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Pros: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."

Pros: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."

Pros: "Crew"
Cons: "Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey."

Pros: "Food is amazing."

Pros: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Cons: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Pros: "Flight between Atlanta to Istanbul was good with ample leg space."
Cons: "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."

Pros: "Food was good"
Cons: "The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities."

Pros: "Movies"
Cons: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"

Cons: "Worse customer service"

Pros: "everything"
Cons: "nothing"

Pros: "Good time"
Cons: "Food"

Pros: "Food was fine"
Cons: "delay time and Istanbul airport"

Cons: "I like everything"

Cons: "I had to buy a Tukish Visa...spend the night in Istanbul.Screwed up my driver,my Mom had to call and cancel my appointments.I had no clothes,of toiletries....just a nightmare"

Pros: "Every thing"
Cons: "Nothing"

Pros: "The flight didn't take too long"
Cons: "The staff at the airport is really rude and just tries to push you off to another person. When you do finally talk to someone they will give you a short blunt answer and try to get rid of you. The WiFi is horrible and hardly works. There aren't any quiet places to sleep and many of the phone charging stations cost money."

Pros: "I am not blaming the airline at all for these inconveniences."
Cons: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"

Pros: "Everything was great, service,food....."
Cons: "Nothing to mention"

Pros: "The boarding and the time taken was all fine."
Cons: "The food was served really late because of which I got a headache."

Pros: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Cons: "Nothing everything was great"

Pros: "Food was pretty good."
Cons: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."

Pros: "Employees were very helpful. Service was great."
Cons: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."

Pros: "Entertainment was very nice."
Cons: "Bath room was not clean during the flight. Flight attendants can be nicer."

Pros: "Nice crew except for...see: 'didn't like' section."
Cons: "First and foremost we were astonished and angered that the cabin crew would not allow any window shades to be open during the day- long flight. That is unhealthy and exacerbates the jet lag phenomena. An airplane is not a hotel and you have eye masks and such readily available for people sleeping. Oh, and I also like to look out the window! For this reason I am looking for another airline to fly for our semi annual trips overseas."

Cons: "No individual air vents to control temperature"

Pros: "Excellent service, nice and friendly crew"
Cons: "seats are too narrow and no space for long legs"

Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"

Pros: "The food and comfortable plane and nice staff"

Pros: "At least there was a good selection of movies"
Cons: "Of the frequent number of flights I've taken in the past year, this was the most unexceptional. Nothing stood out, good or bad. Food was bland, attendants were just doing their jobs and never saw one walk up and down the aisle between services to see if there were any needs or concerns."

Pros: "Food"
Cons: "Seats"

Pros: "Crews were very nice helpful"
Cons: "Airline is poor., Lost many luggage. Airport congested, too expensive for airport quality."

Pros: "My favorite airline!"
Cons: "Faster boarding would be great"

Pros: "Duration of the flight is good."

Pros: "My husband and I had a very average experience overall. From boarding to inflight customer service."
Cons: "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."

Pros: "Everything"

Pros: "Great flight/airline, but boarding was a hot mess!"
Cons: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."

Pros: "I liked almost everything. The service is excellent."
Cons: "It would be great if the transfer flights would have shorter option"

Pros: "Leg room and TV selection was excellent"
Cons: "Nothing"

Pros: "Very Modern plane, good seats an entertainment system, reactive crew."
Cons: "No problems"

Pros: "All other crew was very nice, good seats"
Cons: "No wifi, FA skipped me when giving flight bag"

Cons: "Service call for crew took longer than usual...."

Pros: "I do not like anything"
Cons: "They serve Turkish delight half of them get half not including me When I ask he told me you are sleeping .the time they serve she was air hostess how he can told I was sleeping point to be noted. Same thing they serve pouches I do not get.i will never fly this air line SOHAIL"

Pros: "Service n presentation. On time departure n food auperb."
Cons: "Some entertainment screen not working."

Pros: "Good food, on time, great entertainment!"
Cons: "Seating room appears lower than average. Boarding somewhat disorganized."

Pros: "Security checks in a narrow area serving several flights to the USA took way too long time to board"

Cons: "From Istanbul to Karachi turkish used old plane - In business class there is a major difference in seats and all other things as compared to newer planes. On their website at the time of sale they show the newer plane and its business class. SO overall did not felt right due to older style seats- However staff was still very courteous and pleasant"

Pros: "The price and timings"
Cons: "Cabin crew not accommodating as would not hang my coat which I never had any problem traveling internationally. Toilets very small and smelly. Toilet pack was good as they included slippers."

Cons: "Going through security checks twice and running from one gate to another at the last minute."

Pros: "The meals were superb as was the selection of Turkish wine and spirits, Flight crew was warm and very attentive and the in-flight movie selection was stellar. Can't find a single negative thing to say. I love Turkish Air."

Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."

Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"

Cons: "On time flight"

Cons: "Stop charging for checked bags"

Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."

Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."

Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."

Cons: "Comfort"

Pros: "great trip and crew"

Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"

Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."

Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."

Pros: "Every Delta employee that we encountered was professional and pleasant"

Pros: "The service was excellent."

Pros: "Freemovies"
Cons: "No leg room"

Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"

Pros: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Cons: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."

Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"

Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"

Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."

Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."

Cons: "Gate attendant was extraordinarily rude"

Pros: "really great service, arrived early, as good as it gets."

Pros: "Crew fantastic"

Pros: "none of it"
Cons: "It was Terrible I will never do it again"

Pros: "Better seats"
Cons: "The seats"

Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."

Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"

Pros: "Typical flight, all went well. Special services picked me up at the plane."

Cons: "Condition of the airplane"

Pros: "in economy class"
Cons: "very hard seats with not enough legroom."

Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."

Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"

Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."

Pros: "Crew"
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"

Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."

Pros: "Smooth flight; informative crew"

Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."

Pros: "Professional and efficient"
Cons: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."

Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"

Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"

Pros: "No problems curling up against the bulkhead and going to sleep. Crew was very considerate about not broadcasting messages to awaken travelers during this overnight flight."
Cons: "Was a bit warm but in a full plane what can you expect?"

Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."

Cons: "Snacks if possible"

Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"

Pros: "I trusted Delta to take of my clients; Delta usually did. Rather, the employees of Delta did. Now when I travel, I prefer Delta (when they aren't too much more economically). Let me change that to I used to prefer Delta, because the times, they are achanging. My home airport is Atlanta, I'm usually traveling to Seattle or Portland; Delta is king in those routes. There's more flight time options, and the entertainment available is better."
Cons: "Here's where the picky comes in. I downloaded the 'Go Go" wifi app beforehand. When I tried to connect I received a message that it wasn't available on my routes. Why couldn't they tell me that it might not work on my routes before they took my money? Further, why wasn't it available? It's not like I was going on a multi city/country trip, this was Atlanta to Portland non-stop. Then there's the 'Premier Seating". I opted for it on my outbound flight and received TSA Pre Check. I didn't buy the seating coming back; I did not receive TSA Pre Check. Coincidence? My fare was more than Alaska Airlines was offering it for, I paid for the wifi that didn't work, and in order to avoid the back of the plane, you must pay. So, I guess I'll be going to Alaska Airlines. They don't have as many flights, but I don't feel dinged for more money every time I turn around."

Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."

Pros: "Flight was ontime taking off and arriving and was a smooth flight. Security and gate area at PDX was very easy to navigate and not too crowded."
Cons: "Seats are very tight pitch, uncomfortable. No amenities were provided. Also, I prefer Southwest-style boarding (no assigned seats)."

Pros: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."

Pros: "The ground staff at check in was excellent. She was extremely helpful. The flight was on time."
Cons: "Boarding was a scramble. The amount of hand luggage people were allowed to bring on board was excessive and the overheads were crammed full."

Pros: "Crewwere polite and competent. Seats felt a little cramped."

Pros: "Good enough amount of leg room. Easy to checkin online."
Cons: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."

Pros: "Crew were wonderful."
Cons: "It would be good if ba could stop losing my luggage."

Cons: "For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers"

Pros: "Crew was so nice and seats were comfortable"

Cons: "I somehow made my 35 minute layover, however I can’t say the same for my luggage. Totally unacceptable."

Pros: "Over all good means.........., All well nothing to my dislike"
Cons: "Nothing to dislike"

Pros: "Usual BA welcome"
Cons: "Luckily the plane was delayed as my incoming flight was slightly delayed and BA had booked me on flights that take 40 minutes to get between gates I had to run. From there the delay grew as seems to be typical of BA at the moment. Also by the time the trolley made it to me there was only one sandwich choice left."

Pros: "Again, I liked that we reached our destination safely."
Cons: "Because of the almost 3 hour delay, almost all of the passengers on the flight missed their connecting flight. Including myself. I was moved to a flight four hours later Finally, the last leg of my flight was again delayed 55 minutes and I ended up on a very, very crowded flight and getting to my destination at almost 5pm instead of 9am.... missing a whole day of activities. What did I get as compensation from British Airways? A 5 pound coupon for 'light refreshment' for an 8 hour inconvenience. Brilliant :|"

Pros: "Food was good. Intertainment options good."
Cons: "My seat did not recline so I had trouble trying to sleep thru the night flight. Seats too cramped even after updgrading."

