Likes: Comfort and cleanliness Dislike: 2 hours layover in Manila is not enough to change plain, immigration, collect baggage and change of terminal
The flight was delayed and food was averiage - only sandwich. The flight attendants were good and gave outstanding customer service 👍🏼
They forced me to check a bag. When Kayak sold me these tickets I was not informed of carry on baggage weight limits.
Great food on both legs and fast customer service from the stewardesses....
The food was great; the attendants were pleasant. Waiting to onboard felt stressful, as passengers who had connecting flights at SEA had to be verified again for two things before getting a real boarding pass: passport and carry-on luggage weight. The boarding pass issued by another airline (i.e., the first leg of my trip) did not count. The S terminal at SEA was barren, with lots of sensory overloads because every airline was repeatedly broadcasting long lists of names of passengers who had not gone through that verification process. The carry-on luggage weight check seemed futile to me. I saw a woman who opened her over-weight suitcase to move some items into her shoulder bag. She still boarded with two huge bags with her. I assume this check is an endeavor of ensuring fairness of the overhead bin space or optimizing fuel efficiency when gas price is through the roof, but I don't know if either goal is achieved. Nonetheless I respect the crew's dedication to the SOP.
Food tasted like the meat had freezer burn. Another thing all of our 4 check baggage was left somewhere and my oral medication for my diabetes was left in one of the lost luggage..most of the flight attendants did not know how to communicate in English.. the trip was a total nightmare
The crew need to be more friendly it seem everything such a rush situation during dinner and breakfast. Smiles to the passenger go such a long way just the service from Seattle to Taipei, service from Taipei to Bangkok were great more pleasant the flight attendant from Thailand she was very nice, as far as entertainment were amazing , wiffi connection was incredible great, I will be able to charged my phone from Seattle to Taipei and from taipei to Bangkok I won’t be able to do so flight attendant told me that because I don’t have the original iPhone charger connection has nothing to do what type of charger I have so she said there is nothing she can do about it. Foods : from Seattle to Taipei were ok no flavor , from Taipei to Bangkok I have chicken teriyaki the rice is overcooked all the flavor stuck on the aluminum wraps , breakfast the congee was on point and delicious. Will I recommend anyone to fly with Eva air go for it so you can experience yourself for myself I won’t fly with them again I’m gonna stick with Singapore airlines instead.
Never went. Got rescheduled with Phillipine Airlines to Bali, which was fine.
I am really satisfied with Eva Air and will definitely fly with them again.
The flight from SEA to Taipei was on a Boeing 787-10. Economy seats were unacceptably cramped and the seats themselves were old and lacking cushion. I'm only 5'3" and couldn't cross my legs as my knees were up against the seat in front of me! I could not get WiFi to work most of the time on both flights and crew were invisible except to serve meals. The onboard entertainment also did not work reliably and was very hard to hear through the provided earbuds. The Asian vegetarian meals were interesting. I hope they can provide a fully vegan option though these meals seemed to be already. I appreciate their providing these meals options for vegans. I don't think I'll fly a 787-10 if I can help it. It was the definition of a sardine can in Economy.
Fine. I like the attendant hospitality from Tokyo to Seattle bettet
They moved my seat without my consent and they won’t refund the money I spent on it. I paid for a front row aisle seat and they moved me to a center seat in the last row of premium economy. They were very rude about everything and nothing like Singapore Airlines or Korean Airways which I flown before.
My experience with KAYAK was an absolute nightmare!!! I will never use your stinking company again, and I have been spreading the word. You stole over $1,000 from me. For the rest of my life, I will always steer people away from your dirty company.
Communication about delays was not very good. Crew and staff were excellent!
If they can provide a direct luggage transit line at JFK airport for all connecting flights, that would be prefect,
SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?
I had a hard time checking in as my first and middle names lacked a space. The vendor spent a long time fixing it with the JAL. This should not have been a problem. Check in at ohare was good as Regina was very helpful and kind.
