Great crew and great food. But having no entertainment is not acceptable these days
Pros: "Punctuality Pleasant crew"
Cons: "No food on the flight! Due to some problems with the catering service, only a small sandwich was available."
Cons: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "Seat was OK"
Cons: "Any entertainment"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Pros: "Relatively fast flight"
Cons: "No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate."
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Pros: "Same crew. Really nice flight smooth and professional"
Pros: "Flight on time, crew polite and ready to help"
Cons: "Seats in the plane a little closer to each other than usual I think."
Pros: "Crew was ok. Had to manage difficult passengers."
Cons: "No entertainment. Average food. Little space for legs."
Cons: "Boarding from terminal f sucks"
Pros: "Crew was nice."
Cons: "Late departure. No entertament .poor duty free on board , no tabaco / alcohol as promised on the web / on board magazine Slow service."
Cons: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Pros: "The crew were good, polite and attentive."
Cons: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Cons: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."
Cons: "No language options on tv besides english."
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Cons: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
Cons: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
Cons: "the crew was horrible and rude"
Pros: "the crew kept their smile most of the time."
Cons: "bad weather caused problematic flight to the passangers and the crew."
Cons: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
Pros: "all the flights were on time, the service was wonderfull"
Cons: "The business class seats is exactly like the economy seats"
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "I like the service and food. 45"
Cons: "I like food and service and they had things that make it different. 48.."
Pros: "Took me to great location"
Cons: "Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!"
Cons: "Overall experience - will not recommend this company and will suggest another company"
Pros: "In flight entertainment"
Cons: "Seat pitch"
Cons: "the seat. not suitable for a business category"
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
Pros: "I want to have it. I was expecting a serious and major company as yourself to provide it in a 3.t hours flight. This is how low cost / charters looks like."
Cons: "I area where we did the check-in is horrible. I understand there are security issues but in Frankfurt airport it is much better then Munich and I expect you to find the answer how to have both needs."
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "Landed on time"
Cons: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Pros: "Good variety in vegan choices."
Cons: "Please add pickle if possible."
They gave away two of our confirmed seats 15 minutes prior to boarding and shut the door 10 minutes prior to boarding. We had 5 total seats so half Of our group went on and half had to stay behind.
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
Cons: "Nothing. Great flight"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "No delay. Seats were horribly uncomfortable."
Cons: "On time and a little early"
Pros: "Smooth flight"
Cons: "If there were no delays"
Cons: "It's a long time in an ever smaller seat"
Cons: "Weather delay 5 hours"
Pros: "Crew was very nice and professional."
Cons: "Plane was very hot and cramped."
Pros: "Nothing other than being able to get off this plane ride as soon as possible."
Cons: "Everything. Friendlier crew who could look like they enjoy their job more. Seat and comfort. Seat pitch was awful for a major airline. Some discount airlines seats were more comfortable w/ more space. Boarding was archaic. Climbing stairs down to tarmac, bus ride, climbing up stairs to plane."
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Cons: "Better seat cushions! There is not much padding & the seats get really hard."
Pros: "Crew was amazing"
Cons: "The hardest thing about any air travel is cramp seats in coach. That being said, AA makes the best of your cramp quarters with free online movies and television, and a power outlet for your cell on the headrest in front of you, which is so convenient and makes up for the tight seating!"
Cons: "AA has a tendency of delaying flights."
Pros: "Friendly, comfortable, and ON-TIME!!"
Pros: "Clean and comfortable main cabin."
Cons: "Lead flight attendant too casual. Didn’t wear jacket, didn’t even know he was a member of the crew until he walked the aisles mid flight. Wore Bluetooth headset around his neck. Inflight WiFi entertainment didn’t work at all. Internet (AA.com) seemed to function."
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Cons: "The flight was delayed 40 minutes but then they intentionally lied to the passenger's and boarded the airport to tell them they will be moving away from the gate and park for 1.5 hours. Sneakly little unethical you know what ."
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Cons: "Delay and bumpy landing"
Pros: "Boarding was easy, flight attendants very accommodating. Pilots made up flight time and arrived early, in spite of late departure."
Cons: "Leg room! Seems American has less space between seats and seemingly narrower seats than other airlines."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "I like to party. But besides that, I like flying with my instruments and not having to gate check them. Yay!"
Cons: "I didn’t like the way the employees were so friendly! It was not fair. I wanted to be angry and my opportunity was taken from me!"
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "American Airlines is always late"
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "Liked how good he crew was"
Cons: "How late the take off was and boarding and landing an hour later then expected"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."
Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."
Cons: "I've boycott A.A. for 15 years now. The only reason I flew is because I didn't have a choice with my connection flight. They still suck.!"
Pros: "the wntertainment worked."
Cons: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."
Pros: "Terri was very attentive."
Pros: "The flight was cancelled. There was not pilot"
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Loved just 2 seats per aisle in our flight and very comfortable seats
Crew was annoyed every time I asked something.
Didn’t travel because you changed my dates completely which was not suitable. Then you told me I couldn’t change them back or get a different flight, using lastminute.com. Then you wouldn’t give me full refund even though you were at fault! You then made me have to buy more flights and travel from a an airport over 300miles from my house. I will never use lastminute.com or TAP Portugal again. I still haven’t received my full refund. Disgusting!
Cons: "A good team. They all made good efforts. Just fine"
Pros: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Cons: "Pleace call 666 394 865"
Pros: "Horrible service"
Cons: "Nasty people"
Pros: "Nothing! Horrible!"
Cons: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Pros: "Food was great, seat was amazing"
Cons: "Boarding was done by bus and it took too long and it want comfortable"
Pros: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Cons: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Pros: "The staff"
Cons: "Providing more drinks and beverages"
Pros: "I liked that pillows, blankets and headphones were provided."
Cons: "Boarding was a cluster (mainly because the lines were unorganized)."
Pros: "The crew was very friendly and food was very good."
Cons: "The toilet sinks were clogged and dirty."
Cons: "Not missing our connection due to delays."
Pros: "The crew was really good and attentive"
Cons: "The boarding was a little chaotic"
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pros: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"
Cons: "The flight wad late becsuse of the immigration."
Cons: "Better service, comfy seats with recline and entertainment"
Pros: "It was on time."
Cons: "90 euro per bag!!!! Outrageous. Never again TAP."
Pros: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Pros: "Good vegetarian meal. Great price."
Cons: "Those seats might be ok on a short hop, but a five-hour intercontinental in the middle of the night? Price is cheap, but personally never again."
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Pros: "Planes clean and in good condition."
Cons: "Crowded and late departure."
Pros: "Food was ok. Check in was ok in Portugal. The plane was good (entertainment and seat comfort)."
Cons: "flight crew can be more friendly in my opinion."
Pros: "The fact that it was a direct flight."
Cons: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Cons: "They had us inside the airplane for 1.5 hours. We understand there was a bad weather but we could get on board when they are ready to depart. It is not nice to be 1.5 hours plus 8 hours traveling"
Pros: "Excellent attention by the crew and the food."
Cons: "1) An extra piece of baggage, using the iPhone TAP, was priced at EUR 65; but, finalizing the purchase, the app tried to charge me EUR 140! Had to go to LIS airport to buy at the right price. 2) Had to pay for my free of charge seats!!!! They changed 4 times!!! a) Having tickets with seat assignments free of charge, had the chosen seats confirmed on e-ticket. b) At airport, 3 days before departure, attendant informed that seats assignment had been erased; she made new seat assignments at worse location; c) On check-in, found that seats were changed again to worse even; now to the back, and “2 in the middle of 4”. d) Had to pay to get my original free of charge seat assignments!!! Had similar situations in all my recent TAP flights. Cannot believe is a system problem! Looks like more a TAP policy to short-change (long time, in my case) customers."
Pros: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Pros: "We had comfort seats and I liked that because of the space you have, 2 simple meals and they served water in between the meals I will fly TAP again"
Cons: "Entertainment is okay, poor sound, and the quality of the screen was so so,"
Cons: "Flight was late and made me miss the connecting flight"
Pros: "Nice food"
Cons: "Both flights were delayed, no entertainment"
Pros: "Anything I liked feels inconsequential."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Pros: "Frequent offers for drinks"
Cons: "Vegetarian food was terrible, seats were really small"
Cons: "had to pay bag fee, though website said 1 hold bag was included!"
Pros: "Service, the way the pilot communicated our delay and the food and beverage"
Pros: "Seats are fine. Flight was on time."
Cons: "Food was bad. Not much water given. No snacks between meals. Old entertainment system."
Cons: "The flight was delayed."
Pros: "The food dish was pretty good and there were many options for food."
Cons: "Space - there was zero and we weren't able to upgrade our seats. Big bummer on a long flight!! Also, our flight attendent would give us half full glasses of water... I didn't realize I needed to buy a few bottles of water before getting on the flight to be stocked. She sid this with all beverages. There was zero organization in the boarding process."
Cons: "Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet."
Pros: "Slept the entire way there. Comfy seats"
Cons: "Flight was overbooked by over 20 people and even though we got the airport 2 hrs early to check in we were bumped from the flight. Next flight available was not for over 8 hrs later that day. Rude and not helpful employees. No gate announcement when flight was then delayed. Most American size carry one do not fit in overbooked head and was forced to gate check."
Pros: "TAP and the personnel from TAP were fantastic."
Cons: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."
Pros: "The plane was really comfortable and clean with plenty of legroom, and the staff friendly."
Pros: "TAP counter staff helped get seat assignments for knee injury. New aircraft with good video system and comfortable seats in Economy Plus. Crew was helpful. Food OK. Arrived on time."
Cons: "Not TAP's fault, but long lines at customs and security at Lisbon Airport made us run to arrive at gate for next flight. Again, not TAP's fault, but additional security check at the waiting area, opening carry-on baggage and emptying my purse seemed over the top."
Cons: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Pros: "Once we were boarded, everything went fairly smoothly. The cabin staff are not rude, however they are just there to serve food and drinks, and are totally uninvolved and unwilling to enforce any rules."
Cons: "TAP is notorious for delaying departures, and both times I have flown with them, the flights have been delayed at least an hour. Their boarding procedure is also unorganized and often frustrating. The food is terrible. Don't eat the beef stew with Madeira sauce. It's like dog food."
Pros: "The extra leg room in economy. The excellent typical but gourmet Portuguese food, especially the 2 appetizers plus main course."
Flight delayed twice, which resulted in us missing our connection to Edinburgh. BA not interested in trying to get us home.
Will never Book anything with kayak Again I was denied to board the flight and call both British Airways and kayak both didn't help and told my money is gone and will not get a reschedule flight or my money back I have to repurchase an emergency ticket today with delta and was able to board the flight with no issues now I need a refund. I will advise everybody to Stay away from Kayak and British Airways and American Airlines they messed up my trip and cost unexpected $2500 that I didn't have it in my budget
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "The flight, food, drinks and comfort was good"
Cons: "When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later"
Pros: "The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport."
Cons: "The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to."
Cons: "The breakfast croissant filling was disgusting!"
Pros: "Food ok and crew nice."
Cons: "The flight was bumpy for 5 hours from USA to England scary ride"
Cons: "Missing information of my flights, such as seat and others"
Pros: "Amazing crew, kind and patient"
Cons: "The seats rows are too close - high density. The flight was late."
Pros: "The flight was smooth, food good and staff OK"
Cons: "Boarding experience total Chaos. Late departure for no good reason, watched our plane at the gate being prepared for over an hour, we finally took off but missed our connection and therefore missed our Cruise Ship departure. We were put up in a hotel but upon landing in Rome, we opted to wait at the airport in lieu of the second hotel because of the timing as we had to catch a 6 a.m. train to get to Livorno to meet the Ship, it's first stop. Up for 36 hrs as we got little sleep, and were very tired."
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Pros: "Food was ok and they were pretty generous with the alcohol which I needed since the guy in front of me had a seat which allowed him to lean almost all the way back. He ignored several of my comments and none of the staff had anything to say about this even though it was pretty obvious."
Cons: "Too cramped.The guy in front of me was laying in my lap the whole trip I have short legs and my legs were hitting the seat in front. Flight left late causing problem all along the way i.e. lost luggage for three days. Nobody was particularly helpful or knew what was going on. I had to make several calls just to have somebody find the luggage. We had to go all over the place just to find somebody to give us new connecting flights. The airport there is a disorganized mess which is beyond words. Nobody wanted to take responsibility for the loss between British air and Aer Lingus and my impression over the phone was that nobody cared one wit what happened."
Pros: "Attendants were courteous and the food was good."
Cons: "The entertainment and info system was small and not clear."
Cons: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
Cons: "Screens were difficult to maneuver. In some instances wouldn't open."
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Pros: "Plenty of leg room, pleasant flight attendants."
Cons: "It was uncomfortably warm through most of the flight."
Cons: "Boring entertainment selections"
Cons: "Business class configuration on BA 777"
Pros: "Great crew, quiet flight, good food,"
Pros: "the staff"
Cons: "aircraft, food, entertainment"
Cons: "12 hour delay. Very disappointed with British airways"
Pros: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Cons: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Cons: "Freezing cold cabin"
Pros: "When I was unwell the flight attendants were very helpful and kind"
Cons: "It gave me a different return date"
Pros: "Efficient and convenient."
Cons: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
Pros: "Decent service and comfort."
Cons: "Dear wife luggage failed to arrive. Very disappointed after trip plan 2 years in the works."
Pros: "Direct filght"
Cons: "Limited entertainment options"
Cons: "No USB port for charging phone and poor audio watching entertainment"
Pros: "Staff were nice"
Cons: "Disappointed with the food choice"
Cons: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
Pros: "Great crew, and delicious food! The seats were not bad either."
Cons: "The entertainment system was outdated."
Pros: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Cons: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Cons: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
Pros: "Staff and food."
Cons: "The cramped club seats....can't extend fully if you are over 6ft."
Pros: "Nothing to like in particular."
Cons: "Why does BA insist on serving spicy food on every flight from the US to the UK. I was offered chicken or pasta and no one even bothered to tell me it was chicken curry. With BA I always bring food on board with me as the inflight meals are awful."
Pros: "The cabin crew, as always, were unfailing patient and polite and as helpful as they could be. Given the situation with the IT problem at BA, it was amazing that we were scheduled, and took off on time and arrived in Tel Aviv on time. Congratulations to all!"
Cons: "We were at the back of the plane, which was pretty difficult for my 6'6" husband and his long legs. We were told every seat was full (because of the IT problem). However, after takeoff it became apparent that there were some empty seats, but they weren't offered to us. One man was asleep across three exit row seats, for example. We had two seats in a three seat row, which would have given us a bit more room, but a woman was moved to the window seat with us, to accommodate a religious man who didn't want to sit next to her. She was very nice, but the whole situation was annoying and distasteful. And, unfortunately, the food was just as bad as our last flight."
Cons: "Food Accommodating bags when space is available"
Cons: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Pros: "Good service! Nice seats !! Good flight over all!!!"
Pros: "Cheapest ticket for international flight with two connections. Crew is great and plane is comfortable"
Cons: "Even before trip started, there were two changes to schedule and not for the better. On actual trip - flight delayed and caused a missed connection. One suitcase got damaged and one went missing... Overall not the best experience this time :-("
Pros: "Checked in online and very quick bag drop at MCO."
Cons: "Awful food both for dinner and breakfast. Choice of chicken curry or cheese and tomato pasta but had already run out of chicken by the time we were served. Menu doesn't seem to change from one year to the next.Bread bun like a rock, salad uninspiring. Breakfast equally disappointing with a dry bagel and a couple of breakfast bars."
Pros: "Seat selection options, easy to use online services"
Cons: "Entertainment system did not work at one of the seats on flight home. Flight was pushed off, causing it to land at 3:30 am."
This was not an Iberia flight it was a “Level” brand flight with a different flight number. The Iberia flight number never had a gate. The only way I knew it was my flight was that it was leaving at the same time as my scheduled flight and I found it suspicious that no ibera bound flights were showing up at the time my flight was scheduled. It felt extremely bait and switched. Level flight staff were not courteous or friendly. Rather cold and rarely offered drinks or acknowledged.
The check in was very long, total chaos at Madrid airport.
Nothing good to say. Customer services was OK.
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Pros: "Tv, food, blanket with pillow"
Cons: "Everything was wonderful"
Pros: "Food was good"
Cons: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
Pros: "Nothing special."
Cons: "The seats are awful."
Pros: "not enough leg room. Tray too small."
Cons: "the above"
Pros: "Delay of 1 hour, but flight was good!"
Cons: "Lost flight same airline delay at Paris :("
Pros: "The crew was amazing.The seats weren't bad but not super comfortable."
Cons: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
Pros: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Pros: "The food is very good in 1st class."
Cons: "Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness. The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance."
Cons: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."
Cons: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Pros: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
Cons: "I wish there was a bigger selection of movies and tv-shows to watch."
Cons: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Pros: "Some good films to watch"
Cons: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"
Pros: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Cons: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Pros: "Finnair landed their plane so smoothly...."
Pros: "Fast efficient boarding."
Cons: "No frills flight. You have to pay for snacks and drinks."
Cons: "Not enough place on board. Very poor company"
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Cons: "No possibility to order kosher food on the site."
Pros: "Flights were punctual. Lots of room."
Cons: "Food and drink wasn't included but available for purchase."
Cons: "Very good"
Pros: "Check in personnel were able to place me in the 3rd row where the seat pitch was poor but not as bad as the rows farther back. Wheelchair helpers were very efficient and friendly."
Cons: "This was return part of my journey. The LHR to MAD leg of my journey was extremely painful. I was unable to pay online or on the phone to upgrade the short leg of my return trip without raising cost of my whole trip from USD $1250 to over USD $4000! Also was not able to choose seats ahead of time online or on the phone. Even in the 3rd row it was difficult to fit my thigh length in the seat pitch. I had to sit with my legs splayed and with one leg in the aisle. My leg was constantly hit by luggage, pax, and cabin crew. It is critical to me that I can physically fit into the space between my seat and the one in front. With the short seat pitch emergency evacuation would be very difficult for me and the other pax. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years."
Pros: "Usually on time"
Cons: "Too crowd. Bad food. They do not clean at all between flights."
Pros: "It was short."
Cons: "Staff was not attentive to customers needs."
Pros: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Cons: "See above"
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Pros: "The films are a bit old but ok."
Cons: "Delayed flight, attendants rude, boarding not organized, the plane has too many rows, only pasta left for the last 10 rows. The touch screen in the seat is not quite nice for the one that is sit on it, looks like you have a bird hitting your head."
Pros: "Attention was very goog and polite"
Cons: "There is no room for legs he flight was not comfortable .For flight more 5 hours,a plane must be larger,than AB 319"
Pros: "Meal and drinks"
Cons: "Flight was extremely packed and 5 hours long. It was loterlly from hell."
Cons: "Airline switched to smaller plane after check-in, we were bumped off. Instead of direct flight from Madrid to Tel Aviv, we were routed through Vienna. Instead of 4.5 hours, it took us more than 12."
Pros: "Very comfortable and friendly crew."
Cons: "They start boarding on time, but inexplicably kept people waiting on the jetbridge and did not allow anyone to actually pass through the airplane doors."
Cons: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Cons: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Pros: "nothing good happens"
Cons: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"
Cons: "Crew was good but they could be friendlier (i.e. smile).."