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I arrived an hour and 50 mins before my flight. I checked in to United and then had to walk outside from terminal 1 to terminal 2. They had a united there to check in but since I don't fly out of there alot I didn’t know that. The security line was passed all of the ticket counters. As the boarding time became closer and closer we (the people in line) started getting more and more anxious. Agents from Air Canada and Delta (the other ticket counters in this terminal) came and pulled people out of line to go to the front so they didn’t miss their flight. Numerous people went to the United counter to ask for some assistance and were constantly told to just get back in line and they would not be sending anyone like the other airlines. It was very rude. I made my flight 2 mins before they were closing boarding but the woman that we kept letting cut still missed her flight. These agents don't care and should not be employed by United

A few delays (as to be expected from chicago )

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The help of a guy called CID at Customer Service

1st flight cancelled due to maintenance; 2nd due to crew (no pilot). The feeling is that they cancelled due to few passengers. Been 9h hours in the airport with a 5 month pregnant wife was not fun (mainly for her). Totally disappointed with United. That never happened to me in life before. And I fly at least 2 X month...

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Considering I got in 5 hours late to my destination... I hated the whole experience

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

nice attendant

there was no entertainment and the seats were too tight.

Major delays at Chicago O Hare, little to no communication. Passengers were not told what was going on, or the reasoning for our plane being so late. 3 hour delay boarding, and also sat on runway for another 1.5 hours before takeoff. Once landed in Dayton, could not pull up to a gate for another 45 minutes. So much wasted time. I purposely picked an early flight so I could have more time with my family. Had to cancel my family dinner plans that night due to an extra 5 hours wasted.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again