Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Washington
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Scores according to KAYAK customer reviews
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Pros: "All was great!"
Cons: "90 minute delay"
Cons: "Having food & being on time would’ve been nice?"
Pros: "all good"
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Cons: "more leg room is needed"
Pros: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Pros: "Smooth flight. Everything was great."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "Everyone was friendly and got us to our destination"
Pros: "On time."
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "Quick flight"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Pros: "The staff was wonderful and the flight was smooth"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Terrible staff"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Nothing to speak of. Nothing exceptional from any other airline - basic"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "I only fly Delta because they are consistent and efficient and very courteous."
Cons: "Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid."
Pros: "The little charging thing where you can plug in your charger."
Cons: "The seats, flight attendants attitude, and cleanliness."
Pros: "Not crowded, and enough space"
Cons: "My luggage was lost"
Cons: "Quality for everything."
Cons: "The landing was a bit rough"
Cons: "Add in seat screen for entertainment"
Pros: "Very friendly staff."
Cons: "There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun."
Pros: "Boarding was easy and the flight was comfortable."
Cons: "The upcharges for carry on and a “seat fee”. My flight costed $100 extra!"
Pros: "Pleasant staff...late arrival made rental car unavailability difficult"
Cons: "...late arrival"
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Cons: "seats have gotten absurdly tiny. I'm 5'11 and 155lb (not overweight) and I felt so cramped."
Pros: "Smooth ride got us from A to B. Device to watch movies or TV shows for a fee."
Cons: "Very crowded, you now need to pay for seats if you would like to select then ahead of time. No snacks. Space seems much smaller then I have encountered. New baggage fees, you have to pay if you want to put something in overhead bins. Was told that there are TVs that drop down but that's not true you can pay for a device to watch movies."
Pros: "Everything we Experienced was awful. Upgrated Seats, baggage check sucked!!"
Cons: "Plan was delayed due to mechanical problems. Flight crew was not very friendly"
Pros: "The flight was not too crowded."
Cons: "I do not like that my ticket did not include being able to choose a seat, the this required extra. The different fees are too complicated to keep up with."
Pros: "Easy boarding"
Cons: "I was squeezed into a center seat between two larger people for 3-1/2 hours. I wish seat widths were posted when one makes reservations. I would have upgraded."
Pros: "The flight was great, getting into Seattle a bit early. Very smooth, and I loved how the cockpit kept us updated on our progress. Snacks available, but we had brought our own bananas, pretzels, and a ginger snap cookie to share. I didn't rent a movie unit, so I had to provide my own entertainment! The seats are tight, but the round trip fare from Minneapolis to Seattle was $180 plus $20 something fees and tax! I call that a great bargain! Thanks Sun Country!"
Cons: "Can't think of a thing."
Pros: "Easy, direct flights, nice attendants."
Cons: "On the return trip, they called my row 19 last, not sure why. It should have been numerical. They called the first rows and then jumped to the last rows. I had to check my carry on as a result because they didn't have enough space when they actually did have space. There were some overhead bins that did have space."
Cons: "My confirmation didn't clearly show I'm flying out of the South Terminal. I asked everyone I was meeting with that lives in Austin and they weren't aware there is a South Terminal. However, my confirmation did specify with terminal I was landing in in MSP."
Pros: "I loved my flight but there was no snack unless you pay for it"
Pros: "The price"
Cons: "Cramped seating on return flight from Minneapolis. Unexplained delay of around an hour. Boarded some but not all passengers. Then left several stranded on the plane for an extra hour."
Pros: "Nothing, really."
Cons: "Seats were crammed, crew was a little rude, flight was incredibly delayed without much reason given."
Pros: "friendly crew, but hard to understand Captian"
Cons: "seats are very uncomfortable - hard & no lumbar support"
Cons: "No Wifi"
Pros: "Using local brewery beers and snacks. Seems to have a little more comfortable coach class than many."
Cons: "Seat room, seat room, seat room"
Pros: "The boarding process was simple. You all waited for a flight that was connecting. The seats had a nature recline."
Cons: "There were no free snacks."
Pros: "Decent amount of leg room, flight ran on time on both legs."
Cons: "The planes seem old and outdated, boarding process took a long time."
Pros: "Nice staff!"
Cons: "No snacks."
Pros: "Easy to bokk"
Cons: "On check in charged another $15.00 by airline for a seat and then that seat was between two giants. Both sides of me the passengers were well over 350 pounds, the man had one leg under the seat where my feet were and she filled the indow seat to the max . Full flight so no chance to change seats. I do blame this on the airline. Unable to even wiggle on a flight that was over 3 hours long. I am going to write the airline about this."
Pros: "I would definitely suggest his airline to anyone. The crew was very friendly and seemed to really care about the travelers. They gave complementary checked bags for carry-ons. In addition the flights were not all full which meant no over booking for its customers like so many airlines like to do."
Pros: "I liked how the seats had adjustable headrests that actually made it possible to nap."
Cons: "Too many unsupervised children running around when the seatbelt light was off!"
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "Thank you, SunCountry. This was our first time on your airline and I could not have been more impressed. The process was smooth, simple and extremely timely. Also appreciate the allowance of a carry on at no extra cost. The staff was pleasant and kind. We really enjoyed our experience."
Pros: "1) Very nice ground crew. 2) Multiple offers of complimentary drinks."
Cons: "1) Delayed flight, almost missed connection. 2) Odd boarding rules, people with no rolling carryons get on first. Then they check all rolling carry-ons before letting the rest of the people on? Whats the point of empty overhead bins, and making customers wait for carry-on bags at their destination? 3) No TV. Have to pay to get their media equipment? Have not seen that on any other airline. 4) No snack, not even the token pretzels."
Pros: "Love Suncountry!"
Cons: "Wanting another seat, not in the middle and then being offered said seat for $129. No thanks."
Pros: "Over 12 hour delay. Barely any counication"
Cons: "The boarding ramp broke and the person who was running boarding at the plane started shouting and panicking, which was completely inappropriate. Even if something is worthy of panic that does not help your customers. Then it took an hour to fix and I missed my connection."
Pros: "We left and arrived on time"
Cons: "It was cold, would have been nice to have a blanket or know that one is not provided. Next time I know to have a sweater with me. Not a big deal."
Pros: "Crew were great, seat sizes were comfortable & overheads were bigger than other domestic airlines (a small thing that made a big difference to boarding)."
Cons: "A complimentary snack would have been nice."
Pros: "The crew was very polite and helpful."
Cons: "I'm a size 4 in women's, average height (5'6") and even I felt like the seats were so tiny and uncomfortable. Plus on our return flight the cool air wasn't working properly, in my section of the plain anyway, and I was over heating to the point I was nauseous."
Pros: "The flight attendants were very friendly and helpful!"
Cons: "Everything was great."
Pros: "Enjoyed the flight because of the wonderful crew"
Cons: "No one explained why it flight was delayed. Our new time was delayed by another hour and a half without them even acknowledging that. Seats were extremely small."
Pros: "So friendly"
Pros: "- friendly, efficient staff in airport and on board crew - with the delays, i felt staff kept as updated as much as possible"
Cons: "- 4 hours delayed (JFK not allowing us to land)!!! - delay in airport, delay in air (started to descend several times and then would go back up)"
Cons: "chose seats for the fight back weeks ahead of time but when we checked in my husbands seat was moved10+ rows behind us and from an aisle to a center seat. He is 6 feet 8 inches tall, luckily there was an open exit aisle seat an they upgraded him without charge...otherwise would have been a horrible fathers day for all"
Pros: "Ease of boarding, overall efficiency, check in process was quick,"
Cons: "Seats were tight, my TSA PreCheck didn't "scan" as such, no entertainment options"
Cons: "Old planes, disinterested crew, full flight"
Cons: "The seats are uncomfortable and cramped"
Cons: "The attendants attitude."
Cons: "We landed early and had to wait 45 min on the runway."
Cons: "Once again.... too much advertisement!!!! I just want to enjoy my vacation."
Pros: "The seat wasn’t very comfortable"
Cons: "It was hot"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Cons: "Wifi didn’t work."
Cons: "Nothing, great job"
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "AA has a tendency of delaying flights."
Cons: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"
Cons: "Overheads slammed full."
Cons: "The airline"
Pros: "Everything BUT the ticket agent"
Cons: "Key West Ticket agent who also did double duty as boarding agent was so rude and condescending to everyone. Very short and impatient. Speaking to us like we were all idiots. Employees like him give flying a bad rap."
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Pros: "On time departure and arrival."
Cons: "Hard landing!"
Cons: "Baggage lost."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "Ease of boarding with the group numbers"
Pros: "Son flew alone and everyone was very helpful."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Cons: "The check in process took to long. In line more than an hour."
Cons: "It was one hour late."
Pros: "The options you have to pick from"
Cons: "The pop ups"
Pros: "Great steward with fabulous sense of humor"
Pros: "todo me gusto"
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Pros: "Not applicable"
Cons: "No tv/movies."
Cons: "It was a headache!"
Pros: "Easy connections"
Cons: "Food choices are pretzels or crackers."
Pros: "All great."
Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."
Pros: "Easy to get bags checked and get my boarding pass. Online check-in was helpful, and the electronic boarding pass is convenient."
Cons: "Every source told me my bags were coming on belt E, but they somehow ended up on C."
Pros: "We arrived earlier that predicted. I liked it."
Cons: "They gave us just 2 small snack"
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Cons: "It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted."
Pros: "Boarding was quick and efficient. The aisle was nice and wide which makes walking to seats easier"
Cons: "Not the most comfortable seats"
Cons: "We had a 40-minute mechanical delay."
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Cons: "The air pressure in the cabin was awful. My ears hurt & it gave me sharp pains in my head. Even typical yawning & blowing nose did not help."
Pros: "Half empty and on time"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "Inexpensive and efficient"
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Cons: "Delayed due to weather"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "Crew friendly and professional"
Cons: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "On time"
Cons: "initially assigned to center seat."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Great flight!"
Cons: "Price, service"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "Good for Domestic travels"
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Flight attendants were very kind."
Pros: "On time. Courteous stsgg. Great price."
Cons: "All was great"
Cons: "Muy mal aerolínea"
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Cons: "Seats were made of stone."
Cons: "Little planes need an interior restoration to make them look better."
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "Food was delicious!!"
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Pros: "The attendant at the desk was very accommodating towards my needs."
Pros: "The food."
Cons: "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
Cons: "Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience."
Cons: "Newer movies on the plane"
Cons: "Plane was dirty"
Pros: "Quick boarding and deplaning process"
Cons: "Offer free wifi instead of charging."
Cons: "Cabin felt quite warm"
Cons: "They nickle and dime you for carry on bags as well as both flights was really bumpy."
Pros: "The plane was not too crowded"
Cons: "We could have been on time"
Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Cons: "The aircraft seemed to be old and tired. I was in first but didn't really feel that way. Lavatory seat wouldn't stay up, sink splattered everywhere... Food wasn't very good. I continue to be confused by why the experience of flying with US airlines is so inferior to flying with foreign airlines."
Pros: "I was in premium plus and it was wonderful"
Pros: "The hotel price did not include taxes breakfast"
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Pros: "Alyessa went over & above to make us feel welcome & appreciated"
Cons: "Limited snacks"
Cons: "Delayed more..."
Pros: "AlwYs on time"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Cons: "No seat assigned"
Pros: "Exit row seat. 18A"
Cons: "No tv, not loving the waffle cookie."
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Pros: "Service was excellent and was on time"
Pros: "Food was great and unexpected"
Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"
Pros: "Agent at check-in was very, very helpful and accomadating"
Pros: "Everything good. Thank you"
Cons: "Almost didn't get to flight. Service desk had one person checking in bags. No communication with anyone in line and they had no help. Very poor service. Only was I made it was risking taking bag on flight."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Pros: "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
Cons: "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
Pros: "The crew was wonderful."
Cons: "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
Pros: "The email updates on flight gates."
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "Small glasses of water were offered very infrequently. Needed much much more"
Pros: "On time"
Cons: "Explanation on why it took so long to board was a vage"
Pros: "The flight was fine nothing to rave about or complain about."
Cons: "The cargo door did jam on the return flight so we had to wait at least 30 minutes to get our bags. Not sure if someone didn't do what they were supposed to do when securing luggage. It took maintenance some time and several calls before they came to assist."
Pros: "United left late and then had their connecting flight leave early. Both flights were through United and on same itinerary. My teenage son was treated rudely and left to find for himself by the United counter in Dulles, even though he would have made the connection if they had adhered to the departure time. Staff refused to speak with me because, as they told my son, he was the passenger. Unbelievably poor service....and lack of care, professionalism and compassion."
Airlines flying from Ohio to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Washington
Masks required on board, masks provided on flights from Ohio to Washington
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Washington
Testing for antibodies, testing for symptoms for flights from Ohio to Washington
Waiving of change fees. Search flexible flights from Ohio to Washington