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Top 4 airlines serving from Oregon to Puerto Rico
Scores according to KAYAK customer reviews
Pros: "Crew was great!"
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "Seats and space"
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Cons: "Poor service"
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Cons: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "The beauty that is Oregon."
Cons: "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "On time smooth"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "Super old planes, no had a tv."
Pros: "Crew was good."
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Cons: "No have owned screen TV"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Pros: "Everything was on time, no delays."
Pros: "Should have individual tv's like jet blue does. There shoul be a family travel area for people travelin with todlers. better service and better food. Faster luggage pick up."
Cons: "Nothing. Expesive flights, an unprofessional flight attendant name Sarah, fighting with the customers. No entertainment. It was a nightmare"
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "Seat more comfortable and any entertainment."
Cons: "The seat."
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Cons: "got in super late. missed my shuttle. plans impacted"
Cons: "Wifi wasn't working"
Pros: "Smooth boarding"
Cons: "No entertainment of any sort available unless paying."
Pros: "It was a good flight. The attendants were courteous and accomodating. There was nothing to complain about."
Pros: "I very much enjoyed the male flight attendant in coach. He was fun, attentive and very interacting."
Cons: "I liked all but the seating. Even for coach is too small in my opinion. Pilot flew awesome."
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Cons: "Overbooked both my flights and I was a last minute addition to the first flight."
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Pros: "Flight attendants were cordial and helpful"
Cons: "Seating in the last row or rows made deplaning very slow."
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Cons: "The airline is horrible.. Poor customer service"
Cons: "Plane was late then sat on run way for 30 minutes. Over one hour late."
Pros: "The service since I am handicap"
Cons: "Horrible phone customer serviceI."
Cons: "Comfortable and affordable!"
Pros: "It was a very well ran flight, both fights were what you would expect from an airline service. Overall satisfied."
Cons: "No leg room and also a short free movie wouldn't hurt."
Pros: "What I like the most was that it was on time, also the crew was amicable."
Pros: "One flight attendant saw what we were going through and asked if she could do anything but there waany really much she could do for us. So we asked for more cookies which she quickly obliged."
Cons: "We sat in the last row which was uncomfortable because we couldn't recline our seats. My boyfriend had ice spilled on his lap and the beverage cart was bumped into his shoulder and knee three times. There was a passenger that was annoying to us as well as to the crew. She kept getting up and standing in the aisle. She brought food on board that smelled like spoiled cabbage. This same passenger walked to the back where the food and beverages were to serve herself water. Once seen, the flight attendant told her to go back to her seat. My boyfriend's television controller didn't work and he had to use mines. He sat in his seat and had to watch a movie that was in front of my seat. Overall, it was a rough start to his birthday celebration."
Pros: "The flight it self was ok"
Cons: "The back and forth that I went thru between gate to gate and the last minute changes of the schedule"
Pros: "Very organized . On time"
Cons: "I never took this flight since the San Francisco flight got delayed that when I got to the gate to board the Washington flight. The gates closed on my face literally. Awesome trip.! (Sarcasm included)"
Pros: "That flight had no entrainment. So it wasn't bad, just not available on that short flight"
Pros: "Short lines at Medford airport"
Cons: "Small plane"
Cons: "Not enough time between flights!"
Pros: "The crew kept us feeling comfortable"
Cons: "Hated the security check in on the airport because of their lack of staff also hatted the flight we were delayed 3 hours"
Cons: "They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give."
Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."
Cons: "My connecting flight was sent without me- I paid for upgraded seats that I never got, they tried giving me a connector that didn't get back to Baltimore until 1030pm after my day started at 3am for a flight at 5:30am... Then finally got a connecting flight into Virginia and had to drive 2 hours to get my car from Baltimore. Never flying United again."
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Cons: "Waitied in the airplane for about an hour till take off. Wasnt offered anything to drink till after."
Pros: "All very happy staff and super professional service."
Cons: "Plane delay so for an hour flight I had to stay at the airport for 3 hours till the next flight. With not even a sorry."
Pros: "Boarding process"
Cons: "No food... Sporadic drinks.. Very cheap service"
Cons: "Not only did we sit on the plane for over an hour before taking off, but on an over four hour flight I was refused water towards the end. When I asked for more than one glass I was rudely told and I quote, "you know what? No. We have other passengers who may want water." Are you kidding me? I sat down feeling scolded and like I asked for something ridiculous. We landed after 2am and most of the passengers were sleeping and I doubt anyone asked for more water since I didn't see the flight attendant move again. Perhaps she was upset that I interrupted her from reading her paper? Extremely displeased with my experience. I"
Pros: "Smiling faces !"
Pros: "No me gusto nada."
Cons: "Fue una experiencia horrible. La tardanza del vuelo fue excesiva. Nadie daba explicacion alguna. NO ofrecieron alojamiento en hotel y solo dieron $10 para comida que daban para muy poco porque los precios son altos."
Cons: "United airlines.. Terrible"
Pros: "Everything was great"
Pros: "It was a short fast flight once in the air."
Cons: "Flight was delayed by at least 45 minutes, making me miss my connecting flight. After that I had to wait 7 hours for the next available flight. Also the connecting flight was all the way on the other side of the airport. No one at the airport would help with directions to the next boarding area."
Pros: "Everyone was friendly and smiling. Stewardess made contact with each person , very personable"
Cons: "Forty minute flight delay. Nobody had any real answers"
Cons: "Their system canceled (it auto confused itself) my tickets and we almost lost the flight. Good thing I'm always 4 hours earlier or else their juggling of seats would have been impossible."
Cons: "Bring back the TVs"
Cons: "My fiancé and I have both had awful experiences with Frontier. Both of us have had so many issues with our flights being delayed with no real explanation, apology, or compensation for our inconvenience. This most recent time I was supposed to get to my destination by 8 am and didn’t end up getting in until after 6 pm. The time before I was delayed for 12 hours before they finally decided to cancel the flight. You REALLY cannot expect anything. It’s a cheap flight and absolutely nothing more. You also get charged for every tiny little thing- including your carry on. My fiancé and I have never completely written off an entire company before but we will truly never fly Frontier again. I’d rather pay double the price to fly with a different airline than save a couple dollars and fly with Frontier. Good riddance."
Cons: "Frontier customer service wouldn't print a boarding pass for me because of their 45-minute cutoff. I was there 40 minutes before the flight. That wasn't enough time for them. This was in the middle of the night (I arrived at 12:15 AM) when the airport was empty. There was no one in line at the TSA security checkpoint (I know: I looked). Forty minutes was more than enough time for me to get through security and walk to my gate. Very disappointed in Frontier."
Cons: "I had to pay additional for any seat I selected. I also had to pay $40 for a carry-on luggage. They offered no snack or beverages. It was ridiculous ! Makes me appreciate Southwest airlines By the time I purchase my seat and paid for One carry-on I was out another $108. Seems like false advertising"
Cons: "Had to wait for over an hour after landing in Denver before deboarding. more worth it for short trips where you wouldn't have to pay for a carry on, with carry on costs you might as well go for an airline with better service and higher levels of comfort. It got the job done!"
Pros: "All good."
Cons: "Nothing was below an excellent"
Cons: "Everything. Frontier is the worst airline I've ever traveled on. Even worse than United somehow!"
Pros: "the ticket was the cheapest."
Cons: "-$30 (at least) for ONE carry-on. Some people had a personal item only. I then noticed that at boarding, the attendent didn't seem to be checking people's ticket and wether or not they had a carry-on. ಠ_ಠ -When you check-in online, they make it look like you have to pay for your actual seat. ($13-30) I was shocked. However, I realized later that if you scroll down all the way, there's a "skip" option. Turns out, you're paying to reserve a seat, versus them automatically picking one for you later. ಠ_ಠ I was a little upset when I realized this. -my tray table was the size of an ipad mini -they've shaved a few inches off of everything, so it was a tight fit. -everything but water costs money. Soda is 1.99 for an 8 oz can. -no tv, no headphone jack in the arm rest."
Cons: "The portland-denver flights are NEVER on time. I will never be booking with frontier again."
Pros: "When it was over"
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."
Cons: "Expensive bag fees and $2 for a soda"
Pros: "Price and non-stop flight"
Cons: "On a 5 hour flight the drink/food cart was offered only once. On overnight flight the seats did not recline and 2/3 reading lights did not function in my row so I could not read. VERY uncomfortable 4.5 hours."
Cons: "Seats are extremely uncomfortable. I was hurting even if my flight was only 3 hours. I was dreading the return flight. Seats don't lean back either."
Pros: "Super cheap flight ! Seats firm but comfortable."
Cons: "Nothing to read Seats don't recline No drinks unless you pay Delay first leg, luckily Frontier had a 4 hour layover on my trip When "checking in", it was confusing about paying for seats"
Pros: "The staff were very helpful and as accommodating as they could be, given we were stuck in the Denver airport for a day."
Cons: "I couldn't believe all of the extra fees they charged- If you have a bad past your purse, expect to pay 80 dollars extra, regardless of whether you check it or not. And expect to pay $40 extra if you want to sit together. I went in unaware of the extra fees- if you know that, you might not feel as cheated"
Pros: "I'm sure my luggage rode first class for the amount I paid for the privilege of taking a suit case along."
Cons: "Charged to death for every little thing. :( Told to pre pay for luggage on line to save money. Site was so poorly set up I could not check in skis, just bikes under sporting items. Ended up paying the same. Really even charged for carry on. Not only will I never fly frontier again. I will tell everyone that Kayak was No Deal :("
Cons: "Ridiculous passengers nearly causing a delay in our flight."
Pros: "The punctuality."
Cons: "The turbulence and the seats were not very comfortable. Otherwise, it was a good flight."
Cons: "Fee for everything - even to get a seat, after buying a ticket. On principles, I'll be avoiding Froniter int he future."
Cons: "Was very annoyed to find a carry-on baggage fee at check-in . Was not clearly disclosed at point of purchase."
Pros: "Everyone was super nice & helpful with questions!"
Pros: "Left and arrived on time despite snow in Denver, while many flights were canceled. Landing and flight were smooth. Courtesy was given to elderly parents who needed priority boarding"
Cons: "The interior has been redesigned, almost as if to punish passengers for cheap tickets. We all know that the price for cheap tickets is getting charged a la cart for everything (luggage, seats, etc), which is ridiculous but expected. What I didn't expect was that they replaced the seats with cheap minimalist seats with almost no cushion, no lumbar support, no reclining, no sound... nothing, except a half-sized tray and pouch. You'll have a sore back within the first 30 minutes of the flight. Worth it only for the price."
Pros: "Due to weather my flight was cancelled. Customer service was very helpful on changing my flight."
Cons: "1 your wait time to talk to someone. Could not print boarding pass from home computer."
Pros: "Staff was excellent"
Cons: "How much the baggage fee was."
Pros: "They delayed the flight bye 4 hours and lost my baggage!! This was a single flight, no changes or layovers."
Cons: "I payed for a carry-on and a checked-in costing $85, but after I paid, the person at the counter said I didn't have to pay for the carry-on."
Pros: "The check in procedure was quick and minimized the wait time in line. there was no notice on the web site that said there was a charge for a carry-on bag.was not charged for a bag on my outgoing trip."
Cons: "was told that I had to pay a bag fee on the return leg of my trip and was made to check my carry-on size bag.At 4 AM I just wanted to get home.It seems ridiculous to charge for a carry-on bag.Paying for snacks is a pain but they will let you take aboard your own stuff."
Cons: "It was canceled at the very last minute. This flight never went to Madison on 12/12/15!"
Cons: "7 hour delay with no compensation. Shitty service all around will never ever fly Frontier again"
Pros: "Departed close to on time."
Cons: "First of all, at the ticket counter there was a LONG line because only one agent was working at the time. There should've been more staff considering it was the weekend after Christmas. Then, I did not like that they seemed to charge for everything - coffee, tea, soda and juice, most seats open required a fee during booking and even carry ons cost, which was not made clear up front when I purchased the ticket or I would NOT have booked with them. Knowing this would've caused me to rethink the ticket purchase in comparison to other airlines. I will not choose Frontier again on purpose! It's not worth it."
Pros: "Clean, comfortable plane. Pleasant and polite staff."
Cons: "When I checked in I had to pay for my seat - minimum $13 up to $35. I did not see an opt out option. Checked bag is $35 which isn't great but is reasonable. Carry on bag is $40 and "more at the airport" - are you kidding me!? One personal item is allowed but if it doesn't fit entirely under the seat you will be charge a fee "greater than $40" to change it to a carry on. My personal item did not fit and I was not charged for a carry on. Personally I would be very upset if I had paid for a carry on and seen people like me get around this. No free snacks or drink on the flight either. Frontier needs to be more transparent with their pricing and take a lesson from an airline like Alaska that gives free beer and wine on their flights. Their website is very difficult to use on an iPhone and the only option is to print the boarding pass - not to email it or add it to passbook. I do not have a printer so I had to download the frontier app in order to avoid printing at the airport. It is clear that Frontier Airlines is pushing the bounds of "calculated misery""
Pros: "The flight attendants were very polite. Having to pay for carry on and a small cup of soda... seriously???"
Pros: "Price of flight"
Cons: "Everything else."
Pros: "The seats were comfortable and the crew very friendly."
Cons: "The seats did not recline. All food was overpriced including water. I had prepaid for a suitcase, but they refunded to me when I tried to check in online so had to pay $40 instead of $30 when at the counter."
Cons: "additional charge of $20 for a seat (only extended seats were available) and $45 for a carry-on pack!!!!! made a sale price into an outrageous price"
Pros: "Flight was on time. The flight crew were lovely."
Cons: "Paying for any drinks, food and all luggage is outrageous. Sadly, flying is no longer an experience to look forward to."
Pros: "Efficient, timely and smooth"
Cons: "So many seats"
Pros: "Price was reasonable"
Cons: "Smaller seats, they didn't recline"
Cons: "I will never fly them again. Absolutely rediulous they charge for everything. Do not take cash.. And on top if it, made everyone wait to board an already delayed flight so a flight attendant could stand in as long line to get food. I understand they need to eat, but it was ridiculous. Will never fly them again."
Pros: "Prices look low but..."
Cons: "You have to pay extra for everything and the overall quality is poor. Even the flight crew joked you should fly Southwest to get a better experience at a lower price."
Pros: "The staff was friendly, and the other guests on board were pleasant."
Cons: "Carry-on baggage fees. I understand paying for food and drinks for a budget flight. But to charge an absurd $30 each way baggage fee is absurd. The $60 extra I have to pay to carry on a bag, cancels any savings. I could have flown a nicer airline for the same cost."
Cons: "I didn't like how close the seats were, how there were so many screaming children."
Pros: "The only thing good was the price for the tickets."
Cons: "My bag didn't make it when I did. Now I have to wait until 3 days to get my bag which means I had to go out and buy a toothbrush, toothpaste, razor and shower stuff due to not getting my bag. I was given another person's tickets. You have to buy any kind of refreshment or snack [$2 for a coke]. No entertainment and plus the seat do not recline."
Pros: "Crew was fine, smooth flight"
Cons: "The announcement for the credit card was annoying. The seats don't recline. Didn't read the fine print and was surprised that I had to pay for the carry-on. Not much space under the seats. Reminded me of flying Spirit Air"
Pros: "boarded on time"
Cons: "have to pay for all snacks"
Pros: "Got home on time"
Cons: "No room, no reclining seats. Board the plane and the staff was short"
Pros: "Crew's attention to passengers doesn't reflect the profiteering, corporate feeling of their luggage and food policies."
Cons: "Frontier claims that its flights are cheaper, that it offers a more convenient airline. Nope: when passengers are allowed one carry-one and are charged exorbitantly for another, or when passengers are charged even for a soda or juice or tiny snack, I don't perceive the flight as cheaper than, say, United. I'm not getting surprised by extra prices again."
Cons: "After leaving for the 2.5 hour drive to the airport that was extended due to traffic I arrived 40 minutes before the flight but that isn't good enough. I did online check in and paid for the bag check in but they can't be a t the front desk to take the luggage. They shut that down 45 minutes before the flight because customer service is not allowed on their airline. And after making sure early enough I could have made it wasn't good enough they don't have a way to get me to mybdestination for another two days....and they wanted to charge me to go from Portland to San fransisco to take that flight that left the same tome as mine...so now they can't even use common sense..."
Cons: "Paying for a carry-on; no complementary beverage; shitty seats"
Pros: "Cockpit crew turned off fasten seatbelt sign a little early - I like that"
Cons: "Muy bueno el crew"
Pros: "The crews at the front desk is extremely impolite!!!! Never take this poor airline ever again!"
Cons: "The service of the crews"
Pros: "Service, flight"
Cons: "Paid a lot for luggage at the airport in florida vs when i left Puerto Rico and i did not buy anything"
Cons: "Arrived 40 minutes before take off. Women at desk wouldn’t give me my check in ticket or give me options for another flight. She instead told me it would be $200 to get on the next flight. I’ve never been treated so poor. She couldn’t be bothered with questions or concerns. I’m now out of my flight and all the money I spent on vacation. There is no customer service number to call with actual humans to talk to. No one works at the desk during the middle of the day to take concerns or phone calls??? Over all extremely disgusted and disappointed. I want my money for my flight returned."
Pros: "The flight attendants were nice."
Cons: "There was no wifi. Seat didn't recline. No screen of any kind to see where you are."
Cons: "Pay for checked and carry-on luggage, no leg room, pay for everything, in the end this discount flight all charges leveled was more expensive than if I had just picked a better airline to begin with"
Cons: "3 hour delay. Charge for soda and water, really?"
Pros: "Friendly staff. That's it"
Cons: "They cancelled my Wednesday night flight and could not reschedule another flight till Friday to vegas but could not guarantee a flight from Vegas to Chicago. The next guarantee direct flight to Chicago is Sunday night. This is the worst delay I have ever gotten. Will never fly Spirit again."
Pros: "I enjoyed nothing"
Cons: "After being told there was a mechanical issue with the plane (already nerve-wracking) we waited an hour to receive any additional updates. The flight crew then told us that the flight was "99% canceled." After that, everyone in the area got up to wait in line, but instead of helping people rebook their flights immediately, the flight crew just disappeared and never came back. I ended up re-booking with a different airline and had to call customer service in order to have my money refunded for that flight. I did receive two travel vouchers, but I'd rather just have the $100 because I'll never book with Spirit Airlines again. Not to mention the literal 280 emails I received the exact same email update over and over and over again telling me that my flight was delayed until the next day. That's right, they never canceled (as they should have) and just delayed it further and further. If I had just waited around for updates from the delay, I would have had to spend the night in the airport and miss work the next day (which I already had to do because I had to rebook with another airline). Thank GOD I didn't have any checked luggage or I really would have been screwed."
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Double booking of seats"
Cons: "Charges for everything. $55 for a carry-on bag? Come on (fortunately, I had only a small backpack so I didn't have to pay that)! Extra charges if you want a non-random seat. Bullying at the gate ("If you haven't paid the $55 for your carry-on bags by boarding, I'm gonna charge you $100!!!"). Seats seemed even more cramped than usual. I found the whole experience pretty unpleasant and will generally avoid Spirit."
Pros: "it was a smooth flightback no problems at all"
Cons: "Crew food boarding check in employ not profesional"
Pros: "My flight experience up to PDX was slightly better than the last time I flew Spirit, which gave me hope that they had improved as a low cost airline."
Cons: "My train was late getting to the airport so the flight had closed when i arrived. Even though I wasn't checking a bag they still wouldn't let me check in. They offered me the same flight the next day for an extra $100. I turned it down since I found a flight the same day for $78 on American (and decidedly a better flight experience)."
Cons: "The crew on the flight home was unprofessional as all get out. They threatened to kick 6 drunks off the plane before we left Las Vegas for being belligerent, loud, and obnoxious and then the crew proceeded to sell and serve them more alcohol. The crew sat back and did nothing while one drunk passenger antagonized another passenger and his girlfriend nearly the entire flight."
Cons: "This airline charges for everything, the seats are uncomfortable, the tray tables were tiny and dirty, the flight attendants have no idea what is going on, they push the spirit credit card (about a 15 minute pitch over the intercom), we had a five hour layover when other flights were available, and it was only a few dollars cheaper than other airlines. I will never fly with Spirit again."
Cons: "I travel very light to be charged a significant amount of money to put something in the overhead compartment is ridiculous"
Pros: "Did not use food or entertainment"
Cons: "Crew not forth coming with assistance or answers. Had to pay more per seat when I called customer service than when I tried to book the seats on line. Could only purchase one thing online and needed customer service to help but either way I was going to be charged a higher rate for one or the other just for calling in. Will not fly again and passed my negative thoughts on to who ever else would listen. To bad you will lose customers this way."
Cons: "DId not enjoy all the announcements about jokes such as targeting college kids for credit cards. The boarding was slow. The entertainment was the crew who all seemed nuts because flying for Spirit is a nightmare probably. Everyone looks so tired."
Cons: "Delays delays delays"
Cons: "- flight was repeatedly delayed - customer service via phone was horrible - different flight times posted in various places (email alerts didn't correspond to flight status online) - everything on the flight, even pretzels or water or juice, cost money - too many hidden costs - everything was expensive & poorly organized - this is my last time traveling with spirit"
Cons: "Spirit cancelled my flight."
Pros: "Quick flight, nice service"
Pros: "I liked that one of the female flight attendants sang."
Cons: "I believe that fat people should pay more, for two seats, so their fat does not come over to my side."
Cons: "Being nickel and dimed from the beginning to the end. Your website did not explain the conditions with the booking of a Spirit Airlines reservation like paying for carryon luggage, seat reservations and printing of boarding passes."
Cons: "Our flight was delayed 2 hours and I missed my shuttl. I will never fly Spirit again"
Cons: "If I could put 0 stars I would. They're theives."
Cons: "Paying $50 for a carryon it should be free"
Cons: "$45 for a carry on ??! I get the pay a la carte thing but that's outrageous"
Cons: "- Told that if the flight was early, I needed to rush to the gate - I was 2 hours early to the airport. Is it legal to allow a flight to leave early? - Very rude and terrible attitude, including flight attendants, counter and gate. - Very expensive upcharges for baggage, checked and carryon, and seats, I didn't dare not pay for a seat, otherwise probably would have been bumped. - Worst experience ever, I've worked in this industry for 20 years, never had such a bad experience - boo."
Pros: "Super affordable. Direct route."
Cons: "Paying $55 each way for a carry on bag is ridiculous"
Pros: "la tripulacion del avion era buena"
Cons: "La persona del Gate... no sirve, era una persona discriminatoria. el vuelo se atraso... no avisaron a tiempo, adiccional nos cambiaron de Gate varias veces"
Pros: "I like nothing."
Cons: "Scam! You have to pay for everything, check in, every luggage including carrying on, seat etc. I was asked to change my seat, out of goodness of my heart, I changed seat and sat were I was told to seat. Minutes later, another crew member upset told me that was not my seat and got me out of the plane until she could find a seat, and of course the crew member that caused the messed was nowhere to be found. I will never use this airline again, first and last. I don't recommend this airline and you're better off paying a little more for the airplane ticket from another airline."
Pros: "Price, unless you have to pay $35-52/bag whether you carry on or check it in. They only allow 1 free personal bag carry on."
Cons: "Designed to be thin for extra legroom, the Airbus 319 seats have no adjustability whatsoever. Fit with hard padding and a fixed curvature leave you with a backache by the end of your flight."
Cons: "Though the crew was friendly, throughout most of the flight the flight attendants gave pitch after financial pitch about the 'Spirit Credit Card' or the 'Spirit Programs'. The trip was nothing more than a big sales pitch to continue investing in the company. I understand that business is business, but this went too far. Furthermore, after one of my flights was cancelled due to weather, I was informed that the soonest Spirit could fly me out would be 3 days later. Understandably, Spirit is a small airline, so I'm sure this was not uncommon. When I asked to be transferred to another airline to leave sooner, I was told that Spirit was not responsible for getting me to my destination any faster. A woman at the 'help desk' then took a leisurely 45 minutes (while my flight was boarding) telling me that buying any other flight would cost me between $2,000-$3,000. Spirit airlines is treating their customers like credit cards to be swiped. The self-centered money-hungry culture throughout Spirit will surely be their downfall if swift action is not taken immediately."
Pros: "Great price! Quick and easy!"
Cons: "Seats are uncomfortable, not a big deal on a short flight."
Pros: "Gate agent was helpful and friendly"
Cons: "Flight was late boarding but it was always listed as on time at the airport monitors. Flight was also about an hour late taking off after we were already on board due to a "computer glitch""
Pros: "It was fast and easy. I would fly spirit again."
Pros: "I liked the price"
Cons: "I didn't like that you had to pay for your seats, carry-on, checking in, and food. Basically, you had to pay for every single thing. At one point I was afraid to even breathe because I thought I would've had to pay for that too."
Cons: "I had to pay $50 for a carry on that every other airline deems as complimentary. No drink including water served unless I pay for it and no cash excepted. Absolutely ridiculous"
Pros: "The price is the only redeemable thing, obviously."
Cons: "Seats, late, having to print the boarding pass, flight attendants."
Cons: "The chair on the plane"
Pros: "Great crew clean plane"
Cons: "The seats did not recline and made it very uncomfortable to be able to recline; the flight was also delayed"
Pros: "This was my husband's first time flying and he was very anxious. The pilot flew well above turbulence, and this helped make the flight go so smoothly. The crew was very friendly and accommodating."
Cons: "Space between rows is very narrow."
Cons: "unhappy-faced attendants made us wait in line for a long time, only to tell us once we got to the front to go check in at the machine"
Cons: "They charge 50 for a carry on that's rude"