Cons: "Seats to small"

Cons: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"

Cons: "4 hours delayed.. Uncomfortable seats .. unclear screens"

Pros: "The British Airways crews were very friendly and i got upgraded to business class. Its great to know they recognize a hello aviator/pilot"

Pros: "Poor"
Cons: "Air vent was dirty and dusty. The seats were unconfortable"

Pros: "Food !!the services"
Cons: "The seats not very good and the tv screen"

Pros: "Friendly staff"
Cons: "Smaller plane required seat belt extender for heavier person."

Cons: "After an 11 hours wait to connect my flight, they still managed to leave one of my bags behind. Not cool"

Pros: "Crew and aircraft are fantastic. ."
Cons: "Entertainment system"

Pros: "flight cancelled"
Cons: "flight cancelled because of fog,........ there was no fog"

Cons: "I didn't get to fly. Missed the flight. And asked to postpone for a fee. The airline wouldn't. I purchased a new ticket from another airline."

Pros: "Can never underestimate safety and realiability of BA. Flight was smooth and I have no complaints"
Cons: "Food sucks. Stay with the Beef & potatoes. The Rice and chicken was terrible!!"

Pros: "Food and staff service was amazing"

Cons: "I had to cancel my trip due to a family emergency. The only way I could get a “partial” refund was to pay another $700. Makes no sense. I already paid over $1000 for tickets and you want me to give you another $700 in order to give me a refund."

Cons: "Food was a bit mediocre."

Pros: "Friendly, consistently would come to collect trash. Staff was fast in responding to calls."
Cons: "Didn’t find out I needed a landing card until the end of the trip. And they didn’t have pens to fill out the landing cards"

Pros: "Everyone was accommodating. They gave my son a coloring book to keep him busy."
Cons: "there was a slight problem with the food. there was a large percentage of the flight that was Israeli and therefore respects basic Jewish tradition of not mixing meat with milk. One of the meals was pasta with sauce (which was supposed to be the least popular meal) and a meal with chicken and rice. the rice had cheese in it, a large percentage of the people on the flight were unable to eat it. Only after finding out about the cheese did I understand why no one took te chicken dish."

Cons: "My bag was missing for five days back in Chicago."

Pros: "Nothing"
Cons: "Never even asked if I want to buy something to drink ( buy , not to get!!!!). If I didn't go to the back I will never see any of crew during the flight. Very disappointed!!!!"

Pros: "Service"
Cons: "It was very cold! Too much air conditioning."

Pros: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Cons: "Everything"

Pros: "Crew was nice"
Cons: "Charged us 1/2 adult fare for lap infant. Lied to us we had assigned seats. Would not let us check in online. Lied at terminal we had bulkhead with area for infant. Incompetence and lying at several points. We have flown on multiple airlines with infant without any of these problems. VERY poor airlines."

Cons: "I didn't get one of my bags. It was delayed for 2 days"

Pros: "I like that they managed to squeeze the seats in an A380 jumbo jets to make it feel like the space of a domestic carrier plane."
Cons: "Seat is small, no food menu on a 12-hour long haul flight from SIN to London. Only 1 available meal type: bland tasting "sea bass" soaked in tomato sauce. The air crew spent most of their time sitting in the back - zero effort in service - not once did they make rounds with cups of water/juice. In between meals, I request for some snacks and they said they don't carry any snacks at all - onboard a 12-hour long flight. I asked to BUY some Malteser chocolate and pringles, and the air crew exclaim "ohhhh but it's on the upper deck, I would have to climb up to get some." Here how about some bread rolls and butter. They offered me stale bread from the previous meal. I am their One World Partners SAPPHIRE Member. I shudder to think how they would treat their standard economy class passengers."

Pros: "Friendly curteous cabin crew"
Cons: "Mutliple delays, lack of information."

Cons: "My luggage then didn't make it to Ibiza in time because it got stuck in London due to my short layover. If BA can't figure out how to get the luggage transferred within that short of a period, they should not offer flights that close to each other. Secondly, I left a really nice down pillow and bag on my flight from London to Ibiza and I checked the lost in found at the Ibiza airport"

Cons: "Delayed as usual"

Cons: "The service wasn't very good. We had to walk to the galley for drinks mid-flight."

Pros: "Comfortable leg room"
Cons: "Did not offer drinks frequent enough"

Cons: "Only food options had to be purchased. Not even coffee was offerrrd."

Pros: "Their approach, politeness and service"
Cons: "Cannot think of anything"

Pros: "on time.."
Cons: "very busy no free tea coffee."

Pros: "Nothing"
Cons: "no complimentary water and coffee and more."

Pros: "I was unable to check in online because the sytem required me to have a visa which I did not need. This in turn did not allow me to upgrade my seat. Seats were available on the flight considering it was a 747-400 jet liner. All in all I was happy with the flight since no one sat next to me during the 7 hour flight."
Cons: "Entertainment. Food. The crew was great."

Pros: "First time I have used assisted travel for myself and husband and it made a huge distance Flight was very good with excellent service in club class"
Cons: "No dislikes"

Pros: "Safe flight arrived early!!!"
Cons: "Crew seemed non friendly. Did only what was required. Seats were tight And very cramped."

Cons: "Everything was great about this flight, except that I had a row of seats that would not allow the arm rest to go down. So even though I had 2 empty seats to my left I could not utilize them, which would have made the flight so much better. When asked I was told that the "curve" of the plane would not allow it. This should have been mentioned when I booked and chose those seats."

Pros: "Nothing."
Cons: "Nothing"

Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."

Pros: "Boarding was prompt. Crew was friendly yet professional and courteous. Seats were comfortable."
Cons: "Choice of entertainment seemed limited, especially in other languages sch as Hindi. Food was alright."

Cons: "Bad smell"

Pros: "Aircraft well laid out."
Cons: "Full flight snd everyone seemed to have a carry on bag.."

Pros: "Nothing"
Cons: "Awful flight attendants. They all hate their jobs."

Pros: "Movies"
Cons: "Middle seat but not that bad in the end. Nice people on both sides. Still i booked 7 months out and wasn’t able to get a window or aisle."

Pros: "The pasta dinner in economy was quite good even by airline food standards. Flight attendants very good, very positive attitudes, which always makes for a better flight experience."
Cons: "The United boarding system sucks.....unless you have $$$$."

Pros: "When we were checking in, the personal service from staff was outstanding."

Pros: "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
Cons: "All good"

Pros: "It was an ok flight i guess but there was no good free in flight entertainment."

Pros: "It was fine."

Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."

Pros: "the price of the flight was the best part of the deal"
Cons: "have to pay for movies, and no good selection of snacks on flight."

Pros: "Got everything we needed."
Cons: "No complaints."

Pros: "I boooked through Kayak based on recommendations fron Rick Steves. When I tried to check in the night before, I was told I wasn't on the flights I had booked. Turns out SAS had switched me to a later flight without any notice. It took hours on the night I was readying yo leave for a three-week trip to find out what had happened. At best, I would have found out the next day at the airport and waited an extra three hours. Not the big fun! At worst, who knows? Would someone have been able to figure it out in time? Huge run-around!"
Cons: "See above. Also no vegetarian meal offerings."

Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."

Pros: "Appreciated the boarding style, more organized crowds"
Cons: "Seats are getting too small, not enough room for elbows"

Cons: "Had to circle 3 time before landing due to air traffic."

Pros: "United transfer me to Alaska Airlines because there was delay that would impacted my layover.. So they gave me non stop with Alaska. I'm pleased with their service!"
Cons: "Nothing"

Pros: "N/A"
Cons: "N/A"

Pros: "I liked the service. It's good in general but, looking for better."
Cons: "I didn't like the service sometimes. Especially the hostesses, they are too old. The plane was too small when I flied from Austin to San Francisco. Thank you"

Pros: "I was very happy with the attendants. Very friendly and helpful. The crew was very professional and informative."

Pros: "Flight was n time, boarding was fast and efficient."

Pros: "Quick to board"
Cons: "Flight was delayed a bit"

Pros: "Efficient crew"

Pros: "This crew is probably the best I've experienced traveling this route in years. They were professional, attentive, gracious and friendly. I was just thinking what a joy to watch them interacting with different people from the nice ones to the difficult ones. You guys rock"
Cons: "Explanation for the delay in boarding"

Pros: "Very unhappy employees. I work at Nordstrom so maybe my expectations are a bit high when it comes to customer service, but if I owned united airlines I would be ashamed of the way United employees treat people. I paid an extra 300 than I had to to get to Hartford Connecticut at the time I chose when purchasing the ticket. Every plane was delayed. EVERY FLIGHT by at least an hour. I missed my connections and was rebooked twice. the average joe customer service lines were ridiculous with the separate priority line having first dibs. The first customer service man I met with was helpful and kind. With the exception of that man and one flight attendant on my trip back to Portland, every employee was indifferent, condescending and in some cases, actually mean. I say that seriously! (I can't believe it either). I am not a difficult person to get along with and I never showed upset despite the many mishaps I encountered on this trip. Customer service is so important and could have made up for the obvious poor planning and lack of communication by which united airlines functions. Unfortunately, I would rather fly any other airline if given the choice after this trip. Even spirit (and let me tell you, I've only flown spirit once and there is a good reason for that). So disappointing. I am upset over my experience and again, will avoid this airline at all costs in the future whenever possible."
Cons: "Above."

Pros: "Free Upgrade"
Cons: "What wasn't there to like"

Pros: "No delays."
Cons: "No complaints."

Pros: "Friendliness of the crew"
Cons: "Having to wait for wheelchairs to be delivered when we requested them before the flight. No aisle chair delivered at all."

Pros: "Flight was uneventful. Went smoothly."
Cons: "Seating wa very cramped. Long legged people were shoving their knees into my husband's back and I was unable to stretch my legs. Also, there was not a free gluten free snack available."

Pros: "I like the small size. The food and drink are so minimal it's hard to rate. The flight attendants were courteous and efficient. The flight was on time."
Cons: "The bathroom was more "used" than usual..."

Cons: "There was no food for such a long flight"

Cons: "I would like to see free movies added to the flight like American Airlines have."

Pros: "Nice smooth flight"
Cons: "Everything"

Pros: "Plane was 3 hours late missed my connection. Was due to poor maintenance of the aircraft. Will not fly United again"

Pros: "Nice terminal"
Cons: "United is chronically late"

Pros: "Everyone was very helpful, always smiling and super nice. I was having a rough, long day and not looking forward to any of it. They really helped me get through it!"
Cons: "No free snacks, I could've used some pretzels"

Pros: "Too much delays in getting on and off flights. Both legs were delayed for long periods. Had to hassle way through to avoid missing connection. Gate info for 2nd leg was not available until 15 minutes prior to boarding; compounded with delay."

Cons: "Over a hour and a half late leaving portland"

Pros: "Wish there was complimentary snacks ie peanuts or crackers"

Pros: "The flight from the Denver leg to Des Moines was great. The crew was exceptionally friendly, especially the stewardess. I really loved taking the smaller plane into Des Moines. It made the boarding and deboarding go very quickly. In the future when traveling to destinations outside of a major hub, I will look for flights with smaller planes. It was an incredibly pleasant flight experience."

Pros: "Everything was great."
Cons: "Food got a poor rating because there was no food service on either flight. You might think about creating another column with N/A (not applicable) as a heading. Entertainment got a mediocre rating simply because I didn't indulge. I might have been tempted more if I could have seen a price somewhere for the entertainment. I was very hesitant to just start swiping without knowing what I was getting myself in to."

Pros: "Although I only got a water, other people were ordering, but the older flight attendant was not at all personable and was very impolite. Being a chef, I would never give poor quality customer service as he did. My flight attendants from DEN to TYS was much more personable and made the flight much more enjoyable."

Pros: "Nothing"
Cons: "This is the second time my flight was canceled due to maintenence and I had to fly out the next day not the same day."

Cons: "It was cancelled... I waited in line at the airport for over two hours and on hold on the phone for another two to have my flight changed. The new flight was not direct, and got me in to Chicago almost 24 hours late. Both of my rebooked flights were delayed."

Cons: "United Customer Service was terrible on the plane. The gate agent messed up out seat assignments and put 2 of us in the same seat and then a airline attendant on the plane was so rude and condescending to the few of us on the plane about the seat confusion that again was not the passengers fault but United. I am trying to track down her name to file a formal complaint. She made a remark that was disrespectful to people not being able to "read" correctly, she was very rude. Also on our return flight it is not showing our seat assignments. Very poor experience with United. I will go back to Alaska and SW airlines before choosing them again."

Cons: "Weather related, complete cancellation! Rebooking was beyond a nightmare & new flight was 36 hours later!"

Pros: "Seats were fairly supportive and felt good on my back."
Cons: "Seat pitach was horrible. Row in front was basically in you face before they reclined. Paying extra for in seat entertainment was not appreciated (and not done)."

Pros: "No crew so we waited for two hours for one to arrive."

Pros: "even though i was leaving under difficult circumstances, the flight attendant kept us smiling. the service was very amazing and i couldn't have asked for a better flight"

Pros: "Comfort on time."
Cons: "Nothing"