Overall it was good. There was a delay in departure, which is why I did not rate it as excellent.
delayed flight 3 hours, then took 45 min to get to gate and another 10 min to open door
The plane was put out of service and had to wait for a new plane to be assigned. No one had any information and the information on the screens was never updated. The call wait time was 2 hours and the estimated time for text assistance was 55 minutes which was a lie because after 55 minutes nothing happened. I understand that delays happen but to not have anyone available to provide any update or reassurance was just negligent. Also, what is the point of having an 800 number if no one answers it and don’t get me started on the text message system. Ridiculous!
Very expensive for short flights. Can’t communicate with Alaska Air about passport issue at check-in. Also no replies to my text messages. Wanted to extend our vacation for two more days but this expensive flight ticket is called SAVER and I couldn’t make changes or cancel or get a credit even, so I paid another airline for the return trip. Extremely disappointed.
The flight was canceled at the last minute and we got very upset as we had plans in which our schedule that affects a family reunion was in jeopardy.
Paying for first class and then they want $8:00 for wifi.
fine. only problem,,,, for some,,,,was that many people started trying to exit from the back of the plane,, . lots of irate people. there should be a flight attendant mid plane..to be sure that doesn't happen. The crew up front had no idea what was happening. One big guy started it..then a bunch of others followed his lead. could have gotten ugly... One man stepped in and questioned those rule breakers.. nothing bad happened,,,but......
Eddie, our flight attendant in the back was excellent. He was very kind and concerned for our happiness and comfort before and during our flight. He made the experience great. We had to deplane due to a ground delay and he made sure we had snacks and water to keep us comfortable while we waited. Overall, it was a great experience!
Flight was delayed which caused us to have to change our connecting flight. Grilled cheese sandwich was served very hot.
We were late so that was what was worst part
