|February||Best time to beat the crowds with an average 5% drop in price.|
|January||Most popular time to fly with an average 13% increase in price.|
Average price of a round-trip
|$978||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
Cons: "Better seats and the bathrooms were incredibly small. some of the lights did not work"
Pros: "Service was good. Staff was efficient."
Cons: "Cabin was overly warm. Sweatie hot."
Cons: "Everything was great food and the plane great people"
Pros: "Good meals, comfortable seat with fantastic entertainment options."
Cons: "The luggage was mishandled when we got to EWR. Landed 9:15, got my luggage at 10:45"
Pros: "Food was good"
Cons: "Flight attendants could have been nicer. Seats were not that comfortable."
Cons: "Too many security checks at the airport. multiple times opening bags even after through security and scanning. Meal times were at weird times. Dinner at 5am??"
Pros: "The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long"
Cons: "Not much to complain about"
Pros: "Service on plane good friendly staff and helpfull"
Pros: "The crew was very polite and professional."
Cons: "There could be more legroom."
Cons: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Cons: "Nothing as such"
Pros: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Cons: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Pros: "quality and friendship"
Cons: "Electronic Entert can be more accessible More access to news"
Pros: "I loved the crew. Very helpful. Katarina was very helpfull"
Cons: "I sat next to the bathrooms"
Pros: "Crew members were great. Was on time and early."
Cons: "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
Pros: "More legroom in economy class for the 10 hour flight between Newark and Athens."
Pros: "Overall a pleasant and comfortable flight."
Pros: "5000 channels. Entire Alien movie series :) Also food was excellent."
Pros: "The service of the airline. The food was good."
Cons: "The seats were very small and tight. Most other long haul flights the seats are much more comfortable."
Pros: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Cons: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Pros: "All the Air Team Crew were really friendly. On the first connection to from Nairobi to Dubai, I sat next to a fellow passenger who was nervous about the moderate turbulance that we hit. At the end of the flight, as we waited to disembark, a lovely Attendant stood next to us and we had the most warm friendly conversation I've ever had in all my years of flying. She made us feel like friends as she gave us an insight into her 'high flying' lifestyle while being professional. Unfortunately I can't remember her name as I would have loved to give her a special mention but she was so lovely."
Cons: "I didn't have much to dislike but I do recall not being woken up for a meal even though I had my sticker on the top of my chair. I was sitting on an aisle seat. Other than that, this was my first flight with emirates and it was truly awesome!"
Pros: "The fligh went smooth"
Cons: "The food"
Pros: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Cons: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Pros: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
Cons: "I liked everything"
Pros: "I can't believe how nice this was for getting such a good price. Good space, Tons of movies, super attentive staff."
Pros: "Nice food. Fast boarding. Liked the small bag with travel products."
Cons: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Pros: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Pros: "Lots of movies to watch -- when the system was actually working."
Cons: "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."
Pros: "Business class upgrade was available for this flight, and it was well worth it."
Cons: "The food was mediocre, at best. Odd food combination choices. I don't expect gourmet on a flight, so don't try to pretend you're serving it."
Pros: "Entertainment was good, boarding was OK. Leg-room much better than on competing direct flight US carriers, and aircraft cabin better maintained."
Cons: "Food for kids terrible, just not edible taste-wise. Catering is better flying out of Greece than on same flight returning from U.S. Bathrooms need to be cleaned and restocked during flight."
Pros: "Very courteous and attentive And always with a smile! A great way to travel, it's hard to go back to other airlines after having experienced Emirates!"
Pros: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Cons: "Fantastic customer service and attentive staff"
Pros: "Food, comfort, service -- all excellent for the 10hr flight from Athens to NYC! Hands down better than any other airline I've flown with for same number of hours and distance."
Cons: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Pros: "Finally, a great airline with a direct flight from New York to Athens and very reasonable fares. I hope they keep it that way. Also, Newark is a much better airport to fly to and from than JFK."
Cons: "Crew was ok but could have been a little better, and the drinks selection could be improved."
Pros: "Highly recommend Emirates"
Cons: "Food baf"
Pros: "Trip was shorter by at least one hour than projected."
Cons: "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
Pros: "The food was good, the entertainment was good"
Cons: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
Pros: "The staff is super friendly and professional."
Cons: "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."
Pros: "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
Cons: "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
Pros: "Compared to the cattle car feeling of many airlines today, Emirates feels like gracious luxury and hospitality, and that's for economy class. I will try to fly with them as much as I can. First rate experience. Very good ticket price and a convenient non-stop route- unlike some low fares that want to add hours and hours to your travel by routing you through the home country of the airline. Great entertainment choices. Some TV functionality issues for a seatmate, but he was able to change seats. cabin crew was multinational, multilingual, and warm and professional. It reminded me of the way air travel used to be."
Pros: "The food was great"
Cons: "The fleight was great too"
Pros: "The food, the crew, the attention to detail."
Cons: "The entertainment interface was average, I've seen better."
Pros: "The staff, food, everything! Best flight and airline ever"
Pros: "Overall was good"
Cons: "Didn't live up to expectations. Halfway through a 10 hour flight the entertainment system went down. It took a few times of calling the stewards to actually communicate the issue and inexplicably the system was never reset until 15 minutes before landing. I understand things happen but communication was lacking and slow."
Pros: "Great plane (new) Good food Boarding was very very smooth"
Cons: "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
Pros: "Crew was nice very polite and helpful that is why excellent rating. Comfort was as good as that can be in economy class, very good food and decent entertainment."
Cons: "Boarding was a bit inconvenient as the plane was not at the gate and bus ride was used to access plane."
Pros: "Regestacion online"
Cons: "I am middle size person ,but size between chairs not enought"
Cons: "Worst service, disgusting food, no organization, pettiness with measuring the size of a carry on (including the wheels) at JFK and charging $100 for international standard sized bags (less than 21.5 inches), racist behavior from the flight attendants against anyone who is not Russian, little to no communication with passengers, flight attendants started arguing with people for no reason"
Pros: "Crew were friendly Boarding was pleasant Everyone was helpful"
Cons: "Entertainment was very hard to navigate and to follow"
Pros: "The service is awesome"
Cons: "It take some time to board as there is a need for a better birding procedure"
Pros: "Was excellent"
Pros: "Everything was fantastic"
Pros: "Was really happy"
Pros: "Good flight, departing Moscow wasn't so bad even with the wintry conditions (JFK on the other hand...) Flight staff was friendly and well dressed, video worked, needs were met. Wasn't cold on the flight though I did sit by the window seat so the temperature was adjusted accordingly :) Overall, very pleased with Aeroflot. Would I do it again? Already have a trip booked in two months!"
Cons: "Two go-rounds due to wind sheer in the airport environment."
Cons: "The temperature in the plane before take off was very cold. I was dressed in a warm sport suit and got cold. My daughter was shievering in 2 sweaters. Blankets were sold not given to us only after take off. We had to wait 40 mins to take off which is fine in a busy airport, but couldn't get blankets when needed."
Pros: "The crew did the best they could"
Cons: "The entertainment system was not working for a duration of 10 hour flight. Not even headphones were available. Food could be better relative to other airlines."
Cons: "The baggage was LOST!!!!"
Pros: "Great food, stuff and free movies"
Cons: "I'm still in Berlin"
Pros: "We upgraded our super basic seats for 4500 rubles ($80 in April 2017) for exit row seats, which made a world of difference for a 9 hour flight. Entertainment, food, staff were all great. Toilets were clean and not smelly."
Cons: "One of our checked bags arrived in NYC safely, the other (checked in at the same time!) did not make it. While the delivery service was prompt and easy (we got it by 3pm the next day w/ a call ahead from the driver), it was nerve racking and inconvenient and inexplicable"
Pros: "As always a friendly flight crew. Anyone who flies knows airline food is not great but Aeroflot does a good job. Aeroflot gives the best value for a direct flight to Russia. Always on time and usually a smooth flight."
Cons: "My flight home was not as comfortable as was my flight to Russia. The seat felt well used but I made the best of it with short walks. I know this is not Aeroflot's fault but my seat mate was very large. Although he was a nice person he had an unpleasant odor. I would have liked to change my seat but the it was a full flight. Maybe next time I will try an upgrade on my flight."
Pros: "The crew could be friendlier"
Pros: "The attention inside, crew are really kind, and food is fairly good"
Cons: "I couldn't select my seat.. I was in a row where I couldn't move my back, and airplane changed... I was expected to flight in a a321 sharklets, and I finally flight in a a320 who is not so comfortable like the flight from Moscow to novosibirsk"
Pros: "No time-wasting connections and good service."
Cons: "Airport procedures at JFK tend to take too much time."
Pros: "Huge delay. We had a toddler and weren't offered the seats behind the wall, which is for people with kids. There weren't even people with kids sitting at those seats. Next time will fly with finnair."
Cons: "U guys cancel my flight"
Pros: "again, the crew and plane were exellent"
Cons: "the food was uneatable i would recommend serving rice in stead of pasta and hard-boiled eggs instead of the omelette, these were the worst dishes. i understand the many calculations that go into making these on0board meals. if you take a look at swissair menu you will find many great things. on the other hand, the cold cut meats and cheeses were very good, i would reccomend putting more russian delights such as potatos and meats in simple form, more butter, and of course beer over wive, which was also not good. thank you for reading so far!"
Pros: "I had a very comfortable seat from Moscow to NYC, with room for legs and no one next to me. Connection was short (in a good way). Suitcase delivered for me."
Cons: "The flight from Moscow to NYC was OK but food was medium. TV series were no so good. Old stuff or uninteresting stuff."
Cons: "The flight from tlv to ny (1 stop in moskow), included 3 meals. 1. Identical. 2. Frozen - non eatable. 3. all - meat. no dairy breakfast."
Pros: "Great experience being at Aeroflot great service by the entire staff"
Pros: "Excellent and helpful staff"
Cons: "I had a long layover (about 8 hours)"
Pros: "Food is very good, some fly attendants are nice. Airplanes are good. Landing and take off...excellent."
Cons: "The SVO Airport crew aren't friendly if you speak english. If you are in Moscow SVO and you speak Russian, then they are nice...it's obvious. Washington DC phone line is a disaster. Some speak English, some speak something that sounds like English. The biggest problem that this Airline has, is one word: Standard. Some employees are nice and speak english, others are a disaster. I remember a fly attendant: Nadesda flight attendant SU100, from Moscow to New York 9:50AM. Feb 10,2016.,she had a very bad mood the entire flight with everybody. But SU 101 from JFK to SVO 14:25, Jan 22, 2016. flight attendants were amazing. There is no standard, it's like playing the lottery...sometimes you win, sometimes you lose."
Pros: "Food, comfort, timeliness and free baggage check. Much much better than all US based carriers and most European carriers."
Cons: "PA announcements in English were totally unintelligible - and English is my native language. The pilot could be understood, but not the crew. This is really serious in that the primary purpose of the crew is for flight safety."
Pros: "The crew was friendly. Water and juice was always available in the back."
Cons: "Couldn't get the movie/entertainment smart device to work. I settled for the in flight info screen. Also, the food was not as good as served on previous flights. But at least we received 2 complete meals."
Pros: "We had short connection and everything went well"
Cons: "I think Aeroflot can do better job on food. Drinks so limited."
Pros: "excellent crew, very helpful always had refreshments and snacks on hand"
Cons: "Food could use some upgrade"
Pros: "Pilots are the best!!! Soft landing!"
Cons: "Question- why the wine didn't serve at flight from Almaty to Moscow? ( departure- January 24, 2016, at 6:...AM . )And only served from Moscow to NYC."
Cons: "I did not see a blanket in my seat. The crew staff told me she was sure there was one blanket for one seat. I trust her. But there was no extra blanket in the plane. As the plane if full of passengers, I had to spend 11 hours with no blanket. No one took care of this issue for the whole journey. Other aspects are good though."
Cons: "Потеряли мой багаж."
Pros: "Entertainment is pretty good, lots of movies."
Cons: "Seats are too small, not comfortable at all."
Pros: "Super company!!!"
Pros: "Very attentive and friendly crew"
Cons: "Entertainment system in busines class was not working"
Pros: "Great experience overall. The crew was very helpful."
Pros: "There was a large variety of movies and shows to pick from to occupy the time on this very long flight. The airplane is new and there was good amount of leg room between the seats."
Cons: "Boarding was a mess! There were people all over the place trying to funner into a single line because there was only one general boarding announcement. Imagine all the passengers trying to board at the same time pushing each other out of the way."
Pros: "They helped me with a wheelchair. They were attentive to my needs and kind."
Cons: "The seats were too close and not very cozy. Food was tasteless. Ear phones were hard and painful. Entertainment was very bad."
Pros: "Wish there was more leg room"
Pros: "Good movie choices"
Cons: "Food was terrible. No leg room at all. My husband is 6 feet tall and his knees are always touching the front seat but in this plane he had to keep them sideways for 9 hours! Boarding was a mess. They let everyone in together without separating people by seat numbers. People block the aisles trying to put their bags in the overhead shelves. It took us 20 min to get through the plane to our seats. After arriving to JFK we waited for our bags forever."
Pros: "Economical ticket price, comfortable seats with decent recline, good movie choices, they give you a pair of disposable slippers to wear, good overhead bin space"
Cons: "Crew has no personal skills and are generally uncaring/ rude. Their English is poor and it is virtually impossible to understand announcements. The cabin is very crowded - seats are jammed in and the aisles can barely accommodate a roll on bag's width. Food is bad! On a 10 hour flight, they served me the exact same food twice and I did not have a choice in the matter. The salad was frozen solid as was the bread and butter. The lease that they can do is defrost the food!"
Pros: "It was great flight."
Cons: "time allocated for transfer was very short and pressing, it was hard for me to make this connection as there is a very long distance between arrival and departure terminal/gates, so I had to run, and being 72 years old, running is no longer my thing."
Pros: "Had a decent selection of movies and things to keep you entertained."
Cons: "Security and airport personnel are mostly rude and unpleasant. Flight attendants were ok. For a 10 hour flight, the seats were very tight and uncomfortable. For sure the worst I've been on for such a long flight. I'm 5'11" as a reference. The food was sub-par, but it is airplane food after all. Boarding was chaotic due to people/families having way too many little carry-on bags. I would only use Aeroflot again for short, cheap European trips...maybe. For long flights, no thanks."
Pros: "I liked when the flight landed"
Cons: "The food was tasteless- good thing I brought my own"
Pros: "Staff at check in, boarding, etc were very curtious and helpful."
Cons: "Food and entertainment system are awful."
Pros: "I had finally great person sit next to mine :) Food was ok but can be way better for that kind of money."
Cons: "Lack of leg room!!!!! And 10Mb of internet is $5???? Really? What to do with 10Mb... one hour would be ok but 10Mb is useless and expensive useless."
Pros: "The crew was very good and made overall ambience very friendly"
Cons: "The seat alloted to me wasn’t comfortable neither pushing it behind was a struggle left me with pain in my shoulders"
Pros: "The movie selection was decent"
Cons: "They failed to informed me that passangers have to report to the gate one full hour before direct flights to the US from Abu-Dhabi in order to clear US customs and border security which happens there prior to your flight (which is the only place in the world that this happens.) I arrived at the Airport 2.5 hours before my flight and reported to my gate 45 minutes before my flight and was not allowed through. They then were extremely rude to me when I was in the process of finding a new connection and made me buy a brand new ticket for the following morning as the penalties for rescheduling would cost more than buying a new ticket which was 1200 USD!! They insisted that this warning was on their web site and would have been on my ticket had I got it from their website. Since I purchased my ticket from Kayak.com, that was my own problem. They then showed me a warning label on the baggage claim slip that they gave me at check in but this was only in Arabic with NO ENGLISH translation provided. More importantly the representative who checked me in to my flight never told me about needing to be at the gate 1 hr before the flight. Throughout this whole process they were unapologetic, unsympathetic and rude. I met two other people that same day who had the same problem one of these passangers arrived at the gate 1.5 hrs before her flight and still could not get to her flight in time because of the inefficient customs and immigration process that the Emarati's have in place in an attempt to mimic our process in the US. This is a very bad policy which only Etihad does. If you fly through Dubai with Emirates they do not require this nonsense. The Etihad staff were rude, unhelpful, unapologetic and inefficient. Never fly from Abu-Dhabi to the US with Etihad. On the flight, as the plane came to a stop at the end of the runway but still needed to taxi in to the gate, people started getting up. Instead of calmly explaining to people what was going on, one of the stewardesses waved it off and said well when we start moving again or if something happened they will just DIE then! This was not the only occasion I was disgusted by the staff. I woke up on the flight and couldn't find my glasses and the response of one of the stewardesses was "can you ask someone else to help you, I am on my way to take a nap and if I stop to help you I want get my full rest." This airline is one of the worst in the world if not the worst. I will never fly with them again and I am considering sending these stories to a NEWS network to raise awareness on this issue. Their staff don't care. They seem to be overworked and burned out. They only get one day off when flying to New York and back when by law they are required two. This shows that they are abusive to their staff which then leads their staff to have have horrible customer service."
Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Cons: "Middle Seat"
Cons: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."
Pros: "The flight was well managed. The cabin crew were really patient and helpful."
Cons: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."
Pros: "the journey, staff and overall experience"
Pros: "Just my seat. Which has more leg space."
Cons: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."
Pros: "Service and food"
Pros: "Nothing to like."
Cons: "The check-in cashier was very rude. maybe she should retake the course in hospitality. Again, it was operates by AA so what should I expect?"
Cons: "Can improve quality of pure Veg food and give them more option so that they can travel conveniently"
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Cons: "we had a layover for about 7 hours. The airport was cold. But the departure lounge was extremely cold, very uncomfortable. Even wearing a hooded jacket, I was very cold and my hands were numb. And we waited about 3 hours in the departure area."
Pros: "Aircraft fleet and airport is good. Good infrastructure."
Cons: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Cons: "Cabin crew was not responsive to our simple needs for glass of water or serving specific meals we had ordered(JVML). after lots of discussion they found the proper meals for us."
Pros: "On time departure n arrival"
Cons: "They should include better meal plan. 13 hrs flight they should include three main course. Poor meal plan, my sugar went down n my wife rushed to the pantry n brought some orange juice. I requested Hindu meal, MEl-AUH no rice only 4 pcs of chicken n some vegetable. Same way AUH-NYK no rice. AUH -Nyk second meal only vegetable.It was horrible"
Pros: "Comfortable Seats in the A380! The entertainment system is very modern with large screens and good selection."
Cons: "The USB ports did not work charging phones."
Pros: "Service food n flight intirier"
Cons: "Your airline lost my baggage. I missed my connecting flight in Paris to Bordeaux and had to pay 200 euros to get another flight. I am very disappointed"
Pros: "Staff were helpful and friendly."
Cons: "Some people stood near the bathrooms talking for a quite a long time and it might have been nice if the staff had asked them to sit down to keep the corridor clear and to keep the noise down. Overall this was not a big deal."
Cons: "They didn't let me change any seats. I wasn't able to select my own seat to begin with when checking in. When I told the crew that I had recently had a surgery, no one really made any effort to actually find me a better seat. They didn't even get back to me."
Pros: "One of the best experiences I have had. The plane was well appointed with large restrooms. The crew was very attentive and the flight was very smooth. Touch down was effortless. I would fly Ethiad again whenever possible."
Cons: "there are bed bugs in the seat which has caused serious problem in my back (this is not expected and crew does not even basic medicine, i have to bear the pain till i reach the home. Also the entertainment is not updated which is 2 months older and not updates since."
Cons: "Food was tasteless and uninspired. There is no place to request meal when checking in. I wanted to change mine from LVML to AVML because the quality of food on my onward trip was terrible. Sadly, you do not provide that option on your website and my call to Etihad did not do the trick. Same shabby food. Plane was more full than in my onward trip - smelly people, loud kids that prevent sleeping, narrow seats with poor leg room. Will NEVER fly Etihad again. I will happily pay more for one of the better airlines. And I will avoid flying through the middle east - many of your patrons do not understand the value of deodorants or lifting the seat up to use the toilet. Ugh!"
Cons: "Horrible food plan. We were served an entire dinner 2 hours before landing in New York and mind you it was morning in New York. Instead of serving breakfast, we were given dinner which was again horrible. Worst food plan ever!"
Pros: "US custom and immigration check in at Abu Dhabi airport. We walked away at JFK New York as Domestic passangers."
Cons: "Appeared that the number of serving crew is small compared to the size of the plane. We had t repeat our request for service many times before we were attended."
Pros: "The aircraft was spacious and it allowed one to move about and stretch one's limbs."
Cons: "The spacing between the economy class seats - particularly when the person in front reclines."
Pros: "There is no single thing to like. Flight is delayed rudiculously and the seating is pathetic. Not a single penny worth for the money we spent.. Etihad sucks.."
Cons: "There is no single thing to like. Flight is delayed rudiculously and the seating is pathetic. Not a single penny worth for the money we spent.. Etihad sucks.."
Cons: "The worst experience ever."
Cons: "this does not necessarily reflect in the airline, other than the fact the staff could really not do anything for me in Abu dhabi: the eithad staff handed me an email and told me i had to inform them that way. no designated lost and found, the local police were utterly unhelpful"
Cons: "It was jetairways operated by ethihad..No mobile port or charging facility in the multimedia device."
Pros: "I had a great experience all around. Looking forward to flying Ethiad again soon"
Cons: "in the middle row the seats and leg rest and not aligned so I ended up with a seat with poor leg room. my companion had twice as much leg room for same seat."
Cons: "We booked in Etihad for International travel and we were asked to travel in American airlines. No food was served in that five and half hour flight"
Pros: "nothing in particular"
Cons: "I asked for better seats because my feet swelled up on the last flight and they told me nothing was available and they could not help me. i thought that was crazy and obscured !"
Cons: "I have connected flight ti India but jet blue crew member give me boding pass until JFK. and told me i can't find connect flight and i have to pick up my two 50 pounds bags pick up and take it to ethiad airways terminal. so i have to spend $10 for tolly and i have to hire person to drop my bags on ethihad terminal. suppose to jet blue directly transfer my bags to ethihad and i got my bags on final destination ."
Pros: "1. Food is good. 2. Seat comfort is okay. 3. US immigration at Abu Dhabi... this helps and saves time after reaching to US."
Cons: "1. The flight timings are little odd, but most of the flights going to US are at almost same time, so little to help. Flight takes off at 4.20 am from Mumbai. Its 3 hours flight and peak time to sleep since you are awake for most of the night time on Airport. If you sleep, and miss dinner, you have to wait long for another food since there is overlay of 4 hours @ Abu Dhabi. Also there is only one snacks center after US immigration center, so not much options to eat. Another problem is, flight from JFK to LA is 6 hours flight (JetBlue) and they do not serve food. They have less options to eat and its all chargeable. I was not feeling very hungry at JFK so did not have anything on Airport, thinking that there will be food in flight... but my guess was wrong. Better to eat something either in flight or before taking flight because it reach to LA at 10.00pm and you come out by 11.00pm outside the airport. Just a tip for whoever not aware. :) 2. The crew member (young boy) in my flight (Date: 13-Jan-2016) EY 101 was not having god body language. Not good hospitality and each time he was serving food as if he is doing a great favor. I would say, if you are not interested in this kind of jobs, please look for some other job but don't let down your Airlines reputation."
Cons: "we came on jet airways from abu dhabi. jet room was worst than domestic flights. i do not how i survived for 15 hours flight."
Pros: "I changed my food choice so it was better"
Cons: "I changed my food to non veg instead of vegetarian ok"
Pros: "I was on a flight from Paris to NYC yesterday Jan10 -EY3026 or AA121 - that was canceled without a reason with no prior alerts. On top of it the bags are missing till now. This has been the worst experience I have had so far on any flight."
Pros: "Very clean, bathrooms kept up for the long 15 hour flight."
Cons: "The food menu listed three options, one was vegetarian. When the cart came around, there were no vegetarian meals left. Instead of apologizing, as these things happen, the flight attendant told my traveling partner and I that we should have specified for a special meal, that vegetarian was special (even though it was offered on the menu as a regular choice). She was incredulous that we would not eat meat, stating that they had plenty of chicken and fish options, as if my vegetarianism was a fad or I was a child. Instead of simply apologizing for the gaff and offering us something else, she seemed put off and bothered that we wouldn't accept a meat tray. Also, this was the smallest leg room and personal space I've ever had on such a long flight."
Cons: "Rude air-hostess. When I asked for whatever in the break area, she pointed me to a bottle of water and a plastic cup. Not the service I expect. No vegetarian food on board? When most of your customers are vegetarians? Flight didn't have a USB charging port."
Pros: "Good aircraft and excellent entertainment system. Food was quite good."
Cons: "Not sure if the duration of the flight got to the attendants, but they were just not interested. They were unresponsive and rude."
Pros: "Cabin crew, cabin seats and equipment, lavatories excellent!"
Cons: "1. Check-in process highly inefficient - unable to check-in via website prior to flight to obtain boarding pass - Kiosk at airport unable to recognize my reservation confirmation number. Thus, was unable to check-in at kiosk. - Was forced to wait in line with other passengers who planned to submit luggage even though I only had carry-on baggage, which extended this waiting period in this line. - This occured both on my outbound and inbound flights 2. Consideration should be given to an expedited check-in line for those passengers who have carry-on baggage only. 3. Public announcement system in plane difficult to hear. 4. Delayed takeoff at Abu Dhabi approximately 3hours!! This was reported to be due to delay in US customs pre-clearance at Abu Dhabi. This seems to be a risky proposition given that boarded passengers are at risk for missing their connecting flights at the destination. 5. Signage at Abu Dhabi is quite poor. Difficult to determine which direction to proceed for connecting flights."