My luggage was lost during this connecting flight for nearly my ENTIRE 2 week stay in europe, this issue no doubt instigated by my original flight being delayed 6hrs I did not pack my "personal item" with anything of consequence, I had to buy CLOTHES & TOILETRIES TO LAST ME 2 WEEKS
Cons: "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Cons: "I am glad to be home after 4 1/2 hours of delays"
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Pros: "Super-friendly crew, really under-booked flight so LOTS of empty seats"
Cons: "“Free” WiFi was really $10, unless you have TMobile"
Cons: "We waited nearly TWO hours in line to check in our unaccompanied minors."
Pros: "Got on the plane easily and quickly. Great movie selection"
Cons: "Very cramped seating"
Cons: "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
Pros: "Great customer service. Gate agent was able to swap my flight for an earlier one."
Pros: "Everything was great"
Cons: "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."
Cons: "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Cons: "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
Pros: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Cons: "Nothing at this time"
Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"