Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$1,035||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Pros: "The crew and food both are amazing."
Pros: "very good"
Pros: "I like the guy who’s checking me in he’s very kind."
Pros: "As always"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Pros: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Pros: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "Very smooth ticketing and boarding on Tokyo to Manila."
Cons: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
Pros: "Very family friendly. Good entertainment system."
Pros: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Pros: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Pros: "Fast Service , cheerful Members , and positive Vibes all the time."
Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Pros: "Service was exquisite."
Cons: "No complaints."
Pros: "Great crew, good food selection."
Cons: "Everything was good"
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Pros: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Pros: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
Pros: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Cons: "The only thing I didn't like Was leaving the plane."
Pros: "The courtesy and professionalism is a 10."
Cons: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "Entertainment was good"
Cons: "Seats were uncomfortable, food was terrible"
Pros: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "Clean :)"
Pros: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Cons: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"
Pros: "The hospitality of the crew"
Pros: "The crew and service."
Cons: "No entertainment. No snack either."
Pros: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Pros: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Pros: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Cons: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Pros: "Space and courteousness"
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Pros: "Very caring, and pay full attention to passengers."
Cons: "Better food quality, more movies please."
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Cons: "Seat padding - seat was a bit firm"
Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "A taste of Japan food."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Pros: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Cons: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Pros: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Cons: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Pros: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Cons: "Same repeating music"
Pros: "Food was quite good"
Cons: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."
Pros: "Seats and service"
Cons: "No complaints"
Pros: "more new movies will be better"
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Cons: "I missed it due to delayed flight from LAX"
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Cons: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Flight on time."
Cons: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Cons: "No snaks"
Pros: "The big screen Tvs"
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "Wish there was more movies in English"
Cons: "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
Pros: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Cons: "Nothing, really."
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Cons: "Not ok"
Pros: "Very attentive, professional crew."
Pros: "Service was friendly and enjoyed the USB charger."
Cons: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "The staff were polite and highly professional. It was an enjoyable flight."
Pros: "Very efficient, very fast boarding. Crew was polite."
Pros: "nice sevice"
Pros: "Everyone was super polite"
Cons: "We were delayed, but I can't say it was the airline's fault."
Cons: "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
Pros: "When the plane finally arrived everything went smoothly"
Cons: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "TB honestly I can’t say I liked anything about this particular flight. So nothing."
Cons: "My flight was delayed by two hours leaving Fort Lauderdale. As a result of that delay I miss my connecting flight to Palm Springs. I was rebooked for a flight to smile Palm Springs the next day which I did not except. Then I was booked to leave Dallas to Los Angeles that flight was delayed also. To make matters worse my bags ended up in LA when they were supposed to be route it all the way to Palm Springs. I still don’t have my bags yet. Called three times and the representatives cannot reassure me of my bags on the way."
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "Boarding eas good and crew was very good."
Cons: "The three hour delay and the terrible food served."
Cons: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Pros: "Nice plane, lost of overhead space Friendly staff"
Cons: "Was a few minutes late"
Pros: "upbeat happy crew. Service of drinks was pleasant and helpful."
Cons: "Cramped seat room."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "Flight delayed due to no crew"
Cons: "Got hotel voucher for hotel with no rooms available"
Cons: "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
Pros: "Clean boarding area."
Cons: "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
Pros: "Arrived ahead of schedule."
Cons: "Some crew were not very welcoming (smile)."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Cons: "Seats are getting more and more uncomfortable"
Pros: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Cons: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Pros: "On time, efficient loading and deplaning, attendants were fine."
Cons: "The plane is old and in need of retirement or renovation. Tin foil covered a broken bulkhead in first class. Lots of squeaking, overall very dated. Better than spirit but not to American Airlines standard."
Pros: "The staff was nice and friendly"
Cons: "Prefer ANA to JetStar!"
Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Pros: "not much they gave us snacks"
Cons: "how long i had to wait"
Cons: "Flight late, typical for American. Usual American Airlines rude staff."
Pros: "The seats new"
Cons: "Had to pay for upgrade in order to get a seat. The seat didn't even have extra legroom. Did not get early boardingveitger and I'm even a an advantage cc program holder!!"
Pros: "People was nice"
Pros: "Nice trip...no stress"
Pros: "appreciated having enough room for my knees not to hit the seat in front of me"
Cons: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Pros: "plenty of leg room. very little turbulence. fight staff was very professional. staff was very responsive to assist me in finding my passport which I had left on the plane after I had left the plane and gotten to my connecting flight."
Cons: "I wasn't pleased with the snacks. I recommend changing to different snack options; perhaps fruit snacks or nuts."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Pros: "Flight was on time"
Cons: "Service, size of plane, lack of enthusiasm from staff"
Pros: "Flight was on time. Landed early."
Cons: "old plane. first class sat in front of me was broken and kept reclining into me"
Pros: "Just getting off the plane"
Cons: "Almost everything was nightmare minus the ticket counter people*"
Pros: "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
Pros: "Crew was excellent on both legs. Pleasant, accommodating. Good overhead storage space. Free tv was nice although I didn't watch it."
Cons: "Cramped! I'm 5'2" and could barely get my underseat bag in and out. Very late boarding and departure. Don't like the glass of soda and they don't hand you the can but that's just me. And, of course, we boarded very late."
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Pros: "On time, pleasant experience."
Cons: "A couple of slightly bumpy patches due to weather, but it was tolerable."
Pros: "On time, good serv in first class."
Cons: "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."
Cons: "Almost missed my connection due to the Tarmac being blocked by the plane before us with a mechanical issue."
Cons: "Delayed over 6 hours for a two hour flight. The only compensation provided was to offer a cup of water. Sad"
Cons: "Never made it to Atl all the flight was either delay or cancel last min notice .."
Pros: "One of the attendants was nice the other lady was mean."
Cons: "We had to wait over 40 min before we can get out of the airplane. It ruined my whole flight, they didn't have a gate for us to exit. Most likely I will not be flying with American Airlines again."
Cons: "The delay"
Cons: "Rude attendants. Belittled my daughter in public."
Cons: "Canceled my flight and regroup routed me. So instead of landing in NY I landed in jersey. Could not find a ride home when I got to jersey. American have done that to me a couple times."
Pros: "economy plus legroom."
Cons: "actual reclining seats, edible food, broader movie selection and newer films.,"
Pros: "Food and entertainment"
Cons: "Flight was delayed due to weather"
Pros: "Nice Flight Actual flight was smooth for the most part. We saved time and arrived at Narita 45 minutes early."
Cons: "The food was awfull!! To put it mildly, every meal was simply low standards and tasteless."
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Cons: "I had ear ache probably caused by the pressure"
Pros: "The soda"
Cons: "Crazy lady sat next to me complaining about noise"
Pros: "On time"
Pros: "Mechanical, then radio, then pilot issues, then crew, then rescheduling and canceling flights."
Cons: "Pretty much nothing great about this airlines besides the fact that it makes other airlines look good in comparison to itself. I now fully appreciate Asian and middle eastern airlines which not only provide good service but actually do the one thing you pay for, get you to your arrival spot. I'd rather eat a box of tacks than fly with United again."
Pros: "Everything about the flight and process was very efficient and very comfortable. The flight attendants and crew are always so friendly on United flights! My favorite airline!"
Cons: "It nwas a very good trip excelent Paula Montero"
Pros: "The crew was too nice and it was really comfortable trip"
Cons: "Poor leg room and elbow room. No drink service just water, unless you were in First Class. I thought I was flying United? Unfortunately the voice of the flight attendant blared through the speakers and she said that there was nothing she could do."
Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Pros: "I liked that everything was on time and there was no hold ups"
Cons: "Food ...... Did not purchase so can't say anything about it but no one minded if we brought our own. No problems"
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Fast flight"
Cons: "The rain slowed the flight for 30. Minutes no way to contact spouse"
Pros: "Very clean and friendly"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Cons: "Weelchair service is bad"
Pros: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Cons: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."
Pros: "I liked the selection of food and drink items"
Cons: "I had seat 22f I think the next time I fly, since I haven't for awhile I will upgrade to something with more leg room because I am 6' tall and had a large person sitting next to me so I was a little bit cramped for space"
Pros: "I like that they had the zones set up so there was not a huge mob all waiting and having to fight through everyone. I liked that the flight had tv monitors and was able to have some entertainment for the 2hr + flight. The crew was helpful and polite."
Cons: "I didn't like that the price for the entertainment was $7.99 it would be nice if it was free or a little cheaper."
Cons: "Getting home late after an already long travel day."
Pros: "I liked Salt like city, Provi, Sundance, Park city"
Cons: "but the united service is terrible, they cancelled my first flight an nobody offer a solution, i only can get ther because I called to the United call center on time... They move me to Delta, so much better"
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "It was a nice plane, comfortable,the crew was friendly"
Cons: "Crew was late die to traffic which delayed or trip by almost an hour. They should leave 2 hours early like we passengers do."
Pros: "The safety videoing ."
Cons: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."
Pros: "Very kind employees, was able to get last minute tickets at a reasonable price, entertainment on the first flight"
Pros: "The crew was pleasant and they came by a lot to give you water for the most part"
Cons: "The seat didn't recline in my row so was uncomfortable... Besides that no real complaints. Just average."
Pros: "Smooth, fast, nice crew."
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Pros: "Flight crew was good"
Pros: "New plane. Flight attendants were super friendly."
Cons: "No complaints"
Cons: "For starters...um ranch pretzel snacks? Weirdest snack ever and so tiny it was ridiculous. It took about an hour after take off to get the snack, and almost another full hour to get the drink. Too slow!! The seats are very cramped compared to jet blue. I paid a lot of money for direct TV thinking I could start a movie from the start. You can't, and there wasn't a thing on TV that I wanted to watch. On other flights for the same amount of money you can buy a premium current movie. Or you can fly JetBlue and get the TV free. One of the flight attendants, bless him, was mentally challenged, and I mean literally. He was sweet and it's nice he has a job, but he didn't know what I was talking about when I asked him if I was on a flight that had an onboard library of movies once you connected to the airplane wifi. It was frustrating trying to talk to him. I had onboard a purse to stow under my seat, and another purse, that was brand new that I needed to stow overhead. I asked another flight attendant to help me stow it overhead where it wouldn't get crushed. She showed me a spot where it was pretty much getting crushed. Since it was new, it would have been really nice if she put it in the nice closet that is usually up front on planes. I've been flying my whole life and once or twice I've been accommodated with the nice closet. That's all folks!"
Pros: "Visiting the country for a two hour flight you could have offered free wifi"
Pros: "Getting back on board and continue will my flight."
Cons: "Waiting hours to reboard."
Pros: "Friendly service from flight crew."
Cons: "Didn't like being seated away from my cousin, or the excessive delays during my layover. I definitely didn't like the cleanliness of the planes or the airport facilities. Alot of things were lacking in comparison to my to Miami."
Pros: "The new inflight entertainment worked great. Lots of great options"
Cons: "Paid extra for exit row seats. The plane was late so i miised the flight. Didnt gwt an exit row or a redund"
Pros: "Delay after delay. Had four separate ones in two legs, caused missed flights with no compensation. And none were weather related, all united scheduling and mechanical problems."
Pros: "Preposterous. Gate changes. Delays. Lies"
Pros: "Space for knees seemed to be more than usual. Attendants were friendly and responsive."
Cons: "Crying kids. Free entertainment was limited."
Cons: "My entire trip was great thank you for your service"
Pros: "It was best crew very nice fly."
Pros: "very comfortable I enjoyed the flight"
Airlines flying from Florida to Okinawa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights