Unsafe. Many people not keeping masks on. Crew unresponsive.
Pros: "Crewwere polite and competent. Seats felt a little cramped."
Cons: "Food needs a taster to approve it. Not in the laboratory but on the plane"
Pros: "Sarah the Cabin Manager was amazing."
Cons: "The business seats are horrible"
Cons: "Rerouted thru LA and I have filled in all the challenges faced in previous review."
Pros: "Food and in-flight entertainment.0"
Cons: "LHR made us wait 30+ min upon arrival for a gate."
Pros: "Good service"
Cons: "Old plane, no power chargers, cold during the flight"
Pros: "They made up some time following a long delay"
Cons: "We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful"
Cons: "No food, no tv... nothing."
Cons: "no communication and a few apologies6"
Pros: "Food ok and crew nice."
Cons: "The flight was bumpy for 5 hours from USA to England scary ride"
Pros: "Crew was good the equipment on board not good. I paid for 6 seats for my family and earphone connection plus power socket didn't work"
Pros: "Food servir das ver good. Flights attendants work ver card and seré ver attentive"
Cons: "Some bathrooms found have bien a Little3 cleaner"
Pros: "On time, comfy seats and helpful staff members. Nothing else to ask"
Cons: "Nothing to dislike."
Pros: "Fast and friendly."
Cons: "You get onboard and they do not even serve you water!!! You have to pay for even water!!! I was thirsty during the 2 hour long flight and really PISSED!!!"
Cons: "I understand the flight was delayed because of the thunderstorm, but even then, the boarding process was horrible, at the airport they didn't know what was going on and people could board with no logic. It's also unbelievable that with a flight with such a delay, where we were told that at the gate that there was a limited amount of food on board, whatever was available (even water) was not kindly offered, but was on sale only."
Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."
Pros: "Boarding, crew and meals were good. Bedding was very nice."
Cons: "Cabin was a tad warm and biz seat was broken. Flight crew was sympathetic."
Pros: "Nothing, nothing. At all."
Cons: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."
Pros: "Boarding went fast."
Cons: "Too tight, not possible to sleep a little bit."
Pros: "The steward was nice."
Pros: "Oneworld status points"
Cons: "The price, the cancellation of the flight, the lack of free tea, the lack of baggage allowance."
Pros: "Cabin crew polite and courteous"
Cons: "Boarding via bus to plane was an added hassle The cabin temperature throughout flight was uncomfortably cold On each trip I have made with BA ( 6 in last year USA to U.K. and Spain) lack of overhead luggage space is always an issue. I paid 65 pounds for an extra check-on small suitcase, yet I couldn’t even put a small holdall in overhead because others had whole suitcases in there. This needs to be re-evaluated!"
Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"
Pros: "I love it the most that they are so helpful with excess baggage Which is why I always book with BA I am an entertainer working for many different cruise lines BA does not rob you blind if you have extra baggage Or your bags are slightly heavier ! Delta recently charged me $ 285 per extra bag Coming back BA charged me $90 and allowed me two bags The new policy on many airlines to literally rob a customer Is disgusting and the govt authorities should put a stop To it BA is welcoming and always professional !"
Cons: "Airline food is often risky to eat and The variety is poor especially if you are vegan"
Cons: "Because of a problem at the car rental place we were not able to check our bags until 50 minutes before the flight. British Airways would not take the bags and we missed our flights Neither webjet who had booked our flight or British Airways would help us figure out a new flight. We had to buy a whole new flight."
Cons: "Had to pay for a cup of coffee - this is a free service in the US so was surprised when asked for a cc."
Cons: "My bag was missing for five days back in Chicago."
Cons: "Overall was excellent"
Pros: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Cons: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Cons: "It took 1 hour to get a glass of water"
Pros: "staff was very friendly."
Pros: "Crew was nice"
Cons: "Seats were uncomfortable"
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Pros: "The food out of London was excellent, as was the overall service."
Cons: "The flight was oversold and so I lost my seat, and had to wait on standby before I was given a seat, even though I had an assigned seat when I booked my ticket. Very bad!"
Cons: "Having to pay for a cup of tea!"
Cons: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Pros: "no drama on boarding, even with recent BA IT collapse."
Cons: "Selling coffees...."
Pros: "Great selection on entertainment and the flight attendants were very attentive."
Cons: "I'm accustomed to another airline that gives a bit more seat space and you can order snacks often."
Pros: "Arriving safely."
Cons: "The temperature was annoyingly hot on board."
Pros: "Hard to say after they lost my luggage, cramped space, no leg room because of electronics box under seat, then the person in front of me decided to recline all the way back on a 12 hour flight. So I lost my luggage, and had some smelly stranger practically laying on my lap for 12 hours. Talk about insult to injury!"
Cons: "They forced me to check my bag, even before I boarded the plane and said there wouldn't be any room. Then they lost my bag. Worst thing I ever did was listen to the lady at the ticketing booth! Also, the way they do boarding is a total joke. All they care about is their first class passengers. For the rest, it's a free for all! Terrible, even Southwest has more organization! Sputhwest might not have assigned seating, but they're much more organized and significantly cheaper. How do you lose someone's luggage British Airways?!?!?!!!"
Pros: "On time"
Cons: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Pros: "nice plane and seats left on time"
Cons: "no water or coffee offered unless you paid for food"
Pros: "shorter flight but they still offered us food, a drink, and tea. Also, shortly after the food was served a flight attended offered free newspapers."
Cons: "boarding was a little odd. we had to take a bus across the tarmac and board the pane from the ground. We were not sure what entrance was closest to our sets ended up going the long way."
Cons: "Late flight missed my connection and totally horrible experience"
Pros: "Boarding was prompt. Crew was friendly yet professional and courteous. Seats were comfortable."
Cons: "Choice of entertainment seemed limited, especially in other languages sch as Hindi. Food was alright."
Pros: "The plane was clean, the flight was smooth, and the staff was friendly."
Cons: "Too little leg room and too little incline in Economy seats. Food mediocre."