The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Five hour delays every hour, I wish it were all at once
Got rerouted from a straight flight from Orlando to Atlanta to Knoxville to a flight from Orlando to Detroit to Knoxville! Seriously!! Flight delay out of Detroit! Long day for what should have been a pretty easy travel day!
Clean planes and not take my comfort class seat away.
Much better than Latam, the worse airline company ever. I hope I don't have the need to fly Latam ever in my life again.
The flight was operated by Latam. The aircraft had a technical issue and the flight was delayed for the next day. They grounded other passengers to get their airplane assigned to my flight. Most of he ground staff don't speak English (Orlando Airport), but were very polite.The crew on the other hand could speak English and Portuguese. On board service was good.
Flight was delayed it was hot while sitting on the plane, one engine was working on the plane until they had to do some jimmy rigging down the runway in order for the other engine to charge up. It was ridiculous
Landed without a gate ready. Plane is extremely old and dirty.
All the amenities was wonderful, if they could keep their prices that low. I'd fly with them all the time.
I have diamond medallion status and usually we are in comfort plus . We were in main this time ( which was fine ) and my husband wanted wine . I have at least 10 vouchers for drinks that are good for this year and next! The attendant would not take the picture of the voucher as proof and never came back to check as She asked me to pull it up on delta Wi-Fi. Instead my husband just used his Amex to buy the wine . Disappointing!!!
The only thing nice I can say is the flight crew was really nice and apologetic about the situation. They shared as much information as they had and advised us on what we could do about missing connecting flights. The boarding process was so slow. The gate agent was working by herself and should have had someone working with her. It took almost an hour to board because she was trying to board a full flight of people and provide customer service to everyone who was flying standby and/or had questions. It was really chaotic. This didn't help the fact that we were delayed and folks were missing connections the longer it took.
Seats! The eternal problem in economy. They are like stones!!
Everything is good except the seats are tightened no rooms for the legs,
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
Thanks to a delay of an hour of my flight to Philadelphia on American Airlines I missed my connecting flight to Amsterdam. On arrival at Philadelphia he crew on the delayed flight did not ask the passengers to let connecting passengers get off first and I arrived a few minutes after boarding was closed at the original time for the flight to AMS, this despite the fact that I had received a message from American Airlines that departure was delayed by 25 minutes. Overall very poor service, no effort from the part of American Airlines to accommodate the passenger, just rebook the flight for the next day.
Somone switched seats to sit near friend causing us to be disconnected (3) business class. Very disappointed. Staff did nothing.
The whole experience was excellent, O can say out from Miami the best airline to travel with for any European destination. Since the ground staff to the inflight crew attention was great, service on board 10 of 10. Finally the 380 is very confortable and nice to travel.
Boarding was poor. All groups called immediately one after the other resulting in a long queue in the jetty/jet bridge. Seats were very hard and and did not recline on a 4.5 hour flight. No food was available. Plane was cold. There was no entertainment.
I was attacked in the Miami airport and the staff did nothing. On my flight from London to Miami one of the flight attendants screamed at me and demanded I keep my seat in the upright position at all times during the fight so the man behind me was comfortable for the flight. I will never in my life use British airways again
Everything, every step of the process, from check in, to boarding, to exiting the plane was organized, efficient, and orderly. Excellent experience!
Old tired plane, Uncomfortable business class seat. Breakfast dreadful and meagre. At least flight was on time!
We got our seats and was surprised at the half empty plane, so had a very good hostess and we enjoyed the whole flight back home, so the only thing we had to wait for was the passenger assistance that was not there and had to wait about 20 mins on the jetway.
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
I was unable to input the API information in online. I phoned and a member of staff input it for me, however when I went to check in online was told that I had not entered the API needed. It took 7 seperate calls to get all the information added. I added bags separately to booking the flights. When I went to check bags in at the airport and print the lable the machine kept telling me I didn't have bags, despite the online information telling me that I had. A helpful member of staff at Gatwick sorted and printed the lables.
We missed our connection and they put us in a hotel our luggage didn't get rerouted with us so we arrived with no luggage
The crew was friendly, 5/5 stars. The food was better than ok, 3.5/5 stars. The seats were tight, 3/5 stars. The entertainment was 2/5 stars because of lack of WiFi.
ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.
My luggage was left behind in Miami. I wasn’t the only one. I couldn’t get a boarding pass from air Maroc but I got one from American Airlines for the air Maroc leg. I had the sense of getting in line with air Maroc boarding crew and showed them my AA boarding pass for air Maroc and I got a new one from them. There were several passengers filing missing bags reports in Casablanca so I assume there isn’t a good coordination between airlines. My AA bag ticket says Casablanca but it is from AA. I wasn’t the only one missing a bag.
I would like to praise one of the stewards, Mohamed, who was swift and efficient to help me as I was not feeling well at some point during the flight.
Improve food quality and clean the seat . Bathrooms not clean
I had pre booked gluten free as a meal preference. Nothing of that was considered during my flight. The attendant said he had no idea and would check but never returned with a response. I did not eat anything that flight and was super hungry
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
This was the worst experience ever. It was such chaos at boarding due to boarding zone and letting everyone with children and strollers go first. Once the plane door closed they didn’t let us know why we were not moving until after 30 mins of sitting on the plane. Then ANOTHER 2 hours passed with no other communication or update as to why we were still sitting on the plane. 2 and half hours of sitting on a plane! When I ask a flight attendant what was the delay he gave ALOT of attitude and said he don’t know what’s going on. This flight attendant was soooo rude to customers to the point one lady was telling him how rude he was. I also felt other flight attendants spoke to the people who spoke their language; I am an American so this was also upsetting. The food was horrible, I only ate the bread. We finally landed and we almost missed our connecting flight. We was able to run and make out next flight within 30 mins. Our flight from Casablanca to Marrakech was quick. BUT here is where I was really UPSET. They left everyone luggage who was on the flight in Casablanca. We went to baggage claim and they had Attitudes! How are you mad with us for losing our bags, I don’t get it. We had to wait for the next flight to come in with our bags. The baggage claim guy said they wouldn’t deliver our bags to our hotel because of past experiences; now we have to pay for another cab to come back! They had so much luggage outside of baggage claim I can see this was happening to a lot of people. They said they would email us once our bags arrived. He told us the next flights coming in (which I researched myself and he gave the wrong times!). We took a cab to our hotel to wait. I seen my bag was at RAK airport (because of my AirTag) 4 hours later but no email from baggage claim. I waited two more hours and still no email letting us know it arrive! We missed dinner plans! We went to airport and got our bags (security at RAK was rude to us and had us walking all around in order to get to baggage claim). I will NEVER fly with Royal Air Maroc ever in life, even if it means I can’t fly to other countries that I would love to visit since this ruined my friends birthday already. I PRAY our flight back home is wayyy better. This is no way to treat people. I fly frequently so I know how airlines should treat people and Royal does not!
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
