This was the best flight I’ve ever been on- solely for the purpose that our pilot gave us a tour of the west coast. He didn’t need to do that but he did and it made the experience spectacular. Well done.
Apparently you could not have food unless you ordered ahead. This was not obvious ahead of time. What we saw given to others on the plane also appeared too be quite meager.
Seat didn’t recline at all- very uncomfortable after three hours
In flight service flight attendants did wonderful job.Airlines could have done better with snacks,since it was early morning flight breakfast places where not open so people could not grab anything quick for breakfast.I hope they would keep that in mind.
Be able to buy food while on the plane, not just in advance. Should be able to watch TV on entertainment screens on backs of chairs
I paid extra to choose a seat. When arriving at the gate after a very stressful check in at the airport, realized did not get the chosen seat that I PAID for. When I called the airline I was told I did not pay to choose a seat and could not be refunded, but I DID pay extra to choose a seat. And of course, got stuck in a MIDDLE seat. Since the seats are now crammed together, this is especially uncomfortable. The check in for baggage was ridiculous, it was a mile long and the kiosk to check in for the flight was very confusing. We finally sought out help and a very rude representative quickly went through the kiosk and printed a boarding pass that did not provide the PAID for chosen seat. Didn't get to get on the return flight because the flight coming in was delayed several hours, missed the flight by 3 minutes!!!!!!! You really can't hold the door for 3 minutes for a passenger you KNOW you are waiting for??? What stress and had to wait 4 MORE HOURS to get a flight home because you could not keep the door open 3 minutes. 3 minutes. Had only 20 minutes to get from flight to connecting flight and was accused of taking too long to get from gate to gate in Chicago. Flights were delayed all day long coming in and going out, you would think you could wait 3 minutes to allow passengers to get to the connecting flights. HUGE inconvenience, stressful and makes for a really LONG day when the flight leaving Des Moines to Chicago was horribly delayed, already had a horrible experience and missed the connecting flight by 3 minutes. 3 minutes. Airplane was still there, the door closed, why on earth is it such a huge deal to wait a few minutes when flights were already delayed ALL DAY LONG and why is it such a huge deal to REOPEN the door to let another passenger on??!! I used to like Alaska Airlines. I just plain hate flying in general now. The airlines have 0 (zero)care about the people buying tickets and making travel plans and how stressful flying is now. Zero care.
No problems at all. Thanks for the safe trip. Henry
We don't have food or entertainment on this flight. We were late boarding but then arrived in Yakima early. Kayak sent me a delay notice but we weren't delayed.
Awesome, on time, no issues and the crew was awesome! Thank you Alaska for opening up more flights from Seattle to Yakima and back!
It was fantastic and so easy! Please keep these extra flights!!!!! We love them.
Yall need to integrate your system with Alaska more efficiently. They booted me off the first flight because of a discrepancy on your end.
Unfortunately, I was put into the middle seat in the first row of premium seating. Sounds nice right? No! that is the worst seat in the plane. I wish I was in economy rather than be in that seat! There is no seat back pocket, no tray table, no charger. Nothing! so unless you're row mates are willing to let you share their basic amenities any flyer should have, you are stuck. It was the worst experience ever! And the flight attendant forgot to take my drink order. I felt like the forgotten flyer.
Delayed and cancelled flights were hard and very stressful, both ways!
The flight was CANCELED!!! Can’t get much more “poor” than that. I had to switch to American Airlines, add another layover and got home in Honolulu 4 hours later than I was supposed to be home. One bright spot was Josh with Alaska Airlines at SFO. He got me on a United Flight that got me home a few hours before I would have. Without him I would have gotten home almost 7 hours after my originally scheduled flight.
Canceled my flight within 24 hours, causing me arriving home midnight. Will never book Hawaiian airlines anymore
The entire crew had everything handled and truly worked together. More than once, I saw them hustle down the aisle and back just to serve customers.
The flight was great. But the problem is we actually booked a flight with Hawaiian Airlines. We even received a Hawaiian Airlines confirmation number. So this made it really difficult to check in the online. So I had to call Hawaiian Airlines to get our Alaskan Airlines confirmation code to check in. Also weren’t told we were flying on Alaskan, but once we got on the plane, everything went well!
Agents talk too fast over intercom. I know it’s memorized and we’ve all heard it before. Just slow down a little. Stop charging for checked bags. I was pleased to get my bags promptly at each end of my flight.
It was clean and the crew was great. I wish the chairs could recline just a little more and you would provide small pillows for people with bad backs. My back is fused and a little support would be great.
Boarding was fine, but once on we waited for 45 minutes to take off. This caused me to almost miss my connection. Once the second flight was boarded we waited again for 20-30 minutes to take off.
