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Scores according to KAYAK customer reviews
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "The movie options"
Cons: "Compensation for having waited an hour and a half extra."
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "WiFi didn’t work at all."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "Delay on flight and providing beverages while waiting for 6 hours"
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "6 hours late. Unacceptable."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Not much"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Great crew"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "Delta is always running behind."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Enjoy able"
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Cons: "No food on a coast to coast flight, outrageous drink prices and a crew that didn't fit in the aisle. Searched at the gate and was sorry I. Am back in America!!!"
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Pros: "Appreciated the crew keeping things low key as it was a night flight"
Cons: "There were several members of one family on the flight scattered all over the plane. They seemed to want to visit with each other before the flight (making it difficult for me to get to my seat) and during the flight (making it tough to get some sleep). It would be nice if they had been seated together so as not to disturb others. I know this really isn't Delta's fault, but some people aren't very conscientious"
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "no legroom in a first class and expensive seat No entertainment"
Cons: "I felt singled out by the gate agents for this leg of the flight. The gate agent called me out twice - once just to check if my carry on fit into the sample size container. Then she did it again when we were boarding. I know she knew she'd already asked me before. Because afterwards, she tried to play it off, laughing and saying "I'd already asked you, didn't it". My carry on fit with ease. There were people with larger suitcases all around me but she continuously singled me out."
Pros: "I had a middle row seat for this 3 hour 50 minute red eye flight. The plane was quite new. There was plenty of storage space in the bins above the seats. My seat was very comfortable. It reclined a lot. The leg room was more than I needed and I am 6' tall. The individual TV monitor was great. Delta made a long flight quite bearable!"
Pros: "The crew made up for some of the lost time"
Cons: "Delta downsized the plane overbooked by 35, reassigned our seating that we made three months ago so we no longer could sit next to each other. My wife had to sit in one row I had to sit in another Delta did all this without contacting us. This was done to many of the passengers. The seats are getting as ridiculously narrow, I thought I was on Spirit Airlines! Now Delta is charging for bags! One reason I had stayed with Delta was although the ticket prices were higher the bags were free, now higher ticket prices and bag fees! Guess I will have to search for another air carrier. Delta is not loyal to me so I won't be loyal to Delta! Fuel is cheaper so they raise fees!"
Cons: "Seat(19c) is in a position that due to its design causes it to be bumped into continously throughout the flight... I lost track of the amount of times I got jostled by passengers and crew. May want to rethink the use of that seat. They ran out of food. Had to wait over 30 min on the tarmac before being able to deplane."
Pros: "Comfortable seats"
Cons: "Moron putting the seat back in front of me"
Pros: "Going to NY the boarding zones changed by the gate so you could see your time for boarding."
Cons: "Going back to Orlando the boarding zone did not change from 1 and I was the last person boarding. I am not a frequent flier so it was confusing to me."
Pros: "I liked how fluid and easy the landing was. And I especially liked how we arrived to Orlando in less than the allotted time which was three hours."
Cons: "Did not like how there were not many options for eating, but loved the flight overall."
Pros: "The friendliness and helpfulness of flight attendants was outstanding"
Pros: "very nice airplane"
Pros: "Flight was very good. We look at t.v. and watch movies to make the flight short."
Cons: "I didn't like when I call and ask about the delayed when told that they were waiting on equipment, then when we get to the airport was told that the flight was a international flight that was running late. The Lies!!!!"
Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."
Pros: "The staff was pleasant and very caring. I traveled with my sister who was in a wheel chair due to he ability to walk long distance and they were just outstanding. And I want to Praise Delta for their understanding and most caring and assistance in assisting me on changing of my return flight due to my husband had a stroke on Thanksgiving Day. I was able to leave out on Friday (11-27-2014) with no problem."
Pros: "Short flight"
Pros: "we arrived earlier than the time listed"
Cons: "no entertainment"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "No wifi or chargers or seatback entertainment"
Pros: "When we finally got home."
Cons: "3 1/2 hour delay on tarmac for mechanical problem. Finally switched planes. Another 2 hours waiting to take off. They promised food but didn't provide. They almost forgot to reload everyone's luggage."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Terrible porque no pude viajar ayer"
Pros: "Crew was very nice ."
Pros: "excellent. on time. smooth flight & easy check in"
Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "Friendly crew, nice staff on the ground"
Cons: "Laggy wifi for "free entertainment ""
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "The flight was great. The pilot spoke with passengers as to what was happening. The crew was polite. It was a smooth flight."
Cons: "The long wait in line to board in Christensted."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Cons: "Boarded an hour late"
Cons: "Lack of personal attention, customer service was horrible, and the in flight stewardess look at the two people to my right offered them drinks and kept walking did not even acknowledge me"
Pros: "Flight attendants were nice"
Cons: "First a terminal change , then a plane change. They kept asking over & over for volunteers to wait for another flight. Even after we finally boarded they announced again asking for volunteers to get off onto another flight. My flight was scheduled for 12:45 it took forever. Then we had a delay at Orlando but it was due to weather which is uncontrollable Terrible flight."
Pros: "I arrived at my destination"
Cons: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
Cons: "Late flight and my suitcase still in Orlando (I'm in Lima)."
Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"
Pros: "Delayed for more than 2 hours. Nothing good to say. Only the crew and the capitain were nice"
Cons: "Delays. I hate delays. It is irresponsible and plays with people's time."
Cons: "Co captain was late. Sat seat belted forever without moving"
Cons: "the flight had a two hour delay which put me into Orlando very late."
Cons: "The plane was old."
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Smooth flight"
Cons: "Sitting on a plane waiting for take off for two hours."
Cons: "Airlines are not giving passengers the opportunity to get seats ahead of time and you have to wait till the last minute to get them. That is unless you pay extra money got them."
Cons: "I paid to check-in my suitecase....25 dollar's. No lunch or atleast a sandwich in flight. Just not worth 300."
Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"
Pros: "In-flight entertainment. The new aircraft 787 is great."
Cons: "Too many ads for the in-flight entertainment, too few episodes available."
Pros: "I like the flight it was smooth"
Cons: "Real y the wait but it is ok"
Pros: "By the time I boarded the plane three hours late nothing short of a flux capacitor to make the plane fly back in time would have made this trip even decent."
Cons: "It was just so late."
Cons: "I couldn't make my flight and I couldn't even get a credit / refund. Waste of money"
Pros: "Nothing.. Entire experience was horrible for my 17 year old"
Cons: "Everything.. Will never use American Airlines again"
Pros: "I wasn't able to check in on my app which had me frustrated when I arrived at the airport. Upon speaking to the agent at the desk she gave me a complimentary upgrade to first class. Such great service, I was thoroughly pleased!"
Pros: "The interior of the plane was nice and refurbished. New seats and entertainment system."
Cons: "Up charges for seating, luggage and a $7.99 charge for current movies. The free entertainment options were limited. Also limited food (for a cost), so eat ahead of time if you aren't in first class."
Cons: "El vuelo se retrasa de nuevo y suben todos los pasajeros a un avion que esta mal de mantenimiento. Esperamos otras dos horas mientras nos cambiaban de avion. Brindan unos snacks que no alacazaban para todas las personas que viajaban. Por las circunstancias y que no habia comido nada desde el dia anterior me toco tomar una coca cola dietetica. De llegada a orlando las maletas se demoraron una hora mas en salir. Muy mal servicio"
Cons: "This agency is the worst. I paid for insurance and they scammed me. Never using it again."
Pros: "Can't say they messed up from the first flight"
Cons: "Never made this connection because of the previous flight."
Pros: "Standard flight"
Cons: "Flight delayed 2 1/2 hours."
Pros: "We loved everything. The check in was easy and the boarding was great. Personnel were all very pleasant and it seems they were having a rough. time with full planes and asking for passengers to check baggage. Everyone with AA was customer driven and professional."
Pros: "Uneventful nonstop between DCA and MCO. Flight attendants were professional."
Cons: "Boarding at DCA was a messy cattle call. Baggage claim at MCO is slow."
Pros: "Plane landed safely and they didn't lost our luggage."
Cons: "Purchased flight on British Airways but wound up on Americsn and Iberian. Poor coordination with partner airlines."
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Cons: "Flight was 4 hours late!! Just showing up on time would have made it better."
Pros: "It got me where I wanted to go safely."
Cons: "Flight attendants were not friendly, boarderline rude and sarcastic. Only saw smiles when we were deboarding. Seats are narrow and uncomfortable. Snacks/drinks are very expensive"
Pros: "Certain staff were friendly and helpful"
Cons: "This was my first flight with Dpirit Airlines and I was greatly dissatisfied. Here's why: 1. Not easy to pay for baggage online; complicated and time consuming. 2. Not clear when I purchased ticket that I would need to pay for carry on as well as checked, this felt sneaky and dishonest. Be open about charges. 3. Was not given a a boarding pass for second portion of my flight. 4. Seats don't lean back so was not able to rest very well. 5. Bright floresecent lights inside plane unpleasant and also made it difficult to rest. 6. Certain staff were short and unfriendly."
Pros: "I loved the crew. They made the trip better"
Cons: "I hated the boarding! We were 45 mins early and they made us take our luggage with us, and then made me throw out everything that was 3.4 oz because the luggage was “already taken” to the plane. I will NEVER fly with Spirit again."
Pros: "Helpful with wheelchair, On time..staff on flight good ,staff at checking in rude"
Cons: "Really ?!!!not only have to pay for carry on but then get whacked with 3$ soda and no peanuts....bs"
Pros: "The flight boarded and left on time... We landed ahead of schedule."
Cons: "I didn’t like the added fee for a seat. Seats should be included in the fare.... I have never heard of that before in my life."
Pros: "The fare was maybe a couple of dollars cheaper than other airlines but"
Cons: "Your baggage fees are ridicules, your airline charges for carry-ons and if you don't do it on line, you pay more at the counter, but if you don't pay at the counter, you pay even a higher fees at the other end. So unfair!!!! I won't be flying this airline any more..........."
Pros: "Friendly funny staff . No issues!"
Cons: "They closed the gate early and 30 of us were unable to get our flight to Orlando. Because we "missed" the flight, they also cancelled our return and kept the money. Crooks!"
Pros: "We got to the destination safely."
Cons: "Reason's why I rated each category poor: Overall - see below categories Boarding - We were told that our bags did not count as personal items, and we had to either pay $130 to carry on two bags or throw them away. Basically, "Have a nice trip, let me start by robbing you." Crew - During the flight, I used the on-flight lavatory. As is normal in most flights, there's no space between the last row of passengers and the mini-room at the back of the plane. To keep from putting my rear in another passenger's face, I stepped into the mini-room until the stewardess commanded that I wait behind the "silver line." Sorry other passenger. At the least be courteous about your command with me and/or the passenger who had to sit in the rear (pun intended). Comfort - No seat back storage, and the flight was as cold as is bearable for the average person. Food & Entertainment - None available. Upon asking for water, we were instead offered ice."
Pros: "Cheap cheap cheap"
Cons: "Spirit is ranked America's most hated airline for a reason and that reason I discovered on my last trip. I believe its the most deceptive airline ever. After paying almost $200 for a midweek round trip from Fort Lauderdale to Orlando I also had to pay $55.00 for HAND luggage in one direction. To make matters worse I join their $9 club thinking I would save on my luggage on the return I then had to pay $57.00 for the same hand luggage on the return. After that experience I decide to return to Ft' Lauderdale on the morning flight instead of the evening flight I was booked on. After several calls to their reservation department and 4 persons later I had to paid apprx $120.00 for a SAME DAY change. What was funny is that when I got on the aircraft it had no more than 50 persons on it. So what started out as a quick cheap business trip was now well over $400 and counting . It gets better, thirsty from all the up selling along the way and no way to get a glass of water Spirit then charged me $3.00 for a small bottle of water. I decide to keep my thirst. NOT ANOTHER RED CENT SPIRIT!! BY FAR THE WORSE AIRLINE EVER"
Cons: "flight was delayed seat was terrible terrible airline"
Cons: "The customer service rep would not print my boarding pass. She would not get the manager when requested. She covered her tag so I could not see her name. At one point she jumped from behind the counter to steal my phone."
Pros: "Flight was delayed but passengers were kept well informed by the ticket agents and they kept the lines moving, even when the computers went down, I was very impressed by their calm and professional demeanor. In flight crew polite and efficient."
Cons: "Carry on baggage fee was more than I paid when I bought the small suitcase, no good, would consider another airline because of this, also small seats for petite people."
Pros: "The flight take off was delayed only briefly, but it arrived on time. The time for departure was very convenient for us."
Cons: "My 16 month old granddaughter's car seat and stroller was supposed to be delivered at the gait, but instead was delivered at the baggage claim area. The car seat was soaking wet and we had to use her blanket and some other clothing to make it partially suitable for her sit in her car seat. We fly 2-4 times a year on different airlines and with the pre-check status we are able to get through security rather quickly. In the absence of pre-check (because Spirit airlines does not have that facility) we were in the security check line for a long time. Our grand- daughter was upset and crying. Fortunately, eventually someone from the security department came to our assistance and expedited her and her parents' clearance"
Pros: "Nothing this was awful"
Cons: "The fact that this was the only flight for the day, and with over 30 people checked in but not boarded they tried to close the doors and leave. Airport was packed and people had hard time making it to gate. Had to convince them to open back up"
Cons: "I paid $100 dollars for my flight to Orlando with Spirit and I paid $100 for my flight home with Delta. Delta didn't charge me $45 dollars to CARRY ON one bag- and they sent my ticket (for free) to my cell phone. Spirit has so many ludicrous hidden fees- $45 to CARRY ON a bag? That is beyond stupid- and $5 if you don't have access to a printer in order to obtain your boarding pass? I'll never fly spirit again."
Pros: "I like that things were organized ,cleam and in overall it went well"
Cons: "my friends and I did not like one of the ladies at the counter desk because after paying for our surfboard bags 100 USD each bag she claimed that I had to pay another extra 50 for overweight. My friend had to show her the airline's online statement for her to beleive her own companys policy on surfbags.Eventually she suposedly recredited my account. But she did not cos she did not even give me a receipt for it,. You know? We needed to board the plane not hang at the counter desk. She did not even apologize for her wrong doing. Besides her attitude, everyone else was great and things went fine. I also think that if the sits on plane were more comfy more people would fly through this airline."
Pros: "great staff"
Cons: "no water without paying"
Cons: "I was flying to Florida to spend some time with my father that was just diagnosed with cancer and the flight was cancelled and we had to rebook on another airline. That made is get in 6 hours later than we would have which caused me to lose those 6 hours with my father. Not happy. I have a return flight with Spirit but that will be my one and only flight with you now."
Pros: "Nothing stood out above & beyond any other airline."
Cons: "Flight was delayed 2 hours. Wasn't aware of the nickel & diming on top of the fare for seating & luggage. This is my first & last flight with Spirit."
Pros: "Staff were friendly and helpful."
Cons: "I still don't like the high baggage fees that add a lot to the ticket price."
Pros: "cheaper airfare"
Cons: "late schedule, delayed flight"
Cons: "Customer service reps didn't help with update info; baggage pricing very confusing"
Pros: "The flight was great. It was one of the smoothest flights I've been on in a long time, so kudos to the pilots! Also, it was fun to see the pilot come out and show some humor before the flight. I also really lucked out with the seating! I did random assignment and got a center seat, but it was in the 2nd row and I had soooo much leg room. Woohoo!"
Cons: "The insane carry on bag rates. $100 at the gate, $45 at check in online, $55 at kiosk check in. Free personal bag but that's it."
Pros: "Im thinking."
Cons: "Paying for carry on luggage $55.00 for less than a hour flight!! If u fo not pay ahead of time the cost goes up to $100.00!!! At the gate."
Pros: "Associates very nice"
Cons: "I was charge an extra $55 for my carry because I had a purse. That is highway robbery. She allowed my sister to place her purse in her carry on but said nothing to me."
Pros: "$52 for a checked bag and paying for drinks.... Way to go America."
Pros: "I liked that it was an uneventful smooth ride."
Cons: "1) No leg room. I am 5'10 tall and my knees were touching the sit in front of me. 2) Seats do not recline. Try taking a nap here. There is just not enough space to relax 3) Ticket seems to be cheap but then you have to add seat selection $, carry on bags $, seat selection for your return flight $, carry on bag for your return flight $, soft drinks $, snacks $. You end up paying more than Jet blue which has great leg room, in flight entertainment, free soft drinks. 3) Boarding was a mess."
Pros: "Had low expectations given reviews I had read but was an uneventful experience. Flight was on time, easy boarding, no problems. Paid more for the big front seat which did seem to provide significantly more room than general seating."
Cons: "The whole flight was a mess the flight attendant was horrible the plane was delayed by 4 hours they told us we should be grateful for free drinks and making it home I never want to fly with spirit again"
Pros: "No frills, good price for direct flight. Expensive luggage fee even for carry on."
Cons: "Being stuck on the plane for an hour and a half waiting for an open gate. I can't afford to have unreliable service."
Pros: "On time - Surprising for Spirirt"
Cons: "Seats too tight. Cannot fly spirit if you are 6' plus."
Pros: "The flight got me home"
Cons: "Cost $250 for a delayed flight. Sat on the runway for about 30 minutes before I could get off the plane at my destination."
Cons: "My luggage is lost and they act like this is normal. The airlines charge more for a carry on to force you to check your bags. Then they are careless and loose it. And it's not a big deal to them. sad sad sad!!!"
Cons: "They charged me $52 for a bag. Cause I had two, and they only allow one free per passenger. No food, snack or drinks... Not even water...only if you pay for. The seat on the planes doesn't reclined. No TV monitor on plane. At the end I finished paying more for the ticket that on the others airlines...this was my first time on Spirit and definitely the last."
Cons: "Waiting on the tarmac for over an hour and 45 minutes after landing and having to pay $45 for a carry-on bag [I purchased this online, when it was supposed to be cheapest] (I know its spirit, totally accept paying for a carry-on / checked bag but $45 seems VERY excessive)"
Pros: "I liked nothing on this airline. First and last time I ever flight with Spirit Airline."
Cons: "Everything is a nightmare. Not even a F... number you can call and speak with a real person. Spirit charges for everything and the crew are inept. A Spirit Airline crew member asked me to change my seat, so she can put a family together. I moved requesting nothing in exchanged and I sat where she told me to seat. A few minutes later another crew member rudely accused me of changing seat, took me out of the plane while she finds me another seat and the crew member that caused the confusion was nowhere to be found. I strongly suggest DON'T FLY WITH SPIRIT AIRLINE. AND FOR THE CEO OF SPIRIT AIRLINE " TREAT CUSTOMERS LIKE YOU LIKE TO BE TREATED."
Pros: "Simple, efficient, clean, helpful."
Cons: "not cheap if includes all fees Spirit airline comes up with. This really is annoying."
Cons: "Nobody in the airline care about you or your needs..."
Pros: "The flight was on time & bordered orderly but having to pay for EVERYTHING extra on the flight is the opposite of a cheap flight & probably ends up costing more. From something as simple as checking in online to a bag of peanuts in flight, there's a fee."
Pros: "Flight Attendant Marcia Shahab was outstanding!"
Cons: "Small seats, had to pay for everything, not upfront about extra seats, delayed flight, sat on runway for 30 minutes on my return flight after landing"
Pros: "pretty much what i expected. : ))"
Pros: "Security was well organizad. Boarding was quick and flight left right on time!!"
Pros: "My first time flying a low cost carrier, I was impressed. I hope Spirit realize those planes won't stay new forever and need to maintain the interiors to keep that new look. The staff in general were courteous and competent I would fly them again."