We made great time and arrived early
Small airplane, not completely full which is good,no food but short flight so it's ok. overall i rate 7 out of 10 good but not the best.
Pros: "Clear instructions, clean plane, flight on time."
Cons: "Getting food service back on plains."
Pros: "Everything was awesome"
Cons: "Flight delay"
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Everything was great."
Pros: "Arrived alive."
Cons: "Literally everything. Plane was super dirty upon boarding amongst other typical AA complaints."
Cons: "WiFi entertainment not working"
Cons: "Checking at Oklahoma City was a bit chaotic. There were not enough monitors to check in so a long line ensued. Then bags were stacked all over the place making one wonder if your bags would get on the flight. Not good."
Pros: "Comfortable plane."
Cons: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Pros: "Friendly crew, comfortable and ON-TIME!!"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Cons: "Poor service, horror food, and terrible check in attention. On top of this, they lost my suitcase!!!!"
Pros: "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
Cons: "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
Cons: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Pros: "Movies available."
Cons: "One segment had very Little leg room and a reclining seat in my lap."
Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
Cons: "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."
Pros: "Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do."
Pros: "The flight was smooth and quick."
Cons: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Pros: "The flight attendants were fantastic. They took great care of us the entire trip."
Cons: "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
Cons: "I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston."
Cons: "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
Cons: "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."
Cons: "Missed that flight because my finair was delayed at Helsinki"
Cons: "Not able to check luggage all the way through"
Pros: "Boarded on time, and was a quick flight."
Cons: "There were cabin pressure issues mid-flight that really hurt my head."
Pros: "Very comfortable and enough drink service."
Cons: "Staff behaviour"
Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."
Cons: "American Airlines is continually delaying flights. Impossible to actually plan around."
Pros: "Window seats very cramped. Shoulder literally resting on bulkhead. Otherwise crew, pilot, and service were good."
Cons: "Seat very close to side bulkhead.."
Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "flying alone I had lots of room"
Pros: "Flight was not full so i got two seats to myself. Movie selections was great, and crew was great ."
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "The onboard crew was amazing. No problems there. The flight was decent."
Cons: "Both ways I had delayed trips. On my way back my first flight was running late. So arriving at my connecting airport I literally had to RUN clear across be airport and the attendant tells me I was a "no show". So I would have to wait and go on a different flight. The plane was still there. It was 25 minutes before take off time. And she rerouted me onto a different aircraft in which I had to RUN to the other side of the airport again. Only to find out this flight was delayed for 45 minutes. In which adding on to me already delayed flight. I understand some things are out of everyone's control. But the lady made me feel like I was just looking around in shops instead of being where I needed. Never again."
Pros: "Crew was friendly."
Cons: "Uncomfortable, no food"
Cons: "Everything, will never fly American Airlines again"
Pros: "The young woman running the admirals club front desk was excellent Friday July 29"
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "The videos"
Cons: "Seats are small"