Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "Good variety and quality meals during the flight as well as a super array of entertainment"
Cons: "The seats lack cushion so a 7 hour flight gets quite painfully after a while"
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "On time"
Pros: "They didn’t want to help"
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Pros: "crew found me an outlet for laptop"
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "The gate agents were nice enough."
Cons: "We sat on the tarmac for an hour without information as to why we were delayed. We missed our connection in Atlanta, even though we arrived at the gate in time to see the gate agent shut the door while we were running and waving. We arrived at the gate 8 minutes before the flight departure time also. The flight attendant on the flight from Fayetteville just handed out water and cookies without asking what you wanted. She had coffee and snack mix but didn’t ask anyone, just handed them what they got. Overall I was very disappointed in the flight from Fayetteville, NC to Atlanta and with the gate agents at the Atlanta airport. I usually expect more from delta. They didn’t offer vouchers to make up for the missed connection or offer to pay for a hotel since the next flight out was the next morning."
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Pros: "Smooth flight"
Pros: "New plane with great entertainment arrived 30 mins early"
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Pros: "As usual"
Cons: "Landing was a bit rough"
Pros: "Flight attendants were excellent!"
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "Generally everything went smoothly on this leg of my trip."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Pros: "The flights were smooth, it was an easy process"
Pros: "Courteous crew and smooth flight"
Pros: "quick trip, no problems"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "Guests with no overhead luggage should be able to exit first."
Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Pros: "Great Service and amenities for a great price!"
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "30 min. early!"
Cons: "Only pretzels"
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Very friendly flight crew."
Cons: "LaGuardia is always delayed...this time was only about 15 minutes."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Pros: "Good frew"
Cons: "Large dog on flight. In the aisle. Seats very short."
Cons: "Cool AC, it was hot! AC barely working or set too low."
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Attendant was very friendly. Really appreciated her energy"
Cons: "Drink service was not as good as other trips."
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Pros: "Getting to destination"
Cons: "Seats terribly small. No leg room. Sat on runway 30 mins before departure totally cramped"
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Fight was reasonably smooth. Flight was on time."
Cons: "Being able to afford 1st class"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "We didn’t crash."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Pros: "The in-flight entertainment"
Cons: "Our flight was delayed because the plane was waiting on 4 fight attendants so because of that our flight got delayed. Then one of the crew members was done with his shift so we had to wait for more crew members which delayed our flight even more."
Pros: "Great crew and entertainment. Fairly comfortable seats."
Cons: "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
Pros: "I was upgraded to business class because I had to fly home early after I suffered a crushed wrist and broken arm while in Spain. I could not have made it through the flight without the extra room and pillows and my daughter by my side."
Cons: "The stewards and Stewardesses were very unfriendly. I was in so much pain and not one person asked if there was anything they could do to make the flight more comfortable. Just the kindness of offering would’ve been so nice. One girl just threw a water bottle in my lap!"
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Cons: "The connecting flight from Barcelona was delayed and there was inadequate time to connect. Horrible travel via AA to and from Barcelona. You guys should be embarrassed to tears ... and that is be overly gracious to AA."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "I like the fact that it was a nonstop flight and the food was OK"
Cons: "The entertainment needs to be updated! They're should be individual TVs on a long flight overseas. On the first flight going to Paris there was no Wi-Fi which sucked!"
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Cons: "Old plan with old seats and no individual screens. Very disappointing for a major airline! I wish I know it before buying my ticket."
Pros: "The screens for every seat are a lifesaver for traveling with young kids. We were well fed and comfortable for the flight."
Cons: "Our original flight was cancelled shortly before take off and we were forced to accept a flight that was longer travel time and got us home later."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Cons: "The food had no taste and cold. The seats are not comfortable enough for a long trip."
Cons: "The fact that your company doesn't want to give me some sort of compensation for being delayed and missing my connecting flight and having to get a hotel."
Cons: "The worst flight attendant I have ever seen."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
Cons: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Pros: "Nice crew. Chairs were comfortable."
Cons: "Not enough movies! No individual screens. Plans had dirt stuck all along the air vents"
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Cons: "Same as above"
Cons: "No food or beverages for me. I slept comfortably on my flight"
Cons: "Fight was cancelled as reported a light near the exit sign was out. Had to sit in the airport 8 hours a regular delay of the this route."
Pros: "Curtious people...friendly and made sure we had what we needed for a comfortable flight"
Cons: "After arriving in Phoenix the connecting flight was delayed then cancelled. They put me up in a hotel and got me out the next morning. Other than missing a scheduled meeting. They were very helpful"
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "They put us in First Class which was a wonderful treat"
Cons: "The pretzels were awful"
Pros: "Nothing. It was extremely stressful dealing with the cancellation."
Pros: "Politeness of the crew, not cramped"
Cons: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Cons: "Almost didn't get to flight. Service desk had one person checking in bags. No communication with anyone in line and they had no help. Very poor service. Only was I made it was risking taking bag on flight."
Pros: "Access to entertainment online with the app was good. Good customer service. Nice memorable suit case tag gifts for the inaugural flight. Friendly staff."
Cons: "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
Cons: "I did not like that there was no food. Long flights are supposed to give some, at least a small sandwich."
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "All was good. Crew was nice to everyone."
Cons: "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
Cons: "El peor servicio que he recibido"
Pros: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Cons: "Fellow next to me was having a hard time with the credit card use for direct tv."
Pros: "Airline personel were all very pleasant and eager to help, just not very effective"
Pros: "My flights were on time and I didn't die."
Cons: "United Airlines doesn't have power outlets in their economy seats."
Pros: "The crew was wonderful."
Cons: "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Pros: "friendly flight crew. good informations nice plain"
Cons: "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Pros: "The email updates on flight gates."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Cons: "Was good"
Pros: "The food the free alcoholic drinks it was a short flight from Panama city to Quito but they gave you all the free drinks you wanted and a nice meal in like an hr flight, stewardesses were great as well top customer service, live copa, no entertainment but that's OK on a short flight"
Cons: "nothing, likes everything quick flight drinks pretty stewardesses, all my airline dreams fulfilled"
Pros: "Comfortable and on time other than rain delays"
Cons: "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
Pros: "Great friendly crew, you can tell they love their jobs"
Cons: "Liked everything"
Pros: "Wonderful cabin crew"
Cons: "No entertainment unless you downloaded an app in advance, and then, for people who had, only over USA, and after you pay for united wifi. That's poor"
Cons: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Cons: "The pilots were late which cost us our departure so that we ran into restrictions based on weather. Thus we missed our connection in Panama City. United should ensure pilots are on time."
Pros: "Worst flight ever. I wont bother letting you know how you ruined my day. Youre turning air travel a joke. The only thing mastered by you is security procedures. In the name of 20+ party we were, united is the worst ever and next time we will pay extra for a decent airline."
Cons: "Waiting In the airport 6hr waiting on a flight that takes and hour"
Pros: "great staff"
Pros: "The plane waited for all of the lint writing luggage to be delivered which was helpful for me because mine was part of that"
Cons: "Paying for entertainment on the tiny screen – this should always be free"
Pros: "We finally got to Chicago.... In one piece!"
Cons: "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
Pros: "on time, clean plane, efficient crew."
Cons: "The United girl at the counter accepting the checked luggage was extremely rude. The line to get to TSA security was insanely long and they kept moving us around"
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Pros: "The crew was wonderful"
Cons: "Like any flight, the lack of choice in included snacks."
Cons: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Cons: "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
Pros: "On time departure of flight"
Cons: "Seats seem to be getting smaller. Flight attendants movement is greatly reduced. It seemed that his behind every time I looked up. Not good!"
Cons: "Plane was not up to par with other current planes. Pricing was high for not having more leg space, TV's which should be a standard by now, and free liquor/wine on international flights! United is truly a disappointment and I may not be flying with them anymore if I had a choice"
Pros: "Price and comfortable new plane"
Cons: "Male stewardess was very unpleasant/unprofessional No food or snack or water offered to my son or I"
Pros: "The flight was fine nothing to rave about or complain about."
Cons: "The cargo door did jam on the return flight so we had to wait at least 30 minutes to get our bags. Not sure if someone didn't do what they were supposed to do when securing luggage. It took maintenance some time and several calls before they came to assist."
Cons: "Firsr of all it was delay for almost 2 hr, on the plane it was 3 woman acting like a street girl, and the food car was empty out of 10 item it was only 2. So i did not eat on a 5 hr flight."
Pros: "There is absolutely nothing that I liked about this experience!"
Cons: "They had to reroute my flight four times! Then when they finally gave me a final flight I didn't get the premier seating that I paid for! Even if it's the only flight available the next time I fly I will not book with United!"
Pros: "I liked that United got me a flight on Delta. A delay on my United flight would have taken off after my connecting flight took off from Chicago to Hartford."
Cons: "I did not get a text message or a phone call that my flight had a long delay."
Pros: "United left late and then had their connecting flight leave early. Both flights were through United and on same itinerary. My teenage son was treated rudely and left to find for himself by the United counter in Dulles, even though he would have made the connection if they had adhered to the departure time. Staff refused to speak with me because, as they told my son, he was the passenger. Unbelievably poor service....and lack of care, professionalism and compassion."
Pros: "watching free movies used to be the only good thing about flying."
Cons: "Not being able to watch movies for free is BOGUS. That used to be the only good thing about flying."
Pros: "I loved the crew. They made the trip better"
Cons: "I hated the boarding! We were 45 mins early and they made us take our luggage with us, and then made me throw out everything that was 3.4 oz because the luggage was “already taken” to the plane. I will NEVER fly with Spirit again."
Cons: "Seats are NOT comfortable!! Flight was delayed, not worth paying less"
Pros: "Everything worked flawlessly. No problems. Nice people."
Cons: "Spirit treats people worse than any other airline. Least amount of legroom, no reclining, deceptive and excessive fees for baggage. Avoid like the plague."
Cons: "My flight to LAX was delayed due to tech problems. Staff lied and said it was weather, found out later from pilot it wasn't. Missed my connecting int'l flight, had to pay $450 out of pocket. Spirit doesn't want to reimburse and instead offered $50 voucher. $50?? That is how much they charge for 1 bag. Ridiculous. My first experience with Spirit and may be the last unless they reimburse me. In LAX they make you check in "online" on a kiosk (presumably to save you time), then make you wait in line for another hour to drop your bag off. WTH? What's the point of that charade? Worst check-in experience of my life. This airline won't last long if they treat people this way. Their own staff appeared miserable and on the verge of homicide or suicide. No wonder."
Cons: "Every leg of flight was delayed 2 + hours the whole trip was horrible"
Pros: "The flight take off was delayed only briefly, but it arrived on time. The time for departure was very convenient for us."
Cons: "My 16 month old granddaughter's car seat and stroller was supposed to be delivered at the gait, but instead was delivered at the baggage claim area. The car seat was soaking wet and we had to use her blanket and some other clothing to make it partially suitable for her sit in her car seat. We fly 2-4 times a year on different airlines and with the pre-check status we are able to get through security rather quickly. In the absence of pre-check (because Spirit airlines does not have that facility) we were in the security check line for a long time. Our grand- daughter was upset and crying. Fortunately, eventually someone from the security department came to our assistance and expedited her and her parents' clearance"
Cons: "Well lets put it this way we get to the airport early like they say you should.Then check in bags prepaid then go through TSA to get to your gate everything looks good.We get something to eat take our time go back to gate to find out plane has been delayed from 11:55 to 12:53 ok no problem it happens sit around half hour go check again and delayed again 12:53 to 1:53 so now your thinking WOW now we understand why Spirit has the WORST COMPLAINTS then any other airlines. BUT YOU STILL CHARGE FOR EVERYTHING INCLUDING ALL SEATS, BOARDING PASSES, ALL BAGS INCLUDING CARRY ON BAGS.Under stand low rates but come on give us a break FYI last year different AIRLINE and 17 inches of snow on ground and left on time no problems , and NO EXTRA FEES just to sit on the plane, so you tell us should was the cheap rate worth it......Our time is JUST AS IMPORTANT as your airline.....and maybe if we HADN'T felt we'd been lied to about fee s the delay wouldn't have been so bad....."
Cons: "Horrible. My flight was 3 hours longer. People were given too much alcohol and couldn't control their liquor. It was too much!"
Cons: "The flight to Cleveland was okay.. The flight back to Tampa was a nightmare.. Not only was there a delay.. Which I know is not their fault but they boarded the plane, it's what happened after that made me upset.. They had everyone get off the plane back to the terminal ..leave their belongings and electronics to get searched by k9s.. As you can imagine that was a long wait! Then it was a longer wait because the plane needed to get defrosted .. They could have done that while searching the plane.. No complimentary drinks were offered not even water. There was an elderly woman saying how parched she was.. Their response was we can give out water. I will no longer be traveling Spirit.."
Pros: "Our flight was smooth and landing very smooth."
Cons: "Our flight was delayed about two hours. I was informed at 4:30am that the 7:30am flight was on time. When I arrived at the airport at 5:45am the board indicated the flight was delayed."
Pros: "Crew was friendly."
Cons: "Flight was late. Fares are good but you get nickel and dimed to death on fees for luggage, seats, food. My husband had some kind of bar in the middle of the back of his seat that was very uncomfortable. We will not use this airline again."
Pros: "If you are flying Spirit, never book through CAR RENTALs .com, ACE Car Rentals charges you an upfront feeof $300 for pet damages. They were helpful but also not located at airport and that took alot of time out of my vacation just getting to their location by shuttle. I would recommend if you fly Spirit that you have a ton of patience and money. They charge for EVERYTHING. There were many upset people at Ft. Meyers aiprort."
Pros: "The flight itself was smooth."
Cons: "The seats are horrible!"
Pros: "Crew and employees at gate were wonderful!"
Cons: "Flight was delayed"
Pros: "people were nice"
Cons: "I had to check in and pay for my personal baggage going, and coming back I did not have to pay for it as it should had been in the first place. It was a small rolling tote around bag with my personal items."
Pros: "Everything was great especially the price."
Cons: "Seat didn't recline, other than that no big deal."
Pros: "Low cost travel."
Cons: "We got non-reclining seats at the back row of a full flight. Somewhat restrictive but we arrived at the same time as everyone else."
Pros: "You can't find a better bargain than this airline. Yea that don't offer the in-flight amenities like peanuts and pop (free) but who cares."
Cons: "The only flights that were delayed out of Cleveland were Sprit flights. We were 1.5 hours late and I didn't receive an email notification. Just before we left home we got an email from Kayak that said the flight was on time."
Cons: "Luggage weigh cost delayed flights both ways"
Cons: "Most annoying woman announcer at the gate"
Pros: "They make up for their cheap airline tickets by gauging you with astranamacal fees. You have to pay for a glass of water and I paid nearly the same amount to ship my bags(carry-on) as my plane ticket. It was my first experience and will be my last no mater the cost."
Cons: "I was flying to Florida to spend some time with my father that was just diagnosed with cancer and the flight was cancelled and we had to rebook on another airline. That made is get in 6 hours later than we would have which caused me to lose those 6 hours with my father. Not happy. I have a return flight with Spirit but that will be my one and only flight with you now."
Cons: "flight was cancelled"
Pros: "Always opt for big front seat on flight longer than one hour. Crew was extemely nice and accommodating."
Cons: "Nothing to report here."
Pros: "I never paid the carry on luggage or the 40 pound check luggage but this company make me paid 50$ and 55$for the checking luggage. I was never expected to pay for my own luggage it supposed to be include in the ticket!!!! And I am afraid to pay the same amount when I will be back"
Pros: "Not one thing"
Cons: "In one word everything. This was my first time flying with spirit and what a terrible experience. The gate attendant was rude and abrasive to begin with. Then we boarded the plane and sat at the gate for two abs a half hours for them to tell us we have to get off the flight. Then at1am they cancelled the flight. After 4 hours of the scheduled departure. Worst part is they did not accommodate anyone who needed to get to the destination as they have no affiliates and one flight a day only. Will never fly again with spirit."
Pros: "I liked that the flight took place this time as opposed to last time where it was cancelled with warning of only an email."
Cons: "I didn't like that I arrived an hour and 15 minutes late, that the seats were average at best and the flight was rough. Felt like driving across country in a box truck."
Pros: "the price, the fligh were excellent, the workers were polite attentive, the plan wasclean. i would fly spirit again and have told friends about bare fare. i like the fact the you expline bare fare completely on your web site so that you dont have to go into it blindly. once we checked your site and understood your explinations my family and i were prepared. thank you for bare fare."
Cons: "our departure was delayed and we were not informed of what was going on,and there was a little trash in the pocket of set in front of me."
Pros: "No food or entertainment. Seats do not recline. Otherwise crew and flight very good."
Pros: "Getting off the plan and getting my bags took 2 hours in Atlanta once we landed."
Pros: "Associates very nice"
Cons: "I was charge an extra $55 for my carry because I had a purse. That is highway robbery. She allowed my sister to place her purse in her carry on but said nothing to me."
Pros: "Smooth ride/ on time"
Cons: "No food , no entertainment,no room to seat- misleading ticket price"
Cons: "Spirit was the ONLY airline that was running 2 hours late for a flight that is scheduled for 9:15 pm it started as 12:00 AM next day"
Pros: "Nothing on this flight was even remotely to what I would call satisfactory. Nor redeeming."
Cons: "This time of year was spent more so in airports waiting for delays and dealing with bad weather and LACK of contingency plans to get THIS flight replaced since this worthless cheap company didn't offer a replacement within 24 hours of this CANCELLED flight. The problem with an airline is not about the price it's about dealing with customers who are STRANDED during the holidays. I had an international flight on the 31st to get back abroad where I study. It was upsetting the lack of service to get my flight rescheduled, it was highly unprofessional how they didn't have a rational solution to get back on the 29th of december. I wish this site, would take over and help us rebook our flight. The problem with our service from Spirit was they would reimburse both flights, but then I would have to go to an airport would be taking a risk to not get a flight when driving 1-5 hours to airports around throwing away valuable time. They said they would give a $50 voucher for a reduction in another flight, but this is NOT at all enough to compensate for the stress I (and my family) were put through. This is the worst experience with an airline I have ever had used. I would not EVER recommend this to anyone flying."
Cons: "Being stuck on the plane for an hour and a half waiting for an open gate. I can't afford to have unreliable service."
Cons: "Horrible customer service! Charge for everything...even water! Never again!"
Pros: "Nothing to like beside the low fare."
Cons: "CS Agents will out right lie to you to prevent you from changing planes or canceling flights. After flying with this airline multiple times I have also learned that no flight travels on time and you will receive zero reimbursement for travel inconvenience. Read all fine print before flying as you will literally be charged for everything. Including carry on bags and snacks. If you have a short flight this is fine. Cross country, good luck. Seats do not recline. Flight is cramped unless you score an exit row."
Pros: "I was completely impressed with the courteous efficiency every step of the way from every Spirit team member - the counter agent in Cleveland, gate agents, crew and counter agents in Fort Meyers were helpful and went above and beyond. The service did not feel bare bones."
Cons: "Everything else about the flight felt like I was settling, and the luggage fee felt higher than other airlines that ask you to pay for baggage."
Cons: "I paid for fire exit seats so we had a little more led room and didn't get them. very disappointed I am going to speak to someone about a refund on the seats"
Pros: "The price was attractive. Too bad it was fruitless."
Cons: "Upon arriving at the airport, I was informed that my flight was canceled. They robotically said that the next flight isn't until over a week later (well after my scheduled vacation ends), and offered a refund as the only thing they could do. Frankly, a refund is literally the least they could do; there was no effort put into finding an alternate flight or offering other means of compensation for the inconvenience. Had I been in charge of this, I probably would have offered at least a voucher for a discounted future flight, so as to promote further patronage. When I asked why it had been canceled, they said some ambiguous nonsense about security in Fort Myers. When I then called Spirit Airlines, they said it was due to weather. Furthermore, the agent on the phone was equally unhelpful and uncaring as those in person. She explained that because I accepted the refund, there's nothing else they can offer. I tried to explain that those at the counter gave me a refund because it was the only option. In short, this was my first experience with Spirit, and I got the distinct impression that they had no interest in customer satisfaction whatsoever; they are solely in it for the monetary exchange. Once that transaction is complete, they want to be rid of you."
Cons: "Waiting on the tarmac for over an hour and 45 minutes after landing and having to pay $45 for a carry-on bag [I purchased this online, when it was supposed to be cheapest] (I know its spirit, totally accept paying for a carry-on / checked bag but $45 seems VERY excessive)"
Cons: "Baggage claim took 50 minutes 40lb weight limit on bags After you buy tickets they add every fee imaginable Have to pay to pick a seat Fly southwest if at all possible They don't tell you until after you purchase the tickets that it doesn't include luggage or choosing a seat."
Pros: "Crew was friendly & boarding was quick."
Cons: "Bought flight because it was cheapest advertised; however, paid $36 for my one carry-on and another $56 for my one checked bag! The $25 extra was due to it being over their 40# weight limit (other airlines allow 50#). I'm very petite (5'2" & 105#), but still felt the seat was extremely small! Upon landing, there wasn't a gate available; so we waited nearly an hour to de board the plane. The passenger next to me said that's happened 4 of the 5 times he's flown Spirit (1-3 hour waits!!). Lastly, our luggage took a considerably ling time to arrive at baggage claim. Although we landed by 6:43, it was 8:30 before I had my bag and could leave the airport."
Pros: "5 flights in a row and its always been a huge Frick end delay and not arriving unyil.hours later. I'm done with spirit for good"
Cons: "Flight cancelled. Rescheduled for following day."
Airlines flying from Ohio to Panama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights