Flight was a hour late, pretty sure i paid for my carry on bag while others didn't. Granted I am tall but my seat seemed even more cramped than usual. No complimentary beverage/food service and cost of available beverages/food is too high. Crew didn't announce correct time change.
My return flight time was changed from a premium time - with a premium price - to a terrible time. Frontier only offered one flight per day during the time period I was traveling so I had no options for changes. You also have to pay extra for everything- carry-on bags, seating. You don't even receive a complimentary soda or cup of coffee. Unless there were no other reasonable options, I would not choose Frontier again.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Bag check was efficient. Take-off and arrival were on time. Ground crew was friendly and efficient.
Had to pay extra for bags, and seats. Nothing was free on board....even water was sold! Announcements on board were abrupt and lacked tact and friendliness.
Boarding was quick. They have prettiest planes in the air.
No TSA Pre participation, even more uncomfortable seats than elsewhere, add on fees made it less of a bargain than advertised , courtesy drinks and snacks apparently not available.
After being delayed for a little more than 3 hours, the crew was understanding. However, the seats were uncomfortable, the boarding was unorganized, and I will likely never fly Frontier again.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
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