Dayton Car Rentals

Cons: I was told that if my requested car was not available I'd get an upgrade for no additional charge which was a lie and a trap. I will have to spread the info along. I was supposed to have pk 271 but paid 362 instead. Very upset

Cons: The early return fee

Cons: My car had a near flat which I discovered after getting on the highway and it pulled so badly I had to stop and figure out what was going on. Discovered a busted hubcap and out of line bumper...someone had hit something pretty hard before I ever got the thing. Got to dc.....and air quit blowing cold because I was losing power. Wouldn't start three different times, kept sayin incorrect key (because battery was dying) went to leave my hotel to albeit second half of my drive, car was completely dead. Called CS and was told they would come jump and exchange vehicles....then called back and said it would cost 80 dollars for a jump for YOUR car....and I would have to drive it out to get a replacement that actually ran. Thank god for the guys at the DC airport during exchange. They were amazing, specifically the elder gentleman named Paul. He made the transition smooth and even transferred my luggage. And apologized for the car breaking down on us. He redeemed you guys completely in my book.

Cons: However, I told her that I wanted to decline all coverages, but LDW was added anyway. I did not catch this until much later, after I had signed the contract and left the facility and Dollar would not remove the extra $29 per day (5 days).

Cons: The line at the counter was long and slow for pickup. We were told Dollar was out of cars even though we had reservations. There was only one person working the counter who had been on for hours without a break. She was smiling and absolutely fantastic--she saved the day.

Cons: When renting the vehicle I was not informed that I would need a certain amount on my card to rent the vehicle. So I got dropped off at the location and was not able to rent the car. I had to call a cab to get back home. So I didn't get to go where I need to go thanks to the misinformation.

Cons: I didn't like the receptionist who helped me at the airport. I arrive in the late afternoon and there was no one in line so her attitude was unjustified. Then, her directions to find the car were quick and undetailed. I then didn't know if I had to check in with someone before I took the car like many car rentals do. And then the drop off was a little confusing because there was no one to check in with again. Maybe this works for the company, but for the consumer it can leave an uneasy feeling wondering, "Am I doing this right?"

Cons: Car was so dirty and had marks all over. We took a video of everything just to make sure we weren't charged in the end.

Cons: We didn't get a list of the special features, such as not finding a USB plug until the last day. It would have been very useful early on. Also, it took a while to figure out that there wasn't a remote release for the gas filler and that one only had to push in on the gas lid.

Cons: rental company would not stop trying to upsell me. they also messed up the charging and tried to overcharge me.

Cons: When picking up my rental, I, along with several other customers who reserved and even pre-paid for the rental car were told that they didn't have any cars left and didn't know when they were going to get more since it was dependent on the return of other cars. I couldn't afford to wait indefinitely so I went to Hertz. I got a car right away.

Cons: I specifically chose the class of car by the fact that it was the only one that mentioned a union made car. When I arrived, I was told that the only car available in that class was a brand I was not willing to drive. While I acknowledge that it is difficult to know what cars will be available at any given moment, there should be some way to be able to specify.

Cons: Slow Pickup, Dropoff was fast and easy. Car smelled strongly of air freshener.

Cons: Car interior was pretty dirty. There was dried BBQ and chicken chunks all over the car including the seats belts straps. The smell was very bad and had human hair balls all over it. We did not receive the car we booked online and when we arrived for pickup we were advised that there was no midsize car and we needed to upgrade to a SUV for additional daily cost. When we refused a SUV a car was made available but only after we refused to pay additional cost over what we were quoted online. We booked a Ford Fusion and received a Honda.

Cons: Something was funky with my registration, and they person who checked me in at the counter had to update my info and reenter it 5 times for it to take. And I was in a hurry to get to a meeting. And then I got a van, instead of a compact car, which I didn't really want. Luckily I didn't have a lot of driving to do, so I didn't have to spend a lot on gas, but if I did, it couldn't have made it a lot more expensive.

Cons: Being told a flat lie by the counter representative upon picking up my car. Was quoted $68 and some change for my reservation but was charged over $90. When I questioned the rep, he said that Kayak doesn't include the airport fees, etc. Upon dropping off the car, the lady informed me that the cost was higher due to a request to "upgrade" my car. I was shocked. Be weary of the Budget at Dayton. I spoke with the manager who said that he would ensure that I would get my originally quoted price...so we'll see when I get my credit card statement.

Cons: The wait to get the van took about 30-45 minutes. Only one person was working the desk although there were two computers. More help with rentals would have been terrific.

Cons: radio did not work.

Cons: unsafe vehicle (3 problems) poor road service -- bad communications, unfulfilled promises, much time lost lack of interest in problems or complaint resolution systems

Cons: Car was smelly and not clean

Cons: Nothing really