They ran out of the bibimbap in economy
Could have been better if my connection wasn't delayed to the point I wouldn't have made my international connection. Then was rebooked where I had almost 8 hr wait.. Then I get to Manila but no luggage. Top it off Delta has not offered me anything . Good possibility I'll never fly Delta again!!!
Pros: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Cons: "If they could of tried to be helpful when trying ro change dates"
Pros: "Comfortable seat, pleasant crew."
Cons: "The food was terrible."
Pros: "Everything was great!"
Cons: "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
Pros: "The food was especially good for such a short flight."
Pros: "Everything. Very comfortable seat. Great food."
Cons: "Better movie selection."
Pros: "Food was great. Service was great."
Pros: "Not much"
Cons: "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
Pros: "Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special."
Cons: "The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later."
Cons: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Pros: "Comport seating"
Cons: "Food quality needs to be improve"
Pros: "The crew was amazing and accommodating as we had an infant."
Cons: "Entertainment was subpar."
Cons: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Pros: "Got me there and back on time!"
Cons: "Could've had a larger movie selection"
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Pros: "great service. my kids loved the special treatment!"
Cons: "The touch screens were terrible"
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Pros: "We loved the extra leg room. Staff was execellent."
Pros: "Crew attended to my needs seriously and in a timely fashion."
Cons: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Pros: "The seats were comfortable and the crew was nice"
Pros: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Pros: "쾌적하고 승무원 서비스는 좋음"
Cons: "식사가 맛과질이 떨어진다 정성이없이.."
Pros: "Superb courtesy and attention."
Pros: "Plane was clean, staff very friendly"
Cons: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Pros: "bring you anything you need. so helpful."
Pros: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Cons: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Cons: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Pros: "The comfortable ride during the entire trip"
Pros: "Boarding was made easy by my status"
Cons: "Seats weren't comfortable. Crew were rude."
Pros: "Staff is really helpful. Anounsment is proper.variety of food was provided."
Cons: "Your can improve entertainment facility. Food variety can be improved."
Pros: "Good more choices"
Cons: "Transit in Korea make shorter hour"
Pros: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Pros: "Boarding is systematic, all items in order. The food was nice. Love the leg room space."
Pros: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Pros: "flight attendants were great"
Pros: "Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone."
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "No supersonic flight"
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "Friendly service and food pretty good. Great price for value."
Cons: "Seating was changed even though i prebooked."
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Flight was full but still comfortable."
Pros: "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
Cons: "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
Pros: "the food"
Cons: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
It was perfect. Thank you so much!
Short flight between hnd and tks. Pleasing flight although there was no service.
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
Cons: "Waited way too long for my bags"
Pros: "Flight was typical."
Cons: "No direction for the connecting flight and no help to understand the connecting flights."
Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Pros: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Cons: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Pros: "The food and legroom"
Cons: "More movies :)"
Cons: "Great experience all around. Need to improve access customer service support."
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "crew was professional, attentive and polite"
Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Pros: "Hands down Jal is the best airline japan has to offer!"
Pros: "The crew"
Cons: "Being late"
Cons: "very poor communication of information"
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "Great service Timely departure and arrival. JAL is really punctual"
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Cons: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Pros: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "Great crew, good food selection."
Cons: "Everything was good"
Pros: "Excellent entertainment and the crews attention made me fell welcomed."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "food is above average."
Cons: "Cramped leg room for long flight"
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "Food, pleasant and helpful flight attendants"
Cons: "Long layovets"
Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "A meal on a two hour flight is an amazing perk!"
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pros: "They were super considerate the entire flight."
Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."
Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"
Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Pros: "Dreamliner 787! Great staff. Efficient. Good food."
Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."
Pros: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Cons: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Pros: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Cons: "The fact I'm too poor to get a premium or above seat."
Love the service . Crews . Enjoyed flying Qatar airways
Choosing Indigo was the worst thing that I did for an international connection. The staff is not at all helpful and they had 2 hours delay leading to issues with my connecting flight in Doha. Baggage didn’t arrive in my final destination. Total chaos and food was terrible. Will never fly indigo again unless I have to.
Better food than the flight departing from Washington. Obviously a different catering company! Need to fire the one in DC! Crew on this flight was friendlier and better service tok
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
The service is top notch, and they really make you feel valued and comfortable.
Services were excellent and given on time.
Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Cons: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Pros: "In time me ,food ,clean"
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Pros: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Cons: "It was mostly a good experience."
Pros: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Cons: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Pros: "Crew courtesy, exceptional service"
Pros: "Everything except food"
Pros: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Cons: "Food food food"
Pros: "Stewards were great"
Cons: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Cons: "Few selection of food."
Pros: "Crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Pros: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Cons: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "Crew was great"
Cons: "Out of mango juice and the plane was too old."
Pros: "Comfortable seat and good service"
Pros: "view above"
Cons: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Pros: "The seating, crew members, and entertainment was really good."
Cons: "Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Cons: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Cons: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Cons: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Pros: "Flight was very good"
Pros: "Great flight great crew"
Cons: "If I had gotten the seats I picked."
Cons: "Easier access to entertainment"
Pros: "Easy flight out of Oakland. Lucky the flight wasn’t full so had plenty of room for carryon. Landed at gate close to baggage claim area so that was plus too."
Cons: "Entertainment options - didn’t download app because of bad reviews and didn’t want to watch old movies or pay for recent ones. Got a little bored mid way through. Would download movies for Netflix next time."
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Cons: "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "Pleasant crew, okay food, seats comfortable and enough room for luggage."
Cons: "No entertainment"
Pros: "Very attentive staff, great flight!"
Pros: "Loved the service!"
Cons: "Not really much for in flight entertainment compared to other airlines. No wifi or movies available. Just spotty tv on a shared screen."
Pros: "Left on time arrived a little late because weather. It was windy"
Pros: "Comfort seating"
Cons: "Plane left late and arrived late 7"
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "Sufficient overhead bin space. Mostly very pleasant crew."
Cons: "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
Pros: "6 hour delay. Had to go back home. Would have liked a text notice berorebi spent 40 on shuttle transportation"
Pros: "Loved the comfort of the seats and the in flight movies!"
Pros: "Lousy food, why bother. Nice that they gave us a drink before we landed."
Cons: "Too narrow seats. On a5 hr flight it felt so uncomfortable"
Pros: "The crew was friendly and helpful."
Pros: "very spacious legroom Friendly crew"
Cons: "Wished entertainment system was free like other airlines."
Cons: "The boarding was not organize."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Pros: "Small in flight meal. So convenient and yummy"
Pros: "The service was great. The attendants were very polite and attentive."
Cons: "The free movie selection was not what I expected."
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "Complimentary wine"
Cons: "No Individual TV"
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Cons: "Once we got to the airport we lost all assigned seating. Not good."
Pros: "I loved the hospitality of the crew!! Very pleasant."
Cons: "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Cons: "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
Pros: "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Pros: "Helpful, friendly and informative; free breakfast;"
Cons: "Would be nice to get one free movie with long flight."
Pros: "The flight agreements were very friendly and attentive."
Cons: "Nothing, it was a perfect flight."
Pros: "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
Cons: "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
Cons: "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
Pros: "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Cons: "No free movies. Purchased earbuds had poor sound quality."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Cons: "A/C was not working correctly so we were all freezing."
Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
Cons: "It would have been nice to have a gluten free option for the meal."
Cons: "The other passengers"
Loved the customer service. Thank you Delta!!!
Loved it! Thank you Delta for your service!
Cons: "Bag drop agent was not helpful."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "Crew attentive and helpful"
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Pros: "I like the entertainment on Delta."
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"
Cons: "Everything was excellent."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Staff was very good."
Cons: "Mother Nature was not nice, the early part of the trip was turbulent, but the crew did a great job of minimizing it."
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "Free drink"
Cons: "Flight was over 30 min late to depart, which caused me to miss my connection flight. I haven’t been offered any sort of compensation for the inconvenience"
Pros: "Great service by gate operators."
Cons: "TSA process"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Cons: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Cons: "Flight was canceled due to weather. Was told I could get reimbursed for a rental to drive from ATL to SAV. When I went back to Delta after getting home to Savannah, was told there is no reimbursement for car rentals."
Pros: "Customer service was great"
Cons: "Seats diddn't recline - often ignored by flight crew."
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Cons: "Flight was changed. Missed an important event"
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "the flight was on time and the staff very helpful"
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Cons: "Cramped seating"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Pros: "Ability to change planes with a 30 minute layover."
Cons: "Individual seat space is small, nor do seats recline much."