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I arrived an hour and 50 mins before my flight. I checked in to United and then had to walk outside from terminal 1 to terminal 2. They had a united there to check in but since I don't fly out of there alot I didn’t know that. The security line was passed all of the ticket counters. As the boarding time became closer and closer we (the people in line) started getting more and more anxious. Agents from Air Canada and Delta (the other ticket counters in this terminal) came and pulled people out of line to go to the front so they didn’t miss their flight. Numerous people went to the United counter to ask for some assistance and were constantly told to just get back in line and they would not be sending anyone like the other airlines. It was very rude. I made my flight 2 mins before they were closing boarding but the woman that we kept letting cut still missed her flight. These agents don't care and should not be employed by United

A few delays (as to be expected from chicago )

Cancelled due to weather. Still stuck in DC. American's communication is AWFUL!

I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight...

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The help of a guy called CID at Customer Service

1st flight cancelled due to maintenance; 2nd due to crew (no pilot). The feeling is that they cancelled due to few passengers. Been 9h hours in the airport with a 5 month pregnant wife was not fun (mainly for her). Totally disappointed with United. That never happened to me in life before. And I fly at least 2 X month...

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Considering I got in 5 hours late to my destination... I hated the whole experience

nice attendant

there was no entertainment and the seats were too tight.

Major delays at Chicago O Hare, little to no communication. Passengers were not told what was going on, or the reasoning for our plane being so late. 3 hour delay boarding, and also sat on runway for another 1.5 hours before takeoff. Once landed in Dayton, could not pull up to a gate for another 45 minutes. So much wasted time. I purposely picked an early flight so I could have more time with my family. Had to cancel my family dinner plans that night due to an extra 5 hours wasted.

70min connection and luggage took 40 min so had to rebook. Destination 100min late so not awful after 32hr flight but difficult at the end of all that.

Great flight today from Chicago to Dayton good to be home. Very fast and efficient.

To Stewart will not let me move forward even when it was open seats

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

Liked choice of Biscuit, almonds or pretzel

I used mobile checking and did not get seat assignment till Boarding started

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase