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Top 5 airlines serving from Ohio to Alberta
Scores according to KAYAK customer reviews
Pros: "The flight crew was great, and the flight itself was smooth. The plane was very clean."
Cons: "There was an issue that was beyond the control of the ground staff (the ladies and gentlemen at the check-in counter) that resulted in a three hour delay. I think they could have been a little more forthcoming about the whole situation instead of just saying “we’re working on it, safety is our number one concern at Alaska Airlines.” They however give us a voucher for $75 credit toward our next flight with Alaska Airlines, and that notification came through before we had even disembarked at our destination. I appreciate their understanding and willingness to try to make an undesirable situation better. I would fly Alaska Airlines again."
Pros: "Fantastic crew. Very helpful"
Pros: "Crew was great, plane was clean."
Cons: "Keep it up"
Pros: "Friendly crew Free movies helped pass the time"
Pros: "Amazing crew"
Cons: "Better snack options for premium members"
Cons: "After 3 hours of delays they cancelled our flight and would give us any food or lodging vouchers"
Pros: "Thank you so much for getting my confused and forgetful mother in law onto the right plane and back and forth from the gates."
Cons: "Don’t know"
Cons: "Alaska is constantly running on delay schedules lately; never on time. Very tired of it."
Pros: "Nice to have pre reserved food ready for me on the flight. The entertainment options were excellent! So many free movies to choose from."
Cons: "The bathroom smell in the back of the plane for 5 hours was awful. Plane wasn’t cleaned before boarding. Food crumbs in seat and on floor."
Pros: "Good crew"
Cons: "Delays, boarding slow"
Cons: "We where diverted to Portland due to the snow. I would like for the staff to have given us more info like what our option where as far as getting to our destination."
Pros: "I didn’t realize I was buying saver fares. Being stuck in the middle seat with no option to change really sucked."
Pros: "Crew was friendly"
Pros: "Great movie and entertainment selection!"
Cons: "The plane was really cold at night. I wish they could offer economy blankets and pillows"
Pros: "The fact that that the crew first offered us water, then, two beverages. I was exceedingly happy about the switch to wooden stirrers. Good for Alaska for doing their part in dealing with Climate Change."
Cons: "Switch from pretzels to a cookie. Being diabetic we are unable to eat the cookie."
Cons: "I was forced to check my bag Right before boarding the plane. And then when I landed my back was lost. Let me also add that I do you like Alaska air and I am a member however I may think twice before booking again with them."
Pros: "Everything went great with airline, tsa is another story"
Pros: "Friendly, helpful people. Very quick, smooth flight. Loved flying over the snow covered mountains."
Pros: "We had a quiet comfortable overnight flight. I liked people able to stay in my seat and order waters on the screen while my children spelt."
Cons: "I wish the seats reclined a bit more"
Pros: "She was calm and caring. An unexpected large dog passenger fist phase her. Dog, dog owner, and other passengers were happy."
Pros: "Lovely flight. Got to sleep all the way."
Cons: "Of course sleeping all the way means I missed out on all those wonderful in-flight free snacks and delicious hot coffee. Not."
Cons: "Seats are not so comfortable"
Cons: "For a 5.5 hour flight I expected more than a cookie. Other than that it was great."
Pros: "Friendly and amusing crew. Did their best to get us up in the air quickly considering there were conditions they couldn't control."
Pros: "Politeness and pleasant crew."
Pros: "Take off / landing"
Cons: "N / A"
Pros: "On time courteous"
Cons: "No options for vegetarians when food was handed out. I asked if they had the food for purchase and they said no on a 2+hour flight."
Pros: "Got us there ahead of schedule."
Pros: "Loved the newer plane!"
Pros: "The staff were generally helpful and kind, and arranged for people who had tight connections in Seattle to exit the plane before others - which I really appreciated."
Cons: "The flight was delayed by 2 to 2-1/2 hours: first, because they were "waiting for a crew member", then because they needed to change a tire on the plane; and finally because there was an air show happening near the Seattle airport, so they couldn't fly in to the airport. I know that problems happen, but this was a very long day - and I missed 2 shuttle buses that I hoped to take from the Seattle airport, and had to wait for 2 more hours after landing there to finally take one."
Pros: "Took off on time. landed early, free wi-fi. What more could I want?"
Pros: "All Alaska planes have been new and good leg room and comfortable."
Cons: "We flew in to San Francisco from Cabo Mexico but our luggage did not go straight through as we were entering the US. We had to wait for our luggage and run to the security check point which took a good 45 min to get through. We barely made our connecting flight. Need more than an hour and twenty min for connecting flights. We should have had a min of two hours to get through customs, collect our luggage and then walk to the terminal and go through security and then walk to our gait."
Pros: "The free beverages and snack"
Cons: "That our flight got canceled the night before"
Pros: "Had to spend 550$ to book another airline. Not sure if they were overbooked or what. No checked bag. I don't understand"
Cons: "Service was terrible"
Pros: "Same as above."
Cons: "Domestic flight left out of international terminal made getting to the right gate confusing"
Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"
Cons: "This is like my 3rd time flying and there is always delays not sure why but I normally fly united and didint have as much issues"
Pros: "I returned on Flight 552 from PDX to SAN. I really want to appreciate the patience and good humour of one of the crew, Becky, who was serving us. I will certainly fly Alaska again."
Pros: "On time and no delays! Friendly service as well."
Cons: "Delay on the front in. When we finally arrived in Seattle, they didn't even have the jetway pulled up due to a miscommunication. This required many more minutes of waiting."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "The crew was great! Humorous, courteous, and helped passengers feel relaxed. Coffee and biscoff cookies are awesome. Also enjoy when they come by a second time to see if you'd like more to drink."
Cons: "Seating was tight and uncomfortable"
Cons: "Problems with check in took nearly an hour to resolve and I almost missed the flight as a result."
Pros: "Crew separated materials for recycling upon collection (cardboard, cups, trays)"
Cons: "Very limited film/tv selections"
Pros: "A gate agent was super helpful in getting me on a last minute flight to LAX after a delayed flight made me miss my original flight home. And another agent moved me from the back row to an exit row, which was much appreciated. Flight was smooth, communication was good, flight attendants were friendly, seat was clean and comfortable. Love Alaska Airlines!"
Cons: "After getting stuck in Seattle for 5 and 1/2 hours, I managed to get a flight back home to Oregon when it was clear that they could not get me to San Francisco as booked. Flights were so turbulent there was no beverage service to or from Seattle. Flight attendant on Seattle to Eugene flight was texting on her phone while we were boarding and she would say hello without looking up. I've never seen such an amateurish enterprise in my life."
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "On time"
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Pros: "Smooth flight"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "Flight attendants were excellent!"
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "Generally everything went smoothly on this leg of my trip."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "The flights were smooth, it was an easy process"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Courteous crew and smooth flight"
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "Guests with no overhead luggage should be able to exit first."
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "30 min. early!"
Cons: "Only pretzels"
Pros: "everthing went well"
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Very friendly flight crew."
Cons: "LaGuardia is always delayed...this time was only about 15 minutes."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "Everything. Thank you"
Cons: "Everything was perfect. Thanks."
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Pros: "very nice."
Pros: "I’m very good"
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."
Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."
Pros: "Nothing good to say about this air line. Las 4 flight have been late..,,,,,,,,,"
Pros: "The staff were so helpful to travellers with small children and elderly travellers. They looked like they really enjoyed their jobs...Well Done Christine S North Vancouver"
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Cons: "How there was no boarding call and we missed our flight."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "Seat space was too tight"
Cons: "Good Choice of movies to watch on my tablet, but sound was really bad, worse than when i play my music from my tablet on the same earphones"
Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Cons: "The long delay, 2 kids crying continuous, no place to smoke, no one explained to me that I had to pick up my luggage in Toronto! So now my suitcase is delayed! I was told that it would go straight through to destination. I will never use Delta again! And I will not fly through Detroit or Toronto again!!!"
Pros: "Really great attendants. Friendly and humorous."
Cons: "They took the tablets pretty early it felt. 45 minutes before we landed. But other than that, great experience!"
Pros: "Flights were on time"
Cons: "Bad landings"
Pros: "Cabin crew was excellent, very professional, friendly, and helpful. The flight itself was smooth, and on time."
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Cons: "My flight was not actually booked going to Edmonton and I had to rebook it at the airport to go home. Coming back to Fort McMurray my flight was also cancelled without telling me and I had to buy another ticket."
Cons: "Great flight"
Pros: "Pleasant crew. Flight left & arrived on time."
Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"
Cons: "Flight delayed, crew didn't remove garbage before landing."
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
Pros: "Constant thanks from crew for the passenger patience with delays due to flight crew, and then weather delays - 2 hrs total Liked the captain came out to speak, clearly I might add, to explain the weather delays and provide updates..."
Cons: "Can't complain about what was beyond my control, but flight crew needing to come from another flight and then the other side of the airport to set up, resulting in hour delay - seems like alternative should have been available or system needs a process review to improve efficiency"
Pros: "We were delayed while in the plane. The steward decided to give drinks and snacks on the house which in the end lightened the atmosphere. It did make it late for the Oilers play-off game which was likely very important to many of the business men on the flight."
Cons: "Could not figure out how to get their entertainment app to work."
Cons: "cabin was too hot"
Cons: "Delayed 8 hours."
Pros: "We were given seats in the Plus section on the short leg to Calgary."
Cons: "The plane was about 1.5 hours late arriving. A person was sick or drunk and had to deplane. It took over an hour to find his luggage and reload all the luggage. We missed our connecting flight to Calgary as a result and had to stay overnight in a hotel in Edmonton."
Pros: "Friendly staff at check-in and on flight. It had arrived early and so we were boarded early and left."
Cons: "Our flight heading to PSP was a different story. We were 2 1/2 hours late getting away, including the necessary deicing."
Pros: "Boarding was very smooth,the crew was excellent, and a very smooth flight."
Cons: "we sat in row 17 which was the last row to be served refreshments, when they finally got to us there were no sandwiches left and very little else to purchase."
Cons: "Seats are tooo small. Plane too warm and air nozzle pressure too weak. Shape of window made seat even more narrow. Wow!"
Pros: "Flight was good."
Cons: "LAX is not a user friendly airport. Staff do not know which terminals guests need to go to"
Pros: "It's a short flight. Crew was good."
Pros: "Liked the price and small airport in Abbotsford. No complaints."
Pros: "The staff and the friendly service."
Cons: "It would be better to know beforehand what kind of entertainment we can expect, whether it is by WestJet app, or small TV screen. That way you can plan ahead what you need on the plane."
Pros: "I like direct flights. The foot room is quite adequate for normal sized people like ourselves. Staff were very friendly. Check in is fast through self serve when a person travels with carry-on luggage only."
Cons: "Our seat choices were extremely limited because we used self check-in and wanted adjacent seats. We were seated at the back of the plane for both flights even though the planes were only 65% or so full. Negotiating the aisles to the back of the plane is difficult for a 94 year old even if not handicapped or using ambulatory assistance. We only had carry-on luggage and did not wish to stand in line for a ticket agent. We felt slighted that young able-bodied single persons had closer seating. If we need to lie and say an elderly person is not ambulatory just to be given fair treatment, please indicate this in booking instructions."
Cons: "Reservation went smoothly as dealt directly with WestJet to book flight. Staff all very friendly and helpful. I do find the food is less than desirable for snacks. Could there not be some recycling on all the waste generated on a flight?"
Cons: "The lady, Serena, constantly pumped my shoulder which I recently had surgery on. Every time she walked by I would move over, squishing the person beside me, so she wouldn't hit me but yet she went out of her way to and even hit my chair several times. She was also extremely rude, I asked for water and she told me no she also wouldn't take my garbage when she had the garbage bag in her hand. I highly recommend not taking west jet."
Cons: "Delays and missed connections."
Pros: "Staff friendly, flight on time"
Cons: "in flight service consisted of crackers and water. No entertainment other than westjet magazine."
Pros: "To seats on the 767 are comfortable and more spacious than the 757."
Cons: "Flight was delayed due to mechanical issues. New plane was sorted, flight left 5 hours late."
Pros: "free wine row to myself"
Pros: "The speed"
Cons: "Small seats"
Pros: "Great customer service Good snacks Excellent flight - no turbulence"
Cons: "No WestJet Connect Seats were a little squished with no ability to lift the armrest"
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "On time with a very pleasant crew."
Pros: "The crew was better than my first leg of my trip. They had manners and were attentive."
Cons: "The food and drink selection"
Cons: "The attendants attitude."
Cons: "6 hour delay"
Pros: "Great airplane. Enjoy the 2 seat rows."
Pros: "The gate crew handled the delay as best they could."
Cons: "Seems that a crew timing out could be better anticipated."
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "On time"
Cons: "Departing on time...30 minutes late."
Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Cons: "AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave. This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day. Customer service representatives were unhelpful and supervisor was rude. As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again."
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Cons: "See above"
Pros: "Check in"
Cons: "Missed connection"
Cons: "They charge for coffee."
Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Cons: "The connecting flight from Barcelona was delayed and there was inadequate time to connect. Horrible travel via AA to and from Barcelona. You guys should be embarrassed to tears ... and that is be overly gracious to AA."
Pros: "Crew was nicw"
Pros: "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
Cons: "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Cons: "Did not offer enough WATER."
Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Cons: "The seats."
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Cons: "Plane was dirty and crew inattentive."
Pros: "Short flight, nothing much to say."
Pros: "The crew on both flights to Cancun were very nice!! thanks"
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "Everything was on point"
Pros: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Cons: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Pros: "The flight attendants were fantastic. They took great care of us the entire trip."
Cons: "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Cons: "We could not get on the plane because you oversold the plane and there were no seats left. We missed our planned tour in Lima and now we have to wait 13 hours to take the next flight. I demand my money back."
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Cons: "Surprisingly long wait for bags to be unloaded from the flight. When everyone has cleared immigration long before bags make it to the carousel, something seems strange."
Pros: "Good flight! Smooth landing!"
Cons: "The flight was cancelled without notification."
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Cons: "Terribly disorganized with security checks and confusion since no organized area to hold people."
Pros: "The younger male crew staff was good Female staff poor Plane itself was poor . Seat Tray kept unlocking as latch old and faulty Connection was good although airport shuttle to gate uncomfortable due to navigate stairs with carry on"
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "Other than the usher at the check-in desk, all other Air Canada staff were polite and helpful."
Cons: "Usher at check-in desk had terrible communication skills. He had an antagonist tone that set an aggressive tone for those just trying to comply to his directions."
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Pros: "The flight itself was comfortable."
Cons: "The boarding process was a disorganized and took over an hour. There was a mix of people getting their passports checked and boarding. They never called for general boarding, just eventually started accepting people who got impatient. The entertainment options were the worst I've seen on an international flight in a while."
Cons: "I had my checked baggage held up in Calgary for one day. Then on the way back it was held up again in Calgary. This time it took 6 days,and no one could tell me where it was. It will be my first and last Air Canada flight."
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Cons: "Delayed flight caused me to rush to connecting flight with only 25 min to spare from Toronto to tel aviv... Baggage is missing as well"
Cons: "Did not have any monitors 9 hour flight with nothing to view"
Cons: "We took off 1 to two hours late"
Pros: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Cons: "I ordered a special lacto-ovo vegetarian meal ahead of time. They said they received the order, but didnt have my food. They said they would do their best but ended up giving me a plate of lettuce and bread. When I asked about the bread having dairy or eggs they said they didnt know, so I had to throw it out."
Cons: "The flight boarded, departed, and landed late causing me to miss my flight to Tel Aviv."
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Pros: "Attendant was nice"
Cons: "run down cabin"
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Cons: "No variety in menu for a long time (business class)"
Pros: "Flight was underbooked so I took an option to change my seating for more space."
Cons: "I requested a vegetarian meal and was given the exact same mediocre meal for both lunch and breakfast."
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Pros: "Short easy flight"
Cons: "Should offer meal included for a 5 hour flight which such an early check in that most of the airport restaurant were closed"
Pros: "On time. Very friendly crew."
Cons: "I'm 6'3" and I was quote cramped. Smaller people it won't matter as much."
Cons: "Never made the flight"
Pros: "Tat everyone was so friendly"
Cons: "Couldn't sleep"
Pros: "It was quick and easy and saved me a hour drive!"
Pros: "The crew was very friendly and very attentative. There weren't many options on the menu to eat, but the item I had was delicious. (Roast beef and pickle on rye bread) I like that you have the touch screen entertainment options. Passes time on plane, and I get to watch a movie I haven't watched. Great feature."
Cons: "This one might be on the airport, but my ticket said you were at gate D34, and it ended up being on D36. There were many people confused, so I know I was t the only one. The person next to me was oversized, anyway to make the seats a bit bigger?"
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Pros: "good take off, land off"
Cons: "charge for checked baggage"
Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."
Pros: "The desk workers at the check in were great to me in Tokyo. My original flight was delayed so there was possibility I might miss my connection. The desk worker went that extra mile to change my flight to an earlier one. Everything was completed barely in time, but she also escorted me through all the way to board the flight so they would not close the doors on me. She was awesome!"
Pros: "Direct flight most helpful."
Pros: "Loaded quickly,"
Pros: "The flight was comfortable for a long flight. The crew was very friendly and attentive. The food was good considering the air fare. The entertainment was great compared to other airlines that flight alternative routes to the same location. Compared to my other experiences with international flights this is one of the best ones overall."
Pros: "Overall outrageous fees as per usual"
Pros: "Selection of movies available for short flight"
Cons: "There were issues with the aircraft which caused an hour delay for the flight. Upon arrival (unrelated to the aircraft) there was another delay from the airport not being able to allocate an available platform to exit the aircraft."
Pros: "Boarding and loading of the plane was fine until the generator didn't want to start."
Cons: "generator broken, waited/delayed IN plane 1.5hr+, no snacks or gift certificate given. Entertainment system kept restarting as a result."
Pros: "The information screen did not work... Air Canada booth at Winnipeg staff excellent.. Calgary terrible"
Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"
Pros: "Generally, Air Canada is my preferred airline. Flights were smooth ."
Cons: "Not enough time for transfer in Calgary so very stressful in USA customs and security. Baggage did not make the connection and I am still without 38 hours later."
Pros: "All aspects of the actual flight were good. The flight attendants were pleasant and professional and the food choices were good."
Cons: "The flight we had booked was cancelled. Were were rebooked on a different flight - the time was good as it got us home when we were supposed to arrive. The changed flight involved an additional transfer, which was stressful because of tight timeline."
Pros: "The crew was friendly and accommodating."
Cons: "this was the first leg to Phx. Offering a seat sale, then cancelling the flight, and arbitrarily rerouting us on a milk run! After calls to AC was able to make more acceptable arrangements, with their code share United. Then United did cancelled our flight the night before and rerouted us. Bottom line, we choose AC because of the seat sale and overall time of our travel. I will likely avoid using AC in the future even if I have to pay more!"
Pros: "Boarding was awesome, arrival was awesome. Crew was courteous."
Cons: "There was no entertainment, ie TV, as I did not have an iphone to download their app. We were offered a drink, no snack."