This is a perfect example of getting what you pay for. The plane took off and landed - that alone is worth the rock bottom price we paid. Aside from that, the plane was very old, the interior was filthy and the cabin smelled horrible.
Overall a very fine flight for the price. We were shocked to find out that there was actually a warm meal served on the flight. That was truly a bonus as it was not expected. Clean and friendly. Highly recommend as when I go back there I will be flying with them.
The customer service was nonexistent. There was no one available at the MIA airport outside of the single schedule flight time. When I called, I spoke to the same lady who was extremely unhelpful. They also cancelled my flight without a refund, eventhough I called them 4 hours beforehand to inform them that I would be missing my flight due to another airline carrier being tardy. Refused to let me board the return flight that I had already paid for. I had to purchase an additional roundtrip ticket to replace the Surinam flight. Will never fly or recommend this airline ever again.
It was late over 3 hours! Everything was uncomfortable, the crew was slow. There was no customer service, whenever I tried to talk or ask someone something they gave me attitude. I missed my connecting flight which was 3 hours after when we were originally supposed to land. Usually when there's a situation like this an airlines is accommodating,or at least tries to understand your situation. I was having an anxiety attack and no one cared at all. I felt like the only time anyone would care if anything happened to me is if I fell over and died, and that's a big maybe. HORRIBLE HORRIBLE HORRIBLE AIRLINES!
The old plane landed without incident and the stewardess was polite and apologized for the fact there was no food, wine, or diet coke on return flight. She did refill my water frequently.
Let me count the issues re my r/t flight from Miami to Aruba. First, if you buy your ticket from Kayak they apparently have no connectivity and cannot issue your boarding pass without waiting for an hour for some systems to speak to each other (while waiting they asked me a couple of times if i had paid for the trip in Venezuelan bolivares??). I waited for an hour at the counter on both legs of my trip, having to run in order to not miss my flight. Second, the plane is old! The seats have ash trays sealed with white duct tape, there is no entertainment on board, and the fluorescent cabin lighting begins flickering like a club on take-off. Finally, to top it off, the bathrooms had no soap and all that was offered in First Class on my return was a bag of lay chips and coke or sprite (no diet coke and no wine). I fly about 75k miles per year, this is by far was worst airline i have been on. Stay away if you can.
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