Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "Wifi on klm"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Cons: "Don’t be late"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Cons: "Didn’t happen."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "Lovely staff, good food, great movies."
Cons: "Bag was lost"
Pros: "Very friendly staff"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Great crew service. Among the best ever."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
Pros: "Fell asleep"
Cons: "Nothing it was very nice"
Pros: "Seats were comfortable"
Cons: "No beverages! I should be able to purchase a can of beer! I am willing to pay the outrageous cost of $8 for one can and still not able to do that! Ridiculous and I believe they are using the virus excuse to save money !"
Cons: "Armrests were broken. No outlets or USB ports to charge."
Pros: "Not much"
Cons: "Why no service in first class?"
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Very pleasant flight- on time and clean."
Cons: "Service was good but not particularly friendly or frequent."
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Cons: "Holding back the departing passengers so those with connections could exit first"
Pros: "Nice crew, more legroom, punctuality"
Cons: "Make seat available for two of us together not every one in a deferent row"
Cons: "Flight was cancelled and there were zero accommodations"
Pros: "Movies, food, drinks"
Cons: "2 hour delay, middle seat"
Pros: "Arrived earlier than scheduled."
Cons: "Customer service was bad"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed."
Cons: "food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers."
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Pros: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Thankful for the pilot..."
Cons: "I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Pros: "There was an extra seat and they allowed me to move there. Superb entertainment!!"
Cons: "They guy behind me kept kicking my chair"
Cons: "Free seats in economy class are way too squeezed for a 10 hours flight."
Pros: "On time and very professional"
Pros: "Crew was friendly and professional"
Pros: "Comfortable flight"
Cons: "Connecting flight in London was confusing and lenghthy to travel to terminals"
Pros: "All of the crew was nice and helpful except for one."
Cons: "Although this isn't new info, but the exit row seats are garbage. They should remove a seat and make the remaining seats wider. When trying to use the arm rest table the Flight Attendant just watch me struggle and didn't help. So I just gave up."
Pros: "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
Cons: "Mentioned above"
Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."
Pros: "Super service from a great crew!"
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"
Cons: "arrived at SFO. walked up to kiosk. Entered info. $25 x 2 for first bag! paid. went up to check-in agent. She agreed it was a mistake but could not issue refund. "refund.aa.com" did not work. very frustrating way to begin long trip. even though it was a four hour flight, AA used an older plane; roll-aboards only fit sideways, not wheels in or out, , in storage above seats, so space ran out quickly. flight crew grumbled about plane as well. not very reassuring way to fly."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Pros: "Pilot info/smooth flight."
Cons: "delay missed my connection.."
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Pros: "The plane was new on the interior and comfortable."
Cons: "Flight landed late. Had to rush to get on med plane"
Cons: "The seats were the most terrible seats I have ever experienced in all my years of flying. I'm a small person and even I couldn't get comfortable. The seats were curved in the wrong way and didn't recline enough for a 3 hour flight. The crew made the boarding and deplaning process worse by not paying attention to what was going on in the plane."
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Cons: "Free wifi"
Pros: "Crew was fine"
Cons: "So incredibly cramped and no seat screens to watch movies. Bumpy that that’s no ones fault."
Pros: "A lot more leg room. Seats more comfortable."
Pros: "the pilot did a great job, I was looking for him to congratulate him, but I did not see him,"
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Pros: "Very helpful crew"
Cons: "Old plane----moldy and smelly."
Cons: "United's flight was delayed by 6 hours, couldn't make the connecting flight from Washington DC to Denver so they routed me to san francisco, spend the night at the airport there and then travel to Denver in the morning. Fortunately there was a very helpful crew in Schiphol that was able to get us on a flight with american airlines to philadelphia and then on to Denver."
Pros: "Crew was great, flight was very comfy"
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi. I find this unacceptable, especially because the airlines charges upwards of $80 for an Economy Plus seat and then one needs to $26.99 for wi-fi for the duration of the flight."
Pros: "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
Cons: "I will forever hate airplane seats."
Cons: "No wifi nothing to watch poor service"
Pros: "Flight attendants were very helpful, boarding was quick and simple"
Cons: "A family of 5 kept switching seats with each other and I ended up stuck between the father and a women, he was not considerate of my space I had to ask several times for him to move over."
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."
Cons: "Now Sherry in any documentation I received did it say that my flight was operated by United airlines. I waited at ANA check in until within the 2 hour window and went around and asked someone at United who confirmed that they were partners with ANA."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Pros: "Food and service not bad. Flight on time."
Cons: "No individual entertainment. One snarky light attendant. Little leg room. Terrible selection of films for all passengers. Have to get United app on ground--need this to be communicated better, on website, before boarding, and onboard."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "Flight was average, no Wifi, but I don't use so it wasn't a big deal."
Cons: "Could not here the flight attendant notices well. He spoke to fast."
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Cons: "Male attendant is very poor"
Pros: "Liked that we landed safely and I was treated like a human being not just a seat but the accommodation s were a little under what I expected"
Pros: "Drinks in flight movie"
Cons: "Didn't happen"
Cons: "One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?"
Pros: "Love the crew!"
Cons: "I was in the middle seat. I choose my seat too late so that was all that was available."
Pros: "It seemed to go by quickly and smoothly"
Cons: "The guy next to me took up way too much room. The entertainment was expensive, and boarding was late due to an issue with the walkway not lining up with the aircraft"
Pros: "The weather was bad, my flight was rescheduled to accommodate my needs, so thankful"
Cons: "The sits where very uncomfortable. And the snack is awful."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Cons: "2hour delay departure, two crowded, no individual entertainment options."
Cons: "My flight got canceled, I received no notice, my husband and I were rebooked on different flights arriving to IAD 4 hours apart making my 10 hour day a 22 hour one"
Pros: "Pilot helped with luggage. I was using a cane and c sm very v short"
Cons: "We boarded and waited then was told we would wait more for people on a late flight then something wrong was found on the flight. After over an hour we were able to get off. Then we were told about 20 minutes later to get back on. No one can see the future. What i did like is that you let us get off the plane for a while before our 3 hour destination. Wish that would have happened sooner. This. Was on the flight from Boston to Salt Lake"
Cons: "Air quality"
Pros: "Same as above"
Cons: "Ditt opp"
Pros: "The seating was very good. We "accidentally" were issued seats in bulkhead which gave us plenty of unexpected leg room. Thank you!"
Pros: "The lady helping me to get another plane was very nice because I lost it and was crying"
Cons: "The time for the connection was not enough to change gates using a bus and the connecting gate was too far away ."
Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
Pros: "Flight attendant were great. Couldn't get to connect with the wifi at all."
Cons: "Wifi couldn't get connected, i think the food selection needs to be updated."
Pros: "Nothing. Flight was cancelled."
Cons: "Flight cancelled, Went to customer service at Dulles, 2 people working, 5 standing around chatting. After 30 minutes, with the line not moving decided to leave and take Amtrak. Then, United sent me back to customer service to get a release to get me checked bag, I gave up and took a cab to Union Station. Through it all, United's customer service was horrible. I thought American was bad, but United beats them for worst customer service."
Pros: "On time"
Airlines flying from Oslo Gardermoen to Arkansas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights