Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Cons: "Didn’t even take off!"
Pros: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Pros: "Absolutely professional!"
Cons: "Nothing all perfect"
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Pros: "Staff is nice and polite."
Cons: "Need more movies choice and TV"
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Pros: "seat was great"
Cons: "flight attendant should be nicer"
Pros: "Very poor Service on a 16 hour flight"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."
Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Pros: "All the crew"
Cons: "The airline services"
Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Pros: "5 star service"
Cons: "no wifi"
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Pros: "Love the service, love the crew!"
Pros: "the attendants were always on top of things. One of best overall flights ever."
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "Everything!!!! The best airline in the world!"
Pros: "Over all great"
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pros: "best airline food ever"
Cons: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Cons: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Flight was delayed materially with little forewarning Service was poor"
Pros: "My family was happy with the service provided by Qatar airline."
Cons: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Pros: "Much of your service is excellent!"
Cons: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "I like Qatar service very much and that is why I fly with them most of the time."
Cons: "Only 1 meal on a six hr flight was stingy. - not even snacks. Unfriendly staff. No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pros: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Cons: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"
Pros: "They got us there on time and safe."
Cons: "Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!"
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Cons: "I adore delta! Great airline, I fly delta whenever possible"
Pros: "Crew from GNV to ATL was very pleasant."
Cons: "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Pros: "Gogo in flight entertainment and WiFi worked well"
Cons: "Collect the trash sooner. Hot food options."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "Crew was amazing as always. Seats were comfortable."
Cons: "give passengers some healthy food--fruit, granola bars, etc."
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "Everything was great. Has nothing to do with the airline, just rough weather."
Cons: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Cons: "Put in early flight"
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Pros: "Entertainment on board"
Cons: "No service, very hard landing - many screams"
Pros: "Nice employees and service"
Cons: "Seat room"
Cons: "No entertainment options at all."
Cons: "Seats are to small and too close together."
Cons: "Unbearably hot!!"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "Service, service, service!"
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Pros: "As usual"
Cons: "Landing was a bit rough"
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Cons: "My flight was delayed and after that they even lost my bags."
Cons: "The leg room is ridiculously small."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Customer service was great"
Pros: "flight was canceled"
Pros: "Nice smooth flight"
Pros: "Crew seemed nice enough and everything flew on time."
Cons: "The seats were so close together, my femur (upper leg bone) would not fit in the space provided. I am 6'3" and have been a very faithful Delta passenger, but I cannot see flying with them anymore if I have to upgrade just to get minimal comfort. It is indecent. I will investigate other airlines."
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "Excellent service, God flight"
Pros: "On time and courteous staff"
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Cons: "Late taking off, and then unable to get to gate on arrival"
Cons: "Ok. My wife and I are both disabled and use our own scooters to get around airports. My scooter broke down when I got off the plane. Toronto airport became a LOT longer pushing my scooter then. Fortunately CANADIANS GAVE ME A HAND TO GET THROUGH CUSTOMS, BAGGAGE CLAIM AND CAR RENTAL. Ok, what to do if something like this happens in America. Maybe to work with security staff cause I was in dire straights without the Canadians to help me. Thank them all. Alton Cason"
Pros: "Food was Ok and the stees heled Out"
Pros: "singing crew member, especially nice for Mother's Day"
Pros: "Great helpful happy staff, made you feel welcome. Good atmosphere and peaceful. Food excellent."
Cons: "On transatlantic flight , seats comfortable but inadequate recline for a night flight and no footrest."
Pros: "Nonstop quick flight"
Pros: "Klm's consistantly high standards in everything they do."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "Flight got cancelled"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "The service"
Cons: "The seats"
Cons: "Our lougage did not arrive"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Easy to board and easy flight."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Pros: "Left ontime and service was excellent."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Lovely staff, good food, great movies."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Good multi media access and content"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Excellent service, excellent food."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Crew put us on earlier flight that helped a lot
I will never use Kayak again as long as you have a partnership with Chatdeal. They’re crooks. The Customer service with Chatdeal (that you do business with) is BAD. Non-existent. Automated to redirect the customer back to the airline, when they KNOW that customers who buy a ticket with Kayak, CANNOT make any changes with the airline directly. Imagine aircraft failure causing loss of connecting flight overseas. Passing the buck is BAD; and very juvenile. Gave excuses and NO solution.
Changed my seat assignment after I paid for window seats on both flights.
Plane was nice and comfortable. Better food is desirable.
I stood in line in Frankfurt for one and a half hours to get boarding pass and check bag, couldn’t get the boarding pass online ahead of time. Stood in line for 45 minutes to get through passport control, and 20 minutes for security. On board they said they were on time but we waited an hour to leave. The crew fed us rather promptly but then waited another 6 hours to give us a sandwich before landing. No trash was gathered throughout the flight.
Cons: "Everything went well"
Pros: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"
Cons: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Pros: "The most amazing service, good food and great steward"
Cons: "The entertainment"
Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Pros: "The crew were so friendly and helpful."
Cons: "I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option."
Pros: "I paid to go with Lufthansa airways not with United Airways. And I came to know the day of the flight that I was to board United airways. Really disappointed."
Cons: "In the international flight United Airways charge for the Wiskey liquor. And that is ridiculous."
Pros: "snacks and entertainment"
Pros: "Very amazing"
Pros: "The courteousness of the crew members"
Cons: "Slight delay in boarding"
Pros: "Great reminder. Perfect communication about dalays etc. I will book through Kayak again"
Cons: "A snoring passenger in a seat ahead of me. Tight seat."
Pros: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Cons: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."
Pros: "Service, food, efficiency of staff and departure and arrival"
Cons: "All was better than expected."
Pros: "Good service, good IFE, smooth, great cabin crew, no complaints."
Pros: "The service. Smooth flight."
Pros: "The takeoff and landing were smooth. The food and service was good."
Cons: "The screen for viewing movies were not functioning all the time"
Pros: "Flight was fine..."
Cons: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one-night hotel booking to two nights. Someone really need to get fired, as i wasn't the only one with the same issue and it has been long going, i only hope my bag shows up"
Pros: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies. Both legs of the journey the crew was lousy on this. So child unfriendly"
Pros: "Crew was excellent. Joseph was great!"
Cons: "Food needs to be improved!!!"
Cons: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."
Pros: "The crew made meangry"
Cons: "The air host is rude bcos we are black. He needs training on how to be nicer. He is a racist."
Cons: "Economy seat space is small for 11 hours flight. get the meal of my choice, also as I tried to check in at home, the system did not give me choice to check in or change the seat."
Pros: "The in flight entertainment"
Cons: "The headphones given were outdated and hurt the ears after a while"
Cons: "No special dish for kids food or atleast wasn't offered on the flight to us"
Pros: "Again lufthansa crew one of the best out there thank you"
Cons: "No entertainment but I understand why short flight"
Pros: "Everything seemed to run smoothly."
Cons: "No issues this leg"
Pros: "everything was amazing,i love this airlanes end every year fly with them! Thanks!"
Pros: "I was upgrade to Premium Economy with my family. Kids enjoyed playground areas at Frankfort Main Airport. Very nice and clean installation"
Pros: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Cons: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Pros: "Service was good, boarding was fast, no other issues."
Cons: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Cons: "The in flight entertainment was slightly inadequate."
Pros: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Cons: "The flight was canceled"
Cons: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."
Pros: "Food is excellent as always,could offer a little more alcoholic beverages."
Pros: "Onboard real meal and multi-lingual crew very impressive"
Pros: "Everything is perfect"
Cons: "For me,everything is okay."
Pros: "the crew on the flight were simply amazing! Kind, caring, 5*"
Cons: "There was questionable social distancing at check-in and most definitely none from the arrival at the departure gate to using the suttles to get to the plane and boarding. While I appreciate the ever-evolving challenges the current global situation are brining, this was a failure on your behalf. Istanbul international airport = disappointment and a letdown."
Pros: "Delicious inflight meal and outstanding service!"
Cons: "Please keep up the same standards"
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "Seat super small, could not avoid touching other passengers, I am not obese."
Cons: "One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier."
Pros: "I’m pleasantly surprised that this ancient plane made it across the Atlantic"
Cons: "Broken entertainment system, no charging ports, broken window screens, broken reading lights, no AC. Plane was too old to be in service"
Cons: "Food needs improvement, crew was a bit rude"
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Cons: "Food was below average"
Pros: "Lovely wide windows!"
Cons: "Surprised at check in with a $60 fee for my one and only checked bag for a 2 week trip. Felt robbed. Seats very close together on flight. Sore knees."
Cons: "Taking off is too slow. We were late with our connecting flights."
Pros: "Crew was wonderful, the boarding process was efficient. Heathrow Terminal 5 was chaotic and there are minimal amenities once you leave the main terminal to reach your gate."
Cons: "This was a codeshare flight operated by British Airways. The plane was an older, uncomfortable 747-400. I'm not sure how old it was, but there were ashtrays affixed to the doors of the bathrooms. It departed and arrived close to an hour late. There were also a number of hyper social passengers onboard who gathered in the aisle or near the exit doors drinking liberally and socializing loudly. While the excellent flight crew tried to manage them, they were undeterred. Food was mediocre. My entertainment screen didn't work, the passenger in front of me fully reclined their seat prior to takeoff (during the delay) and didn't return it to upright until moments before landing. All and all an unpleasant journey."
Cons: "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
Cons: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Pros: "The crew was professional and friendly"
Cons: "The first class cabin was abysmal, is it was only marginally better than economy whilst the price was far more. Very dissipated with BA’s idea of what’s considered to be acceptable."
Pros: "The British Airways crews were very friendly and i got upgraded to business class. Its great to know they recognize a hello aviator/pilot"
Pros: "Cabin relatively new. Leg room in economy adequate. Cabin crew pleasant"
Cons: "Zero checked baggage allowance!! CDN$70 for first checked bag if booked before hand, $113 per checked bag if paid at airport!! All food and drink on this 4 hour flight from London to Santorini must be paid for!! No peanuts. No cup of soda/pop. Maybe a small plastic cup of water. Bring your own iPod or tablet. No seatback entertainment! On Airbus with very limited overhead hand baggage capacity. Roundtrip cost of this 4 hour flight CDN$800 per person booked 3 months in advance, not much less than transatlantic flight of almost twice the time from Toronto to London on Air Canada Boeing 787 with loads of overhead luggage capacity, free first checked bag, 8 inch screen seat back entertainment system, charging ports, one major meal with wine / beer, unlimited pop, plus snack. A real shocker to get Ryanair amenities on this British Airways flight which was no bargain."
Cons: "Would have been nice to have been offered a glass of water."
Cons: "Air vent was dirty and dusty. The seats were unconfortable"
Pros: "Crew was very helpful Plane was clean Food was hot"
Cons: "Plane was old. Small screen; limited relimited recline. No usb charger. Headphone jack loose. Seats not the best."
Pros: "Great flight despite being fully booked, loved the layout of the plane, service was very attentive and warm. In flight entertainment well laid out and easy to operate."
Cons: "Delayed due to the weather conditions"
Pros: "Quick n easy"
Cons: "No complimentary snack or even water."
Pros: "Service was excellent"
Cons: "Food was served cold. They came back later and offered it hot, but it was way later."
Pros: "The service was the best you could ask for"
Cons: "NO WIFI!!!"
Pros: "All was easy"
Cons: "It wasn't super comfortable"
Cons: "After an 11 hours wait to connect my flight, they still managed to leave one of my bags behind. Not cool"
Pros: "Nice plane and nice staff"
Cons: "No free water or coffee? Absurd."
Pros: "Can never underestimate safety and realiability of BA. Flight was smooth and I have no complaints"
Cons: "Food sucks. Stay with the Beef & potatoes. The Rice and chicken was terrible!!"
Pros: "Your staff were truly excellent, helpful and engaging."
Cons: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."
Pros: "Entertainment and space."
Cons: "Seat cushioning, and food quality."
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Pros: "Premium Economy seats were spacious. And from the looks of it so were economy. They provided nice over the ear headsets which made watching movies nice."
Cons: "The food was not that great."
Cons: "Food was a bit mediocre."
Pros: "On time performance"
Cons: "Boarding was somewhat haphazard with some confusion over who was being called at what time"
Cons: "Worst flight ever. Cabin Crew direspectful, vulgar language, condescending to passengers and manhandeling people."
Pros: "British airways are putting effort into good bathrooms in airport. On time. No problems. Good quality food. Free tea and food."
Cons: "in seat 40 there was no food choice. for baggage."
Pros: "Good legroom and lots of space on the plane"
Cons: "All good"
Cons: "I didn't get one of my bags. It was delayed for 2 days"
Pros: "full flight but well staffed and attentive. Great entertainment options."
Pros: "The airbus 320 was clean and well maintained"
Pros: "There wasn't any food or entertainment offered since it was a short flight. Drinks were available for a fee."
Cons: "I think you should be offered water without a fee on all flights that last over two hours like this one."
Pros: "Their approach, politeness and service"
Cons: "Cannot think of anything"
Pros: "I liked everything! Free drinks, movies on demand on the seat-back screen on the seat in front of you... comfortable seats. I would definitely fly BA again!! (The American Airlines return flight was a bit less desirable in all categories. Comparatively, BA was awesome!)."
Cons: "Not a thing!"
Pros: "Quiet and peaceful."
Pros: "Good overall. Such a quick flight there's not a lot to experience."
Cons: "Nothing negative, we didn't have entertainment or food service, so can't comment."
Cons: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"
Pros: "Food was good. Crew was great. Plane was good."
Cons: "In seat TV was barely operable."