I booked with a traveling agency 1 year in advance. The company then changed our flights trying to shorten our stay months out from our departure that would cause us to significantly change our itinerary especially as a part of a larger group who had already purchased events for the trip. Not only will I never use KAYAK or ARANGANT again, I will never fly with American Airlines again. They did their utmost to ruin our first flight to Japan by turning every flight into an arduous ordeal. The flight home took 48 hours riddled with extended delays and multiple layovers. If you want to to ruin your trip use these companies that take your money and then choose the most inconvenient flights so that they can keep the profits for themselves. Worst experience is ever. Just book the flights yourself. The “savings” are not worth the headaches. Just delete the app altogether.
Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!
There was a certain guy in American Airlines his name is AAROON who tried to charged me for 246 dollars so I can fly from Dallas to DJT Palm Beach International Airport ; wherein it is not my fault why the flight is delayed so why do I need to pay ? I insisted my rights and told me to contact the company who booked me. But upon taking to Japan Airlines people they said upon checking I don’t have to pay additionally. So please check your people who does so things like this to passengers.
Paid for seat assignments that did not in any way match seats received, and had to upgrade at checkin
All was great on flight to Tokyo. The ROOM setup was very comfortable. Definitely will try to do again.
Long haul from Chicago to Tokyo was great, traveled in the ROOM on ANA and experience was great all around. The flight from Tokyo to Bangkok was fine. Definitely a good way to go. Should have stopped in Tokyo for a bit.
I thought I purchased premium economy but got an economy seating for an expensive airfare from Kayak. Not able to pay extra to upgrade at all
On time, food was great. Didn’t wake me up when they saw me sleeping and as soon as I used the toilet, they came up and asked me if I wanted dinner. Right on!
I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
The flights with ANA were great. The flights with United, not so much.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
Great flight. I should have figured out the bed situation in biz class earlier. Confusing in dark. My bad.
Business class check-in was flawless; was automatically given a lounge voucher. Flight attendants were helpful and professional. There was a purser who introduced herself at the beginning of the flight but then I never saw her again.
For a 17hr economy flight it wasn’t bad at all, thankfully it wasn’t a narrow body plane.
Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.
Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.
Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
Loved the easy process to board and the experience overall was smooth
Set on the plane for two hours before pushing off the gate due to the power source issue being fixed which was known before letting people board the plane. On top of that it was very hot as AC was not working properly. Terrible experience and limited communication provided by the crew on the status of the issue. They should let people deplane while issue is addressed instead of frying them and glued to the seats.
I am United’s newest fan. The planes are clean, the staff is so friendly and snacks are more than just old pretzel crumbles. The captain came and said hello! Truly amazing experience
1 person checking us as we boarded, left gate on time, 12.30 we are told we were held for 15 mins as other flights were waiting to take off, captain due to rain … they were having a longer gap between take offs , 3pm we took off , they went land route via New Orleans in to Florida landed at 5.45pm offered coffee and a biscuit
Service was slow Flight was very loud at back of plane
Seats needs to be wirer and food is very poor
It was good overall except from Omaha to Denver when flight a was a repeatedly delayed apparently due to some issue at Denver. Communications could have been handled better. I had to board then deboard with luggage and board again
There were issues with the first segment but what really bothered me overall is that you rebooked me and put me in a seat away from my wife and then put her in another booking or boarding group. I don't like having to monitor every little thing you guys do in order to get what I paid for in the first place.
The staff was phenomenal. I can’t think of anything that could be better. Will be flying with UA again
I had very little time to change planes originally in Denver after my flight from Omaha. I had an hour and a half layover in Denver originally and my flight leaving Omaha was delayed an hour because they had to change a tire which I can understand. When I reached Denver my other flight was late, fortunately, but I still had only 10 minutes to run about a mile through the airport to get to my flight. Again, fortunately I am a healthy 71-year-old and was able to accomplish this feat. However, the stress was more than necessary to bear.
