Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Virginia
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Scores according to KAYAK customer reviews
Pros: "Boarding was simple."
Cons: "Seat was trash."
Pros: "The crew was amazing."
Cons: "The seat backs are very uncomfortable for my neck & upper back. Difficult to tolerate, and gave me headache on each flight."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Seat power charger didn’t work"
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Pros: "Both flight attendants were excellent"
Cons: "Everything perfect"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Cons: "delays, delays yuck"
Cons: "Late and bumpy"
Pros: "yes crew were very good"
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "Great entertainment system."
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Pros: "El cumplimiento de vuelos"
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Great customer service"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "What can I say...I love Delta!"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "For a short flight, they gave it drinks and snacks."
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Cons: "Seats are in humane"
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Cons: "Everything was perfect"
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "Great service"
Pros: "Helpful crew, more food than usual, entertainment system and choices."
Cons: "Didn't get meal request even though we did on flight to Europe and despite phone agent working to generate and verifying them before both flights."
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "No social distancing AT ALL. Flight was packed"
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Pros: "Entertainment options were awesome, and we had charging stations too! Made flying very comfortable and passed the time well. Also, the boarding process was super quick."
Cons: "Nothing, we were very happy."
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Cons: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Cons: "On time is always better, otherwise it was a good flight."
Cons: "Stale pretzels"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Pros: "Left on time, service was good."
Cons: "As above"
Pros: "Food and service on flight was wonderful."
Cons: "Flight was 1 1/2 hrs late. Staff in customs were completely rude & had no regard for those of us trying to make connections. Had to spend the night in Philadelphia & placed on PACKED flights thru Chicago, causing even more extended delays home."
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Pros: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Cons: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "Due to weather my flight was cancelled. Before I even realized it I had been rebooked on a direct flight. No glitches, no headaches. Perfect!"
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Cons: "Why did my bag not get checked into the flight?! I was for 2 days without clothes and toiletries!!"
Cons: "Beyond pritzzels pls have other snack varieties"
Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Pros: "Boarding process was easy"
Cons: "Got delayed by almost 2 hours, no wifi or food on the plane."
Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."
Pros: "All good"
Cons: "All good"
Pros: "The seats weren't bad and there was enough space for my carry on and personal bag"
Cons: "It was so hot the entire flight and the overhead air was very low pressure that it didn't even feel it touch my head. The person next to me had very bad odor and was hoping the air would clear it for me but it didn't because the overhead air was so low."
Pros: "Just being able get home."
Cons: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Pros: "1/2 empty"
Pros: "Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?"
Cons: "Horrible flight, paid extra for nicer seats, but the airplane was prehistoric"
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Cons: "When I got to the terminal there was no Iberia flight. Stuff from other flight company told me Iberia does not operate anymore. Shocked. I asked the stuff what to do, they called on the phone for me and told me their flights was transferred to American Airlines instead in another terminal. When I walked to the other terminal I was already too late. Paid $300 extra for rebooking. No one picked up the phone when I called service either. Never trusting this company again. Worst experience had."
Pros: "I. Did not take this flight had a family emergency had to get home right away"
Cons: "Flight was delayed by almost an hour Because all flights were delayed, the waiting area was crowded. Therefore, I sat in the "priority" boarding area. A representative came in and rudely ejected us from the area. I could understand if there were "priority" passengers who needed a seat, but nobody needed those seats. Customer service should have trumped their rules in this instance."
Pros: "Closer to home"
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Cons: "The flight needed to be changed because of technical issues. We arrived much later."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "The flight was ontime and the crew was warm and friendly."
Cons: "Can't think of anything I dislike about the flight. Service was great!"
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Cons: "Great crew and smooth ride"
Pros: "Crew was Aamazzing! Went above and beyond even to sit with one of kids while I used restroom, put my kids at ease, went above and beyond to make sure at such a tender age that they were okay! Made me very happy with allegiant and happy that I chose them!"
Cons: "It’d be cool to see more inflight services some day? As in maybe WiFi at a cost or TVs, seat recliner"
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Pros: "Quick boarding, on time."
Cons: "The flight attendant checking people’s bags and boarding passes at the gate was not friendly."
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Cons: "The padding on these seats."
Pros: "Florida was amazing. The people were very friendly."
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Pros: "The crew was very nice,,"
Cons: "Im not sure, everything was just so nice,, more chatting mabye talkin more,,"
Pros: "The crew was good and the flight was smooth."
Cons: "The seats were far too close to have any kind of real comfort."
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Cons: "Small seats, flight was late"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Cons: "Allegiant needs to get stuff together when it comes to boarding."
Cons: "They could have not been 8hrs late"
Pros: "The crew was great. The flight arrived early and boarding was smooth. Seats were not that great. Would definitely fly with them again."
Cons: "A free beverage and snack."
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Pros: "All went well. No real disappointments!"
Cons: "A little cramped but not terrible. Would like to know kayak fee up front before booking and all hidden charges!"
Pros: "The flight left on time and was fine."
Cons: "This flight was at a small airport and we waited in line for security longer than at a large airport. There were 5 flights going through security at the same time with nothing scheduled later. Why not spread them out a bit and save everyone some time?"
Pros: "The price!"
Cons: "Flights in both directions were late."
Pros: "I have never experienced this before. You stand in line to get a tag for your bag. Then you stand in line to check your bag. Then you stand in a Disney style HUGE line just to get to the escalator to take you to the second floor so you can go through security. Thank goodness for TSA precheck! That line was long but not very long like the other line."
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Cons: "Baggage claim very slow"
Pros: "The flight was delayed for almost 4 hrs, but the staff was excellent. From the check-in agent, the gate agent, the flight attendants and pilots - everybody was upbeat and helpful."
Cons: "Just the continual delays, but the mobile notices were so helpful in not coming to the airport for a delayed flight. As always, the fact that the seats don’t recline makes the trip more uncomfortable."
Pros: "Quick non stop."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."
Pros: "The price."
Cons: "The customer service. The plane breaking down and causing a 2 hour delay. The lack of compassion from the flight crew. The fact that the seats don't recline. The fact that our baggage was $222 one way."
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "Flight attendant Lisa was great."
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "It's like taking the public bus during rush hour. Organized chaos. But I guess you literally get what you pay for so, yeah. The crew was awesome though. No qualms there."
Cons: "Disorganized boarding. Even the extra room seats are cramped. Bathrooms are a step up from a porta potty. DO NOT SIT NEAR THEM unless you plan on holding your breath the while flight."
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Typical flight"
Pros: "I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good."
Cons: "More movies variety would be great."
Pros: "Flight attendant was amazing! She was very nice and it was a good thing to have on the last part of my trip"
Pros: "Terrible service, rude, impatient crews. No food provided for a 5 hours flight, only basic drinks."
Cons: "Make sure transit with more comparable service throughout the journey."
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Pros: "Great crew."
Cons: "100 minute delay due to "schedule disruption", despite no weather issues."
Pros: "The seats were super comfy, the flight was practically empty so I had an entire row of seats to myself! The complimentary movies & entertainment is awesome and kept me from getting fidgety during the long 8 hour direct flight. I honestly didn't even feel like I was on an airplane."
Cons: "Nothing, this was a perfect flight!"
Pros: "On time good leg room"
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Crew was very nice and helpful"
Cons: "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"
Pros: "Crew was good. Could watch movie on phone. Arrived early."
Cons: "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Cons: "Very crowded. Seat in the back near toilet has much traffic and sitting on the aisle- much jostling. No entertainment unless you brought your own device."
Pros: "The movies were good - glad it was free and nice selection"
Cons: "US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again."
Pros: "Easy boarding, on time take off"
Cons: "Arrived early (yay), but had to sit on the runway for 45 minutes waiting for a gate and ended up getting to the gate later than the original expected time. Pretty ridiculous."
Cons: "Room for sitting."
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Cons: "No tv"
Cons: "Flight was cancelled twice and only paid for hotel. Would not pay for food"
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Cons: "Customer service"
Pros: "We didn't crash?"
Cons: "After much concerns and inquiries made bag did NOT make the plane! There is as no one to h love me to n white Planes for 45 minutes! No one at the counter? Wow! Finally supervisor Jill was able to track it down in Chicago where th y took it off the he plane as my carry on because they had no room l ft from the h limited space. After working very hard to get my bag of o White Plains that evening, supervisor Jill hung out an hour past her shift ended to get it on the last transport to my hotel. The transport blew herself by ft and never showed up or called the o say he wasn't coming back! I got my bag on he next morning just in tim for my event! I also was not credited my frequent flyer miles. Some glitch in the system. Overall I must rate my experience as a one star simply because the pilots got us there safely."
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Pros: "Dinner was good, awesome entertainment options. Staff was really nice."
Cons: "I don't know what it is about American-run airlines but they always make you feel like a sardine. The seats are so uncomfortable. My boyfriend and is butts were numb by 3 hours in. We did not have this experience when flying ANA to Tokyo. Also, not a fan of the breakfast options."
Pros: "Easy buddy"
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Pros: "Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me."
Cons: "Being packed into the seats like sardines, not nearly enough leg room and even when reclined the chair sits too up right. When the seat in front of me leans back, I can't even lay my head down on the tray table because the space is too small for me to bend forward. So I'm forced to sit up right on two long flights, the first didn't even have in-flight entertainment. I can't imagine someone bigger than me (5'4" 150 lbs) being able to even reach the floor if something was dropped."
Pros: "Process went smoothly. Mainly everything that was expected was provided."
Cons: "I was disappointed the entertainment option on the United app was not available for this flight. Also, trash was not collected until the end of the flight which was irritating to keep I. My pocession for the entirety of he flight."
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "Less of a delay than I've come to expect with United."
Cons: "I would also like the breakdown of my flight combined. Having to justify paying more for an economy seat (Plus) I can move in is not fun on an expense report. I feel like it's more and more expensive (nickel and diming) and no space and all to frequent delays. I'm considering switching airlines."
Pros: "I could get my boarding pass, I could flight home have to buy different ticket too fight home??? I wish your return my money"
Cons: "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
Pros: "The flight attendant worked very hard to keep everyone satisfied as she found seats together for a family of three small children and mother just as the passengers were settling in."
Cons: "The seating is very tight and uncomfortable in this plane."
Cons: "Service sucked, Crews were not nice at all, mad. Just not happy people. I haven't had terrible food like that for long long time. So bad. So so bad."
Cons: "No wifi. No movie."
Cons: "Last minute flight cancellation. Minimal notice. Last flight of night. Next available was 12:30 pm next day."
Pros: "The flight was on time the morning after DIA was shut down due to a blizzard. The crew was courteous and the flight was comfortable."
Pros: "Other fliers helping get my luggage overhead, getting enough water"
Cons: "Seat was skinny and I am not, leg space was short and mine or long, not that comes with "economy""
Pros: "The flight attendant was very friendly"
Cons: "The plane size"
Cons: "Had to go through the boarding process twice due to molding in the passenger area that needed to be glued. Perhaps an inspection could have been made prior to boarding?"
Cons: "Seats, no signs indicating to dl app b4 flight. No charging station to charge personal devices if using to watch entertainment on a long flight"
Pros: "I liked that the airline gave me a complimentary flight change because I didn't realize I was crossing into another time zone to get to the air port so by the time I got through the traffic and to the airport, my flight was pretty much leaving. They were very quick to get everything rearranged for my new flight. I was very tearful. The staff was very helpful."
Cons: "I didn't like that it took me almost an hour to get through security, however that is probably why they say to be there two hours early. I also didn't like how hard it was to find where I was supposed to be dropped off for departures. It took me about 30 mins driving in circles trying to find the place to be dropped off for departures. I first went to the international side because my final destination was an international destination but then I realized that my first flight is domestic.... I'm a dork. :/ I wish they would tell you the exact directions how to get to the gate and could give you a live feed on estimated time it will take to get there. I should have called ahead of time to figure it out, but I want expecting it to be so hard."
Airlines flying from North Dakota to Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Virginia
Masks required on board, masks provided on flights from North Dakota to Virginia
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Virginia
Testing for antibodies, testing for symptoms for flights from North Dakota to Virginia
Waiving of change fees. Search flexible flights from North Dakota to Virginia