Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Dortmund
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Scores according to KAYAK customer reviews
Pros: "Very comfortable. Crew was excellent"
Cons: "Doggie relief area was absolutely gross. I saw atleast 3 other people who refused to also use it."
Cons: "Airlines are definitely putting profits above passenger safety!! How could they fully book a plane during the COVID pandemic?? Shame on you!!"
Cons: "Have the middle seats vacant. Doesn’t make sense to hound people about social distancing and masks and then have a full plane."
Pros: "seats were comfortable"
Cons: "when the flight attendant spoke it was super loud we had to plug our ears and pressure in airplane was bad"
Pros: "How nice the crew were with all passengers"
Pros: "Good crew, great landing, short flight"
Cons: "The seats are crampy"
Cons: "United's hidden fees"
Pros: "Seat was terrible. Crew excellent"
Cons: "Don't overbook flight. No inflight media service, no free wifi - These should come with ticket price"
Cons: "Awful flight attendants. They all hate their jobs."
Cons: "Middle seat but not that bad in the end. Nice people on both sides. Still i booked 7 months out and wasn’t able to get a window or aisle."
Pros: "Quick and easy flight- not much to say, which is always good news while flying."
Cons: "Small seats."
Cons: "No entertainment for a 6 hour flight. Only served pretzels for food. Most of the crew was fine but one flight attendant was very rude, pushy, and condescending. Literally pushing me out of the way as I’m trying to board, yelling across the plane, rude comments over the speaker... honestly surprised such a large airline would tolerate this."
Pros: "The prevoarding was fine!"
Cons: "I was sat next to two verge large people that smelled and farted before pushback. One finally got up and left to sit somewhere else. The flight to SFO was fine until landing when they missed the landing and took an extra hour and 15 minutes to get to the gate. Passengers were scared for their lives! I was terrified at one point due to the lack of knowledge shared with the cabin!"
Pros: "I liked that it was a short flight and that the over-head bins were big enough for my backpack."
Cons: "I didn't like that my friends, who bought their tickets at the same time I did, with their own cards and checked in at the same time as me, didn't get a seat number. I had one assigned when my ticket printed out, after I checked in at the airport after they did. They had to wait until boarding was almost complete before they were afforded a seat. Seemed really strange. With United already having a bad name from recent stories on the news, it made us worry. Don't like worrying when it has anything to do with an airplane."
Pros: "New 737 800 with Wi-Fi and free movie off of the United airlines app."
Pros: "Orderly on time"
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "The crew was competent and the flight was easy."
Cons: "I wish they'd waited until everyone got on board to announce that we would need the United app to watch movies during. E flight. They did the announcement too early and about a third of the plane missed it."
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pros: "Friendliness of staff"
Cons: "I booked the flights for both my sister and I and we were never put in seats next to each other"
Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Cons: "Plane departed 2 hrs late,taxied 40 min in San Fransisco for lack of access to gate"
Pros: "PenAir computer systems were down in Denver, so flight was about 30 minutes late. Crew was good tho."
Pros: "the price of the flight was the best part of the deal"
Cons: "have to pay for movies, and no good selection of snacks on flight."
Cons: "Terrible uncaring old waitresses overweight, no room for luggage no room for even walk in the plane, kept asking to turn off devices when it is well known devices don't cause any problem. No free internet. Old tired planes, terrible third world airline."
Pros: "Got everything we needed."
Cons: "No complaints."
Pros: "Didn't crash"
Cons: "Get my to my destination on time. I missed my connection and will be 5 hours late to my destination, missing most of Father's Day"
Pros: "At least it wasn't the next day?"
Cons: "I booked A flight from in Oregon to Tucson Arizona but the layover in San Francisco . The flight from Oregon to California was delayed by an hour and a half which caused me to misconnect. United didn't offer me anything, not even a sorry. Terrible service."
Cons: "United changed my 10 am reservation to 6:40 which meant, in addition to getting up at 4 am, missing a great free breakfast at my hotel, that I had to spend $55 on a cab rather than take public transportation to the airport. Further more, the 4+ hour layover at Newark (horrible terminal) led to 6+ hours. Arrived home at the end of an 18 hour day barely functioning."
Pros: "Liked that we landed safely and I was treated like a human being not just a seat but the accommodation s were a little under what I expected"
Pros: "I don't like it"
Cons: "It was the worst flight I ever had in my life, first of all our flight from phenx( arezoina) to New York beget canceled and the company put us in a very bad hot for one night,then they changed our plane to Philadelphia which our flight from there to newhampshire got had be late for more than 3 hours. You are the worst company in this world."
Pros: "We flew 440 miles an hour on the way back just because the flight was delayed a little bit. Now that is Customer Service."
Cons: "I wish I got more food on the plane. Food isn't expensive but flights are."
Pros: "Flight left and arrived on time"
Cons: "Was assigned a middle seat. Tried to change it, but was not willing to pay $75 to do so."
Cons: "Landed 15 minutes early, waited for the gate open , then ended up 10 minutes late in a different gate further away from my next gate that we had a short connect time to . It's obvious that United spends all its money on frequent fliers so the rest of us are left to fend for ourselves ."
Pros: "The crew was great, boarding was easy and the pilot who spoke was really nice."
Cons: "I would love the ability to plug headphones in and listen to music."
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Cons: "First when seated there was no room for even my purse in the overhead storage. I had to hold everything in my lap. My ticket seats were separated when I was sure I booked the seats together. The blanket given to my seat was in package but was used and very vile smelling. The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. When landing and I was asleep, flight attendant hit my head to wake me up to adjust my seat to the correct position rather then in a polite way. Also luggage was not with the rest of the planes luggage and on a differnt carousel. I travel often and are use to glitches, but when cleanliness and attitude come into the picture those are things that can be controlled. I wish to no longer travel with United again."
Pros: "The agent handling boarding was very helpful and friendly. The pilot did a great job getting us to SFO safely and smoothly."
Cons: "I was disapponted there was no back-of-the-seat screen for in-flight entertainment."
Pros: "Nothing, please..."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The boarding was good and the flight went well."
Cons: "The under seat power was difficult to find. More illumination around the outlets or a diagram showing where it is would be helpful as there is no room to look down and it's awkward to blindly pat around looking for a place to charge your phone."
Pros: "Crew was pleasant."
Cons: "We were asked to pay attention to the safety demonstration, yet I could not see it because the flight attendant was standing so far ahead up the aisle that even if I leaned out, I could not see her. I also don't understand why United boards from front to rear. It's illogical and time consuming."
Cons: "The seats are so narrow in coach that the man with broad shoulders that sat next to me could not help being in my seat. I needed to be able to sleep, since it was an overnight flight. This was not possible."
Cons: "Seat extremely small and virtually no leg room (I am an average size person). Basically disrespects customers. Yuck."
Pros: "The flight was late, overbooked, and there was a weight problem that caused further delays."
Cons: "Delays, comfort, and rudeness of the flight attendant. It was just a horrible experience all around!"
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Pros: "Very unhappy employees. I work at Nordstrom so maybe my expectations are a bit high when it comes to customer service, but if I owned united airlines I would be ashamed of the way United employees treat people. I paid an extra 300 than I had to to get to Hartford Connecticut at the time I chose when purchasing the ticket. Every plane was delayed. EVERY FLIGHT by at least an hour. I missed my connections and was rebooked twice. the average joe customer service lines were ridiculous with the separate priority line having first dibs. The first customer service man I met with was helpful and kind. With the exception of that man and one flight attendant on my trip back to Portland, every employee was indifferent, condescending and in some cases, actually mean. I say that seriously! (I can't believe it either). I am not a difficult person to get along with and I never showed upset despite the many mishaps I encountered on this trip. Customer service is so important and could have made up for the obvious poor planning and lack of communication by which united airlines functions. Unfortunately, I would rather fly any other airline if given the choice after this trip. Even spirit (and let me tell you, I've only flown spirit once and there is a good reason for that). So disappointing. I am upset over my experience and again, will avoid this airline at all costs in the future whenever possible."
Airlines flying from Oregon to Dortmund have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Dortmund
Masks required on board, masks provided on flights from Oregon to Dortmund
Social distancing seating
Middle seats unavailable to book on flights from Oregon to Dortmund
Testing for antibodies, testing for symptoms for flights from Oregon to Dortmund
Waiving of change fees. Search flexible flights from Oregon to Dortmund