We had booked a flight earlier in the day, which was cancelled. The original booking would have been preferable.
Was great but they would not book my bag through to my final destination
First they postponed the departure from 20.20 to 02.05 - almost 6 hours. Then all communication stopped. At app. 23.30 all info boards confirmed that the plane was finally cancelled. And after a sleepless night I realised that two contradicting messages had been received: At 01.59 passengers were directed to board - at the opposite end of CPH Airport - as the plane would take-off at 02.05 and at 02.42 CPH Airport Authority (official traffic information) confirmed that plane was again-again cancelled. Irreparable image!
It's fine if you don't want to give free water or anything, but don't try to sell the food in first class like there is a chef that actively made the food from the finest local ingredients. Its still plane food and the chef hasn't been near that food for quite some time
I was very disappointed because a special assistance wasn’t given to me and water was given to me in 50 min after I asked about it.Poor service,
Smooth flight. Surprisingly good and inexpensive food choices. Clean cabin. The plane is not equipped with the entertainment system.
Failure of APU meant massive delays at start of journey , baking in an unventilated plane Not good
Delay ca 5 hours on the first flight and 2 hours on the next one
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Food was excellent and plentiful! Cabin crew seemed to truly enjoy their job. Interacted with passengers with a friendly nature. Very pleasant flight
It was ok but no WiFi I think I’ll fly Iceland air next time
The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.
Ancient aircraft (busted armrests, poor cabin temperature with no option for passenger control). Garbage everywhere. Risible checking of safely conditions on landing. Also, late.
The flight was cancelled without explanation, and the replacement flight was late
Food could have been better. My pasta was microwaved into a solid block. Inedible.
Standard short hop flight. No food, no entertainment. Just get in, get something to drink, and try to be as comfortable as you can for an hour.
it was amazing. the staff was great and the flight was amazing
Flight was canceled and the crew on the ground/front desk were I’ll equipped to handle. One woman was left to handle 150 passengers while her colleagues stood there saying: just 5 more minutes repeatedly.
A Lufthansa flight operated by SAS with a jettime plane. Fight was nice, no food but free tea and coffee.
