I always take ANA because of the great service and overall experience.
Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details
Entertainment and food is best. I love to use ana for a lots japanese movies…. Food was best
The organized check in , the delicious meals, in flight entertainment selection and most of all the friendliness of the flight attendants with prompt and personalized service..
First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
The crew was incredible. The pilots were so fantastic. The smoothest landing I’ve ever experienced.
The flight attendants are always fantastic. My only issue – and it was on my Haneda to Vancouver flight – same as my Vancouver to Osaka flight – I had a confirmed special meal and they had no record of it on board. I tried to confirm it with the gate agent in Fukuoka, where I initiated the day, because of the mess up a month ago, and she said that they can't confirm special meals. I'd have to see when I got on board.
Great transfer of luggage from my flight with Osaka to Tokyo then Tokyo to final destination in Chicago
Great experienced staff and very pleasant compared to some other international airlines
Flight was good and comfortable, even for long haul economy. No complaints.
Checking in as an international flyer is a bit tedious
I was so hungry , from Boston to Tokyo, only 2 big food .
It was okay, short flight so nothing much to comment.
The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.
The crew was attentive and provided everything I needed. The food in business class was excellent.
Good experience for economy transpacific. Reasonable comfortable seats. Food was not as good as I expected or had on other prior transpacific flights but likely attribute that to rising cost of supplies. Staff is courteous. Overall, very good.
Good the crew was nice very kind and very helpful
The original email I received and flight that I paid for was for Japan Airlines. Since JAL is a partner with American, I ended up on an American Airlines plane. This would not be a problem, except that JAL allows 2 check in bags for free and American only allows 1. A $100.00 unexpected expense was very disturbing, especially since I will have to pay it again on my way home. I feel like it was a bait and switch. I never would have chosen American Airlines if I had known that I would have to pay $200.00 in baggage fees, above and beyond my airfare. Secondly, the check in counter representative did not realize that I had TSA pre-check, so I had to return to the check-in desk on a different floor to get a new boarding pass. The AA representative helping at the check-in kiosks was very helpful, kind, polite, and professional when I returned for the new boarding pass. Thirdly, the crew was not as friendly as I have experienced on other airlines. Their tone when speaking to other passengers was not always polite. The food was better than I expected. However, I am used to having a station where one can serve themselves water, juice or grab a snack. That was not the case on this flight. Truly makes me think twice about booking with American Airlines. I am very disappointed.
Crews are rude and short. Example: after my drink and was ready to prep my bed to rest. I tried to give my empty glasses to the steward while she was playing her card game on her iPad. The steward told me to take the glass back to my table instead of taking the glass out of my hand. Compare Japanese steward it’s like heaven and hell.
I felt that the customer service improved compared to a several years ago.
Very turbulent trip made it pretty bearable, plus the lack of refreshments served and the lack of any air conditioning before takeoff which took an hour or more.
It was nice to have gotten up upgraded to first class with a meal on a three hour flight
They charged a fee for 1st bag checked. Others in same party were free.
The movies offered were great. Staff were very pleasant and very efficient.
Flight team stood out for perzonal attention, kindness at bright cheery attitudes at 8am. Very helpful.
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
The worst landing I have ever had on a domestic flight. Thought we would lose the landing gear on landing in Newark. Then we spent 40 minutes trying to position the plane in the right place to be able to get the jet way to the plane. The plane arrived stopped. The announcer was that we were there. Everybody got up, then we were told to sit back down because they had to have us towed to a different position. We got towed and then everyone stood up and they told us we were in the wrong position to sit back down again, and then we got towed to a different position This did not happen immediately. It was 30 minutes while we wandered around a small section of the tarmac in Newark close to the gate, but apparently not close enough. Horrifying experience The CAB should be investigating that flight
Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.
The flight attendants were rude. Seemed like they didn’t want to be there. Except for one girl that was really nice. Seats are sooooo uncomfortable. They give you a piece of paper and a thin cushion for a pillow and blanket that does nothing. Airlines have gone way downhill, especially United international flights. Food was disguting. Definitely flying ANA next time.
It is clear that someone knew, and competent, is in charge of food at United Airlines at least for the international flights. I was flying in coach, but the choices of the dinner were excellent. Tasty, and appropriate size. I had the beef, which was a little bit like a shepherds pie, and it was good. Nothing comparable has been served on a United flight in years. It will not be confused with three star food, but it is very good for airline food. Even better was the breakfast choice between a cinnamon roll and a breakfast sandwich. I chose the breakfast sandwich which was absolutely delicious and which I would happily order again at my local Starbucks or Panera. It is clear that someone knew indifferent is in charge of the food and it’s about time.
I don’t know who decides what food to serve on these flights but I would be so embarrassed if I served this to anyone and call it food…
For whatever reason, the flight was not catered -we were told it would be a 45 minute delay waiting for catering - so no food. There were opened candy and peanuts in the seatback pocket. Flight landed early in DFW but due to the assigned gate not being available, we sat on the ground for 30 minutes waiting for the gate to open - making the flight actually arrive at the gate late.
Experience was good, however I had a delay due to weather happening and had to re purchase a seat on a new plane for a higher price (could be my own issue and misunderstanding) but other than that situation. First time flyer (by myself) was terrific!! The last from ORD to ALO didn't have wifi, but it was only 45 minutes so I'm sure that was part of the reason. Overall my experience was great! Next time I will remember to buy tickets with longer layovers. The delays really saved my overall anxiety. :)
Flight was delayed 17 hours due to aircraft issues. American did provide hotel, transportation and meals, 3 hours past boarding time, but it took us another hour to get the vouchers.
I appreciated that it was on time, safe and professional. I didn’t like that I wasn’t in a place where I had a window at my window seat. It would have been nice to know that in advance. If it was mentioned in the ticketing, I didn’t notice it.
I like that the crew kept us informed but we moved back and forth from gate to gate before the aircraft arrived.
The experience with American Airlines was good, although the Philippines Airlines flight was much better (better seats, better food, better entertainment options, overall better). Again, the MIA to LAX flight was fine, but nothing in comparison to the comfort and accommodations of the Philippines Airlines flight from LAX to MNL.
I have a gluten allergy so didn't have any food
I enjoyed the extra leg room compared to other airlines. The first stewards made my daughter’s birthday special by giving her an extra snack. Then the last one coming home from Chicago to Appleton made our night really enjoyable Thanks for making our trip enjoyable
My flight was delayed for 17hs because the pilot forgot his passport!!! What a joke. AA used to be a great airline, now I have to think twice before flying with them again.
