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Pros: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Cons: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."

Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."

Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"

Pros: "Friend service"
Cons: "Food, seat comfort."

Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."

Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."

Cons: "Crampt space, cold cabin"

Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"

Cons: "Delayed due to malfunctioning plane"

Pros: "The kind staff made the flight more bearable."
Cons: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."

Pros: "All the trip , not my food selection"
Cons: "6L to close to the galley"

Pros: "Confort and good treatment."
Cons: "I didn’t have the opportunity to chiíes seats."

Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."

Pros: "Nothing"
Cons: "It was horrible. Almost 3 hours delayed"

Pros: "The flight was good. Takeoff and landing were great. Service in flight great."
Cons: "The online safety show didn’t work. They started it several times, then did it in Edson. The overhead reading lights flashed on and off periodically making me a bit concerned about the electricals. Our main piece of luggage was sent on a different flight. It took us over an hour to locate that had happened. We waited at the distribution point. We got one Piecebut not the other. After all we’re taken from the belt we went in search and found it."

Cons: "Dinner was so so but nice and hot. The breakfast in economy class was awful. The apple and cinnamon cake had too much cinnamon and left an aftertaste. The yogurt and granola was ok but not everyone has a yen for either of them. The dried apple and berries were too sweet. All in all we found this meal to be unsatisfsctory. The staff had only the most necessary contact with us which was to serve and remove trays and garbage."

Pros: "Our trip home was pleasant. Staff was very nice. No problems boarding. Overall enjoyed the flight."
Cons: "Can't say there was anything that i didn't like."

Cons: "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"

Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."

Pros: "Food and a/c"
Cons: "Two hours delay."

Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"

Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."

Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."

Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"

Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."

Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."

Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"

Pros: "Very nice staff"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Pretty much everything"

Pros: "Good meals"
Cons: "Could not get seats together with my husband"

Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"

Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."

Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."

Cons: "It didn't happen"

Cons: "Didn't happen"

Pros: "Excellent entertainment options"

Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"

Pros: "I like AA because they are honest and kind. I received good value for my money."

Cons: "Liked it all."

Pros: "Everything"

Pros: "Nothing"
Cons: "All. The worst airline in the world"

Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "Very professional and friendly."
Cons: "N/A"

Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"

Pros: "Nothing"
Cons: "That it got cancelled"

Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."

Pros: "crew were great."

Pros: "Booked business and was good for a 2 hr flight"

Pros: "2h short flight!"
Cons: "Bloody narrow seats and aisle, no comfort at all - horrible!!!"

Pros: "Not much besides the boarding was quick"
Cons: "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."

Pros: "Nothing"
Cons: "Everything ABOUT THIS AIRLINE SUCKS.. the staff was the worst... no one knew the correct information and I suffered from that... my flight was delayed and a crew member decided that she wanted me to miss my flight... I had the worst experience with this airline... it was my first time traveling with u guys and it was so terrible that I would never travel again with u guys.... I flew first class going to my destination but coming back was the WORST"

Cons: "Flight delayed for almost 2 hours"

Cons: "in-flight entertainment was broken the entire flight only 1 snack choice (and it had dairy, which i can't have)"

Pros: "Our seats weren't changed on us, as it was going to Florida"

Pros: "The crew was great but the flight was delayed for two hours"
Cons: "The flight being delayed and comfort"

Pros: "i am glad they had entertainment"

Pros: "The organization and ease"

Pros: "On time flights ."

Pros: "On time flight"

Pros: "Movable head rests"
Cons: "Dripped water on me from the air conditioning system, no outlets available"

Cons: "It was frustrating dissapointing pointless they CANCELLED the ridiculous flight. After waiting and waiting they just went and cancelled it"

Pros: "It was easy to check in"
Cons: "The crying baby in the back"

Cons: "Horrible I never Ever flight here again"

Pros: "Made it safely."
Cons: "I faxed in my companion animal information for approval 2 weeks prior. When I checked in I was told it was never approved. I had to stay on the phone for15 minutes. Then ther screeners delayed me 25 minutes going through my carryon looking at some food items. Because of these delays I missed my flight. Horrible service..."

Pros: "It's was fine no issues"
Cons: "Too close of a connection flight."

Pros: "I liked having my own seat in the isle on the side."
Cons: "There was a strange sound from the back of the plane that was really loud. I couldn't tell what it us. Sounded mechanical. It was there the entire flight. I've flown a lot. So it was worrying. The crew seemed to rush the boarding groups. The stewardess was hard to hear and understand."

Pros: "The lady in fort Lauderdale airport desk was too rude. No more united airlane for us ..anymore.(black. And chubby girl) im not racist.but i asked for her name ..she was smart. Doesnt want to give the name..name tag covered."

Pros: "nothing"
Cons: "Lack of care, accurate information and professionalism. No options offered and no concerned for our time and no ownership of the issue. Quick to blame the weather and guarantee fare collection. Another airline on my list of "never again" like Spirit."

Pros: "It was a short flight."
Cons: "It was such a small plane, but otherwise it was ok."

Cons: "Not having outlets on plane and no TV screens"

Pros: "The flight was on time, both of them"

Cons: "There was a delayed flight due to the crew not being at the airport when it was time to take off. The delayed flight from FLL to IAH caused me to miss my connection and then lost a day of travel because the following flights going out to LAX that evening were overbooked. I was very disappointed with United. They should know ahead of time if the crew is not going to make the flight and cause a huge delay for everyone traveling."

Pros: "no issues with luggage, no delays, flight was good, flight attendants were good"
Cons: "Its a 4hrs flight and they charge for food...barbaric. Also they charge for movies! ridic...they should at least give you 3 options of free movies and then charge for new releases or smth like that..."

Pros: "Didn't get sick lol and felt very comfortable. ☺"

Pros: "The flight arrived early."
Cons: "NA"

Cons: "There was no free entertainment as there is on other airlines. The stewardess spilled soda on me. The kid next to me vomited. There seemed to be less leg room than there is on other airlines."

Cons: "I felt like i was on a Spirit airlines flight. Not sure if it was a new plane but couldnt believe how cramped the seats were.. no leg room and i could nt even turn the page on my magazine without hitting the seat in front of me"

Pros: "Friendly staff and in time flight."

Cons: "No complimentary snacks, only drinks and the seats were too small for leg room."

Pros: "Honestly the delay worked for us. Not sure about the rest of the passengers. Smooth flight and excellent service from the crew."
Cons: "The delay was probably far more impacting to others, so I'm putting that here as a negative."

Pros: "High charge for tv. Little leg room."

Pros: "Very friendly and flt was on time and smooth"
Cons: "N/A all was well"

Pros: "An agent called the night before because they had oversold the flight. I agreed to go later with a $350 flight certificate"
Cons: "Never got an email stating my travel certificate"

Pros: "Thank you Kayak for such great prices. This was my first time traveling on United aND I was very impressed by the great service abs friendly atmosphere. Thanks to the affordable price I was able to visit my family for the holidays. After all the bad service I always experience from Spirit Arlines this was quite a change. I always travel withe spirit because I can afford the high prices from the other airlines and they stole my belonging s from my checked in bag on one occasion and the customer service is the worse ever. Thanks to Kayak I am able to afford traveling with other airlines."

Pros: "On time, clean, great service"

Pros: "The flight attendants were beyond amazing! Honestly best service and respect I've ever had flying!"

Pros: "That I made it there safely."
Cons: "I felt like I was on a ride at an amusement park."

Cons: "Gate agents would now allow carry on bags, saying all the overheads were "full". Upon boarding, however, it was obvious from seeing several empty overhead bins open that storage was far from "full"."

Pros: "Fast, courteous, on time."
Cons: "To cramped, not comfortable."

Cons: "three and a half hours late"

Pros: "Check in time it was horrible . The actual flight was ok"
Cons: "The crew that was at the fFLL airport was rude . I asked the lady to help me to check in . I clearly said , I don't want to do it in the computer because I had my son crying and my daughter too . The lady still have me in a computer . She was walking around and I told her can you please stop walking around and help me ? At this point the to people that supposed to be helping were so lazy looking at each other . The lado had actitud me , very rude then on top of that they didn't give me my boarding ticket they forgot because they were too busy talking to each other about what I told the lady to stay to help me . I will never fly with this airline. Plus the crew that helps to load and unload the bag they just stand there , I'm with my baby in my hands and bags and they don't even ask can I help you"

Cons: "Cannot believe that the airline is so cheap that all a passenger gets is a half cup of soda. Otherwise you will have to pay for a bag of chips......what's next?"

Cons: "Disorganized, every leg of flight was delayed. Flight was delayed, because the plane was over weight with luggage, should have been foreseen."

Pros: "The gentlemen on our return flight fromTampa was very helpful. He assisted us with our return flight as we needed to request to be " standby" He was very polite and helpful. ( a man gentlemen)"
Cons: "The horrible seating, and awful smell. The flight attendant(male) ran the cart over my foot several times without any regards."

Cons: "Delayed over hour- no space- bad and indifferent service"

Pros: "Tv"
Cons: "Chilli for dinner was horrible."