Daily cleaning, installation of cabin HEPA filters
JetBlue and Hawaiian Airlines have all waived their change and cancellation fees on flights from O'ahu to Massachusetts. Confirm policies on booking site.
JetBlue and Hawaiian Airlines do not allow booking a middle seat on flights from O'ahu to Massachusetts.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Massachusetts from O'ahu up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew was ok but didn’t really interact with passengers that much"
Cons: "Better boarding process"
Pros: "Passengers were told that the chief pilot was retiring following this flight. The second pilot described his very impressive career. Prior to arrival the plane was sprayed in honor of the pilot’s retirement."
Pros: "Crew very professional. Flight went smooth from start to finish. Traveling East the winds got us in almost an hour early."
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Pros: "This is our main airline, but it was our first time using them to get to an airport to catch an different airline for a transatlantic flight. Time was going to be tight between connections. Because we were flying with their partner airline Icelandic air they were able to check us and our baggage through to the final destination. There were some weather delayed and I am fully convinced we would have missed our connecting flight."
Cons: "We would have loved more of a meal during the flight."
Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"
Pros: "The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left."
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "Nothing. Our trip was changed without notice."
Cons: "We originally booked our flight back from Maui because it had a 13 hour layover And we were visiting our friends in Seattle for the day for their housewarming party. Well much to our surprise we get to the airport in Maui to leave and by sure luck because we had to get there early for our rentL car return , realized our flight was boarding in 30 minutes. It got bumped up by 4 hours with absolutely no notification. Also our nice long layover that we had purposely planned was now only 4 hours. So not only did we almost miss our first flight but we had to miss our friends party. We were never notified. I checked my spam mail, junk mail, and regular Mail. Alaska airlines did nothing for us as far as compensation for our aggravation. We usually love using kayak but if this is what will be happening from now on we will be taking our business elsewhere."
Pros: "Clean plane. Friendly accommodating staff."
Pros: "Excellent flight crew"
Cons: "The charges on the entertainment ststem using a personal device semmed high compared to other carruers which provide the same service included in the price of the ticket. The hot food choice seems like a nice idea poorly executed."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."
Pros: "They were able to switch me to a aisle seat last minute. Clean plane."
Cons: "Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience."
Cons: "No entertainment, no food. you can have better service for the same price in another airline"
Pros: "I always love the food in first class on Alaska. Great crew."
Cons: "Rattle and vibration noise on lift off in plane. Don't know where it came from but as much as I fly, I've never heard it before."
Pros: "I was allowed to change my seat online before flight to a preferred location."
Cons: "Players handed out on plane- I think they ran out before they got to me, or not offered- was unaware of price, etc... Unclear that snack tray contained other than snacks, may have purchased food if aware of offerings- maybe should have read AK air mag in seat pocket?"
Pros: "I was able to sneak onto this flight thanks to the crew. I was booked for a later flight that day and got to the airport early enough to jump on a much earlier one. Those snack packs you sell are just amazing. I wish I had one right now!"
Cons: "I was stuck next to someone who stank already without having a bad problem with passing gas later in the flight, but that's not the airline's fault. Still, made the ride a bit rough for me. After a while I became less discreet about covering my nose."
Pros: "The crew was great, the plane clean. Took off on time, landed on time. leg room was decent. Seat profile is thinner with a hard foam, not uncomfortable but different, this is what improved the leg room."
Cons: "This was a redeye with 180 or so other people. The guy in front of me had his seat back all flight even when the crew said raise the seat backs for takeoff and landing. Seats were difficult to sleep in, head rest while adjustable is thin and gave no real head support, at the end of the flight my neck felt like it had whiplash. No food, on a 5+ hour flight, it was overnight, but the seat head rests made sleeping difficult."
Cons: "It's too packed in the main cabin lose a vertical row so there is more space. It's just overwhelming"
Pros: "Window seat; frequency of being offered items"
Cons: "Person in seat next to me basically was touching me the entire flight"
Cons: "1 hour mechanical delay"
Pros: "Staff was wonderful, flew coach so slightly cramped but it was as expected excellent service fit great value."
Pros: "Food was good."
Cons: "Changed gate, very late."
Pros: "The grew"
Pros: "Phone chargers! Best idea ever"
Cons: "When the flight attendants came thru with dinner offers I was not offered a dinner. When they came thru with drinks I said yes but I also wanted a dinner but wss not offered one. The attendant was very hostile and said well there are a lot of you and only a few of us. We're gonna miss some people. What do you want I can get it. But it wasn't a friendly offer, it sounded more resentful. This was an almost 6 hour flight. Later when they went thru again to offer snacks they made a big production to ask me loudly if I wanted one. Even opening her eyes very widely and saying are you sure? I could tell it was because I had complained earlier. But I didn't even really complain. I just said I didn't get offered a meal, on an almost 6 hour flight, and I wanted one."
Pros: "The guy that checked us into our flight was very nice and very helpful. He had a great attitude, better than most airlines I've flown."
Cons: "Not impressed. The flight was way oversold and people were practically being begged to bump to a later flight. My girlfriend and I had a short layover and deliberetly purchased seats near the front of the airplane in order to get off quicker and catch our layover. When I checked in online I noticed that our seats were not only changed to the complete rear of the airplane, but we were separated as well. When we got to our final destination our luggage did not make it with us."
Cons: "I didn't like the fact that the row where I was placed at didn't have reclinable chairs."
Pros: "I like how the flights don't get over booked."
Cons: "I got and am still very sick from a whole family that was sitting to the side of me. They were coughing and choking and looked miserable I feel sorry for the people that were sitting in front of them that were getting coughed on I feel when someone showing that much sickness the flight attendants should I have them wear masks because now me and who knows how many other people got sick because of them or at least offer the healthy people the masks Nothing bad on the airline part but for the sake of their passengers that would have been nice ."
Pros: "Comfortable seats for sleeping/built in headrests. Free entertainment. American codeshare plane."
Pros: "The flight attendants were wonderful."
Cons: "They ran out of hot meals."
Pros: "The fact that I was able to sleep part of the flight"
Pros: "The staff is very friendly and helpful. The electrical on flight plug-ins are so nice to have."
Cons: "The entertainment was lacking. Its nice that shows are available but I did not like the selection."
Pros: "Seats were comfortable, appreciated the text updates letting me know the flight was delayed, crew was friendly and awesome."
Cons: "Would have been nice to have a pillow and blanket on such a long flight, but no complaints. Will make sure I take one next time."
Pros: "Good flight overall. I will continue to choose Alaska airlines when available."
Pros: "I noticed some flight crews did real good jobs as much as they can within limited resource to help sick woman passenger during the flight."
Cons: "I understand that all things that happened during the flight is NOT crews fault or they had control of the situations. Here are some I have experienced: 1. Plane took off almost two hour later/delay due mechanical, paper works and refueling problems according to the captain. 2. During the over 5 hours flight, passengers had to suffer almost 3 hours of hard air turbulence. 3. A passenger with medical problem during the flight had to treated by another passenger (doctor) and our plane landed in emergency. The flight was one of the worst I have had so far. I will rethink before choose Alaska next time."
Pros: "The Alaska flight was on time and arrived in Bellingham on time. They was no delays or hitches. The flight was very full and one of the bathroom did not work. Some of the attendants was not very professional."
Pros: "I'm used to most North American carriers treating me poorly. Seating zones increase the stress in everyone and are dehumanizing. Alaska seats primarily by seat number, which makes boarding more efficient and equitable. All of the staff are friendly and it was a great experience in general."
Pros: "arriving early! Thank you tailwind."
Pros: "Quick flight. Other then takeoff smooth flight."
Cons: "Picked seats in 20's but got seat on back and accross from rest rooms. Flight attendants were right behind me and their family's were on the flight and they were loud the hole time talking and laughing in the back or the plane. Also in and out of overhead bumping into me over and over. Also had people bump into me so they could walk by. Totally disrespectful and rude to a lot of the people on board. Also had family in back of plane talking to them and takeing up room and being loud in the rest room in back of plane."
Pros: "The flight attendants handled the medical emergency on flight, exceptionally well. Even though he didn't look too good they managed not to redirect the plane and get us to Boston a little early. He was in great hands, as he looked almost totally better by the end of the flight. I've never had a bad Alaska flight, this was just an unusual one"
Pros: "Check-in at the Honolulu Airport was good and ground crew were very helpful. It was a red-eye flight, so did not eat or use any onboard entertainment. Overall a very good experience with Alaska Airlines."
Pros: "Awesome support when I missed my flight, courteous professional and hassle free rescheduled for the next day!"
Cons: "WI did not like the crew of American Airlines from Hawaii to la. Not very friendly or even smilingly?.... Long way toward fly without much to really watch Not even peanuts or a snack without having to pay"
Pros: "It went smoothiy"
Pros: "More informed ticket agents .or more current seating plan for the particular aircraft. The seating chart I viewed on the kiosk did not match the actual aircraft .."
Cons: "This flight was probably great but I was not on it"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "Ran out of hot water on flight"
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Seat did not recline."
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "great flight , on time, great service"
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "No food or entertainment on short flight"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Great stewardesses, good food"
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "Crew was great, flight was on-time and most often overlooked (but most important) we got there safely."
Cons: "The seat on this 737-800 was uncomfortably narrow. This was likely due to the table-tray being in the seat armrest. I had to remove everything from my side pants pockets and even then was not particularly comfortable. This is particularly annoying because I usually avoid this by flying comfort plus. However, on this itinerary, Delta would not allow me to give them money for Comfort plus, because it was a domestic leg on an itinerary including stops in Asia. Such a baffling policy!?!?"
Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Cons: "Same as above"
Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."
Cons: "Too cramped for a flight more than 90 mins - even in the "comfort+" section. This plane configuration is fine for much shorter flight routes"
Pros: "Comfort seat upgrade. Access to Virgin Lounge in London. Food was very good."
Cons: "Video system on plane had too many commercials."
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "Great flight"
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Very enjoyable trip."
Cons: "no food. no entertainment"
Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"
Pros: "Flight was mostly comfortable, on schedule and crew was excellent."
Cons: "My seat would not recline, and the viewing screen was not very touch sensitive so it was extremely frustrating to select movies or music."
Pros: "Seat assignment very comfortable!!!"
Pros: "Great customer service"
Pros: "On time departure, friendly staff, nice free snack. Overall good experience."
Pros: "Generally there was a king of a "good buzz" among the passesgers Appreciated the good budget value. It made the trip to see my daughter possible"
Cons: "I don't have any negative feelings"
Pros: "Nice crew, comfy seats, easy flight"
Cons: "Sudden gate change. Seems like it was a little last minute, but the boarding team handled it pretty well."
Pros: "Small jet, 2 seats on each side, so every seat is either aisle or window seat. On return trip, pilot landed safely in bad weather at night."
Cons: "Not departing on time, but better than overlooking needed maintenance, though unnerving that it was needed. No advance notice that carry-on bags would be checked at the jetway, which could have an impact on what you pack versus carry."
Cons: "ages they don’t came"
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Amazing Crew"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Flight was overbooked"
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "When I spoke with a manager he was callous and told me things happen."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "Everything was good or better."
Cons: "No dislikes"
Pros: "On time"
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "The entertainment selection was nice"
Cons: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Pros: "great crew comfortable plane"
Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Cons: "When we got off the plane in LA from Sydney they told us our flight to Boston was cancelled, and the next avail option home was in 12 hours. We spent two hours with them and on the phone trying to work out different options to get home sooner, when they brought the flight back again, cancelled it again and then eventually brought it back. The customer service agent on the phone said the flight was on, while the agent on the ground said it was cancelled. They were all confused. Caused an unnecessary amount of stress and work. Would make me think twice about ever flying with American again"
Pros: "Crew were very helpful and responsive. Request for extra water/drink met quickly. Entertainment options functional but limited."
Cons: "Exchange students returning home to France were more interested in sitting with their friends than sitting in their assigned seats. As a result, our (2) originally selected, opposing seats on the aisle were not available without a fight--which we declined to enter into--and settled instead for an aisle seat and an adjacent center seat."
Cons: "Pandamonium boarding process. If you're traveling with elderly, you need to pay for priority boarding to help them get on the plane at a pace they can sustain. There was a bad sewage smell on the plane. No in-flight entertainment, not even music. Very unfriendly gate agents; won't even acknowledge your alive as they take your boarding pass. I hate flying American Airlines. Flying is lousy these days. American takes it to a new level."
Cons: "A very rude flight attendant. I think her name is Anna. Very unpleasant, should not be employed in service or hospitality industry."
Pros: "nice people"
Cons: "cramped seats, lousy snacks"
Cons: "Flight was on Tarmac for an extended period of time without any explanation from the crew. The baggage claim was disorganized and took a long time to get luggage."
Pros: "The crew on board were incredibly kind and sweet"
Cons: "The crew at the gate seemed a bit short and flustered. The gate area was chaotic and crowded. Not a good way to go into a red eye flight."
Pros: "Nothing, absolutely nothing...this was a disgusting experience"
Cons: "Absolutely the worst flying experience of my entire life, it is dispicable that American Airlines can get away with treating humans like this. They never got me home, and refused to refund my for my trip..absolutely dispicable, I am never flying AA again and I am NEVER using KAYAK again for doing business with such a revolting company, this is the last dollar of mine either one will ever see!"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "Not their fault, but stuck on plane in NY because boston was having weather. Just felt like we could have been informed sooner than we were."
Pros: "My original flight was canceled and booking agent was able to get me on the earlier flight."
Cons: "Stewardesses did not pick up trash near the end of the flight. I had to hold it until we landed."
Cons: "I missed my flight because on the kayak app it said my flight left at 8:20 am and even said it was on time. When I got there it left at 7:20 instead and so I missed it.. You need to make sure it says the correct time on your app.. I ended up catching another flight to Seattle and spent the night in the airport and got to salt lake a day later. My family is out of state and it screwed all of our schedules up."
Pros: "Awesome crew, great food, landed early!"
Cons: "No personal entertainment centers for individual passengers."
Pros: "comfortable plane, outlets"
Cons: "major delays, got incorrect information from gate attendants several times."
Pros: "The new Airbus A321T is so roomy and comfortable. You feel as if you have your own room, not just a seat."
Cons: "Wish it had been a longer flight! It was perfect in every way."
Cons: "Cabin pressure - my ears hurt so bad, I was crying. Did not experience that on the United flight down."
Pros: "Assigned seating"
Cons: "Crew was salty"
Pros: "Having had a rough day of 10 hours of travel, arrived at Ticket booth to check in when I DROPPED MY HOT SOUP!! Mr. SAM B Told me not to worry, have a seat and proceeded to buy me another cup of soup and gave me a GIANT hug!! It's an understatement to say he surpassed my service expectations! he should be commended. This random act of service and kindness was witnessed by many other passengers. I"
Pros: "Boston is beutifull and cool in summer."
Cons: "Charlotte airport is way to small and smells bad. Very crowded. Distance between seats on tha plane is too small. Killing my knees."
Pros: "Standard flight"
Cons: "1 hour delay with everyone in the plane. They claimed the mechanics were waiting for a "piece". Shouldnt they check the plane before the people get on board?"
Cons: "My flight was delayed due to error at the airport"
Pros: "Fast and simple. Polite personnel."
Cons: "No cranapple juice"
Cons: "It was united airlines not ana airlines"
Pros: "Upgrade and lay flat seats."
Pros: "A competent cross country flight."
Cons: "Very cramped. Having 2 aisles did help."
Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."
Cons: "Too crowded."
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "They were nice. Speak different languages to cover travelers all over the world. But food wasn't that great."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Not much ~ no movies, no rental video device ~ nothing"
Pros: "The flight was great and crew was awesome!"
Cons: "There was no working wifi, which was a bit of a bummer. But certainly not the end of the world!"
Pros: "Quick boarding/deplaning and super friendly flight attendants"
Cons: "Flight was delayed several times due to no pilot"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The fact that I had to download an app for onboard entertainment prior o my flight is farcical."
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Pros: "Good movie selection, easy and unremarkable flight. Great way to travel!"
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Cons: "No entertainment at all?"
Pros: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Cons: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Pros: "We arrived, and were on time."
Cons: "The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait."
Cons: "Great employees!"
Pros: "Dependable, fast, clean"
Pros: "Good flight arrived early and upgrade available"
Cons: "It would be nice to see a smile and enthusiasm from the attendants. Service? Waited almost two hours before my empty bottle was removed from my tray top. Asian airline attendants can teach UAL's a thing or two about the art of service."
Pros: "Someone stole my seat and asked me to sit in theirs, but ended up being a window seat!"
Pros: "This was the final leg of my flight. At this point I just wanted to be home."
Cons: "Their was no food or entertainment in this flight. I would rather of not connected home they Chicago being that the trip was Boston to Cancun it made for a cumbersome travel and would avoid it in the future."
Cons: "It was 4 hours late."
Pros: "Extra legroom in premier economy was great. Entertainment made the long flight quite enjoyable."
Cons: "I liked the 2-5-2 seat arrangement better than this new 3-3-3."
Pros: "The staff was really nice! Flight was on time and clerk changed my flight to a more efficient itinerary"
Cons: "I had alittle trouble with the entertainment/technology aspect but eventually got it. I had to download the united app and then went around and around till i got the movie i wanted to watch. It would be good to have an outlet to power the device also."
Pros: "That we got there earlier than expected."
Cons: "The shakedown to buy food or rent a tablet was beyond me. On the way to Honolulu. The young lady next to me had not eaten and it was the third flight on her journey, she had one more flight to go. the pressure from the flight attendant was similar to a very bad used car salesman. Tacky. When the same thing happened to another young person on my flight back, I suspected this is the way United runs its flights. I'm guessing United doesn't treat their employees well. They did just enough to be barely pleasant. I won't fly United again."
Pros: "The pilot was great. Understanding that all passengers were tired with traveling and the flight delayed he did everything he could to get us to our destination quickly and safely. I could tell he was excellent at his profession. Kudos to all the flight staff!"
Cons: "I was most upset that a bottle of tequila I bought in the duty free store in the cancun airport was confiscated by tsa in Houston. I know this was not united's fault but perhaps my discontent can be forwarded to the proper people. I went through all the correct procedures to transport this via a connecting flight and through no fault of my own had it taken from me. It seems like sort of a scam that travelers are told they can purchase these items and legally transport them home only to have them not make it through security at the connecting airport. I was not the only one this happened to. Bad form!"
Pros: "the flight was very short"
Cons: "DID NOT like the way the boarding attendant treated me!!!"
Cons: "It was ok. We had to connect to the their wifi in order to watch movies, yet the wifi continued to buffer. So it wasn't the best."
Pros: "This was a 4 hour flight. A TV would have been nice."
Pros: "United airlines reasonable rates And sevices"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
Pros: "Pilots did a good job comforting passengers about duration of flight, weather and safety. Smooth flight for all 8 hours. Sevice was good."
Pros: "I like the o assemblers that rode with me. Two individuals that were extremely kind to me Jim and Ethan Farley that were in the same situation I was in."
Cons: "After a rough start in Honolulu we landed in San Francisco to catch our connecting flight to Chicago but when arriving to the gate before the plane left I along with the other passengers were ignored and given no information as to why we couldn't board the plane. The best they could do was St Louis. Frustrated is an understatement."
Pros: "The flight seemed to go by a lot quicker than I expected"
Cons: "My seat didn't recline back so I could not sleep on my REDEYE flight!"
Cons: "Our flight to San Francisco was canceled"
Pros: "Free direct TV was a bonus. We appreciated the extra space in the United plus seating (which does cost quite a bit extra)."
Cons: "Seats were very uncomfortable. Good choices were VERY limited in United Bistro. No good options for people that are sensitive to spicy foods."
Pros: "Flight was on time."
Cons: "Baggage was not assigned a carrousel. After asking where it will show up, I received a verbal carrousel assignment. Almost a hour after landing, no baggage showed up. We finally found it at the unclaimed baggage."
Cons: "Flight delayed by one hour on take off. Had to wait 1 hour for bags at my destination because the cargo door was stuck."
Cons: "In front of the exit row so weren't able to recline seats"
Cons: "Plane old , no music, no tv, no plug in"
Pros: "The cabin and crew were very nice up in 1st class. The food and drinks were served on time and in a timely manner"
Cons: "Plane was delayed numerous times before it was allowed to take off. I ended up being late by 2 hours."
Pros: "Flight was on time, crew was great."
Cons: "The temperature was uncomfortable, air was hot, not cool. Thought the plane had a wifi sticker on the outside of the plane the plane didn't actually have wifi."
Airlines flying from O'ahu to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights