Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Food was absolutely pathetic. I wasted so much food which I thought was inedible. I also loathe the inflight entertainment system which has very little content
My entire row did not have power for the full duration of a 14.5 hour flight. Could not charge any devices such as laptop or phones for the entirety of the long flight. The flight attendants tried to remedy the issue by resetting the power, but were not successful. The only other solution provided was to move me to another seat on the plane which was in the middle row. I had paid for a “preferred” seat that was a window seat. This was a downgrade being offered due to the power issue.
I was travelling 3.5 years after. Agree Economy is no business class but the food was mediocre. Ordered a Hindu meal, the salads were bitter . The food was really below quality and had no tast from what I had in the past. Indian Railways probably have a better quality food when compared. However the kids meal was really nice and really appreciate how they were taken care of. The restrooms were dirty .
My flight was with American Airlines 120. The flight was delayed 3 hours and I missed my connection. When I arrived in Doha, the AA staff told me to call an 800 number to rebook a different flight, which was unacceptable. Eventually a Qatar Air staff member helped rebook me on a flight to Manila, that was 12 hours later. They offered me a hotel and meal voucher which I declined, because I didn’t want to leave the airport. Long story short, I spent 12 hours in the Doha airport waiting for my next flight.
Reason for travelling Tampa to Orlando is to fly Qatar Airline. we end up with American Airline. This was the miserable experience I ever had in my entire travel history. Flight attendants were rude. They hit my knee with the food cart and I was holding ice pack for 2 hours. I still have the pain after a week. WE boarded the flight twice because of the temperature inside the plan.
This trip was the most comfortable one I have ever experienced, the team was excellent and very helpful. I am so glad I picked Qatar Airways.
Well organized boarding, efficient and on time. Nice crew on the plane. Thank you!
Typically good service onboard but baggage delay in airport was significant
My, Syed Zawar Hussein Shirazi frequently flyer membership number was not included on my boarding pass from O’Hare to Istanbul despite my reminder to the attendant at check in. Further she forgot to give me my boarding pass form Istanbul to Lahore and she needs to improve her customer service, please 🙏
Everything about that day was great I was happy with how things went as a first time traveling with the airline thank you for all that you’ve doing by taking us there to our various destinations thanks.
They oversold the tickets by one which was my ticket so I didn’t have a ticket till last second
Not good. I was supposed to be in Mint but got in economy class
Service was slow and checked bag was off last evening when flying business
Turkish Airline canceled our tickets in the very last minute, with our luggage and everything else, all prepared and good to go. It’s clear that they sold the tickets for better money to someone else. Bad, Bad, Bad business!!!
Awful seating. Bad food. Staff only have one bottle of water and no cans.
it was like a banya -so hot... They did provide a great experience with special food. one toilet broke midflight In general it was a peaceful and relaxing flight - for business class it was good.
Chicago to Istanbul was a much better experience than I expected since I’m more accustomed to Qatar Airways business class. The business lounge in the Istanbul airport was amazing - loved the lockers and phone charging stations, and the bathroom was a spa experience in itself. The onward leg from Istanbul to Karachi was utterly disappointing. Terrible plane, and I felt like I was in economy - the seats don’t come near to lying flat and the food was mediocre. What a sad downgrade - it isn’t as though the ticket on that leg was cheaper. So, on that front, there’s no contest with Qatar airways.
Crew was apathetic, in seat hardware was old and barely functional, WiFi (which I paid for) didn’t work for half the flight (I was refunded). They gave 2 meals on a 13 hr flight, whereas Etihad gave 3.
Awful, they made us rebook a ticket (out of our own pocket) because of a missed connection.
We were waiting at the counter for over an hour. Then they moved all employees to the inside. At that time it was about one hour and 15 minutes to the flight. They left us without help. Flight departed 20 minutes earlier than published. I guess they sold our 3 seats to other customers and bumped us. We did not fly. No customer service no help no answer.....
They did not have my AA status (Platinum Pro) in my reservation. They don't accept KTN at Dulles so I could not go through TSA Pre - terrible....
I’m still stuck with no hope in sight. They haven’t even provide a hotel for keeping us for two nights.
Excellent service all around thank you Royal Jordanian crew for the attention you have given us
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
Very good and good customer service and seats very comfortable
Short handed at the check in counter. There was only one person and so many people waiting
Plane is old and dirty. My recliner wasn’t working and I was in business class. And my entertainment kept freezing up Plane needs serviced and better maintained. And you may need to teach the crew a little customer service.
