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Read more about Japan Airlines
Pros: The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by.
Cons: The movie selection could have been much better for such a long flight.
Pros: The seat was comfortable, the food was delicious and the aircraft was clean.
Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.
Cons: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.
Pros: The experience was really good. I’ll be using JAL again.
Cons: Keep doing a good job.
Pros: Boarding very efficient.
Cons: I am satisfied with AA overall.
Pros: Lots of Leg room
Pros: The crew members polite and nice.
Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.
Pros: The crew were very friendly.
Cons: The entertainment selection is really small.
Pros: The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing
Cons: Check in and apps stuck in 80'
Pros: Good efficiency for boarding an good in air entertainment
Cons: Delayed for an hour while already boarded
Cons: Everything. I will fly out from Narita from this point forward.
Pros: The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines.
Cons: The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO.
Pros: JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous.
Cons: No AC
Pros: Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc.
Cons: Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free.
Cons: The crew kept accidentally bumping my chair and never apologized
Pros: Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin.
Pros: Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy
Cons: Can’t think of any thing
Pros: Flight was comfortable enough
Cons: 4 stars for food and entertainment as it was only an hour flight.
Cons: You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation.
Pros: Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!
Cons: Can't really say anything bad! It was great!
Pros: The meals. The attention to service details. The seats are better.
Cons: Ticket reservation follow up.
Pros: JAL is a great airline. Love flying on them. great crew. roomy and comfortable.
Pros: Boarding and crew
Cons: Lost luggage
Pros: Superb services!
Cons: I don't think there's anything I didn't like during my journey
Cons: This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help.
Pros: Nice and quick flight, had a free space next to me on plane
Pros: JAL doesn't disappoint!
Pros: I liked the overall service and professionalism.
Cons: The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen.
Pros: JAL work ethics are what the Japanese excel at, so there's not much to complain about.
Cons: The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant.
Pros: Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before.
Cons: Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)
Pros: Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight.
Cons: No food offered, not even a biscuit, only very basic drink selection.
Pros: The food was excellent and the stewardesses were extremely attentive and helpful.
Pros: The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good.
Pros: Food served was actually pretty good.
Cons: Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight.
Pros: The flight went well and the 3 meals were interesting. The staff was professional.
Cons: It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved.
Pros: Nice people, good food
Cons: Old-=fashioned business configuration
Pros: The seats were very comfortable, the staff were friendly
Cons: we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat
Cons: Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL
Pros: The airplane and all crevices
Pros: The food and plum wine. The entertainment packet was nice too!
Cons: The folks coughing on the plane.
Pros: Friendly staff
Cons: only drink provided but no snack
Pros: Service and polite staff.
Cons: Not much space between the seats for my long legs.
Pros: Very attentive service, very comfortable seats on economy, good food, excellent attention to detail
Pros: JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin
Cons: Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin.
Cons: Not make me check my carry on when there was adequate room in plane
Cons: Delta is always a step above the rest.
Pros: Good organization, good hygiene, polite crew.
Pros: Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available.
Cons: Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing.
Pros: Good crew and amazing always ask if anything I needed.
Cons: Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there..
Pros: Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose.
Pros: There is Nothing that like
Cons: If you allowed me to get in this flight everything would've been fine.?
Cons: The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights.
Pros: Quick boarding and great with accommodating my request for a window seat.
Cons: Offer in flight entertainment.
Pros: The crew was amazing this round I got good seats
Cons: Forgot my earphones so I had to read a book. I never asked nor did I see earphones
Pros: Crew was great.
Cons: When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate.
Pros: The ceew
Cons: Unorganized boarding and 6 hour delay from expected departure time.
Pros: Everything . Delta is one of the best
Cons: Flight was delayed and our luggage is lost
Pros: Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast.
Cons: Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals.
Pros: We eventually got there
Cons: In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land.
Pros: Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants
Pros: The crew were fantastic and tried their best the delay.
Cons: Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight
Pros: Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Pros: Two ladies working in the aisles were very pleasant and nice
Cons: Takeoff accelerated too much... nicer to have a longer launch process
Pros: Efficient on board crew
Cons: Ground crew caused delay for unknown reason
Pros: The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights.
Cons: Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours.
Pros: everiding si so good thanks this is my 2nd time lovet
Cons: so organais tritment so good everiding lovet
Cons: The worst
Pros: Short trip
Cons: Very hot ride
Pros: Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice
Cons: Customer Service was horrid except for last attendant. At one point one rep sent us running out of a secured area to retrieve our luggage and then go to British Airways for connection. We had 45 minutes in front of BA ticket rep to get us on BA182 and they took so long we missed the boarding due to reps slow processing to issue ticket. Then we were stuck outside of secured area.
Cons: Plane too warm.
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: Space in seats was better than most airlines
Cons: That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags
Pros: On time. Most important
Pros: We were treated very well and it was a short, sweet flight. Nothing to complain about.
Pros: Seats are comfortable. These short haul flights often have worn out, painful seats.
Cons: They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down.
Pros: Delta was so accommodating
Pros: - usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ.
Cons: - zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers
Pros: I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together.
Cons: The hassle and the fact that we had to run to catch the new flight.
Pros: Hey, they let us off the plane.
Cons: The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?
Pros: Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible
Pros: It was on time.
Cons: The plane was dirty and there was a lot of trash around my seat.
Pros: Hard to like anything with this delay -- missed 3 appointments in Raleigh.
Pros: The flight was bumpy because of storm but the pilots were expert at making the best of flying around it.
Cons: If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem.
Cons: Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!
Cons: the seats are WAY TOO SMALL
Pros: Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight
Cons: The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC.
Cons: My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon.
Pros: A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas.
Cons: Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though.
Pros: Very pleasant flight- on time and clean.
Cons: Service was good but not particularly friendly or frequent.
Pros: The flight attendant was awesome. She was extremely friendly and very welcoming.
Cons: Because if the delay from LAX, I missed my connecting flight to Okinawa. The ladies were able to help me get on a flight that left a 3 hours later. It would’ve been nice if AA had let the connecting flight people know this could happen.
Cons: The attendants attitude.
Cons: 6 hour delay
Pros: Check in was very good. The seats can be more space.
Cons: I think the breakfast should be better.
Pros: Great airplane. Enjoy the 2 seat rows.
Pros: The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us.
Cons: Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this.
Pros: Crew was amazing, they made sure we were comfortable and would ask if there was anything we needed.
Cons: Nothing we had the best flight staff one could ask for, very attentive. Would definitely fly with them again.
Pros: My bag was lost!!!
Cons: To have my bag delivered
Pros: Entertainment system was great.
Cons: Some crew does a little rough service but not but. Probably too busy for them.
Cons: On time
Cons: Departing on time...30 minutes late.
Pros: Food and entertainment were great
Cons: wish there was more legroom
Pros: Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!
Pros: Many movies too choose from.
Cons: Not enough space and food was horrible
Pros: The crew
Cons: I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!
Pros: Check in
Cons: Missed connection
Cons: They charge for coffee.
Cons: Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!
Pros: They made a long trip comfortable with an excellent attitude.
Pros: Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic.
Cons: Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight.
Pros: There are three meals during the trip.
Cons: Not at this time.
Pros: Crew was nicw
Pros: I got to japan
Cons: I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray.
Pros: The bathrooms were clean compared with other airlines.
Cons: We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats.
Cons: The last cabin was very packed and almost there was no available seat. However, the front cabin was not crowded but a cabin attendant didn’t let me move to other seat at the front cabin even though I was sick and coughing a lot.
Pros: Like my AA rides > 90% of the time. The usual prob is sketchy gogo service.
Cons: Nogo gogo
Pros: This was the best in flight crew I’ve experienced in economy class. They were efficient, friendly & humorous! Keep up the great work! They made flying in not so comfortable seats bearable.
Cons: Plane was dirty and crew inattentive.
Pros: Entertainment options were great. Also the staff were a huge help, especially the gate attendant who helped to get our four seats together
Cons: The flight was delayed 3-4 hours due to mechanical issues. A complimentary service would have gone a long way with smoothing it over
Pros: Short flight, nothing much to say.
Cons: served snacks without drinks or at least water
Pros: Speedy boarding, friendly crew.
Cons: Seats are definitely cramped.
Pros: The Crew was very helpful and friendly. The food was surprisingly good.
Cons: It was pretty cramped. That's just the way it is in economy.
Pros: The crew definitely made the trip easier.
Pros: I liked the amount of meals and beverages that were served at no additional cost. The entertainment also had a pretty good selection of movies to watch.
Cons: As a taller individual the leg room was a problem, I wasn't able to get a good nights sleep in the position I was in. No free wi-fi also wasn't convenient.
Pros: The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members
Pros: Customer service was excellent. Comfort and other services were among the best I've experienced ever flying.
Pros: Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight.
Cons: The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy.
Pros: Watch movies, charge your phone, play games, and snack away after meals. Had an excellent flight. I have to say that the crew made the experience very relaxing. Departure and arrival were as stated, maybe a few minutes over, but it is not like JAL can control the weather. Great experience overall!
Cons: It would be nice to get complimentary wifi access, even if it's for a total usage time of 30 minutes, to text/email loved ones about departure and arrival. Still have good access options.
Pros: Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided.
Pros: Movie options
Cons: 2 hour delay was inconvenient. Like why?
Pros: Comfortable seats, great crew, lots of food & drink options, great screens with excellent selection of movies & games.
Cons: Long flight. We did not realize that we needed to claim baggage and then re-check it at Japan Airlines for a domestic flight. Airport personnel were understanding and helpful, so no crisis.
Pros: My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return.
Cons: No so far.
Pros: The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too.
Cons: The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances.
Cons: I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable
Cons: I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL.
Pros: Good flight! Smooth landing!
Pros: I liked the selection of movies and entertainment. I had brought a book, podcasts, and games, but I ended up just watching movies.
Cons: The seats recline so far that the headrest screen ended up way too close to comfortably watch movies or effectively use the tray. The people in front of my wife and I kept their seats fully reclined, even during the meals, and it was very uncomfortable. One of the meals had a pepper sauce that had such a strong smell that I was nauseous until the end of the flight. While the chicken meal I ate was fine, there wasn't much chicken at all.
Pros: Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!
Pros: Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!
Cons: Crazy uncomfortable seats, esp for such a long flight. I’m 5,7 and my knees were jammed into the seat in front of me for the whole flight. Spent 45 minutes trying to land because of weather was very inconvenient. Other than the free dinner/breakfast we were never given the option to buy food.
Pros: The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight.
Cons: There wasn't anything I remember not liking. It was great.
Pros: Major kudos to the flight attendants on our flight! They really helped is by provinding plant based food despite not pre-ordering it. GreAt job!
Pros: We neglected to pre-order a vegan meal bu the flight attendants went out of their way to provide us food we could eat. They never showed signs of frustration or impatience. We were so appreciative!
Pros: Brand new aircraft
Cons: Not gourmet not even fast food. A lot of area for improvement.
Pros: I had room!
Cons: While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this.
Pros: This flight was cancelled; I don't have any remarkably positive comments about it.
Cons: This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada.
Pros: The flight attendants were very professional and accommodating.
Cons: Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!
Pros: Overall air cabin crew service was great. Food was average. Seat was comfortable. Entertainment was great!
Cons: My elbow keeps pressing on the light button on the remote on the right arm rest which was slightly irritating. But nothing major
Pros: On time departure Food was good
Cons: Flight attendant should be friendlier
Cons: I was sat next to a dementia patient who were urinating on himself and the seat all over. I endured the smell for 10 hrs. The crew gave me a mask for it. No accommodations. I did not eat or drink obviously. He had been given special accommodation or sat with a caretaker
Pros: The crew was very helpful. They gave me some medicine when I got a headache.
Cons: One piece of my chicken tasted weird, chewy, and just not like food should be. The rest of it was ok.
Pros: I loved the entertainment options, we must of had a very old plane on the trip there because it lacked entertainment unless you brought your own tablet/smart phone or paid to rent one. The food was terrible both directions, please fix that because it's a long flight to be hungry!
Cons: Food needs serious improvement
Pros: On time
Cons: Food not so good and far in between
Pros: Nicely managed and well served.
Cons: None. The food and entertainment were rated 3 stars as there wasn't any for this flight.
Pros: they had many movies. I enjoyed watching two of them.
Cons: Food was just okay.
Pros: Boarding was on time. Comfortable sheet.
Cons: Food was horrible, and table was dirty and looked like it wasn't cleaned. Poor music and movie selection.
Pros: I liked that I was switched to Japan airlines. Things went smoother from there
Cons: Didn't get to fly the day I was supposed to
Pros: Food and crew were awesome, very attentive to details.
Cons: Got delayed for almost two hours so rush hour in Japan was my welcome party and it was horrible, when you are on a tight schedule two hours is two much, lost my flight connection to Hiroshima, had to go on bullet train which added 4 more hours instead of 1:25 on a plane.
Cons: Missed it due to our first flight being delayed- ended up with ANA air. SCORE!
Pros: I appreciated the timing of when they fed us. It was almost like they read my mind each time I thought... Hmm I'm getting hungry. The movie/tv selection was excellent.
Cons: I felt cramp, which it's economy class so of course. But in the back there were tons of open rows and I wish they had spread us out.
Cons: Delayed flight caused me to rush to connecting flight with only 25 min to spare from Toronto to tel aviv... Baggage is missing as well
Cons: The flight was 3 hours late. At some point we boarded the plane then asked to disembark it as we were still not ready for take off. They told us there were some weather issues in Toronto ... I looked at 3 different weather channels who said that the weather was mostly clear in Toronto with a few scattered showers.
Cons: Did not have any monitors 9 hour flight with nothing to view
Pros: I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant.
Cons: I ordered a special lacto-ovo vegetarian meal ahead of time. They said they received the order, but didnt have my food. They said they would do their best but ended up giving me a plate of lettuce and bread. When I asked about the bread having dairy or eggs they said they didnt know, so I had to throw it out.
Pros: Although I had to walk quite a way to get to my seat, once I got there, I had a very comfortable and enjoyable flight. The food was good, the bathrooms were close and easy to get to, the crew were friendly and helpful.
Cons: I wish there were more wholesome movies or audio books to choose from.
Cons: The flight boarded, departed, and landed late causing me to miss my flight to Tel Aviv.
Pros: Dreamliner was airy and pleasant. Large screens. Electric outlets
Cons: Need more E books and audio podcasts.
Pros: Decent movie and game selections.
Cons: The flight attendants seemed unhappy, sassy and got frustrated easily.
Cons: Small seat, cold food, main dish was not good, poor selection of movies
Pros: Not much. Maybe the boarding is not bad and the flight is on time
Cons: The crew is rude and unprofessional. Really low efficient and the seats are uncomfortable. Too tide for a 14 hours flight
Cons: They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly.
Cons: We waited nearly two hours AFTER WE BOARDED THE PLANE for a flat tire to be changed, or so we were told. In typical airline fashion, we were told several times that the delay would probably take about 15 minutes, turning into nearly 2 hours. In combination with the change I described above and the 9.5 hour flight to Tokyo, we were completely done in for 2-3 days after we got to Tokyo.
Pros: As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants.
Pros: It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs.
Cons: once again quantity and quality of food was below that provided by the five other international carriers I have used in the recent past
Pros: Attendant was nice
Cons: run down cabin
Pros: there were only 12 passengers so lots of space.
Cons: the incoming plane was late so we were late boarding, then due to this we had to sit on the runway as we were told we could not land in Toronto. I had a short layover and the flight attendant was less than helpful and apparently had never bothered to learn anything about the Toronto airport or where to go to get this information. After getting into the airport I found out that no Air Canada employee knows anything about the Toronto airport. The cleaning crew finally directed me to the Air Canada help desk after I had asked at 4 different air Canada check in desks. Thankfully I did not miss my flight.
Pros: It was okay.
Cons: We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again.
Pros: There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good.
Cons: Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me.
Cons: Never made the flight
Pros: The entertainment system was great - good selection, and I really appreciated the ability to make a list of what I wanted to watch
Pros: Entertainment was decent, and one of the crew members was very kind. The others seemed overworked.
Cons: Flight was delayed two hours for maintenance, which was better than flying with a maintenance problem. Would have appreciated better information/communication about the delay.
Cons: Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff.
Cons: The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before.
Pros: Gate agent friendly and on the ball!
Cons: Seats are torture
Pros: Great customer service. Gate agent was able to swap my flight for an earlier one.
Pros: Everything was great
Cons: Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off.
Cons: The food (only in some cases) could have been better. The jet from Chicago to Zurich had multiple mechanical issues that delayed the flight considerably.
Cons: Not sticking me next to a 400 pound man
Cons: We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination
Pros: Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers.
Cons: Horrible customer service, crew looked and sounded like they hated their jobs. I chose ANA because I’ve had many positive experiences in the past where the customer service was stellar.
Pros: Flight Attendant was very gracious and entertaining.
Cons: Cramped seating.
Cons: Kayak's third party CS company gives me the ANA schedule while in fact I have to check in with United Airlines. Because of this, I was not able to check in on line in San Diego. Please ensure that Kayak & their affiliate are well coordinated with the information they send out to customers.
Cons: Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying
Pros: Free coffee.
Pros: economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight.
Cons: they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight.
Pros: My whole trip had to be mixed because I couldn’t get out of Fresno originally
Cons: United was very limited in options to get me to my destination so my whole trip had to be cancelled. A trip I had planned for a year. Will probably never fly United Again.
Pros: That seats next to me were empty so I was able to sleep comfortably.
Cons: That my ears don't work well, so it's hard to hear the movies.
Pros: Security Video was interesting. Seat was wide and comfortable.
Cons: Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate.
Cons: Too many delays and ended up having to call my boss to let him know I wasn't going to make it to work the next day because they didn't have a pilot to fly us back on time. Didn't give us food vouchers and they weren't paying for your hotel if you had to stay over night. The planes are super old and have no TV's, not very comfortable. Worst experience ever... never again am I flying with United.
Pros: Clean and in order.
Pros: The check in was great. The staff was very helpful.
Cons: The plane was very small and hot. There was no space for even my legs.
Pros: Boarding was seamless and quick.
Cons: My seat was slightly dirty. No choice for a snack, which wasn't very good.
Pros: The crew was phenomenal.
Cons: My assigned seat was terribly uncomfortable! I was able to move, but seriously, you should not sell a seat that bad!
Pros: What did I like? NOTHING
Cons: They changed the flight time 100 times and in the end I ended up with one more stop than originally scheduled, was supposed to be CLE-HOU-CCS and ended up being CLE-IAD-HOU-CCS ... with a loooooong layover in IAD, shame on you, I bought the ticket because it was supposed to be convenient
Pros: I enjoyed the speedy boarding process
Cons: The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour
Pros: Quick boarding/deplaning and super friendly flight attendants
Pros: First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book.
Pros: Nada fue un vuelo terrible , tardio el Aterrizaje espantoso!
Pros: Was shocked they still offered drinks on such a short and small flight.
Pros: The seats were roomy enough. The plane was clean.
Cons: The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!
Pros: I liked the leg space, but it stops there.
Cons: 7.99 for a movie is absurd.
Pros: Everyone was kind and on time
Pros: Plane was amazing. Crew great.
Cons: Portion of food was extremely small.music selection could be more up to date.
Pros: Easy and on time!
Pros: Plenty of time between flights
Cons: Boarding gate changed 3-4 times in 2 hrs!!
Pros: Easy flight
Cons: Very bumpy!
Pros: It was on time from Cle to Houston. The problem was from Houston to SF
Cons: Houston to SF was delayed about 3 hours.
Pros: Crew was professional and friendly.
Cons: Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me
Pros: Had no problems, got to Chicago early!
Cons: Seats were very uncomfortable and very tight.
Pros: The flight was smooth for such a small jet and the attendant was so pleasant and kind. I was very pleased with the experience over all.
Cons: It was just a personal preference. The snack was an Asian mix and it was something I didn't care for but honestly it hardly impacted the experience at all.
Pros: That it was direct form Cleveland to LA and it left on time and arrived on time.
Cons: Wifi did not work. Chairs are so tight and hardly move back enough. Why can't they have some form of lumbar support?
Pros: Loved the fact that there was leg room !!
Pros: Plan not full... Arrived 15 min early... Great pilot and crew!!
Cons: Nothing negative!!
Pros: Flight was short, everything went well. Seating was cramped but it was a small plane.
Pros: Smooth ride no delay
Cons: Kinda warm
Pros: It was great! slept from take off until landing.
Pros: Staff at the customer service counter was much more helpful and accommodating than at the gate. They booked us on the next flight leaving and booked us on another connecting flight since we were going to miss our original flight due to the United delays.
Cons: The flight was delayed and the staff at the gate was very unhelpful rescheduling our flights.
Airlines flying from Ohio to Japan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Japan
Masks required on board, masks provided on flights from Ohio to Japan
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Japan
Testing for antibodies, testing for symptoms for flights from Ohio to Japan
Waiving of change fees. Search flexible flights from Ohio to Japan