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Pros: "Crew was great and economy seats have above average legroom."
Cons: "Bathrooms could have been cleaned up a bit."

Pros: "The crew was on it when it came to responding to the call button."

Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."

Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."

Pros: "Everything. Seat...crew...food...all of it."
Cons: "Can't think of anything. All was great."

Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"

Pros: "The entertainment"
Cons: "More food selection like vegetarian"

Pros: "Great service and a very friendly crew."
Cons: "The food was ok, average and nothing special."

Pros: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Cons: "The second meal wasn't the greatest but I think it was me not the food."

Pros: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
Cons: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"

Cons: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."

Pros: "Economy seating leg room is better than US domestic airlines."
Cons: "Nothing!"

Cons: "Little leg room on shorter flights/smaller aircrafts."

Pros: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."

Pros: "Staff was very nice"
Cons: "Very small seats"

Cons: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."

Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."

Pros: "Oh this was such a great flight... service was perfect!"

Pros: "Everything"

Pros: "Everything"

Pros: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."

Cons: "Same above"

Pros: "I love it."
Cons: "none"

Pros: "They have a enough space even economy’s seat."
Cons: "None"

Pros: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."

Cons: "Excellent!"

Pros: "attentiveness of the crew to people of multiple nationalities."

Pros: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Cons: "Flight to BKK was on 747s my favorite plane."

Pros: "Great staff"

Pros: "More legroom Excellent service Good good"
Cons: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"

Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."

Pros: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Cons: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."

Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."

Pros: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."

Pros: "The crew are friendly, the flight was comfortable"
Cons: "Nothing"

Pros: "everything"
Cons: "nothing"

Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."

Pros: "There was plenty of room with empty seats."
Cons: "The breakfast food was not good. Some of the staff couldn't speak English."

Pros: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."

Pros: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"

Pros: "Good food. Good movies. Plenty of room."
Cons: "Long flight, nothing you guys can do."

Pros: "Since this was a connecting flight it was decent turbulence was more felt."
Cons: "None"

Pros: "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
Cons: "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."

Pros: "Good Customer Service"

Pros: "You guys ROCK!"

Pros: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Cons: "Baggage handling (rough), de-planing."

Pros: "The plane was not full and it was a quiet flight. Time past quickly."
Cons: "Seats were not that comfortable and the meals could use some improvement."

Pros: "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
Cons: "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."

Pros: "This almost 14 hour flight went surprisingly quickly despite being in Economy. The seat space was unusually roomy for economy. They served two complete meals (superior to what you get in First Class on an American flagship carrier) plus a snack and periodic juice. The sky was totally clear over the Gobi Desert, Mongolia, and Siberia, and it was fun to be able to see these regions I have read about since a boy but never visited. The Seoul airport is quite nice and the connection was easy (unlike, say, Bangkok). Korean Air definitely is an airline I will use again."
Cons: "I would have liked more entertainment selection (e.g., there was only one movie in Spanish on a flight to Spain and the TV selection was fairly small). I wish they had been a bit more generous with the beer and wine."

Pros: "Fine flight - only 30 min"
Cons: "Nothing"

Pros: "Everything."
Cons: "Nothing."

Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"

Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"

Pros: "Super easy"

Pros: "The crew was polite, efficient and prompt"
Cons: "The food quality needs improvement!"

Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."

Pros: "The crew was great. The seats were good but not as spacious as some other business class airline seats."
Cons: "The TV screen interferes with the tray table and could knock off food from the table."

Pros: "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."

Pros: "Everything"
Cons: "I can’t be more demanding. Everything on the flight were good."

Cons: "Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather."

Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"

Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"

Pros: "The staff was very helpful"
Cons: "None"

Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."

Pros: "Fast transit connections in Auckland, Good times for departure/arrival"
Cons: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"

Pros: "Best airline meal I have ever had in. 50 years of flying."
Cons: "The seating configuration in business class"

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Pros: "My Dreamliner my seatmate the CREW! Flight attendant even made balloon for a little girl in shape of a dog!"
Cons: "Loved everything"

Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"

Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"

Pros: "The entire group of employees were excellent, and very friendly."

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "Very friendly staff, speedy boarding, nice comments from the captain."

Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."

Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"

Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"

Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."

Pros: "Technology viewing screens"
Cons: "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"

Cons: "Just a bit cramped"

Pros: "Wasn't too cold. Entertainment was good, needed more newer show/ movie options,"
Cons: "The touch screen wasn't working and was very slow, seats weren't comfy, felt like we were all squished together."

Pros: "Great food, wine, service Seats"
Cons: "no wifi"

Cons: "Delayed by 45 minutes"

Cons: "Economy was too squished. Hard to eat with people next to you."

Cons: "Long distance from arrival gate to departure gate"

Pros: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."

Pros: "Crew were very human unlike in the industry. Seat next to me was empty, I requested to change the seat Ms. Aimee the crew let me after safe cruising. Best part is, the seat was sky couch or premium economy and she let me use it. If it would be other airlines they would mindlessly refuse it. High level of courteousy and sense of exellent service displayed. All airlines should learn"
Cons: "Food could get better."

Pros: "It was s safe flight."
Cons: "I didn't feel valued and appreciated. Poor options for complementary food service."

Pros: "Fr]iendlyt, efficient flight attendants"

Pros: "Was the same, everything allright"

Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Cons: "Nothing!"

Pros: "They put me on a flight to Auckland and then a flight to Wellington"
Cons: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"

Pros: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."

Pros: "food"
Cons: "how long the flight was"

Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."

Pros: "Good with kids Clean new planes"

Pros: "New plane, direct flight"
Cons: "Outward flight had unfriendly staff. Return flight had staff that were invisible. You either get a mean mom or a negligent uncle, neither are optimal for flight crew."

Pros: "Business class flat bed is proper flat with amazing bedding. Airline is professional but doesn't take themselves too seriously. There when you need them, no attitude when you request something."

Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."

Pros: "Nothing"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Cons: "You guys didn't allow me to get in this plane and i missed my flight."

Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."

Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"

Pros: "I liked the entertainment"

Cons: "No food on board and we were hungry"

Pros: "Friendly crew."
Cons: "Slow boarding."

Cons: "No charging outlet."

Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"

Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."

Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."

Pros: "got there on time, no delays. very smooth"

Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Pros: "By"
Cons: "A three hour delay on the first flight and a hour delay on the second..."

Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"

Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"

Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."

Pros: "Nothing."
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."

Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."

Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."

Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."

Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."

Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."

Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"

Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"

Pros: "Delta flew their way back into my heart this time around"

Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."

Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"

Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Cons: "Temperature was too cold"

Pros: "The food"
Cons: "No entertainment"

Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"

Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."

Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."

Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."

Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"

Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""

Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."

Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."

Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"

Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."

Cons: "Please review the message I sent concerns Atlanta hartsfield."

Cons: "I thought I stated this before about the flight (5), Treatment (5) all the rest (5), but Atlanta Airport does not support disabled people using scooters to get from one plane to another. With more people using these, only a matter of time until a reporter males this an ISSUE. Meanwhile I will make every effort NOT to use ATLANTA HARTSFIELD. This includes my wife, also using a scooter."

Cons: "I showed up 2 hrs before the flight. Was told the flight from Toronto to Minn was delayed 30 minutes and go stand in line to speak to an agent. There were approx 20 in line yet only 2 gate agents at 4:30pm. One of the gate agents kept helping the Premium members and bypassing the standard line. The other agent was in a coma as his average person at counter was 10 min. Finally get to counter and they hand me a boarding pass going via Salt Lake in 30 minutes. But has a 3 hrs layover in SL. I then get to US Custom check for US residents re-entering and the line was a good 30 minute wait. You would think the Delta folks would have accounted for that line. I had to ask everyone in front of them if I could skip in front as the plane was now departing in 10 min. I had to then run on a bum knee and was the last to board. The agent at gate was saying we were calling your name but did they think I could have been stuck in customs? On that short of a window they should have walked me through Customs to make sure I got on a flight they wanted me to take versus my scheduled flight."

Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"

Cons: "It was belated by 2.5 hrs :("

Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"

Pros: "Reachung my destination"
Cons: "I can appreciate the stress on everybody's mind but this was the worst time i had flying. Short story, 10am thursday-7pm friday. Less short story, 4 airlines, 3 security screenings and 2 customs stop points.7 delays, 2 cancels and 1 miss. It was a ping pong nightmare and 2 times it was suggested i take a bus...after i spent the money on a plane ticket with no offer of compensation, food vouchers or hotel accommodation. Delta has to convince me to come back to them."

Pros: "Good connections, short layover but long enough."
Cons: "Last minute gate changes, not announced."

Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."

Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."

Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."

Pros: "Our stewardess was amazing. Took very good care of us. My son was sick and made sure a wheelchair was available for him total take us to transportation. Made our trip. Thank you!!"
Cons: "All was good"

Cons: "More room"

Pros: "The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly."
Cons: "Everything was perfect. Thank you"

Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."

Pros: "Read above"
Cons: "Read above please"

Cons: "No entertainment service."

Pros: "Nice new 737 max aircraft"

Pros: "Horrible check in"
Cons: "Rude staff"

Pros: "Need more leg room"

Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."

Pros: "The flight was on time."

Cons: "Tiny chairs"

Pros: "I would like to see more spacious and comfortable seating. They rest is inconsequential. Besides that, no complaints. Thank you."
Cons: "We did not like feeling cramped. This part of the world is breeding much bigger humans than before. Please make allowance for that. I had a tough time breathing...2 big guys side by side is a sorry sight in that limited space."

Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"

Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"

Pros: "West Jet never disappoints..."

Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."

Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"

Pros: "WestJet was great. I had assistance this flight and they took great care of me"
Cons: "Totally full flight so squished in my seat"

Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"

Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."

Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."

Cons: "2 hour delay, small plane, rude crew"

Pros: "The reservation was quick and effective"

Pros: "Nothing"
Cons: "Our flight was delayed by 3 hours. We missed our connecting flight so we are in a hotel in Toronto now at 1:30 am. And our flight out is at 5:50 am and we will need to get up by 4 to get to the airport by 4:50. Getting our hotel and food vouchers was long and painful and disorganized. Would not fly with them again"

Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."

Pros: "Cabin Crew were nice"
Cons: "Very tight seating."

Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."

Pros: "Very helpful employees letting us know procedure of bosrding"
Cons: "All good"

Pros: "Personable and professional staff. Great service"

Pros: "Excellent staff. I wish american carriers would take lessons from them."
Cons: "I was sitting next to a 5 year-old boy who had a hard time sitting and his mother had nothing for him to do. He kept kicking me, by accident, and was disruptive and noisy. Finally I decided on a counting game with his m &m's and that lasted for about half an hour. I know that West Jet had mo control over this situation."

Pros: "Soft voice of flight attendants with such an early flight."
Cons: "Paying for food. Paying for luggage. Movies in a loop, not on demand. Missed beginnings of all movies I watched."

Pros: "Check in time"
Cons: "Had to buy food and my luggage which had my medications didn't arrive with me"

Pros: "Really great attendants. Friendly and humorous."
Cons: "They took the tablets pretty early it felt. 45 minutes before we landed. But other than that, great experience!"

Pros: "Smoot boarding on time leaving earlier they were we supposed to be everything will be smooth"

Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"

Pros: "As usual, the gate and air crew were extremely helpful and efficient. I love that the flight attendants almost always have a great sense of humour. This helps put everyone at ease and in a good mood for take-off. The flight was right on time."
Cons: "We gate-checked our baggage on the first leg of the flight and didn't quite understand why we had to take it off and back on again for this flight when it was on the same plane. There wasn't much legroom; and when the rather thoughtless guy in front of me reclined his seat fully, I could barely move. Luckily, it was a short flight."

Pros: "Best WestJet flight ever!"
Cons: "No issues."

Pros: "Reaching my destination"
Cons: "Wish the emails/alerts came sooner. I waz always in transit when i was told my flights had been delayed or cancelled. I wont blame people for weather but it was the most annoying trip i have yet to take. I dont mind dissapointment but please dont waste my time."

Pros: "Excellent crew"
Cons: "No issue at all"

Pros: "same as above."
Cons: "same as above."

Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."

Pros: "fair bit of leg room. fairly relaxing flight, as i am not a frequent flyer. good and safe landings as well as 'lift off' all staff was good on flight"

Pros: "safe flight comfortable seats but not much room"
Cons: "limited leg room"

Pros: "Clean plane, entertainment, crew...WINE! This has been my best flying experience in Economy for a long time. Good leg room."
Cons: "The checkin agents couldnt help me to merge two itineraries for easier transfer between two WestJet flights."

Cons: "Paid for reservation of a particular seat. At check-in was offered my choice of another seat without regard to the fact that I had paid for seat selection. Westjet employee did not honour paid-for selection or offer refund."

Pros: "Boarding was quick and expedient. I was worried the flight might have been held up because Schiphol airport is too small to handle its increasing air traffic and is often backed up with planes waiting on the tarmac to dock or take off. But it was an early morning flight and everything went smoothly. We landed on time, disembarked efficiently, and were on our way."
Cons: "Everything was great."

Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"

Pros: "Very old aircraft. Looked extremely run down and many things were broken."

Pros: "Yes"
Cons: "Was excellent"

Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."

Cons: "Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good"

Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."

Pros: "I reached my distanation safe"
Cons: "Newer and cleaner plane better entertainment"

Pros: "Warm welcome, on time and comfortable"

Pros: "Crew was very professional, food options were excellent."

Pros: "We did not crash and we even were on time"
Cons: "Terrible service. I had to return my tray 2h after lunch since no one had picked it up. Ice cream stick melted on me because the crew had been chatting too long... A/V choice was reduced to very few for movies and I could barely see the screen anyway. Sound was awful and plug unreliable... Besides that, ti was not a bod 9h."

Pros: "Entertainment system was ok but selection limited compared to other airlines. Crew was friendly and unobtrusive, nice for a red eye flight."
Cons: "Hate the fact that you have to pay at least $41 to reserve any seat before 24 hours before flight time, even the worst seat on the plane. Seats in coach are very narrow and poor padding makes for an uncomfortable ride or over 7 hours."

Pros: "The flight itself was fine"
Cons: "The delay made me miss my connections, and cost me a day at a festival I paid a lot of money for and planned 6 months around. the options given by staff were not too helpful"

Pros: "Nice aircraft! Very modern."

Pros: "Almost everythibg was great"
Cons: "The screen wasnt working properly"

Pros: "Entertaiment"
Cons: "The crew could be quite curt at times"

Pros: "Especially the flight attendants took very good care of my infant. I'm very much impressed with their service."

Pros: "It was just ok."
Cons: "Nothing was complimentary."

Pros: "Customer service."
Cons: "Entertainment need more movies"

Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."

Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"

Cons: "Lost my luggage. Must wait and buy new ticket to proceed to Bergen and may miss boat"

Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"

Cons: "There was a new born next to me and actually it was difficult to sleep."

Cons: "Flight canceled want able to rebook"

Pros: "Very busy flight but staff very professional"

Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"

Pros: "I like the friendliness of the crew. They were always pleasant and accommodating. The hot meals were good."
Cons: "I didn't like the cramped spaces, especially when the person in front of me would put their seat back. It was hard to get in and out if you needed to use the restrooms and to eat with your food on the tray table ."

Pros: "Good"
Cons: "Nothing"

Pros: "smooth flight"
Cons: "no dairy free food options"

Pros: "On time, polite crew."

Pros: "Arrived early, earned oneworld status points."
Cons: "BA are a budget airline charging premium prices."

Pros: "Cabin crew from London to Heathrow was pleasant. Movie choice was good."
Cons: "Ordeal at Heathrow of going miles up and down, taking two transports and having to go through full security again for connecting flight. Checked in 24 hours to connecting flight to London or 30 hours prior actual flight from London. Airline indicated that plane had only one middle seat. Tried to get a better seat at airport, but BA ground crew did not even check and said flight was full. Yet my one of my fellow passengers was able to get window seat without extra pay 3 hours after I was denied. Sardine city for 7 hour flight that turned 8 hours."

Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"

Cons: "After sitting on the tarmac (I understand the delay) for 2 hours there was no water available for another hour past takeoff. And then it was only available for purchase. Really, a cup of free water is asking too much?"

Cons: "At airport had line for baggage drop if had boarding passes. But, then only had one station open out of four or five. One person had problem I guess. Line didn't move for 10-15 minutes. VERY BAD!!"

Pros: "The crew were friendly and efficient"
Cons: "The food was okay and they didn't have the item per the menu handed out, but the staff were apologetic"

Pros: "Great crew, and delicious food! The seats were not bad either."
Cons: "The entertainment system was outdated."

Cons: "I didn't like the food, I couldn't eat."

Cons: "They don't even give you water without charge"

Pros: "Flight crew"
Cons: "* LHR T3 departure - appalling terminal * Baggage checked in at BA desk but collected to one side because of baggage belt failure * Captain must have known that 2 containers had not been loaded * Arrival at MRS to eventually find that luggage had not travelled on the flight * Inept handling by ground service partner Avia Partner * Baggage re-flighted on following flight and arrived at MRS at 16:00 with Avia Partners only offering to deliver after 13:00 the following day * BA in-flight service badly let down by ground handling at LHR and MRS"

Pros: "The food was surprisingly good"
Cons: "This was an old plane with the cvs in the ceiling and only every 8 or so seats so the entertainment was difficult to see and much needed during a 7 hour flight."

Cons: "Boarding was a complete mess. Boarded higher paying passengers first...then everyone else all at once instead of boarding from the rear of the plane forward. Took forever to board."

Pros: "Nothing"
Cons: "Delayed and poor food"

Pros: "Great service and experience."
Cons: "The boarding was a little long."

Cons: "general boarding en mass.prefer orderly by "zone" boarding"

Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Cons: "Crew"

Cons: "The food"

Pros: "Staff was cheerful"

Cons: "airfare.com is truly awful, and I'll avoid using that service in future"