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Delay at the airport was not clearly communicated. No announcements were made and since we are foreigners it was very hard to know what was happening at the Wingo gate.

That they were on tike but, They charge again for baggage while we already paid when we buy our tickets

Perfect for a very low cost flight. In time, safety perfect, and of course no service, just what you effectivement !

Delayed three hours and they knew it but didn’t say anything upon checking in

Cumple con su función, transportar, no incluye comida a menos que se pague un valor adicional y así mismo con los asientos y demás, brindan precios económicos pero tratan de compensarlo cobrando por todo lo demás, si desean un viaje económico y que no dure más de 3 horas el vuelo, recomendando

i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?

Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever

I was flying business class, and the French fellow passengers were super noisy. It was not a comfortable flight. And the crew was not helpful.

The food is terrible I ask for water never got transport my mother we’re late and my sister from Lima was the worst waiting to long for wheelchair

Enforce the boarding process by group numbers. Tell people to stay seated during the meal/drink distribution. It took forever to get food and drinks because people would not stay out the isle and let the crew do their jobs. Everyone wanted to go to the bathroom forcing the crew to enter and leave the isle constantly so people can pass. Tell people to keep their electronics off speaker mode. No one wants to hear phone conversations and music playing.

My flight delayed and i misss the connection they send me to orlando no to tampa i have to pay a uber to my house

Good trip, excellent attention. I like Copa Airlines, the best. 👍🏻

It's the first time I couldn't check in online because they told me I had to call because there was a problem. Despite having called twice, I had to check in at the airport

The seats had plenty of leg room and the staff were very nice.

Very good, despite we had a delay because of some problems at the airport.

No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa

LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.

Very poor help no one answering a question regarding seating. Very rude staff. They don’t care, as if it’s not part of their job. Flight was delayed for no good reason and no apologies given.

Boarding was great, communication from the crew was excellent. My only complaint is the seating seems to have gotten smaller, and felt a bit tight. I can’t imagine doing a long haul flight in those seats.

The seats have so much room. They give great free snacks. Staff was so nice.

Very pleasant flight attendants. Gate crew rather loud chatting with each other.

It was too hot in the cabin. The AC did not help.

Love the mosaic program, being able to move to an extra space seat for free is awesome

Communication with the customer and stay is important. Staff off with a minor inconvenience but it worked out of course. Also this was a very old Mint Class plane. They snuck this one in on us. The updated aircraft are much better.

Non operational toilet, non operational charging outlets and my air didn’t work.

There was only internet service for the last hour. Other than that is was a great flight. Good Crew and landed a head of time.

almost 4 hour delay as they over booked and had to wait for 8-10 volunteers to agree to travel next day.

IT issues created a mess had you change my flight and your system never changed it

Finnair is a really good airline! We specifically looked for them on this trip. On time, great crew, and overall great experience.

The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.

this plane was really old, had exit row seats and tray was in arm of seat so super uncomfortable to use. another seat they could t even use the tray it was broke. seat i. front of me had duct tape on it cause seat was ripped open... this plane should either be updated or retired.

late again! but its my only option to not take 9 hours to get to Memphis

Worst business class flight crew I have seen in a long time. Inattentive, chaotic and confused.

The flight was delayed two hours, with no information as to why. The gate also changed several times which was aggravating. Would not fly through DFW again.

Delayed almost 4 hours for a 45 minute flight with no explanation.

We sat on runway for an 1 hour because they were short handed at key west airport was not fun

My girlfriend missed her flight to Aruba so she had to book a new flight down and American cancelled her flight back because of missing the flight down, so she had to book a separate flight back also. Pretty ridiculous that she had to book a new round trip for missing her initial departure.

Boarding was late due to the company’s that cleaned the aircraft (very poorly done) and the catering company. The entertainment system was not working for this six hour flight, uncomfortable seats in business (barely any cushion or recline). The airline staff is very good but the planes are horrible and not well maintained.

Staff are the rudest in the industry … awful customer service … will never fly Avianca again

The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier

A few years ago long flights 6 hours or so used to have video screens and they offered ear phones. The food cart used to come and drinks. Now absolutely nothing. Avianca is as bad as Spirit Airlines. Avianca will now be my last choice when booking my next flight.

Our flight from BOS - BOG was delayed 10 hours because they were waiting for a Flight attendant to fly from Miami. They lied and said they would give us food and hotel. That was a straight Lie! It never came! We were in the airport for 13 hours with Two babies. We were on the plane 7 more Hours. When we asked to get diapers from our checked luggage, Jorge in Boston told my wife she should have planned better. Meanwhile, the 10 Avianca Employees Sat there and did nothing for 13 hours. Yes, we planned for 10 hours with the wait and the flight, not 20 hours JORGE! If this was an American company we would have got a refund! But they are not up to American standards. The kicker is they apparently needed the 3rd stewardess to serve the food. Guess what? It was 4AM when they tried to serve the FOOD! Everybody was asleep by then! Ridiculous! Never Again!

The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.

There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.

I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.

No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.

Every food and beverage has to be paid and the seat was not confortable. They even gave water.