Fantastic pilots! Great landing in a windy weather situation.
Pros: "Not much"
Cons: "Crew kept bumping me in flight. Deplaning took too long."
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "Comfortable and safe flight."
Pros: "Very clean, kind w mask instructions, like boarding back to front"
Pros: "Amazing Crew, very friendly"
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Cons: "delay due to lack of deicing equipment"
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "Safe and fast journey."
Cons: "Vegan options for everything."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "Boarding so efficient we left early and arrived super early."
Cons: "WiFi on plane dropped out a lot."
Pros: "Flight crew got us to Columbus on time despite a delay leaving the gate"
Cons: "More room, less congestion."
Pros: "Crew was very good."
Cons: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Flying first class was wonderful. Great crew. Good food."
Cons: "Can’t think of anything."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Cons: "The plane was hot"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Cons: "Food was terrible, for first class they need to up the standards"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Cons: "I didn’t like having to pay for bags and headphones."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Pros: "My comfort zone seat"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Cons: "Change d for WiFi. Cheap"
Pros: "Staff were awesome. Give them a raise."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."
Pros: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Cons: "everything - service - facilities - food - amenities - an overall wonderful experience!"
Pros: "i thought the food was fairly good.i thought the crew were good."
Cons: "that we were about an hour late departing. i thought the entertainment especially the movies could have been better."
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Boarding process was fairly easy. Seats were slightly cramped but overall was fine. Departed on time and landed a little early too.
Flight delayed due to light in bathroom not functioning. Waited on board for over an hour for maintenance to look. Ended up being told to just use bathroom at front of the plane!
Recommend for free wifi .
Pros: "nice new plane, lots of room"
Cons: "No fuel available"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "The crew was great!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Pros: "One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Don't know her name but she had the best personality and really took care of a lot of people not happy being late of stuffed into a very small plane."
Cons: "Delays happen but DCA is a pretty big hub not to have a big enough plane to get passengers on board who are already delays. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead."
Pros: "Boarding was seamless, crew and flight attendants were awesome."
Cons: "The aircraft itself seemed dated. Very limited seat adjustment options, considering I was in First Class"
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Pros: "Nice seats, good food, good service"
Pros: "seat space (paid +$180)"
Cons: "There is no USB port or power plugs"
Cons: "Took off 40 min late without explanation"
Pros: "Courteous, friendly staff"
Cons: "Horrible customer service I will never fly with American again"
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "It was very cold on the flight, even with the blankets we were given."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Cons: "No entertainment. Seat was dirty. Small plane."
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "Fast boarding."
Cons: "Slow on return of gate checked bags. A little late in getting off the ground."
Pros: "All of the new release films were available for free which was fantastic and made the flight go so smoothly and quickly. Breakfast was really tasty. I liked the small snacks given with breakfast."
Cons: "The dinner was bland."
Pros: "It was all good.it was"
Cons: "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
Pros: "overall best airline I flew, steve"
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Cons: "The plane was not stocked appropriately- ran out of mist drinks."
Cons: "The lady at the boarding gate at newark airport was extremely unpolite and with a very law service attitude"
Pros: "My original flight and rebooked flight were both canceled, then this flight was delayed. Even with the extra time, we still sat on the runway because paperwork wasn't in order. It was just a mess."
Cons: "I had to rebook my own flight and considering the plane was already delayed, it should have departed as soon as we left the gate."
Pros: "Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours."
Cons: "Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!"
Pros: "United’s crew were the sweetest. They knew I looked so tired, they took care of me and everyone on board!"
Pros: "Arrived a few minutes later than scheduled but no fatalities or interruptions."
Cons: "Flight was cancelled due to weather. Earlier flight delayed twice for take off."
Cons: "United's In-flight entertainment did not work."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Cons: "I got dumped the day before I was supposed to fly to see my girlfriend. There was nothing I could do about taking the flight anyway. Because I needed fly as cheep as possible, I used you to book my flight. I tried to get a refund, but found out with fees it was going to cost more than I paid for the ticket."
Pros: "They loaded the plane quickly."
Cons: "They don't enforce the carryon bag size. Overhead bins filled with large bags."
Pros: "good flight"
Cons: "no entertainment"
Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."
Pros: "Plane was on time and even landed early"
Cons: "The gentleman sitting next to me held his duffle bag on his lap the whole flight. Take off and landing included. Take off I thought no big deal, but when it was time to land the flight attendant actually looked right at him and said nothing.. When I put my tray down, there was sugar and coffee stains on it. Luckily, I had a wet wipe to wipe it off. The attendants were not very friendly and I was disappointed with them. It just seemed like they were in a hurry. Note this was my flight from Omaha to Chicago. NOT the connecting flight Ord-DCA."
Pros: "It was a typical flight."
Cons: "The screen/ video entertainment system was broken and the flight attendant was rude about it."
Cons: "You forgot my TSA"
Pros: "people were polite and nice"
Cons: "cramped seating"
Pros: "Everyone was very pleasant, flight was on time."
Cons: "Tight seating."
Pros: "The plane didn't crash"
Cons: "You pay for everything- including wi fi. Cheapest, saddest flights I've ever had. Never again flying United."
Pros: "All perfect! Amazing how much nicer flight staff was!!"
Pros: "Short flight"
Cons: "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
Pros: "Crew and staff were helpful along the way. I had a pleasant experience overall."
Pros: "Boarded on time"
Cons: "Late to mke!"
Cons: "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
Pros: "Nothing really."
Cons: "The fact that my bag got sent to LAX."
Pros: "Absolutely nothing."
Cons: "Boarded plane with my 8 week old baby. After getting settled had to deplane due to mechanical issues. Then I stalled feeding as he has to nurse during takeoff to relieve pressure. Airline kept slightly postponing it so wasn't comfortable nursing as I needed him to eat during takeoff. But no realistic time was ever given. Eventually they cancelled flight and they rebooked next day. Then united realized they would have to give travel vouchers / hotel if flight was cancelled so they re labeled it "delayed" to avoid putting everyone up in a hotel. 13.5 hrs of a delay overnight is not a delay and deserves better treatment! To add insult to injury, my GATE checked stroller took 45 min to come up to the top of the jetway. 45 minutes! I had to ask 4 times with a screaming 8 week old with nowhere to set him! The kind girl kept paging down to them but nobody would bring it up. It was absolutely horrible. Then today at check-in they couldn't figure out how to print the infant boarding pass which ultimately took 30-40 min of the lady trying to no avail. I arrived 1 hr 10 min early to my flight and nearly missed it due to United. The issues with printing my "infant voucher" caused me to have to run through the airport and frantically collapse stroller to make on time. With zero sleep thanks to the debacle the night before. Beyond disappointed and believe should be compensated for this experience."
Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"
Pros: "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
Pros: "Almost didn't make my connection."
Pros: "Everyone was beyond helpful and wonderfully nice."
Cons: "The seats on the 737 are uncomfortable."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Pros: "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
Cons: "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."
Pros: "View out the window"
Cons: "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "The crew members were friendly and efficient."
Pros: "People were very nice and friendly"
Cons: "Flight was rough & delayed"
Pros: "I always appreciate a nice smooth landing."
Cons: "The caramel wafer served with the beverage in flight."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "I did not like anything. Please people don't book through kayak. Scam website"
Cons: "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."
Pros: "Even though we left almost 30 minutes behind schedule on a hour and a half flight, the pilot made up the time in the air and we touched down 2 minutes ahead of our original time. I know a bunch of people had connecting flights and we're very happy."
Cons: "Departure was delayed for unknown reason, first flight of the day and the plane was sitting at the gate 2 hours prior to it's scheduled departure time."