Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to South Dakota
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Scores according to KAYAK customer reviews
Cons: "Not a thing!"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "We left on time"
Cons: "The size of the plane is just so bad"
Cons: "Delayed, seat didn’t recline"
Cons: "Way too cramped"
Cons: "delays, delays yuck"
Pros: "Crew was awesome"
Pros: "Almost 3 hours of delayed"
Pros: "Crew was kind"
Cons: "No delays"
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "I am a large person and was very happy to find that the seat belt fit easily and comfortably around me. That didn't happen with my next flight so thank you Delta. All crew members were very nice and pleasant. Amazing how pleasant they are after having to deal with so many people in a shift!!!"
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Cons: "WiFi doesn’t work."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Cons: "Seat, did not get upgraded"
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Who could ask for more?"
Cons: "We sat near the back of the plane and it was terribly noisy. You couldn barely converse with your seat partner or the flight attendant. These seats should be discounted."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Great service"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Cons: "The attendents only served one round of beverages in Comfort Plus."
Cons: "I accidentally had my name entered wrong on my ticket and no one was able to help me change it. Thus I missed my flight and couldn't Even get a partial refund. Ridiculous. I now had to pay 2300$ for the same flight the next day."
Pros: "The friendliness and helpfulness of flight attendants was outstanding"
Pros: "The flight attendant putting my carry on overhead was much appreciated. The Starbucks coffee perfect and right temp."
Cons: "I liked it sll"
Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Cons: "If we boarded and left on time"
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Cons: "Everything was good"
Pros: "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
Cons: "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
Cons: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "Flight was short."
Cons: "Everything else"
Pros: "Flight was fast and professional."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Cons: "Sat waiting for gate for 30 min"
Cons: "Flight was delayed for no apparent reason."
Pros: "Big jet not typical going into Knoxville."
Cons: "Flight was late. Boarding had every zone called essentially at once so we could all stand."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
Cons: "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
Pros: "Everything was very smooth and pleasant overall."
Cons: "see above."
Pros: "Nothing at all"
Cons: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
Cons: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Pros: "The films available were okay, but we had to watch them on our phones."
Cons: "Moved our gate twice, both times the AA boarding crew laughed at the anger they’d caused among the upset passengers. They were also not vocal about the gate changes until pressed. We were asked to sit by the emergency gate as able and willing humans unaware it was placed beside the center bathroom.. so unpleasant."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "We got there"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Comfortable seats, good food and entertainment, on time"
Cons: "More water should be offered throughout the flight."
Pros: "Nice plane once they got it working!"
Cons: "Turned up with pet cat having called American Airlines numerous times to confirm all was ok. I had all the correct paperwork and they did not let my cat through. Having then gone through to the gate without cat (left cat with husband) I was then called up at the gate to ask if I was flying with a pet because it was on my records. The flight was then delayed for 3 hours with little explanation and as far as I'm aware, no compensation."
Pros: "Crew was wonderful - friendly and accommodating. Food excellent - very fresh. Cannot say enough kind things about the crew!!"
Cons: "Everything was excellent on this flight."
Pros: "Food! Friendly crew"
Cons: "Although a BA flight I had to pay AA charges for checked baggage. Agent at AA counter was trying to help by offering my bag as carry on. I paid the $100.00 charge as I am handy capped and did not want to wrestle extra weight. Under BA there should have been no charge but the AA counter staff acted ignorant of that fact. Not sure why I am telling you this as I expect nothing will be done by anyone."
Cons: "Took forever"
Cons: "American destroyed my family vacation. They took four days to not get us to Dublin. Stranded us in Chicago and had to use my own money to fly back to California without a vacation. Don't do it."
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "flight was on time"
Cons: "Walking out in rain to board the plane"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Pros: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."
Cons: "Got food and drinks and beer at nomadditional cost"
Pros: "Plane was brand new. Nice to flight in a plane like this"
Cons: "Unexpected changes in the boarding gate, not clearly notified"
Pros: "Good entertainment for an overnight flight, and good food"
Cons: "Lost and damaged bag"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Crew, food and entertainment."
Cons: "Seats are toght. Just an inch more would have made a long flight much better."
Cons: "Customer service unwilling to change flight during hurricane."
Pros: "I prefer this size plane to the other alternatives."
Cons: "No snacks were offered at all."
Pros: "Over all wonderful!"
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "Polite crew"
Cons: "Flight delayed 15 min"
Cons: "Delayed 2 hrs"
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Pros: "Flight was on time"
Pros: "Easy boarding"
Cons: "A little Snack"
Cons: "Free beverages"
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Cons: "Be on time"
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Pros: "When you land at Concord you are right near the parking lot!!!"
Pros: "Allegiant knows how to get people off and back on the plane ASAP. The last few flights I have taken we left early and arrived earlier than planned because of this. Crew was friendly. I like the fact the flights are direct and no layovers at airports."
Pros: "Everything was done right"
Cons: "The landing was rough"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Smooth timely flight without incident."
Cons: "As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Pros: "Direct flight in less than 3 hours"
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Cons: "5 delays between for a 4:27PM flight that eventually took off at 3:15am. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. Very thankful that they did allow me to change departure locations to another airport at no charge. That flight went well, even arrived early."
Cons: "Late departure without any explanation. TSA really under staffed."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "Everything the service for breakfast , the interpretation for more information about when you’re in a plane what to do in case something happened and stuff"
Cons: "They didn’t have a WiFi on for the plan I couldn’t use my phone at all"
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Actual flight good and crew very accommodating"
Cons: "Seats poor. Waited 40 mins before the luggage entered the belt for pickup. Held us up for transportation to rent lot."
Pros: "Flight was on time, the cabin attendants were courteous, and the flight captain kept us informed."
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Pros: "No hassle. No delays."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "Flight was cancelled due to Irma in Florida. Customer service agent was fantastic. I was able to rebook die the following week without any hassle."
Cons: "I didn't get to fly to Florida when I first chose."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "I had 44 min they wouldn't give me my boarding pass then the flight was delayed to 5:30 and they still wouldn't allow me up."
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "Last week I flew to Florida on this airline. I quickly wrote a stellar review because the flight crew was sincere, nice and kind. Apparently, that is against policy and on this flight there was no hint of that nice attitude. No frills, no courtesy, just transportation."
Pros: "The speed"
Cons: "Leg room"
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "Crew was great and handled the delay well. Definitely worth the 6 bucks each way to get the seats with additional leg room."
Cons: "This the 2nd time I've flown from Punta Gorda to Indy in the last month and both times the departures were delayed because of mechanical issues. No vouchers offered + no free anything offered = Bad customer service model. This airline also charges for carry-ons."
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Cons: "Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time"
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Pros: "Crew was friendly and did their best under difficult circumstances."
Cons: "Takeoff was delayed by 2 hours. When we arrived in Rapid City, we were stuck in the taxiway for more than half an hour before we could get to our gate."
Pros: "It is a low cost carrier. You get what you pay for"
Pros: "everything was great everything went smoothly because some of the stuff I had to change at the last minute because I had to get home earlier than I originally planned but everything turned out wonderfully and everything okay even though there was a little delay because of the weather"
Pros: "Appreciated alerts that flight was delayed. Overall staff was very friendly and helpful."
Cons: "Overpriced !!"
Pros: "United Airline is lying to its guests. United advertise they will be middle seat between pesengers and we board a packed flight today. United is irresponsible and putting pessengers at risk of covid-19 exposure! This is unacceptable. False advertising - people paid for social distance on the plane bit encounter the opposite !!"
Cons: "United Airline need to be HONEST! United broke my trust. United need to update its message online and be honest - that they only care about profit during this pandemic!!"
Pros: "I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good."
Cons: "More movies variety would be great."
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Pros: "Aisle seat"
Cons: "Snack options"
Pros: "The sits are a little stiff and doesn’t tilt back much but for the price I guess it’s what you get"
Cons: "A bigger and better snack would be best"
Pros: "Lufthansa did a great job in their customer service, their movie selection to include their technology available to each customer."
Cons: "the Seat was uncomfortable after an 8-hour flight. I have taken many 14+ hour flights to distant locations so I was surprised how quickly their seats caused discomfort."
Pros: "Smooth flight. On time"
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Cons: "Ride was bumpy"
Cons: "No drinking water was offered on the plane from Pittsburgh to Washington DC."
Pros: "Good progress info in-flight from cockpit"
Cons: "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
Pros: "That we landed."
Cons: "Stuard needs to articulate his english better. Food was awful even for a plane. Broken headphones, broken monitors. Staff with bad attitude."
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Pros: "On time Nice crew"
Cons: "Pure sugar snack"
Pros: "Flight was 45 mins early! Cabin crew efficient and friendly"
Cons: "All the movies were the same as they were A month ago... and that selection was lousy. The little girl who sat behind me kicked my seat for 7 hours despite my askiing her the times to stop. Thank goodness it was a day flight."
Cons: "The flight was delayed by an hour"
Cons: "Room for sitting."
Pros: "Boarding was easy. Lounge in Santo Domingo was very nice. Fair price for ticket."
Cons: "Upgraded to business class for flight home. I had aisle seat last row. Cart left in aisle to keep cabin class from constantly using the bathroom by the cockpit. But they kept coming just pushing the cart aside and rubbing their butts on my arms and shoulders to squeeze by. I understand why they did it. Many times their was a long line and people bothering the guests in business class. I eventually complained and the cart was removed. The attendants really tried hard to minimize the traffic through that section. But to little success."
Pros: "My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well."
Pros: "Boarding was quick and easy."
Cons: "Flight attendant never smiled once. She got short with the lady in front of me. Just looked like she doesn't like her job. You could tell she didn't want to be there. I never did hear the Captain speak. The crew just seemed unfriendly to me. Service at the airport was great!"
Cons: "Leg room is atrocious. Delayed an hour because of maintenance."
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Pros: "I'm very happy with the flight."
Cons: "Lots of turbulence. Horrible landing...very abrupt."
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "Very good information"
Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pros: "Poor attitude by every united employee I ran into."
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Pros: "Boarding went smooth"
Cons: "No leg room, no wifi"
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "We were upgraded to seats with more room. After a 8+ hour flight before this one, it was welcome. We had to deal with the hurricane. After delays, the pilot filed a different flight plan. The gate people kept us updated and you had the feeling they were trying to get us to our destination. We left a couple hours late and had a very skillful landing into some pretty stiff winds but landed safely."
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Pros: "Comfort. Economy plus was only $75 at check in. Well worth it for the leg room."
Cons: "They didn't offer pillows for a 4 hour non stop flight. I would have slept much better with a pillow"
Pros: "Crew seemed tired or bored and the food selection for a long flight was limited. I'm not going to fly with them again. Just like last time the flight was late leaving, even though the plane arrived early."
Pros: "I did not like anything about this experience. Sent young man Spanish speaking only. Wrote a note and called the airline. He missed his flight. No one helped him."
Cons: "Sent young man Spanish speaking only. Wrote a note and called the airline to inform about language barrier. Gate changed. No one helped him.He missed his flight. was missed inform how he could be accommodate."
Pros: "Great flight attendant"
Pros: "Good food and very friendly stewardesses."
Pros: "The boarding was good and the flight went well."
Cons: "The under seat power was difficult to find. More illumination around the outlets or a diagram showing where it is would be helpful as there is no room to look down and it's awkward to blindly pat around looking for a place to charge your phone."
Cons: "Man in front of me smelled so every time he moved the odor came back to me and since I was stuck in the last row it had no where else to go!"
Airlines flying from North Dakota to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to South Dakota
Masks required on board, masks provided on flights from North Dakota to South Dakota
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to South Dakota
Testing for antibodies, testing for symptoms for flights from North Dakota to South Dakota
Waiving of change fees. Search flexible flights from North Dakota to South Dakota