Daily cleaning, installation of cabin HEPA filters on flights from Oslo Gardermoen to Pennsylvania
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 40m
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Scores according to KAYAK customer reviews
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Crew was very good. Food was OK."
Cons: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Pros: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Cons: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Pros: "Great food. Nice staff."
Cons: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Cons: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Cons: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Pros: "All good"
Pros: "The crew was attentive"
Cons: "We sat on the runway for an hour."
Pros: "The new Airbus was a very cool aircraft."
Cons: "Boarding process is really disorganized."
Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Pros: "Food and crew were terrific."
Cons: "Security at Frankfurt is particularly laborious"
Pros: "The crew was polite and did their best"
Cons: "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines."
Pros: "Boarding was easy. Flight attendants were so attentive in Premium Economy. Entertainment choices were excellent. There was a USB charging port on the back of the seat. All good!"
Cons: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Cons: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Cons: "Didn't like the fruit dish or the liverwurst type meat."
Pros: "Everything was fine except for the comfort."
Cons: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Pros: "We were treated very well by all staff. Very nice crew"
Pros: "FRA to PHL excellent"
Cons: "I was rebooked into FRA from BSL without notification."
Pros: "Lufthansa and SAS. A great combination."
Cons: "Nothing to not like."
Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"
Pros: "Everything. Food, drinks and entertainment was great. The crew are amazing. Great flight. Pilot kept us informed of everything with delay of serving food due to turbulence."
Cons: "How long it takes you to get to Germany! But they have no control over that."
Pros: "Flew Lufthansa- Started On-time, landed ahead of time, service was wonderful, ride was good overall. Crew was excellent!"
Cons: "No complaints."
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Food could have been better, the breakfast/snack we got wasn't filling at all. The entertainment collection can be better specially Indian/Hindi movies"
Pros: "The crew was very accommodating. I was surprised that the food was as good as it was."
Cons: "The seats were very small. I am a woman in her late twenties under 5 feet tall and I had difficulty getting comfortable in the seats. The temperature was too hot the entire flight and I was unable to recline my seat back in order to sleep. Two bathrooms were out of commission the entire flight. This was the worst experience I've had on a red eye flight to Europe (I've traveled at least a dozen times between the US and Germany)"
Pros: "Crew is very professional"
Cons: "Seats are incredibly small, flights are overcrowded and rarely on time."
Pros: "Smooth ride. Almost made up some flight time......"
Cons: "No entertainment, Two hour delay......almost missed our connecting flight."
Pros: "Quick loading and departure."
Cons: "The gate changing 3 times."
Pros: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Pros: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Cons: "Everything was ok. Nothing I did not like on that flight"
Pros: "Short flight, not much to say about it."
Pros: "This leg of light was good. Service on board was very good."
Cons: "no complaints."
Pros: "It was on time :)"
Cons: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Cons: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Pros: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Pros: "The crew was fantastic. The plane was clean/as to be expected. Overall, the flight was comfortable (again, as to be expected)."
Cons: "Boarding was slow and unorganized. "Dinner" meal could have been served earlier and it could have been more filling (we were so hungry!) There could have been more opportunities to get water. They ran out of water bottles."
Pros: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Pros: "very little"
Cons: "lousy food. poor movie selection. uncomfortable seats."
Pros: "flight crew was very nice,"
Cons: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Pros: "Every thing"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "Enough room for short flight, flight staff was fabulous. No recommendations or complaints."
Cons: "Everything was great"
Pros: "Lufthansa provided a great airplane, crew and service. Excellent all around. My favorite airline."
Cons: "Nothing to dislike."
Pros: "Reliable service"
Pros: "this flight was short and sweet!"
Pros: "I liked everything about the flight. The flight crew was nice. They were considerate and cheerful."
Cons: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."
Cons: "Checked bags left behind, no food, no drink."
Cons: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Cons: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Pros: "Nice crew! New A320!"
Cons: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Pros: "On time. Good hardware."
Cons: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Pros: "Timing is good"
Cons: "To craody"
Pros: "Very helpful staff."
Pros: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Cons: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Pros: "Easy boarding. Friendly staff"
Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Pros: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Pros: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Cons: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Pros: "Efficient processing of passengers onto aircraft."
Pros: "premium economy"
Cons: "nothing, it was great!"
Pros: "On schedule,great crew"
Cons: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Pros: "Plane was quite empty"
Cons: "Plane wasn't in the best shape"
Cons: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Pros: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Cons: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Pros: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Cons: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Pros: "Ok friendly"
Pros: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Cons: "Nothing. There was nothing to not like. In fact they fed us too much!"
Pros: "Nothing to be honest"
Cons: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Pros: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Pros: "The crew was lovely"
Cons: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Cons: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Pros: "the plane arrived"
Cons: "booking Boarding comfort Food service"
Cons: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Pros: "The cleanliness"
Cons: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Pros: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Pros: "No problems, great crew, easy check in and on time!"
Pros: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"
Cons: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Pros: "A perfect service"
Pros: "Leg space was nice for someone who is tall. The crew members were nice."
Cons: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"
Cons: "Baggager fees were high"
Cons: "They changed departure gate, we sat at wrong gate for most time"
Pros: "The boarding ease, the crew, the piloting!"
Cons: "Would love the onboard tv that shows the flight in progress and/or some onboard music options."
Pros: "as advertised - premium economy"
Cons: "no complaint or concern"
Cons: "I lost my luggage!!!"
Pros: "Nothing honestly"
Cons: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."
Pros: "The food and onboard service was excellent THe entertainment was plentiful and varied."
Cons: "The seats were to close together. I am not one to get claustrophobia but 5 hours in I felt it and I nearly bolted off the plane after the 10+ hour flight. UGH. Shoulder to shoulder, knees touching the seat in front of you, and only a few inches to recline. UGH. We tried to upgrade when we arrived at Oslo and again in Stockholm but the personnel at both stations were rude and not helpful. UGH."
Cons: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."
Cons: "We boarded late. There was no boarding announcement. A guy walked up in front , as to wait for the announcement and she waved him up. The rest of the gate just started forming several lines. Very unorganized. The we sat on the plane for about a half hour. At least there was an announcement that two people were missing so they had to remove their luggage. 40 minutes late into Longyearbyen."
Pros: "Crew was excellent"
Cons: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Pros: "I am angry about the inability to contact a SAS person."
Cons: "You think I should of gotten frustrated on my vacation!!!"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "crew great comfortable"
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Cons: "There was no entertainment and the food could be better"
Cons: "Everything very good"
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "Amazing crews!"
Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"
Pros: "Over all everything was great, except the bags check in"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Cons: "Leg space."
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "Nice staff, very professional and helpful."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "Flight attendant was very nice."
Cons: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Cons: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Cons: "Boarding more than 15 minutes late. Departure on time, though"
Pros: "should let first board passenger in rear rows and not everybody together."
Pros: "The attentiveness of the crew and the online check in."
Cons: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Pros: "Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives."
Cons: "Work around the flight cancellation better to keep people on schedule."
Pros: "Not crowded."
Cons: "Food! I’ve never been on a 6+ hour flight where they didn’t serve any food!"
Cons: "On both flights the crew was not very friendly of helpful. No good, Except a tiny bit for the kids on a second shorter flight. And we had to pay for Wi-Fi, 12 whole dollars! A real rip off. We’ll never do Iceland air again"
Pros: "The crew was good but this seating was very tight."
Cons: "Boarding should be done from the back of the plane to forward which would get rid of the bottle neck when trying to get on. It was not an Iceland plane and there was no entertainment available."
Pros: "Only use this airline if you are just flying to Iceland or taking advantage of their stopover in Iceland option. Otherwise choose another airline."
Cons: "Serve food like most transatlantic carriers-bringing Subway Sandwiches or paying large fees for Pringle’s potato chips is beyond greedy for an airline these days. If Icelandair is that desperate for profit it makes one wonder where else they cut corners."
Pros: "The crew was nice and boarding was quick."
Cons: "The plane was extremely hot. There were children running up and down the aisles the entire flight (a little play time is fine, but someone should've asked them to quiet down at some point). The seat in front of me reclined so far back, it was inches from my face for the full six hours."
Pros: "Crew was adaquate,"
Cons: "plane was 1 hr late boarding You changed my seat on BOTH legs of my flight . Suurely NOTHING to get happy about !"
Pros: "The seat has minimal cushioning"
Pros: "The crew was nice"
Cons: "No new movies for entertainment, lost luggage, has to pay for food"
Pros: "Overall a pleasant experience"
Cons: "The lack of advance knowledge regarding Passport control in Keflavik on the return flight from Europe"
Pros: "Fantastic free entertainment options"
Cons: "Seats & leg room could be more spacious for such a long flight"
Pros: "Crew and food was nice If you are a Saga class passenger like my wife and I left something to be desired"
Cons: "Boarding procee in Iceland for Saga class means you get called up first to wait in line for bus to plane. There you wait for others to check in the gate. Then you proceed to board the bus. Saga class was with everyone. By the time we got on board waiting to climb the stairs we were soaked from the rain. Our bags were marked priority yet to our dismay it took 20 minutes for our bags to come on the carosill after others started getting there bags. Glad We had those priority stickers as we were clearly in the last of the bunch. 0"
Pros: "Pleasant crew"
Cons: "My wife and I wen business class called Saga class we have flown first class on other airlines and know the drill. In this case we were wrong The Saga class passengers were in line when we were told we would need to wait for 55 members of a high school soccer team to board. Did not have a lot of time to settle in Saga class once they were on"
Pros: "All was fine: economy seats with great legroom; helpful, nice crew; efficient updates from icelandair - had a flight delay, which resulted in an overnight in Iceland that turned into a mini vacation."
Cons: "Delay and missed connection caused getting back to work a day late but it was a fun interruption."
Pros: "At least IA has great entertainment system with many movie options."
Cons: "Iceland Air has no self baggage check area. It appears that SAS has a monopoly here and handles everything, which means waiting in multiple lines even if you self check and print bag tags at the kiosk. What’s the point if you have to go the service area to check your bags?"
Cons: "Icelandair does not serve food, flights are very hot, get very little to drink"
Pros: "Good value."
Pros: "Plane boarded and left mostly on schedule. The price was pretty incredible, I paid a fraction of what I expected based on previous trips to Europe."
Cons: "Arriving in Reykjavik, we needed to bus to the terminal. Weather was fine so it wasn't a big deal, but it involved additional waiting and the buses fill up quickly."
Cons: "My first flight was canceled due to lack of available aircraft. My connecting flight was then 2 1/2 hours late due to a mechanical issue. That made me miss my flight to Denver. The fact that they had a flight scheduled that didn’t have an aircraft available is very poor planning and caused a great deal of issues"
Pros: "The staff are good, but the plane is older and not very comfortable. Even if it is clean it is hard to tell. It’s the last flight to our area, but it as on time at 12:20a, and the wait for baggage was short."
Cons: "I was cold, but it was as a short flight, so I didn’t suffer long."
Pros: "Well organized. Good smooth flight."
Cons: "No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person."
Pros: "The flight was reasonably priced."
Cons: "Didn't like the idea that you had to purchase food during this international flight."
Cons: "foot rests in Saga class weren't very comfortable"
Pros: "seating was adequate"
Cons: "very limited choice for vegetarians -salad only. very limited choices for entertainment-most movies outdated."
Pros: "The entertainment and ability to charge your phone was awesome. The flight attendants were professional. The flight was on time to Oslo and from also, as well as to and from Reykjavik from Kennedy and Boston."
Cons: "There was no one at a desk to welcome you. No boarding children or the back rows of the plane first. I almost missed my flight to Boston from Reykjavik because the gate was actually an unmarked door with a flight of stairs. I have never been on any airline with such an inferior boarding experience. Just swipe your boarding pass and wait with the other miserable looking passengers. No nice facilities to sit either. Many people just on the floor."
Pros: "This 767 was a very nice and spacious plane"
Cons: "No snacks, no meals offered"
Pros: "Nice and confortable flight, which is rare now days.."
Cons: "Small.seats, could be a bit bigger.."
Cons: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Pros: "Wheel chair assistance"
Cons: "Food or no food"
Pros: "Employees very friendly, helpful, professional. Comfortable newer plane."
Cons: "Lack of food on the flight.....how about even a cookie or two that you don't have to pay for?"
Pros: "Crew was good once we finally got going"
Cons: "We had a 9 hour delay overnight in the Oslo Airport where there was no explanation as to why. Technical difficulties isn't a clear explanation and 9 hours of technical difficulties, which also happened to earlier Oslo flights and would happen to Copenhagen and Glasgow flights the next day, is more than a technical difficulty. It is a breakdown of a plane or several in an overbooked and maxed out fleet that is overburdened, so call it that and be clear. There was far too small compensation (a $10US meal voucher in Oslo buys you nothing and the further $20 for what amounts to a night on the floor is pretty poor) for this very significant delay as well. The airline did not apologise or offer anything for this significant inconvenience to its customers. I was actually in better shape than most because I had purposely planned a longer layover in Reykjavik, but did not get to use to see some sights, because of this. Just know that this is a risk with Icelandair before making plans."
Pros: "Pleasant flight."
Cons: "I wish Icelandic had better food choices."
Pros: "We had a most wonderful flight attendant named Axel Arnason on our flight who was great and made the flight not only bearable but actually very good. We were very unhappy at boarding and he recognized this, took the initiative, and went out of his way to insure that we were happy. One of the other flight attendants also gave us a free meal. I thought the airline should have given everyone a free dinner due to such lousy service at the gate. I would highly recommend that your executives take a plane ride in economy. It may open your eyes!"
Cons: "We had a two hour delay before leaving in Oslo. We walked into the most chaotic scene i've ever experienced at a terminal. Despite having a two hour window, nothing had been done to prepare for all the people arriving and needing to connect. There were no lines, no signs, no people to tell us where to go or how to board. It was a big fat mess! There was no time to go to the restroom, get something (less expensive) to eat or take with us. Very poorly handled. Once on board the plane, the very least that should have been done as to give everyone a free dinner. If we hadn't had such a nice flight attendant I would be requesting reimbursement for the meal we had to buy on the plane. I don't know if we will fly with you again. The seats are tiny, no snacks provided, and not a very good food menu."
Cons: "Brutally rude"
Pros: "Our seats barely reclined-same as economy Couldn't stretch legs due to bulkhead. While purpose of Business Class was to enable sleeping. Without stretching out, that didn't happen"
Pros: "Oslo airport was great., spacious, good food and shopping, clean, well signed, plenty of places to charge electronics"
Cons: "Our seats were said to be together but were across the aisle from each other, the boarding process was quite delayed and rather chaotic, boarding passes could not be printed (the attendants were very kind and tried to help). My bags were also lost between this flight and the next."
Cons: "No complimentary food or snacks on a 6 hour flight? I've never heard of this before. I've had snacks on even a 2 hour flight with other airlines. This is especially unacceptable and inconsiderate considering that due to the airline's carelessness passengers who had a connecting flight (same airline) arrived to the layover later than scheduled with only 30 mins to spare we had no time to pick up food. Only to use the restroom. So my boyfriend and I were forced to spend ~$12 on a soggy ham and cheese "baguette" and pringles on the flight. Service and attentiveness was subpar. Landing was disastrous and would have been traumatizing if it was my first time flying. I along with surrounding passengers nearly jolted out of our seats and had to brace ourselves as the wheels bounced off the ground trying to graze the pavement."
Cons: "long flight, no snacks."
Pros: "Great crew, pleasant, courteous and serviceminded"
Pros: "The crew was very friendly and accommodating."
Cons: "The temperature on the flight to Iceland was excessively warm. I am typically a person who enjoys the warmer temperatures but most passengers were uncomfortable with the temperature. This being the only exception to our experience with our flights to Iceland and Norway."
Pros: "I love Icelandair. Quirky and comfortable"
Cons: "No food is offered. Old movie choices."
Pros: "Getting to the airport via train was very easy. Airport was large and had a lot of accommodations. Flight was smooth and quick. Entertainment options were plentiful."
Cons: "The boarding process was somewhat confusing. We had trouble finding the bag drop and there were not many employees around to ask. Getting on the bus to get to the plane was very crowded. The headphone jack in my husband's seat did not work so we shared earbuds through my jack."
Pros: "It moves quickly"
Cons: "No announcement and no idea what was going on. We had to board a bus to get to the plane which is fine but some information would have been helpful!"
Cons: "nothing served for meals on a 6 hour transatlantic flight"
Pros: "Warm chicken order was forgotten by attendant. Food should have been free or ticket less expensive. No place to sit at airport Reykjavik and long lines for food. See"
Pros: "Able to choose an exit row seat, entertainment system"
Cons: "No complimentary food items for a $1300 flight"
Cons: "Need better English speaking crew doing announcements. Streamline the waiting lines. Speedup booking and boarding. Access airplanes direct from terminal. No buses!"
Pros: "flights were on time service was good"
Cons: "would rather not stop en route"
Pros: "The crew were friendly and helpful as usual. No issues at all."
Cons: "Really cannot complain about anything!"
Cons: "More legroom please"
Pros: "Lovely staff"
Pros: "Free service Food and coffee"
Cons: "Free service Food and coffee"
Pros: "The price!"
Cons: "Internet connection."
Pros: "Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious."
Cons: "No beverages? Not even water or coffee?"
Pros: "Who would guess - the food."
Cons: "reading lights were never fixed during flight."
Pros: "The flight attendants were very nice and tried to accomodate everyone. The food was pretty good for airline food. The snacks and beverages were plentiful. The tea they serve is delicious! Good movies, online games etc."
Cons: "I did not like the very tight seating with basically no leg room. Very uncomfortable. Unless you can afford 1st class or the pod type loungers. There is no room in the economy section."
Cons: "I would never book a ticket through BA ever! Paid business class and my luggage got forgotten in Heathrow through transit. No one knows anything about it. I have arrived to san Francisco with no language at all!!!!"
Pros: "Quick flight and comfortable"
Pros: "Hard working crew and lots of movies to watch. Food was much better than the Philadelphia outbound trip."
Cons: "Seats weren't very comfortable"
Pros: "Great cabin staff. More food and various times than I've gotten with other airlines."
Pros: "In flight entertainment is awesome but we left an hour late! Love BA though, wish American Airlines would take a note."
Pros: "Liked that my wife and I could have a two seat row to ourselves."
Cons: "Late flight It’s become like s budget carrier, you pay for drinks and food"
Pros: "great team. good snacks. great room."
Pros: "The entertainment (TV in each seat) was great. The food was outstanding (chicken with risotto and beet salad), and so was the service. This was the best British Airways flight I've ever been on!"
Pros: "it was very good I enjoyed the trip from midland to London and oslo And back through the same route it was very good . Thank you/"
Cons: "what I don't like is when the captain Announce that we should put off our cell phone and other devices some people still live theirs on that is not good at all please take note"
Cons: "We learned the connecting flight from BWI TO PHL was canceled when we tried to pull boarding passes.This started a five hour panic for our party of four which was a leisure travel nail biter. We lost a day, flew into JFK and had to make other arrangements to avoid canceling our trip."
Pros: "Got a window seat ad requesyrd"
Cons: "Nothing to comment upon"
Pros: "Flight was on time departing and early landing. There were plenty of movies to choose from and the food was good for airline food."
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Cons: "Went to the wrong place and then had to have wheelchair service to get me to the gate on time! Which he did for which I am most grateful! Am not familiar with European customs for travel!"
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Pros: "My itinerary said british airways but my plane was American so I missed my flight due to standing in the British airways line instead of American. This needs to be fixed."
Pros: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Cons: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."
Pros: "Full flight but I had two seats and a delightful Ghanaian seat mate"
Cons: "Being dumped in Phillie with canceled E.g. To Burlington Vt"
Cons: "Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!! BA clearly at fault. BA Reservations agent suggested to enter a complaint"
Cons: "Too much Indian based food....too much curry....."
Pros: "Safe flight arrived early!!!"
Cons: "Crew seemed non friendly. Did only what was required. Seats were tight And very cramped."
Pros: "The flight crew was very courteous and helpful, and made the entire experience very pleasant."
Cons: "The boarding process was a bit confusing. We were that the gate closed at a certain time, but there was no information when you were waiting at the gate at that time. Once boarding started, it was confusing as to which line you should wait it."
Pros: "Flight was operated by American Airlines, seats were average, entertainment good."
Pros: "Food was decent"
Cons: "Could not watch movies due to the audio was not working in a few rows and I was sitting in one."
Cons: "Could not check in online"
Pros: "Not bad experience on board"
Cons: "Buses to load and unload a 777? Is this a joke?"
Cons: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on an international flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). We will NEVER use KAYAK again."
Pros: "Flight from Venice to philly was good besides the fact it was delayed 2 hours"
Cons: "The 2 hours delay"
Cons: "This flight was operated by American Airlines. The Contour of the seat back is very uncomfortable. I find this on all American Airline planes. Food was ok, prepared well but lacked flavor."
Pros: "The plane had quite a bit of leg room, more than my flight from Denver to London. The movie selection was nice. Free wine and beer is always a plus. They gave a nice sized cup of coffee, but the coffee was terrible. The crew was nice."
Cons: "The head phone jack only allowed sound in one ear. The food wasn't great, and the expectations were low."
Cons: "The jet was freezing. I had two blankets on and was still shivering for the entire flight."
Pros: "Friendly and professional staff."
Pros: "Food and movies"
Cons: "Bathroom cleanliness. Entertainment system."
Pros: "Terrific entertainment choices I couldn't get in the USA. They served lots of fluids throughout the flight. This helped everyone."
Cons: "Bathrooms got a little messy by the end of the flight."
Pros: "On time, Smooth ride, My fellow travelers were all good little cows and bulls.. Alright maybe 1 or 2 jack asses. but for the most part the herd pleasant."
Cons: "This was a AA Flight, Seat was broken. So I was told to put my seat back in the upright position times. Witch woke me up witch pissed me off! Or course the lady behind me was pissed also. Since my head was in her lap for 10 hours. Of course she did mind the first 10 minuets. :)"
Pros: "everything was great except seating"
Cons: "they seated us separately instead of next to each other despite the fact that we selected to be seated together."
Pros: "flight was on time and very smooth, staff courteous, frequent offerings of food and beverage."
Cons: "Several couples including my husband and I were split up for 9 hour flight, this is not desired when trying to relax, sleep and enjoy vacation. Also food offerings were all foods I could not eat, so I arrived in Philadelphia not feeling well. I have lactose intolerance as do many people and every meal or snack included dairy products. I was able to eat basic carbohydrates but no protein sources other than the almonds I always travel with. When paying $1000 for a flight I should be able to sit with my husband and eat some food. Also the TV screens are very difficult to use, not responsive to touch."
Pros: "Crew was very accommodating with every request and the flight didn't take as long as scheduled!"
Pros: "Everything was fine"
Pros: "Overall a good trip!"
Cons: "Almost broke my finger trying to change the menu on the screen. The snack coming back toward Philadelphia, is really not very good. One should have a choice of yogurt or breakfast bar. The flatbread with weird combination of cheese, peppers etc after flying for 8 hours is just not good for any stomach."
Cons: "Took over an hour to check in bags, very little communication from check in staff at Manchester Airport, short staffed??"
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