Daily cleaning, installation of cabin HEPA filters
|March||Best time to beat the crowds with an average 7% drop in price.|
|June||Most popular time to fly with an average 31% increase in price.|
Average price round-trip
|$1,005||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Great service"
Cons: "Seat comfort"
Pros: "Cabin crew courtesy."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Pros: "The service was great"
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Cons: "Entertainment. Not all films have subtitle"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "Alinda, the stewardess."
Cons: "Too long journey."
Pros: "Food and entertainment"
Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
Pros: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Pros: "I like Qatar service very much and that is why I fly with them most of the time."
Cons: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Pros: "Great flight"
Cons: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Pros: "Service of the inflight crew and food quality."
Cons: "Too short layover time in Doha. Had to run from one gate to another to make connection"
Pros: "I like doha airport ,some of the staff,"
Cons: "Food,entertainment,sometimes staff"
Pros: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
Pros: "The quality of service, food, plane and attention was superb."
Pros: "airline service"
Cons: "Good was not good"
Cons: "I gave the food 4 stars only because of better meals that I have had with a different but similar class airline. It is good food but it is not excellent."
Pros: "The crew was polite"
Cons: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"
Pros: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Cons: "Food menu wasnt good."
Pros: "The crew. Hana was the best. She is one of the crew members. The Korean female."
Cons: "the person next to me was load and annoin. Seat was crammed and was not comfortable AT All."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Pros: "Crew were helpful. One even helped me with my carry on bag. A male crew helped me carrying my bag thru the stairs very kind person. I will fly with qatar airways again. Very good experience"
Cons: "Plan was really cold then really hot, they just could not control the temp. They also just left my bag in Zanzinar!! They never but it on the plane, which of course you don't find out until you get to your final destination without a bag. I was disappointed in Qatar Airlines for this."
Pros: "One of the best cabin crew. Curtious, friendly, helpful and we're always available in the cabin."
Pros: "On time, comfortable, decent food"
Pros: "Food is ok, boarding is ok. Back seat Screen is good in size, that is if it works."
Cons: "Being in a long flight, having a personal entertainment would be a must. I do have one, except it is broken. Crew was pretty unapologetic and essentially said, 'deal with it'. Cabin was hot for most duration of the flight."
Cons: "You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money"
Pros: "Economy seating was more comfortable that most planes I've flown."
Cons: "Movie monitor was not working on 4hr flight for wife's seat."
Pros: "The seats were a bit roomier and more comfortable than any other plane I have been on. There was a good variety in entertainment selection on the individual screens. The stewardesses were lovely and attentive. Food was delicious and balanced and was served with real silverware."
Cons: "I bought a ticket from Paris to Tokyo. The one they sold me was with connection in Doha. The time between connections is minimum!! Furthermore, both flights, when we went and when we returned, had more than 30 minutes delay. So in the first one, I almost missed the connection, having to run all across Doha airport, arriving totally sweat to the plane. Furthermore, I have to take care of my back as I have two cervical herniated disks, so I have forbidden to run, but I had no choice so now I'm suffering a lot of pain and started to take my meds again. really an awful experience!"
Pros: "I travel a lot and Qatar has great customer service. The planes were immaculate. Food high quality compared to most airlines."
Pros: "Minus the food incident below most of the staff were very professional and courteous."
Cons: "I ordered a bland meal not knowing it would be fish, which I'm allergic to, and when asked if I could have something else, the steward did not even attempt to find me or offer me another meal, so I went without one. I had an almost 12 hour flight with no food, that was disappointing to say the least."
Pros: "Decency of ground and check in crew"
Pros: "Staff for the most part. Food and entertainment"
Cons: "Baggage loading was terrible. Way too much was allowed in the cabin. With numerous small duty free items placed overhead. I had to have my back pack blocking my legs for 5 1/2 hours."
Pros: "I liked very much Qatar airways. Hope to fly again."
Pros: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"
Pros: "Crew amazing, seats were comfortable."
Pros: "The # of movies."
Cons: "I sat next to 2 children. It smelled like baby poo off and on for the whole flight. There are no individual AC so the entire plane was on one temp which was stuffy and smelly at times. If some one passed gas, you could for sure smell it. I told the flight attendant and they agreed before I could describe so it wasn’t just me."
Cons: "Very hot"
Cons: "See comments above"
Cons: "No entertainment"
Pros: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Cons: "Limited meal options for someone with food allergies."
Pros: "Television options are great."
Cons: "Food was unrecognizable. No leg room"
Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Cons: "On time"
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Cons: "Same problem as the first segment (see above)"
Pros: "Dessert, food, entertainment."
Cons: "Seats were not too comfortable."
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Cons: "Reaction of crew to passengers call needed improvement."
Cons: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Pros: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Cons: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Pros: "Being able to stretch out and get some real rest makes a huge difference for me when trying to cope with time zone change west coast to Europe. Overall great experience"
Pros: "Smooth flight, great food"
Cons: "Other passengers."
Pros: "A much nicer 777 on this leg."
Cons: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Pros: "The service in the flight was good."
Cons: "There was a delay of one hour at the transit ."
Pros: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "The crew and Rome team were great. Very accomadating"
Cons: "From Europe there are many parole headed to Asia who will overpack. I waited an extra 25 minutes in line behind a man who was over weight on luggage and refused to pay. The attendant did well but the security had to be called because of the situation. I would like to say this is unusual but I believe it is actually prett common."
Pros: "The crew was nice"
Cons: "Noisy..people up in the isle, drinking...just being laud."
Pros: "Availability on movies to watch"
Cons: "I've been flying to Greece for many years and this was the worst flight I've ever had! The flight was over packed. My fiancé and I did not get the seats I originally selected. Seats were so small and extremely uncomfortable. We had to wait for about 30' before we took off WITHOUT air conditioning!! That was miserable!!!! Last, I found HAIR in my food!!! Although, the flight we took from Atlanta to Instanbul was one of the best flights I've ever have taken. Mixed emotions.."
Pros: "such an accommodating airline. Great customer service"
Pros: "Great great great"
Cons: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
Pros: "Everything was great!"
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Cons: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Pros: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"
Pros: "Everything operated fairly smoothly on the flight. Service was very good."
Cons: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
Pros: "Arrived on time even though it was late departing."
Cons: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Pros: "Crew were excellent making everyone comfortable in a long flight."
Cons: "Nothing arrived on time even though it departed late"
Cons: "We had two separate tickets: Istanbul-Odessa-Istanbul and Brunei-Singapore-Istanbul-Singapore-Brunei. Turkish Airlines refused to check our luggage to final destination, so we had to go out in Istanbul, take our luggage and do check in for SIA flight to Singapore. We were lucky that flight from Odessa arrived in time and we had one hour to do so."
Pros: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Pros: "Nothing to rave about"
Cons: "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."
Cons: "Checked bag got ruined, servie was terrible"
Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Pros: "The people and service and food were all excellent. My only problem was missing the connecting flight. See comments on the right."
Cons: "The flight was late in leaving, so I missed my connecting flight and had to stay overnight in Instanbul. It would have been nice if they were more organized and could have postponed the flight, or made arrangements for those who were on a connecting flight to be driven over there quickly."
Cons: "everytime the food from India to Istanbul is not very good, on all other flights like Miami to IST or IST to Zurich the food is excellent We flew Turkish already some time ago, also to India and we made the same experience."
Pros: "The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far."
Cons: "I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking."
Pros: "Plane itself was nice with very comfortable seats. Good selection of movies and shows to watch in flight."
Cons: "For a flight from IST-NPL they only had beef options for food. Nepal is a Hindu country and majority of people on the flight were Hindu. It's very inconsiderate for them to bit have planned for more non beef food options. I turned on the service button 3 times within an hour. No one came. Separately I also asked 3 flight attendants for some water. None of them got me water! There were at least four parties with kids younger than 3 and a few older people. It would have been nice if boarding call was made to allow these people to board first so they could settle down camly, without stressing the kids and everyone else behind them!!"
Pros: "When it ended"
Cons: "After leaving late for our four flight, we circled the Doha airport for an hour and then diverted to Bahrain. The crew was unhelpful, hiding in back, commanding everyone to sit down, despite us waiting on the Tarmac for two hours. Water and snacks were hard to come by and everyone was unhappy. Tensions were high and the crew was not around to assuage the masses. Very unhelpful. The 4 hour flight became a 9 and a half hour flight. It, for lack of a better term, sucked"
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Just had issues with bathrooms not being clean. Ran out of soap in 2 bathrooms"
Pros: "crew was ok. seats were very tight. climate was hot inside the plane for the whole trip. no entertainment the screens were not working. poor food. and finally we had to go in a bus not a direct gate.. very bad experiance"
Pros: "Every thing is good"
Cons: "It’s good"
Cons: "The pilot scared us off, we had a very rough landing! I will never usa royal jordanian again"
Cons: "Dealing with people is not fun but they chose to do this not a volunteer work. Customer service at RJ is horrible. The crew was horrible from chicago to Baghdad. They need some people skills."
Pros: "The ticket is for anther destination and I purchase another ticket hi rate pleas sent me my money back"
Pros: "Everything was great."
Cons: "Amount of food and crew behavior"
Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
Pros: "Only direct flight available to amman"
Cons: "Cleaning it stinks bad"
Pros: "This is the first trip on the Egyptian airline and the last trip and the reason delay."
Cons: "Very well"
Pros: "Crew was super friendly and seat was comfortabke"
Cons: "Very courteous"
Cons: "Same as above"
Cons: "Entertainment (i couldn't watch anything because my screen wasn't working"
Cons: "my seat was broken"
Pros: "The flight was one time for departure and arrival"
Cons: "All good"
Cons: "They did not offer snacks nor drinks in between the first meal and the last meal ,which was a duration of 8 hours in between."
Pros: "Had a great seat"
Cons: "They didn’t offer basic beverages"
Pros: "Evry thing Time keeping Food Survice"
Cons: "No internet"
Pros: "Very enjoyable trip and crew was very polite."
Pros: "The seats in the plain were comfortable and although it was a short flight, there was a multimedia syste, a pillow and a blanket"
Cons: "Couldn't sleep. Fall a sleep and was wakes up by the crew to get a meal. Couldn't fall a sleep after that. Why was it done ?!"
Cons: "Food, seat and entertainment are awful"
Pros: "Delay one hour without announcement"
Cons: "Short flight, comfortable seat"
Pros: "It was a short and efficient flight."
Pros: "Nice and spacious plane"
Cons: "Delayed boarding No wifi or no cell phone service once boarded, passengers should be told in advance they will not have service when boarded"
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "The crew from boarding to touchdown in Abu Dhabi were very lazy. Unnecessary time wasted. Baggage claim was an absolute disaster as we had to wait over an hour to get our bags."
Pros: "l did not get any of 12 bags that I put in the airplane."
Pros: "The entertainment selections were great."
Cons: "The seats were a bit uncomfortable and the food was horrible (pretty typical of most airlines though)."
Pros: "Very friendly flight attendants"
Pros: "Ability to switch to exit row seat as plane was not full. Tea was nice."
Cons: "Audio/Video system very outdated. Sound had background so was unable to watch movie. Temp in plane was too warm. Plane interior was beat up."
Cons: "Overall, food, appearance, cleanness of the flight and the toilet, no entertainment, comfort, size of the cabin and the seats, communication from the cabin crew and delay without apologizing or telling us the passengers what was the issue, it was one of the poorest flight I have ever used."
Pros: "Very New Airplane, very pleasant flight attendants , the food is great and we departure on time. Therefore, I have a amazing flight. Thank you Royal Jordanian"
Cons: "Everything was owesome"
Cons: "They lost my bag. Apparently it was never loaded on the plane in New York."
Pros: "The head of crew Mr. Khatieb was very helpful when he learned that my mom has knee and back problem /surgery so he let my Mom sleep in the crew cabin last 2 hours of our flight on April 7th .2017"
Cons: "The check in crew in O'Hare airport (ladies) are bunch of liers .. RJ -Amman gave us 2 weeks ahead of flight oyr set seat K19 and H19 when we arrived 2.5 hr ahead of boarding they told me you have 2 saparet seats.. I told her that my Mom is sick and that I have already sets seat she told me I dont know this is what you have now then i asked for supervisor /another lier who told me that they have no seats and after waiting she gave us 2 seats by each other .. I told her my Mom had problem in her back n knee and I need 1st raw for her she said the dont have while when we boarded there was 1 empty seat in front of us whole flight ....they come from culture of friend and family comes first.. so they give and keep seats for their friend and family ...such a shame.. My Mom suffered from burning and nummbing the whole flight and arrived Amman sick .Will never choose RJ again ."
Pros: "The meals came at good times."
Cons: "The seats became uncomfortable after some hours, had to sit on my pillow."
Cons: "Flight delayed"
Cons: "The plane was severely outdated. Trays falling down all the time. Half the tv screens didn't work. The planes need a serious overhaul."
Pros: "Schedule was on time On departure crew were courteous"
Cons: "Lack of cleanliness, the crew did not walk the isles to take the rubbish from the passengers They did not pass by to sell duty free goods It would be nice if they upgrade free of charge frequent flyer members to business class when there are empty seats"
Pros: "Very professional crew"
Cons: "Boarding and departure always very early. No audio-video"
Pros: "We got delayed 40 hours and it's not our fault!"
Cons: "Worst customer service ever. Qatar airways doesn't care about the travelers"
Cons: "They charged me extra 125$ at the jordanian Airport to allow me to stay at the airport hotel."
Cons: "Please don't delay on boarding"
Pros: "Seats were comfortable, staff was extremly friendly"
Cons: "Boarding the plane was very disorganized on return"
Cons: "Smooth flight excellent food on time service. Professional staff."
Pros: "My seat happened to be in the back, near the crew break room, they were so loud, chatting, laughing and being so obnoxious .. Our flight was at 0600 leaving Amman to Basra so you can imagine how sleepy most passengers were, myself and another passenger asked the crew to keep it down with no luck"
Cons: "The food is so bad, sandwiches look like it's been made a week old, no selection"
Cons: "Very cramped business set with no place for storage. Comfort is good though"
Cons: "I paid extra for the seat but it was very cramped."
Pros: "Friendly staff"
Cons: "Food, chicken option was horrible"
Cons: "Free snack and tea and coffee"
Pros: "The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys."
Cons: "I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out."
Pros: "The seats were nice and roomy and there was a great entertainment system. The flight was on a American Airlines 777."
Cons: "Very Little"
Cons: "The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight."
Cons: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Pros: "Again, I liked that we reached our destination safely."
Cons: "Because of the almost 3 hour delay, almost all of the passengers on the flight missed their connecting flight. Including myself. I was moved to a flight four hours later Finally, the last leg of my flight was again delayed 55 minutes and I ended up on a very, very crowded flight and getting to my destination at almost 5pm instead of 9am.... missing a whole day of activities. What did I get as compensation from British Airways? A 5 pound coupon for 'light refreshment' for an 8 hour inconvenience. Brilliant :|"
Pros: "Nice folks"
Cons: "Problem with recording my frequent flyer number (as usual but that is probably BA's fault)"
Pros: "Orderly boarding and disembarkation."
Cons: "This airline is one of the worst in Europe, for the simple reason of putting short-term profits ahead of decent treatment of the customer. My flight across the Atlantic was 4 hours late, and BA refused to put me on the next available to Prague, even though the lateness forced me to miss the BA flight I have been booked on. Their reason referred to a technicality in the booking procedure, but actually BA has put in place "policies" aimed at their financial advantage, over and above reasonable treatment of the customer. BA's refusal to rebook me cost me a lot of inconvenience (3 hours on the phone, for one thing) plus about $150 (I am taking another route to Prague); BA was then able to sell both my original seat and an extra seat on the next flight from Heathrow to Prague. I will never fly BA again in my life if I can help it."
Pros: "Crew was friendly and efficient"
Cons: "No free food or drinks"
Cons: "I did not like a lot of things, overall impression was very disappointing compared to a few years ago. I will NOT recommend BA to anyone."
Pros: "Flight crew"
Cons: "Infant ticketing was royally messed up on the was out and back. Ticket booking over phone took two hours. Ticketing at seat took nearly 45 minutes. Absurd waste of time."
Pros: "I enjoyed all of the amenities provided on this flight, the service and food was great and I got to enjoy 3 new movies I'd been meaning to see."
Cons: "No complaints here! It was a great way to start off our vacation."
Cons: "there's no screen. hence there's no chance of entertainment. a cup of water or just a juice box should be free/standard."
Pros: "Crew did a great job!!"
Cons: "Due to the age of the plane there was no outlet to plug in your phone."
Pros: "Slept. Food was good."
Cons: "worst food on a plane in 30 years cancellation of flights frustrating"
Pros: "The food, the staff and the free movie on the airplane."
Cons: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"
Pros: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Cons: "Waiting 6 hrs"
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"
Pros: "The flight was on time"
Cons: "The airline is very mechanical Customer service in non personal and robotic"
Cons: "Food look and taste like cat food"
Pros: "My seat was comfortable, with good head and neck support."
Cons: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Pros: "Nice new plane, great staff, decent comfort"
Cons: "Boarding was slow - also such a fuss made about the difference of services in each class -"
Pros: "The seats in "business class" are adequate but other airlines are nicer and newer. The food was good though."
Cons: "The way the seats were set up was really weird. I actually was flying backwards."
Pros: "After flying internationally in business class for work a number of times, this was my first international flight in economy. Exceeded my expectations."
Cons: "Second leg of flight ran late but no big impact."
Pros: "No lines."
Cons: "Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you."
Cons: "Waited in line for 1+ hrs just to get a seat on the flight, made the situation unnecessarily stressful; aircraft very old - entertainment system screens difficult to watch, crew friendly, food not great (but on par w competitors)"
Pros: "Flight was on time"
Cons: "Was a very unpleasant experience at the BA executive club lounge."
Pros: "Crew were busy to make us more comfortable during the long trip, always smile. Food is better than I thought."
Cons: "Late departure."
Cons: "No hay entretenimiento"
Pros: "Actual room in coach"
Cons: "Corination chicken"
Pros: "announcements made by the pilot about weather and the flying conditions and travel time were very good."
Cons: "the plane was delayed and the check-in person gave me a different time for when the plane would leave vs what was on the boards. i was lucky that i did not listen to her or i would have missed my flight."
Cons: "Old plane"
Pros: "It was open skies British air."
Pros: "Was on time. Staff was nice and polite"
Cons: "International plane was old, seat material wasn't too nice. No wifi"
Cons: "The fact that it was delayed 2.5 hours which meant we would have missed our connection to the USA. We then saught an alternate flight which turned out to be Air Canada."
Pros: "Check in staff was friendly, and flight attendants nice. Also liked not having to pay for the 2 servings of wine I had."
Cons: "Food was very average and was served really late, after midnight local time. Special order meals were delivered to people and then there was a long gap before everyone's else's was served. btrzkfast very ordinary, but tea was decent"
Pros: "I appreciated the free upgrade to an empty emergency row."
Cons: "A complimentary drink was not offered. I had to pay for my entire meal including the drink, because no snack or drink was provided."
Pros: "Great in flight entertainment and dinner!"
Cons: "No Wifi; not great for business travel"
Cons: "I was sitting in business class and the crew ignored the passengers for most of the flight. They sounded like they were having a party in the galley."
Pros: "Not absolutely full so space overhead was available, allowing some foot room."
Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."
Pros: "The crew/flight attendants were great and provided outstanding service (Gordon). The food was great too."
Cons: "It was very hot on the plane most of the flight which was rather uncomfortable."
Cons: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."
Pros: "Helpful staff at BA Heathrow and crew onboard BA287. Great luggage delivery speed at SFO relative to other cities recently visited."
Cons: "Lost my wife's reservation for return trip. Thus, lost the extra luggage reservation and payment as well. Seems Aer Lingus failed to input her ticket properly into BA system. That's what BA claimed, anyway. It had been a mystery as to why we could not check in on line so we knew something was wrong. Could not easily pick up phone to correct while in UK. FINALLY, BECAUSE OF LATE CHECKIN, SEATS WERE MIDDLE MIDDLE in a giant airbus jet and quite a bit less desirable than we usually get by checking in early and arriving early. Overall a disappointment, tho we arrived safely and nearly on time."
Pros: "The whole process from check-in to getting luggage was smooth."
Cons: "Food wasn't great. It wasn't terrible either but I've had better."
Pros: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Cons: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Cons: "All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people..."
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "Timely. Best entertainment."
Cons: "Very disappointed with the seat. Then placed us next to women with children. No rest for us at all. Also no blankets provided. Others had."
Cons: "Plane way too cramped. Made me check my bag but it clearly would have fit and there was lots of room overhead. Still waiting for my bag more than half hour after my flight. Very unhappy. Totally unacceptable."
Cons: "Stuck in the last row with no recline. Seat should be discounted."
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Pros: "Well, it did leave on time."
Cons: "I knew the seat pitch in economy was tight, but nothing prepared me for how truly abysmal it is. I’m 6’1”. My knees were jammed into the seat pocket. The fun continued when the passenger in front of me reclined their seat. I had to angle both my knees to the side. Without a doubt the most uncomfortable flight I’ve ever done. On a side note, AC switched equipment on this flight several times. Each time the ‘system’ would split up our seats. I had to call in five separate times to pick new seats. Also, at the gate they were asking passengers to voluntarily check in carry-on as there may not be enough room on the aircraft. First time I’ve ever heard that."
Cons: "Small seating"
Cons: "delayes again....."
Pros: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
Cons: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
Pros: "Customer service was great"
Pros: "The food was phenomenal for airplane food, the best I've had in 100s of flights! The flight was half empty, so taking over 3 seats to lie down was nice :) Very efficient boarding process at the Montreal airport, with updated wait times and fast moving line."
Pros: "We neglected to pre-order a vegan meal bu the flight attendants went out of their way to provide us food we could eat. They never showed signs of frustration or impatience. We were so appreciative!"
Cons: "See above."
Pros: "Crew was great"
Cons: "Seats were to close together"
Pros: "Pretty routine"
Cons: "Long delay, but weather dictated this."
Pros: "Crew was friendly"
Cons: "Had the flight delayed by 3+ hours."
Pros: "Honestly, can't expect to be ridiculously comfortable being a 6'2 female on an airplane. The staff was friendly, running about doing their jobs. The plane was clean, temperature was a bit chilly but hey, it's all good. Overall, it got me from point a to point b. And that's really all you can ask for. Thanks everyone!"
Cons: "Air was chilly. Leg room obviously because I'm so tall. Other than those two things, it was as enjoyable as it could have possibly been."
Cons: "Delayed as usual for AC"
Pros: "I was really tired and the plane was full but I could nap. Baggage came quickly."
Cons: "No free meal because not technically an international flight I guess."
Pros: "I liked nothing except disembarking the aircraft after a horrible experience."
Cons: "On my departure flight from Vancouver to Isaka it was cancelled. They created a new flight for us the next morning but nobody from AC staff knew about it until very late. AC information desk said that AC counter in airport opened normally at 7:45 am but our departure flight was scheduled for 8:30 and we were at airport at 5a. It was utter confusion by AC"
Pros: "Apart from food there was nothing great about the flight"
Cons: "The staff is the worst, the air hostesses are rude and treat you bad. The service is very poor."
Pros: "The plane flew in air and got us where we wanted to go but not on time"
Cons: "Everything else Breakfast a slice of banana bread !!! Nonchalant staff Getting water was trouble"
Pros: "The flight crew seemed very helpful and friendly. The pasta meal was good."
Cons: "Too many people are allowed to bring too much carry-on baggage on board. I saw a family of 3 with 7 large bags using all of the overhead storage space on 2 sides of the aisle. Women were bringing on 2 carry on bags plus their huge, oversized purses. The limits should be strict and enforced- one bag, one personal item. Their selfishness causes problems for other passengers and the flight crew."
Pros: "The crew was really nice and on top of things. Prompt service and very pleasant."
Cons: "The wifi movies and tv were not captioned in English for the deaf and hard of hearing. Accessibility was not provided."
Pros: "The in flight entertainment was great!"
Pros: "I really enjoyed the plane. It had comfortable seats and was very roomy. There was complimentary dinner and breakfast service, both of which were delicious."
Cons: "About 80% of my flight consisted of noisy Spanish high-school erst returning from some trip in Canada. They were loud and obnoxious and ruin the peace on the plane. This was an overnight flight and they ruined any chances of falling asleep. The problem came from the fact that the flight attendants could keep them under control. They, in turn, got annoyed and gave generally subpar and unpleasant service."
Pros: "I thought that things ran very smooth and efficientlt"
Pros: "On time boarding and on time landing"
Cons: "Shaking moves just before landing, very scary"
Pros: "On time, quick boarding, has an app, online checkin worked"
Cons: "Never made it because of long delay of connection flight. Toronto airport is extremely poorly organized. Huge lines everywhere. Air Canada staff had no idea how to help. Rebooking very slow because 4 out of 5 staff was out for dinner. Air Canada overall: Awful service. Disorganized. Staff lack information."
Cons: "Because of a three and a half hour delay on the first leg of the journey, I missed the overseas flight. They out me up in a hotel, but I had to wait 24 hrs for the next flight. There was no attempt to get me on another flight and so far no willingness to compensate me for the other travel I had to rebook."
Cons: "Had delays going to Toronto and returning to Columbus."
Pros: "Had to change initial flight due to passport problem. Customer support was excellent. The man who rebooked our flights (air canada representative) did an excellent job."
Cons: "One flight cancelled and the rebooked flight was delayed 2 hours, causing us to miss connections. We ended up arriving in Montreal 9 hours after originally scheduled going from Columbus, Ohio to Montreal."
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "Very friendly crew. Smooth flight."
Cons: "No entertainment. Great person sat next to me."
Pros: "Flight from Vancouver to Frankfort was perfect. All crew members and gate members were pleasant to deal with."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "The extremely unempathetic Toronto Air Canada customer service agent was a particularly fond memory from my trip."
Cons: "After weather forced us to miss our flight to Delhi from Toronto (understandable), Air Canada booked us on an AC flight to London and then an Air India flight to Delhi from London. In Toronto they told us that we couldnt get our bags because they were in storage, but that they would be on the plane to London and then to Delhi. Upon arriving in London, Air India told us that Air Canada never booked us on their flight to Delhi - that neither of our names were on their manifest. Air India was helpful in getting Air Canada's mistake fixed. Upon arriving in India, my partners bag was nowhere to be found. It would be logical to assume that his bag was in London and never made the imaginary flight Air Canada booked us on. However, even though our bags sat in Air Canada storage for 24 hours, his bag was never even loaded onto our flight to London. He didn't receive his bag until 6 days into our trip, causing all of us to miss out on multiple experiences, including the ability to leave Delhi because of our need to get his bag and multiple missed and promised deadlines from the airline."
Cons: "Did not pay attention when serving meal to the people passing by not asking until call them back"
Pros: "The airplane landed perfectly"
Cons: "The seating are small"
Pros: "Very organized ,clean planes"
Pros: "Friendly staff, not as crowded as most airlines"
Cons: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
Pros: "No hassle about size and dimensions of carry on luggage - yeah! On time departures and even early arrivals! Very polite and great customer service! Enjoyed the bi lingual (english/french) aspect of announcements! good movie/entertainment choices!"
Pros: "Decent leg room"
Cons: "Everyone confused about the aisle seats. Took much longer to find proper row."
Pros: "Everything went well. You made it easy"
Airlines flying from Ohio to Doha have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights