Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Honolulu
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Scores according to KAYAK customer reviews
Cons: "The online movie service didn’t not play and"
Pros: "Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered."
Cons: "Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better."
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "Missed 2nd leg of flight due to 1st leg not taking off at correct time due to improper scheduling on Alaska’s part at SeaTac airport. Forced to take next flight the following day without any accommodation for my wife and 3 year old son. Was told by Alaska service agent to just sleep at the USO."
Pros: "Very good attention in general"
Cons: "Improve the seats"
Pros: "My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep"
Cons: "I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!"
Pros: "All the ladies (and the pilot) who helped us were so lovely and helpful! Thanks for such a wonderful experience ❤"
Pros: "Staff was professional but not warm. Boarding was easy and the timing was great."
Cons: "Cramped. Absolutely no leg room and I’m 5 foot 2 inches. The bathroom filled up so no one could use the facilities for the last hour of flight."
Cons: "Crew was rude"
Cons: "What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings."
Cons: "It was about half the price of other major airlines. So naturally I expected the worst. Turns out it was better than many airlines I flown in the past."
Pros: "On time."
Pros: "Early arrival and smooth landing."
Cons: "No more complimentary glass of wine or beer. Early arrival and unfortunately couldn’t get to a gate. Baggage claim carousel was broken and had to be moved to another. Meanwhile my friend was being hassled by security for waiting for me."
Pros: "Everything, overall an amazing experience."
Pros: "I'll let you know after we get on the one they pushed us to. Completely unacceptable service."
Cons: "We don't think that we will be flying an airline with such poor management teams in place again."
Pros: "Everything,food,drinks,and service"
Pros: "Outlets available at each seat and free WiFi"
Cons: "unprofessional workers who gossip about other workers and customers, dirty plane, no free food, and no aloha spirit."
Pros: "Great service"
Pros: "The flight was ontime and the crew was great. Nice app onboard for watching movies...free!"
Cons: "No fault of the airline, but I am a little over weight and the flight was tight."
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Pros: "The staff were very patient with very large group traveling. The staff were very cautious of them not burning themselves with the coffee. If when having large groups of non-speaking passengers, place their group leaders separate so that they can help translate for the crew and then not have to take so long to help them out."
Cons: "Allergies to dogs and there was a dog on the plane. Couldn’t stop sneezing and had an aweful time trying to pressurize my ears from allergies. Very difficult when air circulation can’t be controlled at seat. It was freezing and no way to close vent or stop air from hitting directly onto me."
Pros: "On time. Convenient schedule"
Cons: "Very tight seating. No complimentary entertainment"
Pros: "The breakfast bowl was warm and filling"
Cons: "Cart service seemed rushed, the female FAs not as friendly or sincere as their counterparts"
Pros: "Boarding was quick."
Cons: "Wireless entertainment did not work. Food choices were not appetizing. Offered free Maitai, but was never served."
Pros: "Quick flight"
Cons: "It smelled bad because they kept changing a baby behind me."
Pros: "Great service"
Pros: "Crew were fairly good however it was probably due to sitting by the captains significant other. First time flying alaska, probably will again due to them having more free stuff then United."
Cons: "Drinks didn't come by very often, felt like the crew were sucking up to the SO of the captain and ignoring me and my fiance."
Pros: "Service, nice plan and easy ride to Honolulu."
Cons: "I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable."
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Staff was great"
Cons: "No wifi made it harder keep 4 yr old happy"
Pros: "Better than United and no stopover in SFO."
Pros: "Coconut chicken was actually pretty good"
Pros: "We were able to sit at the exit. It was perfect!"
Pros: "Loved it! Great food choices and we downloaded the app so we watched a few free movies!"
Cons: "I would like to have as much room in coach as first class, but that won't happen. :)"
Cons: "A long line for the aft toilets, and crew told us we couldn't use the empty toilet at the front because first class passengers pay more. This was TWO attendants making people wait when at least one other toilet was open up front on a five hour flight. Is this even legal? Very disappointed in lack of consideration for health and comfort. Thanks for listening."
Pros: "boarding and disembark were good for premier as was seating comfort"
Cons: "There is no substitute for a wide body aircraft"
Pros: "I loved that on the way home to Hawaii there was an option to get an app to access free movies and TV shows. It was awesome!"
Cons: "I tried going from the Entertainment link to the free chat link but it didn't work. Maybe I was at the wrong altitude or something but it would have been nice if I could switch between the two option of chatting and watching the movies and TV."
Pros: "Fast and easy"
Cons: "Seats are uncomfortable"
Cons: "no place to add redress # at kiosk. no option for exit row upgrade. sat window seat both way. Smashed against window."
Pros: "Relaxed atmosphere, updated seats, everything was smooth and on time, attendents were polite and helpful"
Cons: "Need to start earlier with pre boarding. This caused a back up bcz an elderly couple had not pre boarded earlier. They were very frail and needed a lot of help. Perhaps they cannot hear the announcement. Keep them close to the gate. Food is pricy, poor variety, and skimpy"
Pros: "On time, quick boarding, no turbulence, easy check in.. Very Smooth process overall"
Cons: "It was freezing cold !"
Pros: "Friendly and courteous attendants"
Pros: "Everyone was very nice and helpful. Taking care of everyone, and helping pacify some kids !"
Cons: "The only negative thing wasn't anything related to the flight or crew, just whom I happened to be seated next too!!"
Pros: "Courteous crew, short flight, free drink, space still available in overhead compartment for my item, although boarded last"
Cons: "Other passenger seated in my seat had to move when I boarded, leak of water between inner& outer window panes Loose fixed wing bottom airflow closest to fuselage wiggled on takeoff& landing"
Pros: "Very pleasant trip. Everything went very smooth. Will fly again with you."
Pros: "No entertainment , horrible food."
Cons: "No comfort"
Pros: "Charging station in the seat"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "On time"
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Pros: "All was great!"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "Having food & being on time would’ve been nice?"
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "On time."
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Nice and attentive staff, smooth on and off."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "Even with "Comfort +" the seats are horrible."
Cons: "The flight was over 20 minutes early"
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Cons: "Seating is too crowded"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Pros: "Flight was fine"
Cons: "3 hour delay sucked."
Cons: "Eliminate charges on overhead bags. This is nickel and dimming the costumer and makes the cost of the overall flight misleading."
Cons: "Less time on the tarmac. Spent at least 40 min, 20 each side just sitting."
Pros: "Price was right and the flight was comfortable."
Cons: "No inflight entertainment and a real lack of food for a 5 hour flight."
Pros: "Cabin crew very good, friendly and efficient. Good value for money."
Cons: "Basic level comfort: small cramped seat. $30 charge for carry-ons is excessive."
Pros: "The crew were awesome! Was comfortable"
Cons: "The USB ports were not charging"
Cons: "Hand carry shouldn't be charged as other flights."
Pros: "The crew was ill mannered and rude"
Cons: "Just do use Sun Country"
Pros: "No the crew was fine but not amazing. It was a very noisy flight not the people on it but the plane itself. Bumpy ride but it was very cloudy so I am sure that is why. I have had better flights."
Cons: "You did the best that you could"
Cons: "Flight took off an hour late, no video monitors on seats for 6 hour flight, all 3 of our bags did not arrive. Sun country unresponsive to trying to locate our bags. I will never fly with them again."
Pros: "Liked the fare"
Cons: "Crew not very welcoming—when boarding, no greeting, no eye contact; after being seated, crew member tersely asked to see my ticket...no please, no explanation, no thank you. In cabin crew did not make us feel safe , secure, cared for. This is the first negative comment I’ve ever posted."
Pros: "was really helpful"
Cons: "need some pastel"
Cons: "Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers."
Pros: "Good amount of leg room and relatively cheap baggage check rate. Direct flight. On time. Easiest check in process I have ever experienced"
Cons: "No free snacks and limited free beverage selection."
Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."
Cons: "Instant coffee? Really? Hate the way they hide the baggage fees very bumpy landing but weather appeared to be very calm."
Cons: "Departing flight was delayed without notice"
Pros: "I liked that SY fly new Boing 737-700. Good and safe airplanes. Speedy check-in and bording. Pilots and flight crew were very nice. Good Service."
Cons: "I booked through a 3rd party and needed to change departure time - not good. I thought SY could help but I needed to go back the party I initially booked with - not very customer friendly. Will book directly with SY from now on."
Cons: "Very rude ticket counter. They wouldn’t allow me to to board even though I showed up an hour, twenty minutes before take-off at their online POSTED terminal BUT they’ve moved (unfortunately no update on their web site). By the time I managed to get from terminal #2 to #5 (around LAX on a busy morning), a half hour later, the counter help wouldn’t even consider issuing me a boarding pass!"
Cons: "My suitcase was left behind I had to pick it up at a later time. My military issued gear was in there and I needed to make sure it would arrive later that day due to me needing my gear the following day. It was flown out with another airline."
Pros: "The plane is a decent size, first plane had decent sized seats and headrests that were adjustable, second plane had smaller seats and no headrest, crew was friendly and like that it was a direct flight. Over all a decent flight."
Cons: "My duffle bag was damaged, when I arrived to Minneapolis one of the handles had been ripped off"
Pros: "Timely boarding, politely attendants, cleanly"
Cons: "No Wi-Fi, no tv"
Cons: "Very disorganized. Old plane without any updates (tv, plug ins, headrests). Ran out of food options by row 11, which means no other food option for 5 hours"
Pros: "Everyone, from the personnel at check-in, the gate to the entire flight team were efficient, professional, cheerfully helpful, and all-around in good spirits. Given that Thanksgiving eve is such a busy travel day, I was pleased with the positive experience."
Cons: "-5 hour delay- -changed arrival time from 11pm to 4am local time. -minimal to no compensation"
Pros: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Pros: "Non-stop flight, friendly and helpful check in. Comfortable seats. Complimentary soda and juice."
Pros: "friendly crew, but hard to understand Captian"
Cons: "seats are very uncomfortable - hard & no lumbar support"
Pros: "Flew first class because it was a 6 hour flight. The flight attendants were not helpful and didn't pickup trash, empty cups etc from anyone in the first class cabin. Never made eye contact to see if anything else was needed. Disappointing service."
Cons: "Nothing not tv"
Pros: "My daughter and I got a real kick out of the information sheet for what to do in an emergency."
Pros: "Check-in was friendl, quick, and easy. The flight was direct. All staff pleasant. I appreciate the lower rates. If withholding snacks and drinks keeps the rates lower, so be it."
Cons: "The seating was cramped, but expected."
Pros: "All boarded and them captain said we had to change planes. Thankfully, one was available and we were only an hour late to our destination."
Pros: "It's cheap and it doesn't charge extra for two carry ons. Boarding was faster and easier than other airlines. They seat families with babies in the back, which is nice for other patrons."
Cons: "Sun Country Air is the greyhound of airlines. The crew is generally rude, seats are somehow small and cramped, even compared to other airplanes, the aisle is also somehow smaller, there's no entertainment options - usually on my four hour flight home there's at least a movie option. I've had confusing and difficult interactions with disability services on two occasions and have had staff question my disability and access needs."
Pros: "The boarding was good: they bordered main cabin with very back earlier and then middle but explained that, it worked great (we were in the middle, i think it makes it wasier when there arent so many rows of people to drag your self past)"
Cons: "I did not recieve any reminders of my flight beforehand (delta sends email and now also a great app to pre check in that id been using, so i got worried when i wasnt reminded in fear they didn't know i was scheduled to fly ) Also no snack service, yes still beverage service, so good thing i packed a granola bar!"
Cons: "Sun Country failed to post United Mileage Plus points to my account."
Cons: "The flight was an hour-and-a-half delayed, which meant a 12:30 a.m. arrival into Minneapolis, the seats are uncomfortable (even the $25-extra exit row seat I paid for), and they don't even serve peanuts or any kind of minimal snack, not even when they're an hour and a half late!"
Cons: "Flight was delayed at the gate for an hour with no explanation. After the hour, gate agent didn't announce on the loudspeaker that they were boarding so my friend just happened to look up and thank God she did because otherwise we would've missed the flight. No wifi, entertainment, snacks, etc."
Pros: "Price and friendly staff"
Cons: "Narrow seats, small amount of legroom, narrow aisles, inability to contact customer service, check in, or reserve a seat ahead of time"
Pros: "Good service."
Pros: "The check in crew terrific and o got an upgrade. Flight crew very friendly and efficient... Great service!"
Pros: "Pleasant Crew, on time arrival and departure. It is a regional airline and some of those pro's are evident with local crew."
Cons: "Old airplane with poorly functioning climate controls both outbound and departure. A hot flight at 30k feet while wearing a t-shirt isn't pleasant especially for business travel. Also not a fan of the strange boarding procedures with a front to back, back to front setup. Checking via online was also not well notified and getting stuck with two middle seats was less than ideal."
Cons: "For almost a 4 hrs flight you can provide some chips nuts or biscuits."
Pros: "We have a smooth flight. The pilots were both very easy with their planes, no jerking take-offs or landings. I loved the multiple beverages given (at no extra charge) throughout the flight and the crew members were very friendly."
Cons: "I did not like that Sun Contry did not have a check in kiosk and we had to wait in a very long, slow moving line due to having two attendants at the desk checking in hundreds of passengers. We didn't have bags to check so this was really annoying. While at the gate there was a single employee who had to handle all questions and tickets, leading to more long lines.And lastly, they don't give out complimentary snacks. No pretzels or peanuts on this flight."
Cons: "Landing is terrible"
Pros: "Everyone was kind and helpful."
Pros: "Staff friendly & efficient Price was good."
Cons: "Tiny seats -- no leg room."
Pros: "The flight was turbulent and the seatbelt sign was on most the way to Seattle, but passengers kept getting up. The crew did a terrific job of reminding the passengers of the safety issue involved in moving around the cabin when the seatbelt sign was on. They had a lot more patience than I would have."
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "It was a red eye. So good to be seated, quiet. not too crowded."
Cons: "It was really GOOD overall."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Cons: "No power outlets at the seats? How old is this plane? As a Gold customer, I should I have had ever opportunity to try to fit my bag in an overhead before having it checked, not taken away from me. How come we haven’t used tech to know how much room is left?"
Cons: "Too much delay"
Pros: "It was an average flight"
Cons: "Delay of 2 hrs and it wasn't due to weather"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Pros: "Premium economy seats/service made the flight much more tolerable than previous overnight flight to Europe. Would definitely fly this class again. Non-stop from Charlotte to Madrid made travel relatively short."
Cons: "However, only reasonable flight options where red-eyes. Would also recommend noise cancelling haedphones."
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "Overall, the flight wasn’t pretty good. Not terrible, not excellent."
Cons: "The seats are incredibly uncomfortable. Even paying for extra legroom did not make up for the lack of comfort."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Pros: "The crew was sensational. Everyone really loved working for American, which tells me it's an employee sensitive and supportive company, and that is reflected in their attitude which is what makes my trip so pleasant. I love the darkening windows - great for daytime flying back from Europe when the whole plane becomes tranquil! Food was very good on this flight! Pilot spoke very clearly and was very informative."
Cons: "Still waiting to get to the terminal."
Pros: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Cons: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Pros: "service was good"
Cons: "seating was uncomfortible"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Really glad this segment exists!"
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "Smooth flight and landing."
Cons: "If you're over 5'7 you gotta watch your head"
Pros: "Crew great but entertainment needs an upgrade."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Individual TV. Price."
Cons: "Food was terrible. Flight attendants were equally bad. Only one attendant was helpful and accommodating. They act like they don't like being there. Need to take lessons from Emirites Airlines. Or Swiss Air. Or even Ethiopian Airlines. Just smile. Be genuinely nice. This bunch were grumpy, conceded, and unfriendy."
Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Pros: "Everything about the 787. Very comfortable and pleasant"
Cons: "Again, United is not enforcing its own COVID restrictions. That’s gotta stop"
Cons: "Stewardess was mean when I asked for a mask"
Cons: "Not sticking me next to a 400 pound man"
Cons: "Service could be better. Bathrooms need to be clean periodically. Your cut back of restrooms - sucks. I guess the offer of free drinks and a small snack is all United can offer for the price we pay."
Pros: "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Pros: "Service is great"
Cons: "But the plant look old and the seat are small"
Cons: "Plane was delayed for 5 hrs"
Pros: "Everything: ticketing, gate experience, boarding, service, comfort."
Cons: "No problems at all."
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Cons: "No screens in seat back; WiFi not working"
Pros: "Free coffee."
Cons: "The seating, being separated from my wife!"
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Pros: "All the crews are very friendly,service was great!"
Pros: "On time."
Cons: "Ay a connecting gate too far away!"
Cons: "Didn't really like the food plane that was offered, seating are so uncomfortable, had a child crying the whole way, wifi didn't work, there was a magazine in my sitting area with ink where I got ink on me, board was late"
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Cons: "Not a fan of the snack"
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."
Pros: "It was not overbooked and had plenty of space"
Cons: "Wifi and food prices were a little too expensive"
Pros: "The woman who helped me check in."
Cons: "The difficulty of on line check in with a bag to checl"
Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "Free drinks. Soft ones of course, but not something you can count on anymore. And very pleasant accommodating staff. Also very on time."
Pros: "Boarding was seamless and quick."
Cons: "My seat was slightly dirty. No choice for a snack, which wasn't very good."
Pros: "Non stop. Directtv"
Cons: "Simply, EVERYTHING!"
Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"
Cons: "No free meals"
Pros: "First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book."
Pros: "TSA was very rude in Cleveland."
Pros: "Delayed 3hrs due to awaiting the aircraft. Was given the option to change flights with no more flights to HNL tonight"
Pros: "Nada fue un vuelo terrible , tardio el Aterrizaje espantoso!"
Pros: "It was on time, the landing was beautiful!!"
Cons: "Selection of snacks were not appealing."
Pros: "On time!"
Pros: "Everyone was kind and on time"
Cons: "Lack of snacks"
Pros: "Easy and on time!"
Pros: "Plenty of time between flights"
Cons: "Boarding gate changed 3-4 times in 2 hrs!!"
Cons: "90 minute delay!!!"
Pros: "On time"
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Cons: "There's very little room between sest rows."
Pros: "All the service"
Airlines flying from Ohio to Honolulu have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Honolulu
Masks required on board, masks provided on flights from Ohio to Honolulu
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Honolulu
Testing for antibodies, testing for symptoms for flights from Ohio to Honolulu
Waiving of change fees. Search flexible flights from Ohio to Honolulu