Pros: "Crew was accommodating."
Cons: "No food choice. No beverage services. Limited movie selection"
Pros: "On time departure and arrival!"
Cons: "Just great. Keep it up!"
Cons: "landing is unstable and super scary."
Pros: "Great crew. Funny."
Pros: "Early arrival, quick boarding and deplaning"
Pros: "Crew was great, could have been better with the food .."
Pros: "Yes the 800 is so mush better"
Pros: "The crew was great."
Cons: "It was freezing!!!! All of the passengers were complaining."
Pros: "My flight was canceled- put on a different flight and did not receive my seat upgrade that I had paid for. Agent was quite rude!!"
Pros: "I got a window seat. Nice to have drink service on an hour flight. Boarding was quick."
Cons: "Not any one thing to be honest, I paid for a seat that was a C and that is what I got."
Cons: "Southwest crews are usually nice or funny but our male attendant was a grump, giving everyone distainful looks as he took drink orders and not uttering a single other word to us. No one seemed to be in a good mood on this crew except for the other guy waving goodbye to us as we deplaned."
Pros: "I just LUV Southwest"
Cons: "Snacks- because of a few travelers with peanut allergies, the rest of us have to settle for tasteless pretzels."
Pros: "Flight was amazing!"
Pros: "From car rental to the gate in 20 minutes Every detail went well"
Pros: "Flight Attendants are the best! The take off and landing were super smooth"
Cons: "Free WiFi would make it the ULTIMATE!"
Pros: "Flights from all over country delayed because of low visibility in Seattle. Captain kept us well informed and got us to Seattle safety."
Cons: "delayed 3 times up to 2 hours then advanced take off time after we went to restaurant to get food, and had to rush to get on the plane."
Pros: "Southwest just gets it done. No frills. No chaos. Just efficient."
Cons: "Staff wouldn’t offer me a whole soda, which seemed skimpy."
Pros: "Easy boarding proces. They gave my family extra time to board since we had young children. That is always appreciated"
Cons: "The gate was not desirable. We entered terminal B but had to walk a far distance with kids to Terminal A. Kids were cranky and irritable."
Pros: "The staff was nice, friendly, and funny. Awesome captain over the speakers and the landing was immaculate."
Cons: "Nothing really. Good flight."
Pros: "Got an exit row"
Cons: "That recently my flights on southwest have been delayed."
Pros: "They provide the best service for the price. The employees are helpful and more pleasant than any other airline, and I fly a lot on many different carriers."
Pros: "2 ½ hour delay caused us to miss connecting flight and incurring charges for another hotel, transportation to and from SeaTac and cancellation fees from hotel in Wenatchee!!!!!!"
Pros: "Awesome flight as always by Southwest!"
Pros: "Ms. Nina was attentive to passengers and exhibited superior customer care."
Cons: "Only pretzels on offer"
Pros: "Smoothness of boarding"
Cons: "All was fine."
Pros: "Everything was good."
Cons: "Tight seating, a little dirty"
Pros: "Boarding was fine as usual. In B class I found a window seat."
Cons: "The guy next to me was in my bubble. But that’s a possibility on any flight."
Pros: "Flight was so delayed that I didn’t arrive until nearly 4am. They gave a $100 voucher"
Cons: "Significant delay..."
Pros: "They didn’t serve food or drinks due to the turbulence. So"
Cons: "The plane was 100 degree"
Pros: "The boarding was quick and employees were friendly."
Cons: "There were no movies on the flight that could be watched on a personel device. The Airline attendant was careless with the service which accidents happen but an apology would have been nice."
Pros: "It was the last flight of the night out of Sacramento headed to Seattle and they waited for late arriving connecting flights."
Cons: "After everyone boarded, we seemed to sit a while before taking off."
Pros: "Smooth flight. Complimentary peanuts and crackers, along with the normal beverage made available."
Pros: "Arrival on time even after. 30 mon delay!"
Cons: "Old honey roasted peanuts"
Pros: "Pilot did a good job of landing in the rain storm"
Cons: "Plane was late getting to Oakland and late to leave for Seattle therefore late getting to Seattle. Typical full flight."
Pros: "Awesome flight crew!"
Pros: "The flight was smooth great landing!"
Cons: "I wish they'd serve real food on these long flights."
Pros: "Staff was all very accommodating and helpful. Process was very smooth."
Pros: "Check in for Southwest in OAK was a disaster. It took us an hour to get through a short line, as the desks were barely staffed (despite it being the start of memorial day weekend travel). There were about 3 or 4 desk staff in view, but they often abandoned their desks to aid colleagues or take breaks. As the line grew and grew (and babies started melting down) the staff numbers seemed to dwindle. We arrived at the airport at 9:30 for our 10:55 flight, and barely made it to boarding in time - helpful security staff saw our dilemma and rushed us through the TSA line. The whole time we waited anxiously in the check in line, we saw no sign of any management or supervisors who we could appeal to, or look to get information on the delays. Having"
Cons: "Check in for Southwest in OAK was a disaster. It took us an hour to get through a short line, as the desks were barely staffed (despite it being the start of memorial day weekend travel). There were about 3 or 4 desk staff in view, but they often abandoned their desks to aid colleagues or take breaks. As the line grew and grew (and babies started melting down) the staff numbers seemed to dwindle. We arrived at the airport at 9:30 for our 10:55 flight, and barely made it to boarding in time - helpful security staff saw our dilemma and rushed us through the TSA line. The whole time we waited anxiously in the check in line, we saw no sign of any management or supervisors who we could appeal to, or look to get information on the delays. Having"
Pros: "I hands down think Southwest Airlines is the best!"
Pros: "Flight was going to be delayed significantly - first by an hour, then eventually almost 4 hours, because the plane coming from Philadelphia was unable to take off. Luckily Southwest got a different plane to take over our route, and we left (more or less) on time. It's nice for once to report an airline completely fixing a delay instead of making the passengers deal with it."
Pros: "Fast and efficient. The free wifi makes it easier."
Pros: "All went well, they did as I expected"
Pros: "The crew from Oakland to Seattle was great. Very funny."
Cons: "Small maintenance delay on first fight. This can be a big problem because SW schedules tight connection flights."
Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Cons: "Food and entertainment system"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Leg room was good."
Cons: "No food service during flight."
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "Crew and seating was comfortable"
Pros: "The flight got me home to pdx safely."
Cons: "Nothing except more room on the flight from OKC to SEATAC."
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Cons: "Caused serious problems with our travel plans"
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Cons: "Still haven't left and communication is poor"
Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Pros: "Staff was great at calming nerves. First time flying overseas in almost 20 years"
Cons: "Leg room was minimal and choices for food were small compared to other airlines I flew with the same day."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "One senior flight attendant provided exceptional and memorable customer service. She was extremely positive, professional and reached out to all passengers to ensure their needs were meet. I've been managing customer service experiences for 20+ years and the level of service she provided is invaluable."
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Flight attendants were very attentive to elderly mom and her needs."
Cons: "Missed connection due to slow ground crew (no ramp to de-plane)"
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Cons: "Cramped seating"
Pros: "The meal that was served was excellent. The in-flight wi-fi worked great."
Cons: "The plane was freezing- the crew was alerted to this by more than one passenger and the heat came on for about 10 minutes then it was back to cold air blasting through the plane. It was nearly a four hour flight and it was just not comfortable."
Pros: "They are always on time even earlier, boarding fast and the flight attendants are very kind"
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Pros: "Nice crew."
Cons: "A 5 1/2 flight and just a tiny bag of pretzels. Bring back meals to flights, with NO extra charge up front or on flight. Planes with tv's built into seats are better. On cross-country trips, movies should be free as well as WiFi. These extra charges are proposterous."
Cons: "no complains"
Pros: "For the most part everything was good"
Cons: "The plane was small and the guest in the seat next to me occupied his seat and made himself comfortable enough to extend himself into my space as well. I paid for my seat and didn't expect to have to share it with anyone else. It made the three hour flight a bit uncomfortable."
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Pros: "Friendly staff and very helpful at getting our boarding passes and luggage checked."
Cons: "The need to clean their planes before letting passengers board. Food stuck on trays and spilled drink and food on seat. Don't bother using your own device (ie. ipad). There really isn't much to see without paying for it. No internet on this flight."
Pros: "good service"
Cons: "tiny seats no leg room"
Pros: "Flight were on time"
Cons: "Nothing really"
Cons: "Not sufficient time between flights - catching next leg to Atlanta. Had to literally run to another concourse to make flight even though the arrival from Anchorage was on time."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Crew is amazing and friendly"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Food was decent. Entertainment was decent."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Food was so good. Crew was also very nice."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Cons: "No dairy free options!"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Cons: "You messed up my life with your poor service."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "As usual"
Cons: "Landing was a bit rough"
Cons: "My flight was delayed and after that they even lost my bags."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Flight went well and was smooth."
Cons: "The plane bathroom was old and junky"
Cons: "Lack of legroom in economy"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pros: "the flight was on time and the staff very helpful"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Cons: "Very rude flight attendant - unnecessary attitude"
Cons: "Unkindness of gate agent"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Cons: "Snacks if possible"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "Left on time, smooth flight"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "Everything was awesome"
Cons: "Flight delay"
Pros: "Everything was great."
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "WiFi entertainment not working"
Cons: "The crew was not friendly. Rude tone."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Movies available."
Cons: "One segment had very Little leg room and a reclining seat in my lap."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Pros: "I made it"
Cons: "I had to run for all its worth."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Cons: "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Pros: "I was in group 2"
Pros: "Crew was friendly."
Cons: "Uncomfortable, no food"
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "The crew was professional."
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "Fast and efficient"
Cons: "Seats could be more comfortable. Especially head rest."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Crew was amazing. Very professional and organized. Plane was clean and seats comfortable."
Cons: "No seat entertainment."
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "Crew was accommodating."
Cons: "The fact that United forces basic economy customers to check carry-on luggage is nothing but a cash grab. Some of the overhead compartments were completely empty yet they force you to pay ?30/ bag. They also gouge you an extra $25 per bag if you bring your carry on to the gate."
Cons: "I had to change the flight because the ores delayed"
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Pros: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Cons: "Since the flight was an international connection I had to retrieve my luggage and then drop it for the next flight. United Airlines did not build in enough time between the flights for the time it took their baggage handlers to send up our luggage. They need a much better system with the baggage delivery. I had to run to make my flight because their baggage handlers took so much time."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Cons: "There was a name change needed for the flight..they weren’t able to support that at all resulting me cancelling the flight."
Cons: "Why???? Why do you load from front to back ?? Fill the back to front. Would save so Much hassle and waiting etc."
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Pros: "On time departure and arrival"
Cons: "One lavatory inoperable"
Cons: "taxi time longer than fly time"
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "Boarding was easy and comfortable seat."
Cons: "Snack was pretzels as I prefer nuts and no entertainment!"
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Cons: "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
Pros: "Snacks and drink"
Pros: "We got there on time!"
Cons: "In flight entertainment worked fine at first but then, halfway through my movie, it just kept stopping and trying to buffer. I tried to reboot my device, reset internet connections, restart the app, but nothing worked. Even though I had 40 minutes left in the movie and 90 minutes left on my flight, I couldn't finish the movie."
Pros: "I made it to my destination 30 minutes early. Thank you all very much. I only gave one star for food and entertainment, because I couldn't check n/a."
Pros: "The crew was polite"
Cons: "It took pass our departure time to get people onto the plane, the plane was super delayed 8:25 turned into a little over 10, and I was super uncomfortable the whole flight. Spent the majority of my day in the airport just waiting on this flight."
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Pros: "Crew was nice and the pilot had some sort of Sean Connary accent that made it interesting:)"
Cons: "3 seats instead of 2 on either side"
Pros: "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
Pros: "Quick boarding, friendly staff, treated exceptionally well. Seats weren't small for me, being a bigger guy and all."
Cons: "The delay of 1 and 1/2 hours caused us to miss the next flight. We called United to report the delay and they promise us the next flight was going to be held. They didn't. Don't make promises you can't keep."
Cons: "FLIGHT FIVE HOURS LATE"
Pros: "Getting there quickly."
Cons: "Of course it is so noisy. I reserved my seats and they strung us out from 8 to 20.. geeze.. lot of good that did."
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Pros: "Arrived on time, no luxury but great price."
Cons: "Smaller planes, but was expected for the value."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Cons: "Rude staff, delay flights, and late flights."
Pros: "I like how you update information on my email about my flight"
Cons: "I have no complaints everything was very good."
Pros: "The flight attendants gave me a whole can of soda vice just pouring one single cup"
Cons: "Baggage fees."
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."
Pros: "Nice smooth flight"