100.00 charge as I am handy capped and did not want to wrestle extra weight. Under BA there should have been no charge but the AA counter staff acted ignorant of that fact. Not sure why I am telling you this as I expect nothing will be done by anyone."
Cons: "Took forever"
Cons: "American destroyed my family vacation. They took four days to not get us to Dublin. Stranded us in Chicago and had to use my own money to fly back to California without a vacation. Don't do it."
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "flight was on time"
Cons: "Walking out in rain to board the plane"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Pros: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."
Cons: "Got food and drinks and beer at nomadditional cost"
Pros: "Plane was brand new. Nice to flight in a plane like this"
Cons: "Unexpected changes in the boarding gate, not clearly notified"
Pros: "Good entertainment for an overnight flight, and good food"
Cons: "Lost and damaged bag"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Crew, food and entertainment."
Cons: "Seats are toght. Just an inch more would have made a long flight much better."
Cons: "Customer service unwilling to change flight during hurricane."
Pros: "I prefer this size plane to the other alternatives."
Cons: "No snacks were offered at all."
Pros: "Over all wonderful!"
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "Polite crew"
Cons: "Flight delayed 15 min"
Cons: "Delayed 2 hrs"
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Pros: "The crew was very nice throughout the flight. Very polite and accommodating."
Cons: "USB ports / charging stations , an email stating there’s free entertainment with your personal devices so that the customer is aware that he/she will need a compatible device and the United app which you’re unable to download once boarded."
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Cons: "I missed my sister graduating because of avianca"
Pros: "Space on the airplane"
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Flight, crew and reasonable comfort for economy class."
Cons: "Nothing significant."
Pros: "On time"
Cons: "Not comfortable"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Pros: "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
Cons: "No frills. It wasn't needed but gotta think of something to put here."
Cons: "No reclining seats and no meal. Flew from LAX to CHICAGO. Very uncomfortable. Advertisement for free WiFi on plane, but makes you pay when you log in."
Pros: "United got me on flight 3 hours early AWSOME"
Pros: "Flight attendants were pleasant."
Cons: "No snack or drink was offered."
Cons: "The Basic Economy baggage policy is ridiculous. Charge me what the ticket costs upfront."
Cons: "The departure moved to three different gates. Inconvenient."
Cons: "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
Cons: "Room for sitting."
Pros: "I liked that the crew was nice and caring."
Cons: "I didn't like the take off or landing."
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Pros: "We ultimately landed safely."
Cons: "The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken."
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Cons: "Sorry not to have had recreatiegebied towel before Dinner."
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Cons: "To make meetings, got routed to Omaha, rented car and driving to SIoux Falls. United' best flights arrived next day about 2:30pm which misses business mtgs and most of day. Had to go to customer service supervisor to get hotel room covered in Omaha. No help on rental car. No help with hotel charges already made in Sioux Falls"
Pros: "friendly staff"
Cons: "seat in last row of plane. no outlet under my seat for charging. listened to flight attendants conversation the whole time. in flight entertainment system was not working on whole plane and could use the in-app entertainment either since it was assuming we had a working infotainment system. seat would not recline"
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Pros: "Very friendly staff and I was very comfortable. I will fly United again."
Pros: "Was supposed to be a larger plane.. uncomfortable seats. Too close to each other."
Cons: "Flight was delayed for water leak. Two hour delay"
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Pros: "Entertainment via my device instead of one built into the seat."
Cons: "Far too little space between me and the seat in front of me, and that's before the person in front of me reclines their seat."
Pros: "Contact me for more info"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Cons: "same thing, just the ability to plug in headphones."
Pros: "They got a wheelchair within 5 minutes."
Cons: "Delayed as usual with united airlines.Seems that every time I fly with United their is some kind of problem flying out of Denver.Every Time."
Cons: "Terrible flight. I payed for an upgraded seat, list my flight due to a crew on previous flight being late then was put on standby on this plane in a tiny seat next to someone else. We sat on the runway for 45 min. There was an open seat in row 1 that I could have been seated in, but no one offered"
Pros: "Very comfortable aircraft."
Cons: "Windows are all dirty. Please clean the windows so passengers can take pictures of the world they are flying over! Off-duty flight attendant spent nearly the whole flight in the galley flirting with the on-duty flight attendant."
Pros: "The flight attendant worked very hard to keep everyone satisfied as she found seats together for a family of three small children and mother just as the passengers were settling in."
Cons: "The seating is very tight and uncomfortable in this plane."
Pros: "Flight attendant was welcoming and fun."
Cons: "It was a smaller plane and being in the very last row meant I smelled the bathroom. The door was literally within arms reach."
Pros: "Seats were great. Will fly with this airline again."
Cons: "There was no food served as well as no entertainment"
Cons: "Waiting in S.F. for flight to board. Crew announces flight will be 1 hour and ten minutes late. A few minutes later, announces the pilot is on his way and may be a half an hour late. The gate number was not announced until about a half an hour before boarding. We finally boarded and was told that co-pilot was not at airport. It was a terrible experience with United."
Pros: "Landing was excellent"
Airlines flying from North Dakota to Sioux Falls have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Sioux Falls
Masks required on board, masks provided on flights from North Dakota to Sioux Falls
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Sioux Falls
Testing for antibodies, testing for symptoms for flights from North Dakota to Sioux Falls
Waiving of change fees. Search flexible flights from North Dakota to Sioux Falls