Find cheap flights from Ontario to Jakarta

ONT - JKT

Find cheap flights from Ontario to Jakarta

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Round-trip
Economy
Ontario (ONT)
Jakarta All airports
Tue 5/18
Tue 5/25
Any month
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Good to know

Low season

FebruaryBest time to beat the crowds with an average 29% drop in price.

High season

DecemberMost popular time to fly with an average 49% increase in price.

Average price round-trip

$854(avg. price over the last 2 weeks)

Good deal round-trip

$591or less

Good deal one-way

$410or less

When to book flights from Ontario to Jakarta

Estimated round-trip price
Average price per month

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $410 or less one-way and $591 or less round-trip.
  • High season is considered to be November, December and January. The cheapest month to fly is February.
  • Morning departure is around 13% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Ontario to Jakarta

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,500 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "Crew was amazing, food was great."
Cons: "None"

Pros: "The cabin crew was excellent -- friendly, always helpful, energetic."
Cons: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."

Pros: "Professional and friendly crew. Food was excellent"

Pros: "Crew was professional and friendly"
Cons: "Continuous improvement"

Pros: "Typical JAL, nearly everything was fantastic."
Cons: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."

Pros: "The crew amazing. Food was great"
Cons: "Nothing"

Pros: "Good service"

Pros: "Lots of Leg room"

Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"

Pros: "Hands down Jal is the best airline japan has to offer!"

Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"

Pros: "We had a 4,5 hours delayed.. :("

Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."

Pros: "Inspire of bad weather, the pilot executed a perfect landing !"

Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."

Pros: "Clean plane, very nice crew."
Cons: "Flying coach is always cramped for a tall person!"

Pros: "Excellent and original Japanese meals"

Pros: "customer service spoke English"
Cons: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"

Pros: "Service was exquisite."
Cons: "No complaints."

Pros: "The flight attendants were amazing, caring and helpful."

Pros: "Very friendly crew!"

Pros: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Cons: "My wife did not particularly like your choices of breakfast... she just did not understand the food"

Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"

Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."

Cons: "Everything was great!"

Cons: "Great airline great service. Haihly recommended"

Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Cons: "Nothing."

Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."

Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."

Pros: "Service impeccable"
Cons: "Worst food in the industry. Barely edible."

Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Cons: "Nothing!"

Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."

Pros: "The service was excellent and the food was awesome as always!"
Cons: "N/A"

Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."

Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."

Pros: "Entertainment was excellent"
Cons: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."

Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"

Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"

Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."

Pros: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Cons: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."

Pros: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."

Pros: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."

Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"

Pros: "The crew were the only enjoyable part of this flight. They were helpful and nice."
Cons: "the food. they tasted like left over of left over."

Pros: "Flight attendants are really kind and patient."

Pros: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."

Pros: "Very comfortable with delicious meal!!"

Pros: "Flight Attendants were very attentive"

Cons: "Food. Duck breast was tough and almost inedible."

Pros: "Crew was very friendly"
Cons: "Food choice and more comfortable seats"

Cons: "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."

Pros: "Amazing crew good food"
Cons: "Perfect"

Cons: "Thank you China airlines. This is the second time I have been traveled by China airlines. Next three months I will have a trip more. Good!"

Pros: "China airlines service is very good"
Cons: "Newer planes to Manila"

Pros: "They ran things efficiently and staff was cordial and helpful if asked."
Cons: "I didn't realize I was assigned middle seats for.both legs of my long 20 hour trip. It would have been nice if the person checking me in would have considered assigning me a different seat on at least one of the legs. It was fine just not amazing."

Pros: "Yes the crew was amazing ✅ Very professional and friendly"
Cons: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"

Pros: "Nice flight, nice crew, night food and nice on board equipment."
Cons: "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."

Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"

Pros: "Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you."

Pros: "Very great!"
Cons: "Very great time!"

Pros: "Excellent customer service"
Cons: "Very accommodating"

Pros: "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
Cons: "Food okay could have been better. Entertainment system excellent but television shows section could have been better."

Pros: "The flight"
Cons: "Nothing everything was good"

Pros: "Wide variety of entertainment choices made time go much faster."

Cons: "Next time I have to check in on line before going back.because there was a long line up."

Pros: "Restroom was kept clean throughout the flight which impressed me"

Cons: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"

Cons: "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."

Cons: "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."

Pros: "The crew were good"
Cons: "Food is not good"

Pros: "Food is awesome!"
Cons: "The seating and the earphones could have been better"

Cons: "They told me that when i get back to manila that’s the time they will deal with my luggage problem"

Pros: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Cons: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."

Cons: "flight attendant don't speak english clearly!"

Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"

Pros: "New Aircraft"
Cons: "Late Boarding."

Pros: "I like because they used a new aircraft."
Cons: "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."

Cons: "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"

Pros: "Kayak customerservice is really poor. Doesn’t allow Change flight on-line. Wait long time to get connect with sales representative. I call three times and my request Still can not be fulfilled."

Pros: "Airplane it's nice and entertainment too"
Cons: "Both flights were delay... Crew very rude and not helping when asked Food was very bad"

Pros: "They let me sleep."
Cons: "I liked everything."

Pros: "Entertainment"
Cons: "Comfort I have long legs... no free beer."

Pros: "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
Cons: "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."

Pros: "Music celection is awesome"

Pros: "It was a great flight There staff were great, even fed us on a 80 minute flight"

Pros: "Everything! Well organized boarding procedure (but it helps when the other passengers are well mannered, unlike flying in the USA) and started boarding EXACTLY the time they stated on the notice boards. Friendly crew and very helpful! Tasty meal albeit a bit lean on offerings on the tray."

Pros: "I haven't verified this with seat pitch measurements, but the economy seats on this flight (Airbus A350) felt roomier than the economy seats we've had on US airlines. Flights in economy seating haven't been truly comfortable for me in a while, but this one was decent."

Pros: "i like their food."

Pros: "Excellent service"
Cons: "I could not get mineral water in a bottle"

Pros: "Boarding was disorganized"

Pros: "Not a full flight. I have a empty seat between me and my daughter."

Cons: "There was a delay with this flight or the previous one and we weren't told much"

Cons: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."

Pros: "Aircraft wasn't crowded and the staff were great"

Pros: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Cons: "offer water more often"

Cons: "Terrible food and movie selection"

Pros: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Cons: "Nothing."

Pros: "comfortable seating and up to date entertainment."
Cons: "Food was not that good."

Pros: "So rude crew"

Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Cons: "It's KLM. What else do you need to know."

Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Cons: "Still don’t have my luggage yet"

Cons: "Information on arrival time was not correct"

Cons: "Delay due to strike"

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pros: "Crew were great"
Cons: "Refreshments"

Cons: "Too hot inside the aircraft"

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"

Pros: "Good for both."
Cons: "Bigger seats."

Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Cons: "Long haul flight made pleasant by KLM"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Cons: "Turn the lights on early making it hard to sleep"

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"

Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"

Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Pros: "Great"
Cons: "Great"

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "Booked extra room seat which gave me good room for seating"

Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Cons: "Amesterdam airport employee was really rude"

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"

Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Pros: "Nothing"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."

Pros: "Crew was excellent explaining about the (short) delay."

Cons: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Cons: "Lost lugage not yet delibered"

Cons: "middle seat was not blocked like most other airlines. Plane was full"

Pros: "The crew was awesome and boarding was quick"

Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."

Cons: "American Airlines seats DON’T recline far enough. They cram too many rows making it more uncomfortable"

Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"

Pros: "second flight was delayed about 30 minutes"

Cons: "Delay of 1 h at Philadelphia to Syracuse !!"

Cons: "INTERNET is difficult to figure out in these AA flights"

Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."

Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."

Cons: "Most flights were delayed (3/4 legs) causing bags to not make connections. Had to wait 2 days for my bags in Paris requiring me to purchase new clothes, shoes, toiletries and then spent 4 hours waiting for them at our VRBO- finally delivered it at 4 hours 15 minutes. Also not given adjacent seats on"

Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."

Pros: "I guess some of the senior crew that now do international flights don’t care much about their attitude. Some were very pleasant others looked like they were not happy to be there."
Cons: "Stewardess’s not stewards could at least act like their enjoying their job."

Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."

Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"

Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."

Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."

Pros: "Quick flight. Took longer boarding than air time!"

Pros: "Boarded in Boston and pulled away from the gate. An engine starter was bad so had to tow back to gate. After time to figure out the issue we were deplaned and began rebooking process. Not satisfied"
Cons: "See above"

Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"

Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."

Pros: "great"

Cons: "The vegetarian meal is always vegan, I miss the dairy :("

Cons: "On time"

Pros: "I needed special assistance due to limit of mobility and I have been refused assistance twice"
Cons: "On the top of that my luggage was damaged"

Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."

Pros: "The flight was on time. It was smooth and we had absolutely no problems"

Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"

Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."

Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."

Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."

Pros: "Everyone was courteous and professional"

Cons: "Everything was great"

Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"

Pros: "Crew was able to switch our seats so that we had extra space since we were traveling with lap infant."
Cons: "Plane was new, but small for an international flight. We traveled with an infant and there was no bassinet."

Pros: "It was on time."
Cons: "Very small airplane for a 3 hours flight."

Pros: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Cons: "AA trying to sell seat "upgrades" during online checking."

Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."

Pros: "Piolet tried to fly higher and faster to reduce time. Good job"
Cons: "Flight delayed by over hour. Desk crew could have been there to help us make decisions but were not. There was no one to ask about connecting flight gates. When we got off in philly there was someone to give directions to connecting flights. That was too little too late . If we had not on our own looked up connection gate and map of the airport andwould have had to stand in line to ask we would have missed our international connection."

Cons: "The plane never cooled off for the entire flight"

Cons: "We waited at the gate in Frankfurt once the plane was loaded for 40 minutes for the aircraft to get pushed back from the jetway . Waited another 25 minutes in Dallas for an operator to place the jetway to the aircraft. One of the stewardess we had was really rude."

Pros: "Onboard crew was very cheerful and did their job very well."
Cons: "Terrible boarding process. It took me literally two hours and a half to get my boarding pass and check-in my luggage, due to a very long queue and maybe a lack of personnel at check-in. I got my boarding pass twenty minutes before departure time, which was obviously terribly stressful., moreover I had a train to catch at destination."

Pros: "Easy access to the Laboratory, location of my seat"
Cons: "The flight attendants were not that friendly and do not like me asking for so much water (4 times) on a 9.5 hour flight. This was operated by American Airlines...they need to be nice and smile. I asked for a gluten-free meal which they did not have two hours later I find attendant gave me a meal from first class but someone did not eat. A little disappointed!"

Pros: "Each person having their own screen for movies and Tv is great! Food good/ too much but spaced apart very well...overall excellent service"
Cons: "Being pulled aside prior to boarding because we did I not have a sticker on our passports... otherwise boarding was excellent!"

Pros: "Everything was great to me"
Cons: "The flight was packed"

Pros: "Very comfortable and enough drink service."

Pros: "Great food, comfort, and smiles :)"

Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."

Cons: "AA wants to charge $75 to change tickets to take an earlier flight. Plenty of seats available on the earlier flight, while standby passengers not able to get onto the later flight. I lost 4 hours, AA lost revenue, standby passengers stuck in Philly. Also, no air conditioning on this flight."

Cons: "I arrived at the airport 2 hours before my flight as suggested (especially during busy summer travel), boarded the plane, and waited on the plane for about 55 minutes for 4 people who were late to make the flight. This was announced to us as we sat down. I've only ever been late once on a flight (as a teenager) and the plane was still at the terminal but the gate was closed.... I was told there was no way they were opening the doors for me. Since then, I make it a point to be early and if necessary, have plenty of time between connections because of delays. I was shocked waiting almost the same time as the length of the flight for a few people who were late. They could have been placed on a later flight (I saw there were plenty of flights). Also, why trouble the majority of travelers for a small minority? I haven't flown American in a while because of other past experiences and spent a lot of time looking at delay history for this particular flight before giving AA another try. I am once again reminded of why I avoid traveling AA and why other people speak poorly of it. PS In the future, give travelers timely, honest updates so that people aren't siting in their seats staring at the door for an hour waiting for someone to walk in so we can take off. I don't know who these people were, how they were connected, and what kind of money they paid you guys but it was all around unprofessional. I know I wasn't the only unhappy traveler. Please get your act together American, you used to be great."

Pros: "I was asleep."
Cons: "The seats were very cramped."

Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"

Pros: "Have seatback TV and arrived on-time"
Cons: "Sitting in window seat"

Pros: "The crew was so polite and helpful."
Cons: "Nothing could be improved for this short flight!"

Pros: "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
Cons: "Flight delay!!"

Pros: "Fast boarding in good order"

Cons: "flight was delayed. tug car didn’t work"

Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"

Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."

Pros: "Ontario airport is so easy and convenient"

Pros: "Flight attendants tried but could not change situation"
Cons: "I losr one of two days- moving furniture Have to stay up another night to getready"

Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"

Pros: "Crew was helpful and friendly."
Cons: "Flight got delayed and almost missed my connection."

Pros: "The fact that I got fully refunded, even though I still lost out on $500+."
Cons: "My flight was supposed to leave at 12, and all that Kept happening was me receiving text messages about delays pushing my departure time back to 5:35pm. I missed a big birthday event I was throwing for my class that I teach, lost out on money spent for the event and missed out on all the memories made that night. I never got to leave, ended up cancelling my flight. What a waste of time. Seems to always happen when I fly through United."

Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"

Pros: "Nothing"
Cons: "Air Canada flight from Ontario to SFO was operated by United. Our flight was delayed by 2 hours and we ended up missing our connection. The customer service on the phone from both Air Canada and United would not take responsibility and continued to advise to call the other company to reschedule the flight. Not only did we miss our connection but our checked bag was rerouted onto another flight with no formal notification."

Pros: "on time"

Pros: "Que acomoden a las parejas juntas."
Cons: "Asiento incomodo"

Pros: "I liked nothing about my flights."
Cons: "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."

Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."

Cons: "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."

Cons: "2 hour delay"

Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."

Pros: "Nice crew"
Cons: "Long wait for the flight delay, Long wait for take off, long wait pulling into gate. No outlet for rechargING phone, same on flight."

Cons: "Very Rude while talking to me at the airport. Was not happy to assist me and other passengers even though it was the air-line mistake for cancelling the flight and delaying the flight. Will never fly with this airline ever again."

Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."

Pros: "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
Cons: "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"

Pros: "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."

Cons: "The plane landed to San Francisco earlier than scheduled, but we could not get off the plane due to the gate not available. We were stuck on plane for about half an hour and I really worried about making my connection. I hope such arrangements are conducted more smoothly."

Pros: "nothing totally a rip off"
Cons: "I paid 125 for my hockey bag. Flight was delayed but no email or anything. Changing my flight was miserable staff so rude and people on phones can barely speak"

Cons: "TSA took forever, other than that. My flight boards at 0540 and I got there exactly at 0545. The plane already made its way to the runway and wouldn't wait an extra 10 mins for passengers to enter."

Pros: "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."

Pros: "2.5 HR layover lost bag"

Pros: "Fast service!"

Pros: "Timely...and pilots updates of flight time"
Cons: "3 stewardess slow service"

Pros: "Great staff."
Cons: "A crying baby that say behind me."

Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"

Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."

Cons: "It was delayed 3hrs!"

Cons: "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."

Cons: "The cramped conditions. By the way, please add a "N/A" or "not relevant" or "not interested" option to your rating selections. Or allow categories to be left not rated. There was no entertainment on my flight and even if there was I probably wouldn't use it. I don't want to leave a rating at all for that but there's no way not to."

Pros: "It was on time And very convenient"

Pros: "We were not given seats together..."
Cons: "Busy and not well managed and we bought seats well in advance"

Cons: "Received several text messages announcing further delays in flight..."

Cons: "They over booked my flight, so I would have missed it had someone not gave up their seat for me. This was extremely disappointing begin that I had booked months in advance. I even picked my seats!"

Pros: "Once on the plane, the crew were great."
Cons: "not much leg room"

Cons: "Ticket agents did not communicate with passengers on why there was a delay and weren't willing to help passengers find alternate routes to their destination."

Cons: "They crushed my luggage but replaced the carry on after."

Pros: "Nice, respectful & very helpful attendance tall man @ the gait in SF prior boarding time. He help us getting the right seat for the trip. He was awesome help."
Cons: "Ontario delayed trip of almost 2 hrs. We could use that time more productively. Then, the other trip was a rush to made in time for Orlando. No entertainment in the plane."

Pros: "Everything went smoothly from arriving to the airport to landing and getting my baggage."

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COVID-19 information

Safety measures for airlines flying from Ontario to Jakarta

Airlines flying from Ontario to Jakarta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Jakarta

Mandatory masks

Masks required on board, masks provided on flights from Ontario to Jakarta

Social distancing seating

Middle seats unavailable to book on flights from Ontario to Jakarta

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Ontario to Jakarta

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