The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
Horrible. Flight ORD to CGH was okay, but Paris was a nightmare. Old planes, delays, involuntary downgrades, broken planes, terrible communication. CGH to CPT was my worst flight ever.
nothing Delta could do... the person sitting next to me was huge and overflowing into my seat
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
Honestly, I didn’t expect that I will experience this long time wait during the check in. There was only one person who was taking care of the passengers for the economy class and it took us to wait about one hour to do our check i. As a result we barely get to the airplane as the gate was at the end of the airport. That is totally not professional where one crue is working at the registration desk with economy and 3-4 crues are helping for the business class.
Aircraft very cramped. Check-in was great with an agent helping us. Food was almost non-existent. Pre-flight went well once I got the app reloaded on my phone since we don’t fly much anymore.
I like that it got us where we were going. Everything else needed work. It was 1/2 hour late and we took off an hour late. The plane had to be cleaned and the disabled loaded on board before we could take off which took forever and then we sat at the terminal FOREVER before we took off. The ride was so bumpy that they couldn’t serve drinks and snack but to about 1/2 the plane. Seriously we should have flown out of Fort Lauderdale. We probably would’ve gotten home several hours earlier.
Flight was on time, the staff was personable & professional, & the plane arrived on time.
Lost luggage! No representative of the airline present at the airport. Air France contracted the service out to a 3rd party service. The service has no ability to track the missing bag or provide a time frame on its arrival.
Flight was great. DELTA did a fantastic job! FLL airport was chaotic!
We were lucky enough to arrive at the right time. The staff at YYZ did our complete check in and luggage tags for us. Even made sure we knew where we were to head next and how to get there. It truly was one of the best and easiest check inside. Thanks team.
Compagnie efficace et bons prix. Les sièges en classe club pourraient être plus confortables.
Lisbon, make sure to get food , coffee prior to going to boarding gates as there is no food being served after. Only vending machines. A lot of check points to get to the boarding gates. Not enough seating for passengers waiting to board. Crew was very courteous and kind.
We could not check in early, I think because we purchases through a third party, therefore once we got to the airport, no seats together, and only middle seats. Will never do that again
Once we got through the long line at security, everything was very good from boarding to exiting the place. The flight crew was very friendly. What Air Transat could do much better is to put us through to TSA Pre-Check since my wife and I are Nexus members. We have never enjoyed this privilege with Air Transat, but, we always get this with Air Canada at the FLL airport. So, this is possible to do.
I think as another discount flyer they stepped up the bar. I think they should stay around for awhile
I really liked the club service, the temperature was ideal, the flight attendants were so warm and friendly and accommodating the bathroom was easy. Great flight.
L’embarquement et l’arrivée ont été laborieux! À MBJ à la barrière d’embarquement, c’était sale et mal ventilé. A l’arrivée à YUL, il n’y avait pas d’équipe au sol pour recevoir le vol! Et je déplore que Transat n’avait pas de personnel de bord qui parle le français 🙁
Clean plane. Departed ahead of schedule, arrived early. Captain was informative- could clearly hear announcements and flight went as he told us. Could use some simple snack with free beverages. Consider comp with-go on planes.
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
Got a much appreciated surprise upgrade to an exit row and the crew was very friendly and helpful.
I have not found it to be easy to set up on Wi-Fi with American Airlines. I don’t know if it is me or poor instructions.
Overall it was good. The plane was small and the flight attendants on the Clt to gso route were not that friendly
Late arrival due to gate being blocked by stalled truck
It was good. Flights were all on time to start and landed early. Connections were easy.
The agents at the gate were rude. The stwards were pleasant. The seats were comfortable. The tray table had crumbs on it. A passenger talked constantlt and very loudly for the entire flight annoying many passengers. The stewards did not ask her to speak in a lower voice but my travel partner did.
Nice clean modern plane no issues with the b flight
I had purchased a ticket that allowed one check bag yet I was still charged for my bag! the lady at the ticket counter was rude and condescending.
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
Literally the worst experience ever and I had my service dog with me. Flight was supposed to leave at 1:51 PM but the plane arrived late. They boarded us around 3 PM and kept us on the plane for an hour saying that due to weather conditions in Miami, we could not takeoff yet. After waiting for an hour, they deplaned. And then they will not give us our bags back that we could just leave and schedule for another flight. Every hour they kept updating saying we have to wait another hour without any explanation as to what was going on. Eventually, I went to customer service to change my ticket, but by the time I made it to the front of the line, they started boarding my flight again. And then when we got onto the flight, they said there were two flight attendants That were past their shift. They kept us on the plane for about another 40 minutes until they told us they had no other flight attendance and had to deplane again. Then I gave us hotel vouchers and told us we would be on a flight at 6 AM the next day. At this point it is about 9 PM. I get to the hotel with my dog, who hasn’t been able to go potty for about eight hours. When I arrived at the hotel, I got a text alert saying my flight has been canceled at 6 AM and they moved past to 5 AM, however the hotel shuttle doesn’t leave early enough to make it to the airport for 5 AM flight. So me and some other passengers got a cab after about three hours of sleep to get back to the airport. This was the worst experience ever.
Seats are way too much now with these new airplanes especially long flights like we had. I was 7 month pregnant and in a lot of discomfort due to small seats.
Food was horrible. This wasn’t business class. No leg space, can’t sleep in row position, huge delay
I liked how easy my transfers between flights in Keflavik were. I would have appreciated more food options in Keflavik.
The plane was flaming hot! Could not breathe. Everyone coughing from heat. Awful.
My biggest problem was the flight from KEF to DUB was delayed, which caused me to miss my connecting flight in DUB and we were forced into an unplanned 10-hour layover in DUB. Crew and boarding staff were all very friendly but this was a real inconvenience and especially uncomfortable for my disabled wife.
Not much! This was my first flight with Iceland air and unfortunately it wasn’t what I have expected. My luggage is lost nothing as of yet where it was left. Not a good service at all!!
The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.
Flight delayed at the last moment Hill next day and havé to drag at Hotel at our cost and bec day was again delayed 4 Times because no crée and no pilot
Flight delayed by 3 hours because of lack of available plane. So why were we notified on the morning of our departure? Is your scheduling that bad? We, in zone 4, were told to check in our 2 carry-ons because of lack of storage space in the plane. When we boarded the luggage spaces directly above us were empty and so were others. In fact there were many empty seats. If each passenger is allowed one carry-on why is that right revoked at the last minute at air Canada's whim? The AC app doesn't work. It refused to show our boarding passes, and track our luggage. In fact it indicated that the flight was on time even though it was delayed by over 3 1/2 hours
The flight attendant Shannon was not very warm and was more focused on her own preferences for service than the customers in first class.
Flight was on time and process was smooth and easy making travel manageable.
On time, easy with no issues. Arrived 15 minutes earlier too.
Was excellent like always, Thanks aircanada 🤗🤗 And thank you Kayak for the truly booking I did recommend you with everybody
Overall content with my experience, a lack of communication regarding boarding and waiting delayed inside the plane was really annoying.
This is my second time taking Air Canada‘s non stop flight from Sarasota to Toronto. The flight lands much later than it has in previous years which I don’t like and both times it’s been delayed. I spoke to other passengers and they have had the same experience with this flight almost always being delayed. Also they force passengers from zone 4 and up to check their carry on bag as there isn’t enough over head space on full flights.
We were delayed out of Ft. Lauderdale which I understand does happen but it made us have very little time in Montreal where we had to also go through Customs. It would have been nice if an agent was there to ask connection questions. Our luggage did arrive in Halifax which was not the case the last 2 times we traveled on Westjet.
We were delayed out of Ft. Lauderdale which I understand does happen but it made us have very little time in Montreal where we had to also go through Customs. It would have been nice if an agent was there to ask connection questions.