Daily cleaning, installation of cabin HEPA filters on flights from O'ahu to Flint
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Scores according to KAYAK customer reviews
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Cons: "The media was not working. The eating table was broken . I made a complaint to the flight attendant snd she just said “ we apologize “. Terrible and old flight. Travel from Rome to Charlotte which is too long to have that type of issues"
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Cons: "There was a noise as if the seatbelt signs were turning off and on. As you can imagine that became extremely annoying."
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Friendly attendants"
Pros: "Everything went smooth and fast"
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Cons: "upon my arrival in MIA noticed the lock was missing and the zipper half open when at my house one silver gift was partially missing Thetop cover please see picture attach in a separate letter will contact your offices her in Miami for rrinbustmen"
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Cons: "Horrible delays. Delta doesn't have these problems."
Cons: "My seat was broken and wouldn't recline very much at all."
Cons: "Overnight stay due to missed flight with no luggage or medication."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Cons: "They canceled my ticket for no reason"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "No room, small seats and no food"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "TV and on time flight"
"The check in process was kind of slow considering that I had already checked in and just needed to drop off my bag. Everything else was great! I love flying with the Japanese. Their customer service is always astounding."
Pros: "Everything happened as planed"
Cons: "Covid testing and requirements was stressful"
Cons: "Boarding took forever. Leaving the gate took forever. Dude next to me was crazy rude to me and the flight attendant."
Cons: "For such a long trip, a better aircraft would have been better,"
Pros: "One of the crew couldn’t find extra pillows or blankets for my kids so they grabbed some from first class. I was very happy that they made the extra effort and looked passed the social economics of air plane seating class."
Cons: "Bathrooms were dirty"
Cons: "More free food for long flight, free wireless, live tv"
Pros: "Crew kept us informed about delay"
Cons: "Deplaning slow"
Pros: "Crew was very receptive to all of my needs. Took care of my Leis on the way too!"
Cons: "Nothing. This was an awesome flight"
Pros: "I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude."
Cons: "8hr flight with a glass of water, no entertainment, bad streaming, the toilet was DIRTY... what else a kind of a modern torture! Tired of being treated like animal."
Pros: "Good trip and on time"
Pros: "The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered."
Cons: "This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them."
Cons: "The fight to flint was canceled last night beacuse they had no captian. What the heck!!! My mom is a senior citizen and the last thing she needed to be doing was schlepping all of her things to and from the airport in fridged temps. She’s battling a major cough and is now so exhausted!! This is totally unacceptable...not to have a captian?!???! Please respond as to how I will be reimbursed or what I can do to feel satisfied."
Cons: "1) a 5-hour flight to Honolulu was delayed for 6 hours due to mechanical problems, twice! First plane had issues and we had to change to another plane, found issues again before being taxied. Poor maintenance United! Are your planes even safe? 2) United first class is terrible! It isn’t even near first class standard with very tight seats and rude flight attendants. Absolutely zero service! No more United!"
Pros: "That I didn't get dragged off the plane and I landed alive."
Cons: "Everything else."
Pros: "The landing."
Cons: "First leg of my journey was delayed, so it was crazy connecting to my second United flight to Vegas. Poor service overnight."
Pros: "Flight attendants were very helpful, boarding was quick and simple"
Cons: "A family of 5 kept switching seats with each other and I ended up stuck between the father and a women, he was not considerate of my space I had to ask several times for him to move over."
Pros: "Excellent flight"
Cons: "At check in time being told I needed a eta visa to enter Canada!"
Cons: "The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it."
Cons: "Seats very close"
Pros: "Love the little blanket. I think people who take the red-eye realize It will just be dozing, that no real sleep is possible."
Cons: "Like I said earlier, coffee in any form would have been greatly appreciated."
Pros: "Gate agent was nice and friendly."
Cons: "The loading process is horrible as usual and by the time I got on board there were no overhead bins available for my bag. I had to go back four rows and really shove my bag into a bin--and my bag isn't ovesized. After leaving the gate, we sat on the tarmac for 45 minutes because there was some kind of incident in the back of the plane. Some of the crew headed to the back of the plane wearing latex gloves and later a passenger went into a lavatory to change his pants. I think someone threw up on the poor guy. What I didn't like was no one telling us why we weren't taking off, and no apology when we did! Later in the flight, I was asleep when the crew went up the aisle with a food cart and pinched my foot!"
Pros: "No delays, nice personnel and food pas OK but a little pricy."
Cons: "Internet costing 8$ for an hour is way overpriced, no leg room, seats not really comfy, no meals provided during an 8 hour flight."
Cons: "Change of seat w/o any notification."
Pros: "I enjoyed the amount of space I had. (I was in an exit row.)"
Cons: "The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant."
Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."
Cons: "Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome."
Pros: "Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC."
Cons: "In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight."
Cons: "The most rude staff I've ever encountered, at least at the HNL airport. Movies didn't work"
Pros: "Smooth flight"
Cons: "In flight features such as wifi and private viewing wasnt working an i specifically choose united because of this feature"
Pros: "Was delayed two over two hours in HNL. When UA decided to transfer all passengers to another plane, it was such a beautiful flight and the Pilot of the plane."
Cons: "I didn't like the idea that we went given a free meal because the plane broke down."
Pros: "Window seat"
Cons: "Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."
Cons: "Not only did we sit on the plan for almost two hours before they realized that the plane didn't have enough gas we sat there for a another 30 minutes circling the dam flight line only to realize that there is to much cargo in the plane that it's to heavy to fly they didn't let anyone use the bathroom and we proceeded back to the terminal only to get on a different plane to fly out"
Pros: "First class trip all the way loved it will fly again to Oahu if it's first class again"
Cons: "Again the entertainment did not work"
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Pros: "Friendly flight crew"
Cons: "Seats uncomfortable, less leg room and had to use your own tablet or phone for entertainment. Flight was late. Large plane."
Cons: "6'2" broad shoulders and uncomfortable. Sitting by the window meant my leg had to be 5 inches over due to the curvature of the plane. Both of my knees were on the back of the seat and I was at an angle. The lady next to me looked like she did't like me being turned toward her. Many extra seats including the emergency exit row (that has more room) was available when we took off but I was told we couldn't sit there without paying extra. Cheap 1 hour flight. Won't tolerate it for anything else."
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "Great entertainment options included at no additional cost. This should be standard on all flights."
Cons: "The comfort, like most non-business class cabin seats, was very uncomfortable after the first couple of hours. Also, I was pretty shocked that a meal was not included for a 9 Hr flight."
Pros: "Nothing special!"
Cons: "You have to pay for food! It should have been included w/ the fair!"
Pros: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Cons: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."
Pros: "On time!!!!"
Cons: "Only water served"
Pros: "We arrived, and were on time."
Cons: "The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait."
Pros: "The flight was smooth. And the wine was good."
Cons: "I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation."
Pros: "Crew was great willing to accommodate and professional."
Cons: "Extra costs for luggage, fees for internet and entertainment which is wrong especially on long flights. Delta offered free entertainment. on their flight for LAX to Honolulu. SEATING WAS VERY UNCOMFORTABLE !"
Pros: "Once again, no problems occurred on this flight. I was just glad that I was on my way back home."
Cons: "I arrived at 4:58 AM and there was no coffee shop in the terminal 7 arrival area. I had to walk all the way to Delta airlines terminal 5 just to buy a cup of coffee. What. A. Shame."
Pros: "The return flightf we had our be on from S,an Francisco to Atlanta , we had only 20 minutes to make it to the boarding gate. We were tired and didn't have time to use the bathroom nor eat before boarding. This is because my flight was changed. I'm so upset with United."
Pros: "Finding the flight I needed"
Cons: "Found the flight on the United site but couldn't buy it because it wouldn't let me enter my birthday. Called to book over the phone right then and the price was $100 more. Went online to check and the price was 100 suddenly. Went to kayak and they still had the original price. Games like that make choose United last"
Airlines flying from O'ahu to Flint have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from O'ahu to Flint
Masks required on board, masks provided on flights from O'ahu to Flint
Social distancing seating
Middle seats unavailable to book on flights from O'ahu to Flint
Testing for antibodies, testing for symptoms for flights from O'ahu to Flint
Waiving of change fees. Search flexible flights from O'ahu to Flint