Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Delta service is always great!"
Cons: "Seats did not match seat map"
Pros: "More room in Delta Coach than other carriers"
Pros: "The flight timings and the arrival time"
Pros: "Accurate arrival time"
Pros: "Zero turbulence"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "On time"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Cons: "It was very hot and did not cool down"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Safely made it from Florida to LAX on time with no incidents"
Cons: "Incorrect updates"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "stewardess was exceptionally pleasant."
Cons: "it took 7hours due to storms"
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
Cons: "Nothing. Great flight"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "The crew and seating were good"
Cons: "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
Pros: "Crew was amazing"
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "Delayed and dropped off in the rain far from terminal still waiting for bags"
Pros: "Friendly, comfortable, and ON-TIME!!"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Cons: "Flight delayed almost 2 hours"
Pros: "How fast it was"
Cons: "No tv"
Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "The updates from Kayak."
Pros: "On time, nice airplane"
Cons: "No entertainment OB, no food OB,"
Cons: "Delay and bumpy landing"
Pros: "On time with no delays"
Pros: "Boarding was easy, flight attendants very accommodating. Pilots made up flight time and arrived early, in spite of late departure."
Cons: "Leg room! Seems American has less space between seats and seemingly narrower seats than other airlines."
Cons: "Flight got canceled for over a week."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "Crew was nice"
Cons: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"
Cons: "American Airlines is always late"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Good flight, planet of room"
Cons: "Bags left behind."
Pros: "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
Cons: "Mentioned above"
Cons: "The check in process took to long. In line more than an hour."
Cons: "No tv screens or entertainment"
Pros: "the wntertainment worked."
Cons: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."
Pros: "Terri was very attentive."
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Very good , fare price and nice flight"
Pros: "The flight was cancelled. There was not pilot"
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
Cons: "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Cons: "I was lied to about my connecting flight waiting for my initial delayed flight. Now I’m stranded."
Cons: "I booked one of the big seats in front. It was great."
Cons: "Flight was delayed for 8 hours"
Pros: "good crew"
Cons: "not on time, delayed flight"
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Pros: "The flight was on time, smooth. The plane was clean. The crew respectable."
Cons: "The plane is not the most comfortable. Very basic. I hate how Spirit airline lies about their prices. Probably won’t use them again because of this."
Pros: "Boarding was quick. Flight left on time and even arrived in Detroit 15 minutes early."
Cons: "Have to pay for everything. This airline does not provide a free drink and snack like other airlines also have to pay for carry on bags."
Cons: "Didn’t like The stupid crying baby for an hour of the flight."
Pros: "I liked the cost of the tickets."
Cons: "It seems that they don’t really care about inconvenience to the customers."
Pros: "Direct flight, cheap airfair, flights were on time."
Cons: "Spirit charges for every bag. So the total price ends up being the same as any other airline, possibly even more expensive. Carry on bag was $45 EACH WAY, which is awful. And they don't even offer free snacks. Probably won't be flying spirit anytime soon again."
Cons: "I will never fly Spirit again. The prices of baggage and seat selection are ridiculous"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "NOTHING! HORRIBLE EXPERIENCE. LOOK ELSEWHERE."
Cons: "waiting in the airport for 9 hours for the plane to depart. originally scheduled for a 7:15am departure and the plane departed at 4pm. there was no message prior to advise customer of a delay in flight. Poor communication at the boarding gate. When we landed in Detroit we had to sit in the plane for 20 minutes for a gate to open. Pilot said this would take 5 minutes. the whole experience with Spirit Airlines was a disaster. i plan to look elsewhere in future flights."
Cons: "The flight was delayed :) Merry Christmas"
Cons: "They wouldn't let the charge be cancelled"
Pros: "I liked that there were extra seats on the flight and the people I sat next to were super friendly. We all had a great conversation the entire flight."
Cons: "Airport • Kayak as a third party website usually gives a flat rate, we pay, and that’s it. Not with Spirit Airlines. When you get to the counter you HAVE TO PAY EXTRA for your carryon ($55) and your checked bag ($50). That’s an extra $100 that could have been used to purchase a flat rate flight through Kayak. • You can only pay with a card, you can barely use cash Flight • Seating was too tight, no room to stretch out • Snacks even the minimum was expensive. $4 for a 4 oz of juice with ice and more • When descending for landing the pilot circled around for a full hour- first we were over the incorrect airport then when we arrived at the correct airport there was too much air traffic to land right away. Between the surprise fees I did not budget for and the extra GS expenses, along with everything else, I will not ride Soirit Airlines again."
Pros: "Departure and arrival were early"
Cons: "paperless boarding did not work - there are more android users than iPhone, yet, the barcode does not show up on e-boarding pass on droid phones. Also, Spirit forces people to sign up for an account to get e-boarding pass. This was not the case with my AA flight the previous day. Tray tables were on a spring so anytime the person behind my lifted it, it snapped and startled me as I was trying to sleep. Crew did not make curtsy announcement asking parents of children to silence electronic devices so there was lots of kid music, beeping, and general noise that even my earbuds couldn't cancel out."
Cons: "The plane had very little a/c so was hot the entire trip and the seats are very hard making them very uncomfortable."
Pros: "are flight was on time,the crew was great, very friendly."
Cons: "you pay too much for luggage.you have to make the seat more comfortable."
Pros: "Cheap flight, nice flight attendants"
Cons: "Somewhat uncomfortable: no pocket behind front seat, just bungee cords. They charge for water. There is no entertainment at all. No movie, no magazine, no radio, not even funny announcements."
Pros: "The flight was on time and baggage retrieval was quick."
Cons: "I didn't like having to buy my baggage and seat in addition to my ticket. That was a bit confusing to me."
Cons: "Fees for everything, poorly organized boarding, poor crew service, poor attitudes! Flight itself was flown OK"
Pros: "The diect flight"
Cons: "Additional cost. There wrre no savings by flying w/spirit. $52 to check lugguage plus $30 additional if ovet 40lbs. $82 total. Will not fly again if luggage needed"
Cons: "Hours worth of delays. Didn't bother to make up for the trouble. It was a mess. With zero explanation as to why the flight was delayed in the first place. Last time flying with spirit. But hey you get what you pay for."
Pros: "The crew (very lively, interactive, attractive)"
Cons: "Seats were horribly narrow."
Cons: "Turbulence was awful.............I know that this is nothing that you can control"
Pros: "On one leg of our flight, the humor injected into the safety procedure instructions was wonderful. Thank you."
Pros: "arriving ahead of schedule"
Cons: "high baggage fee and starving customers by selling them foods and drinks"
Cons: "I couldn't check in on line and the teller couldn't read my ticket number because the 1 looked like a capital I. She made me miss my flight by sending me to another counter where I had to wait in line. It cost me $100 and another day waiting for a different flight."
Pros: "Our flights left on time and arrived either on schedule or early. Our luggage got there with us both times. Boarding was simple and quick. Good Job!"
Cons: "Our departure date was screwed up. I don't know how. Anyway, to change it to the correct date (even more than a week in advance) they socked us with a $500 change fee. And dealing with their customer service was a nightmare. I will think long and hard before EVER flying Spirit or using Kayak again!"
Pros: "The plane was really clean and the attendants both on the ground and in the air were both efficient and courteous. I had read a bad report and was worried but m happy to say my flight and check in went wonderful as well as the baggage handling....good job spirit!!"
Cons: "nothing at all"
Cons: "Two delays then finally a cancellation."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Pros: "We were in a line to check in our luggage for an hour, plus they charge you for everything. Overly priced."
Pros: "Clean, simple, comfortable"
Pros: "Great no frills rates."
Cons: "We were staying with friends without a printer. It was a hassle to be able to print our boarding passes before going to the airport and having to pay $20 to print two passes."
Pros: "We arrived in one piece in a timely fashion. That's it."
Cons: "The rows of seats are incredibly small, to the point the man in front of me leaped out of his seat and accused me of jamming my knees into his back. I was just sitting there and I think he was stretching back into my long legs. Really, there was nothing I could do because there was no room to move my legs out of his way. And the airline DIDNT EVEN OFFER WATER! And let's not forget that we weren't told ahead of time they charge for carry-on bags, so our affordable tickets went up $110 in cost. I will never fly Spirit again."
Cons: "2hrs late departing because of air traffic? I don't believe them. I saw a repair van on the tarmac. Seats are packed in VERY close and they don't recline. There's so little padding in the seat that you can feel the metal frame, so you're very uncomfortable. They sell everything they serve including water. There are no monitors so tv or movies are not even an option. Flight crew doesn't say good-bye, thank you or anything as you exit craft. I'm not sure what the attendants do other than offer to sell you water and tell you what you can and cannot do on their plane. They try to shame you into paying for your carry on and paying to book a seat, calling the seat they assign you "random" like they'll put you in the bathroom or out on the wing. When you get to the airport, you find the approved size for your included personal item is the size of your carry on. They don't check to see who paid for their carry on so only suckers paid. We will never ever fly Spirit!"
Pros: "Not much, first impression is the POOR, subpar customer service wen getting your boarding pass it sours the rest of the experience."
Cons: "1. Baggage fee 2. Subpar customer service 3. ground team seem very inept"
Pros: "I almost missed my flight, last one out of MCO that night (due to the horrible customer service of Norwegian Air) and your team did everything in their power to help me get there. I also had to leave my luggage with customs to make it, and your girl Ebony in baggage claim in ATL got it back to me in a day! You guys turned a truly frustrating situation with Norwegian into a smooth transition. Thank you so much!"
Cons: "Everything is perfect!"
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "The crew was helpful and very nice at all times. The plane was clean and relatively new. Price was great, considering that I paid $96 for two passengers total, with taxes."
Cons: "Some of the passenger's attitude was not the right one. The prices for check bags, was a little inthehigh side."
Pros: "Great Price."
Cons: "Return flight was canceled. They did not provide hotels for overnight stays, but the will give you $7 for food in the airport food court. You have to pay for every bag you take on the plan whether you check it or not."
Pros: "I was able to get a cheaper price with spirit."
Cons: "I didn't know the drinks, snacks, and luggage cost extra until after I booked. But after learning that was kind of spirits "thing" it wasn't so bad. I would definitely fly spirit again on a shorter trip where minimal luggage is needed."
Pros: "Arrived at my destination."
Cons: "Flight landed 30 minutes late and then we were delayed another hour with no explanation after being told it'd be only 10 minutes after the last person got off the plane. Unfriendly not even dating to border on polite."
Cons: "Almost everything. The service was terrible and so where the people around me."
Cons: "We waited 4-6 hours delay flight due to the tech crew. Then they said to us 3 hours later, we have to wait on another plane. Worst trip I've ever had. I will never fly with this company ever again. I will let the world know."
Cons: "Hidden fees and charges made this more expensive in the end than other airlines, but had no frills, either."
Pros: "I landed."
Cons: "Flight was late for no apparent reason. Flight attendant rude & unprofessional when people are frustrated from waiting, bit he is making jokes and acting street or ghetto on the job. The customers are ignorant, fussing and bickering, getting smart with other flight attendant, who's doing her job. I thought it was about to cause another delay. I thought the cheap fare was a deal but this makes the saying "you get what you pay for", true. Never again will I go near this airline. I think the cheap flight attracts a class of people that otherwise would never fly. My flight home on Southwest was excellent, only 13 more with free bags. Spirit charges cheaper prices online than at the counter and higher prices than quoted during booking. I'm done. 5 thumbs down is what this airline gets."
Cons: "Must have opened our checked luggage and did not put the TSA approved lock back on the luggage."