Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Flight was on time and clean."
Cons: "They missed by special meal once."
Pros: "Friendly staff"
Cons: "Flight was delayed 2 hrs"
Pros: "the entertainment and food was good"
Cons: "our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants"
Cons: "Freezing in the cabin that morning."
Pros: "Very good on time, comfortable."
Pros: "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
Cons: "The food. Skip the cup of noodles."
Cons: "For 2 1/2 hours the baby was kicking the back of my seat. I Thurber around a few times, said something once the the so called parents were not willing to help. I mentioned it to the flight attendednt but being a full flight there were no seat. Changes available. The parents even switched seats but only with each other, they kept the baby behind me. I can only hope they have a baby kicking their seat in the future"
Pros: "Great value for the money, friendly staff."
Cons: "No notification of 2 hour delay. Missed connection with 2 wrong rebooking on departed flight. No ticket to clear customs and no Air Canada help to rebook correctly."
Pros: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Cons: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Cons: "I booked this flight a couple months ago to find no seat assignment which should be booked at Chechen but was not. Then I was given the back seat against the wall which does not recline. There were standby people on the flight who got much better seating than I. I seemed to get the last consideration. I am treated much better on other airlines with much less early booking. also later after take of it was made known to me there were empty seats further up in the cabin. When I email Air Canada they said they would get back to me within 30 days about my concerns."
Pros: "Crew was lovely"
Cons: "Flight was delayed and everyone missed their connecting flights. Air Canada put us on British Airways instead but did not inform them and when we went to check in at the desk they did not have us in the system which stressed everyone out. We eventually got on the plane but I had to sit in the very uncomfortable middle seat rather than in my chosen seat by the window."
Pros: "Crew was kind, helpful, respectful."
Cons: "Not very comfortable."
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Cons: "Nothing really"
Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Pros: "Nice crew- efficient boarding"
Cons: "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
Pros: "Flight was quick, service was great, clean lavatories."
Cons: "Would've appreciated more legroom, but the same can be said for just about any airline."
Pros: "Good entertainment system and comfy seats for a regional flight."
Cons: "Confusion at boarding, delays and turbulence the whole ride so they did not serve beverages."
Pros: "The flight was nice and smooth and the crew members were so nice."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Cons: "Seats are small and these are the regular seats"
Pros: "Crews were very nice. I also liked biscuits."
Cons: "Ground staff was not as nice as the crews."
Pros: "Preflight very convenient."
Cons: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
Cons: "There was little seating space. I was unable to fully recline back because the person sitting behind me was too tall. Also had broken/uneven food tray."
Pros: "I liked the flight crew. They were very friendly and attentive."
Pros: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Cons: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
Pros: "Plane was clean and offered a nice variety of food and snacks"
Cons: "Every flight was late boarding and arriving."
Pros: "Preferred seating was comfy"
Cons: "2 couples travelling together were assigned 4 seats I opposite ends of plane, no two together and no chg option. Discovered that seat next to my spouse was just assigned minutes before boarding. CSR at AC on phone was rude and unhelpful, boarding staff offered no help either."
Pros: "comfortable seats and friendly staff"
Cons: "no problems with this flight"
Cons: "1 bathroom for entire coach class? Consistent line of 4-5 and sitting in the back meant someone standing next to me. Turbulence mandated seating generated overt unhappiness from many passengers."
Pros: "I liked the fact that the seats had plenty of leg room as I am tall and hate having my knees hitting the seat in front of me."
Cons: "Flying from US to Canada was a challenge because of all the customs requirements. But,. better safe than sorry . This four hour flight did not even offer pretzels"
Cons: "They try to board by groups but unfortunately they get the entire plane trying to stand in there group lines and don't load anyone for 15 to 20 mins. It congested all the walkways and people just change to the shortest line"
Pros: "It was a quick flight."
Pros: "The flight was excellant. Something that horizon air needs to aspire too."
Pros: "Great crew and good wine!"
Pros: "Generous seating. Decent food."
Pros: "Affordable flight, helpful crew and convenient booking"
Cons: "Somehow meal preference did not get sent to air Canada and being vegetarian I had nothing to eat. The cheap cup noodles and sandwiches with eggs and meat were not an option."
Cons: "Was not told a transit visa was necessary to fly through Canada. Denied boarding in Nairobi on way over and had to book on another airline."
Pros: "Great service, on-time flight."
Cons: "No complaints"
Cons: "Checking in was horrible. Lady at the counter was not helpful at all. Although my main carrier for the international flight allowed 2 checked baggage free of charge, Air Canada only allowed one free baggage and 2nd baggage for $100 for the connection."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "Glad for this new route. Will make Europe easier to access from PDX."
Pros: "Most things where fine. Slight delay in boarding but still made our connection."
Cons: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Pros: "Boarding, food, flight attendant work"
Cons: "I always need real-time flight map"
Pros: "The plane was clean and comfortable."
Cons: "It's a long flight, unless you are flying first class it's not going to be amazing."
Pros: "Clean, quick flight."
Cons: "cramped, not enough carry-on room."
Cons: "Bad smell"
Pros: "Aircraft well laid out."
Cons: "Full flight snd everyone seemed to have a carry on bag.."
Cons: "Awful flight attendants. They all hate their jobs."
Cons: "Middle seat but not that bad in the end. Nice people on both sides. Still i booked 7 months out and wasn’t able to get a window or aisle."
Pros: "The pasta dinner in economy was quite good even by airline food standards. Flight attendants very good, very positive attitudes, which always makes for a better flight experience."
Cons: "The United boarding system sucks.....unless you have $$$$."
Pros: "When we were checking in, the personal service from staff was outstanding."
Pros: "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
Cons: "All good"
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."
Pros: "It was fine."
Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."
Pros: "the price of the flight was the best part of the deal"
Cons: "have to pay for movies, and no good selection of snacks on flight."
Pros: "Got everything we needed."
Cons: "No complaints."
Pros: "I boooked through Kayak based on recommendations fron Rick Steves. When I tried to check in the night before, I was told I wasn't on the flights I had booked. Turns out SAS had switched me to a later flight without any notice. It took hours on the night I was readying yo leave for a three-week trip to find out what had happened. At best, I would have found out the next day at the airport and waited an extra three hours. Not the big fun! At worst, who knows? Would someone have been able to figure it out in time? Huge run-around!"
Cons: "See above. Also no vegetarian meal offerings."
Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."
Pros: "Appreciated the boarding style, more organized crowds"
Cons: "Seats are getting too small, not enough room for elbows"
Cons: "Had to circle 3 time before landing due to air traffic."
Pros: "United transfer me to Alaska Airlines because there was delay that would impacted my layover.. So they gave me non stop with Alaska. I'm pleased with their service!"
Pros: "I liked the service. It's good in general but, looking for better."
Cons: "I didn't like the service sometimes. Especially the hostesses, they are too old. The plane was too small when I flied from Austin to San Francisco. Thank you"
Pros: "I was very happy with the attendants. Very friendly and helpful. The crew was very professional and informative."
Pros: "Flight was n time, boarding was fast and efficient."
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Pros: "Free Upgrade"
Cons: "What wasn't there to like"
Pros: "No delays."
Cons: "No complaints."
Pros: "Friendliness of the crew"
Cons: "Having to wait for wheelchairs to be delivered when we requested them before the flight. No aisle chair delivered at all."
Pros: "Flight was uneventful. Went smoothly."
Cons: "Seating wa very cramped. Long legged people were shoving their knees into my husband's back and I was unable to stretch my legs. Also, there was not a free gluten free snack available."
Pros: "I like the small size. The food and drink are so minimal it's hard to rate. The flight attendants were courteous and efficient. The flight was on time."
Cons: "The bathroom was more "used" than usual..."
Cons: "There was no food for such a long flight"
Cons: "I would like to see free movies added to the flight like American Airlines have."
Pros: "Nice smooth flight"
Pros: "Plane was 3 hours late missed my connection. Was due to poor maintenance of the aircraft. Will not fly United again"
Cons: "My flight got canceled down, had to rent a car, my flight on the way back "accidentally" got cancelled by staff, and had to deal with a delayed flight and running through the airport to catch my connection. Didn't get my bags back until the next day, and overall spent a lot of time fixing problems..."
Pros: "Nice terminal"
Cons: "United is chronically late"
Pros: "Everyone was very helpful, always smiling and super nice. I was having a rough, long day and not looking forward to any of it. They really helped me get through it!"
Cons: "No free snacks, I could've used some pretzels"
Pros: "Too much delays in getting on and off flights. Both legs were delayed for long periods. Had to hassle way through to avoid missing connection. Gate info for 2nd leg was not available until 15 minutes prior to boarding; compounded with delay."
Cons: "Over a hour and a half late leaving portland"
Pros: "Wish there was complimentary snacks ie peanuts or crackers"
Pros: "The flight from the Denver leg to Des Moines was great. The crew was exceptionally friendly, especially the stewardess. I really loved taking the smaller plane into Des Moines. It made the boarding and deboarding go very quickly. In the future when traveling to destinations outside of a major hub, I will look for flights with smaller planes. It was an incredibly pleasant flight experience."
Pros: "Everything was great."
Cons: "Food got a poor rating because there was no food service on either flight. You might think about creating another column with N/A (not applicable) as a heading. Entertainment got a mediocre rating simply because I didn't indulge. I might have been tempted more if I could have seen a price somewhere for the entertainment. I was very hesitant to just start swiping without knowing what I was getting myself in to."
Pros: "Although I only got a water, other people were ordering, but the older flight attendant was not at all personable and was very impolite. Being a chef, I would never give poor quality customer service as he did. My flight attendants from DEN to TYS was much more personable and made the flight much more enjoyable."
Cons: "This is the second time my flight was canceled due to maintenence and I had to fly out the next day not the same day."
Cons: "It was cancelled... I waited in line at the airport for over two hours and on hold on the phone for another two to have my flight changed. The new flight was not direct, and got me in to Chicago almost 24 hours late. Both of my rebooked flights were delayed."
Cons: "United Customer Service was terrible on the plane. The gate agent messed up out seat assignments and put 2 of us in the same seat and then a airline attendant on the plane was so rude and condescending to the few of us on the plane about the seat confusion that again was not the passengers fault but United. I am trying to track down her name to file a formal complaint. She made a remark that was disrespectful to people not being able to "read" correctly, she was very rude. Also on our return flight it is not showing our seat assignments. Very poor experience with United. I will go back to Alaska and SW airlines before choosing them again."
Cons: "Weather related, complete cancellation! Rebooking was beyond a nightmare & new flight was 36 hours later!"
Pros: "Seats were fairly supportive and felt good on my back."
Cons: "Seat pitach was horrible. Row in front was basically in you face before they reclined. Paying extra for in seat entertainment was not appreciated (and not done)."
Pros: "No crew so we waited for two hours for one to arrive."
Pros: "even though i was leaving under difficult circumstances, the flight attendant kept us smiling. the service was very amazing and i couldn't have asked for a better flight"
Pros: "Comfort on time."
Pros: "I LOVED the crew. So kind and helpful!"
Cons: "I didn't like how crammed the Seats were and how loud it was in the back row. My mistake."
Pros: "Aircraft was clean, seats were comfortable."
Cons: "No tv to watch."
Airlines flying from Oregon to Ethiopia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights