PBI - STT
Find cheap flights from West Palm Beach to Saint Thomas Island
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Top 4 airlines serving Palm Beach Intl to Saint Thomas Island Cyril E King
Scores according to KAYAK customer reviews
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "The crew was very helpful and the seats were comfortable"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Cons: "A newer aircraft that doesn't show its age would be nice"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Not cancelling our flight"
Cons: "Plane was FREEZING!!!"
Cons: "the flight was delayed and so I missed my train home"
Pros: "Crew was great."
Cons: "A bit warm and the B777 blowers not in the easiest location to reach."
Cons: "No in flight entertainment"
Pros: "Crew was great."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
Cons: "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
Pros: "Flight timing and gate arrival"
Pros: "Terrific service."
Cons: "Everything was great."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "The crew was very accommodating and found me a new seat when I requested one."
Cons: "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Cons: "On time and nice media"
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "The crew did the best they could under the circumstances."
Cons: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Smooth take off and landing"
Pros: "I was not able to change seats..."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Kenyatta Cheatham, our flight attendant was absolutely delightful! She made my flight enjoyable with her beautiful smile. She clearly loves her job!"
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "Customer service"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Cons: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "On time. Funny pilot"
Cons: "Flight was delayed"
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Clean, polite, informed"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Cons: "See above description"
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Pros: "Comfortable seats, the crew on board was nice"
Cons: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Pros: "The crew was great and separation of passengers unless traveling together was great as well!"
Cons: "My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage."
Cons: "plane stated wifi available but did not work. plane was outdated also no power at seats available"
Pros: "American is our main airline and We never are disappointed"
Pros: "Attendant was fun."
Pros: "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
Cons: "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"
Pros: "Areas of schede with flights. No incidents."
Cons: "Oversold on the way out. Didnt affect me. It could have."
Cons: "Delay wasn’t explained, crew/staff was mediocre"
Pros: "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
Cons: "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."
Pros: "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Pros: "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
Cons: "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
Pros: "The cookies. Quiet plane."
Cons: "Took longer to take off than the flight to Buffalo."
Cons: "Noting all was great"
Cons: "I do not like nor eat your cookies. You could do better."
Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"
Pros: "I was Happy with the free soda I got. That’s about it."
Cons: "Well my flight to Milwaukee was delayed 3 times and then canceled. Thankfully my moms flight with south west had open seats so I bought a ticket on that flight while everyone and there mom was at the ticket counter trying to change their flights. And then on the way back to Florida, my flight was delayed twice, and I almost missed my connecting flight. One of the worst experiences flying. Then I was Told I couldnt Get a partial refund for the flight that was canceled to Wisconsin"
Pros: "Seats were comfortable."
Cons: "Flight attends were slightly curt."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Cons: "I know this isn’t Kayak’s issue but American Airlines literally forgot to put fuel into the plane. We were delayed for over an hour and luckily I made my connection in Charlotte but only because they held the flight and it was not full. Had it been full I would have lost my seat."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Cons: "Due to canceled flight from LAX, this leg never occurred. Baggage was also lost for days due to interruption."
Pros: "Always we have a good experience"
Cons: "The aircraft was extremely too hot"
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Cons: "You will never change anything. It doesn't matter."
Cons: "LONG LINES to check in, LONG LINES for customs. Once we got through customs we could not get to the stores or restaurants, so LONG LINE to get a bottle of water. Plane late boarding, so a dash to get to next plane at Philadelphia."
Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "Very efficient boarding, new plane"
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "flight left and arrived on time. Service was efficient and friendly."
Pros: "No problems"
Pros: "Flight oversold. Couldn't use online system to book flight, so went 3 hours early to check in. Told couldn't check in still, had to do it at the gate. Then flight delayed two hours. No communication."
Cons: "Entertainment was awful due to very old screens and a central streaming system that would not allow me to watch the movies I want when I want them. The food was not tasty at all and they served really hard and frozen ice cream as snack which was an awful choice considering how cold the plane was."
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
Pros: "The crew was professional and polite."
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Pros: "That I got from Florida to California"
Cons: "Old planes. Dirty. No entertainment. Noisy. No chargers for electronic devices. No music Even on short hour flight. Small narrow seats even on premium seats. Over rated and expensive."
Pros: "Smooth check-in and TSA"
Pros: "Finally got home"
Cons: "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"
Pros: "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
Cons: "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"
Pros: "Plane was empty which led to quick take off and landing times"
Cons: "Food and entertainment options. Seat room."
Cons: "Employees were wonderful. Very comfortable plane. Excellent pilot. Will fly with United again"
Pros: "The crew was friendly and helpful but not extraordinary. The food was better than average."
Cons: "On bigger jets, first class seems roomier and better entertainment options. Can "stretch out", but not on 737-900. Food was okay. While pleased that chicken on salad was moist, would have liked another option. There was none. While not associated with flight, had to race between Chicago concourses to make the connection. Hard landing in Chicago. Flight attendant (young) said it was the hardest she'd felt."
Pros: "On time"
Cons: "Too early Too full"
Pros: "On time"
Cons: "Tight seats, inefficient boarrding process."
Cons: "Palm Beach airport organized and nice."
Pros: "Crew was very professional. No issues."
Cons: "There couldn't be less seating space. I get the need to maximize seata, but come on."
Cons: "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."
Cons: "Plane was too small"
Cons: "I missed my original connecting flight in EWR because there was no gate available when we landed. After waiting several minutes, we taxiied to a different gate. I called customer service to let them know we were on the ground waiting for a gate assignment. Despite this, the flight boarded and left with several people missing the connection even though that flight pushed back later than its original time and departed almost an hour late. The plane was sitting there with the door closed. After that, I was put on the next available flight which was already delayed more than 2 hours. That delay extended even longer and was eventually cancelled due to weather. United CS reps were not willing to address passenger concerns. They closed the CS area in some portions of the airport forcing everyone to a very limited number of reps. I ended up having to rent a car and spending the first 5 hours of my birthday driving home. I should have been able to make my connecting flight and would have avoided the entire mess. Instead, I am out of my ticket price plus the additional cost of renting a car since my changed flight was cancelled due to weather not the gate assignment changes that originally caused me to miss the connection. What should have been a brief 4-5 hour trip ended up being almost a 20 hour day....United absolutely SUCKS!"
Pros: "Free Tv because of the delay."
Cons: "Hot as hell, AC terrible. Cramp"
Pros: "Both legs of flights went without a hitch"
Pros: "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."
Pros: "The crew was nice"
Cons: "The 3 hour delay and turbulence was horrible We landed and I'm sick as a dog It's taking 20 mins to get off the plane"
Pros: "The crew were all very friendly"
Cons: "Was very close to other passengers felt no breathing room"
Pros: "It was a good flight, not much turbulence, and I have not flown in several years. I was happy with my flight!"
Cons: "The seats and leg room are awful"
Pros: "Headrests had pull out sides for head. In flight movies what a great selection."
Cons: "Seats were small, very little leg room also,"
Pros: "On time."
Pros: "Leg room"
Pros: "Nice plane, great crew. on time departure and early arrival."
Cons: "United has terrible boarding procedures... a problem most airlines have... they need to get it together to stop the mad rush to get on the plane... 5 boarding groups does absolutely nothing... On a side note many things could be improved by offering free checked baggage and charge for overhead bins.... so many delays, arguments and general aggravation caused by people struggling for overhead bin space... just have a guaranteed spot overhead for a fee.... no more aggravation period... when they started charging for checked bags but offered free carry on the problems got worse... flip it around and several problems go away... simple."
Cons: "United continues to drop the ball on every flights I take. I only fly them when I absolutely have to bring platinum on delta and mosaic on JetBlue. Consistently worse vs those two start to finish."
Cons: "Mad I had to check my luggage. Never used to have to, I usually carry on."
Pros: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Cons: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
Pros: "Flight was quick, efficient and courteous flight attendants."
Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Pros: "Boarding easy. I like the lines they formed for boarding zones"
Cons: "Delay for 2 hours"
Pros: "On time. Great staff. Very clean planes."
Pros: "Landed 20 minutes early...great flight. We choose UNITED everytime!"
Pros: "The pilot was very kind and kept everyone well informed."
Cons: "For my first time flying alone along with my fear of flying, there was a power outage of some sort having to do with United Airlines, so we spent 40 extra minutes in the air doing circles. Before landing there was about 15 other planes waiting to reach their gates, but none were open because of lack of communication. We sat on the plane for an extra hour or so, with our seatbelts on, and moving no where. Just extra stress and frustration added to the flight."
Cons: "The side that I had was very hot and it took a while before it cooled down after flight attendant was notified from everyone on that side"
Cons: "Umm how about we were 3 hours late and missed out flight and had to spend $200 to rent a car at 1130pm and DRIVE 4 hours home? Not to mention we missed our connecting flight due to delays on United on the 16th! No food and no entertainment NOT HAPPY"
Cons: "Had to pay if you wanted to watch regular tv."
Cons: "They switched a lot of seats around. I was supposed to be in row 22 and was pushed to the back of the plane."
Pros: "Gate agent with list of connecting flights was extremely helpful."
Pros: "The service"
Pros: "Crew was great"
Cons: "Cramped seating and you had to pay for entertainment."
Pros: "Everything about my flight was amazing!"
Pros: "Cabin crew were cheery and responsive, gate crew re-seated me in an exit row after several requests."
Cons: "Oversold flight and poor communication from ground crew to get a family with children seated together ended with passengers arguing loudly about the situation. Stressful and uncomfortable. Overpriced wi-fi."
Pros: "Very efficient and timely"
Pros: "we got home on the same day without flight cancellation. delay was not updated on text notification reuglarly"
Cons: "significant delay... snack is a joke and purchase snack option??? really.. at least give us the full can of the beverage after a lengthy delay. cabin was too hot and temperature was not regulated.. start a special section for crying babies. the seats are too narrow for comfortable travel."
Pros: "The flight was on time"
Cons: "If United is going to shrink the seating space they should have a size limit to the space a 300 pound person can not fit in the seat that is economy - they should purchase a larger seat - I sat in a row with 2 large people and all they did was complain about the seat size - not there size....It awful...Please look into this for future... thank you"
Pros: "That everyone was drunk"
Cons: "People smoking on plane, very small seats/basically on top of passenger in middle, very long delays at airport and on runway"
Pros: "Great flight except can't recline seats."
Pros: "Relatively quick luggage line. Superb flight attendants. Fast luggage belts in Boston. Outstanding spirit !"
Cons: "Its only cheap if you not bringing any luggage or carry on. The seat are small, its not really clean. Im getting kicked bt the passenger because the seats are small."
Pros: "A few (very few) helpful clerks in the end that got me a seat home."
Cons: "Other than the usual Spirit surprise up charges for basic services included in other airlines (which should be factored into the Kayak search engines more clearly from the start), the seats did not recline and minimal leg room made for a very uncomfortable flight from FL to CA. The topping on the cake was a cancelled flight getting home Ft. Lauderdale to St. Thomas. The 1250pm flight was delayed to 6pm due to weather even though several other flights were flying that same route at that time. Then the 6pm flight was cancelled due to weather. It was the lack of professionalism, accommodations and communications that followed that were horrendous. They would not address the group directly so we had to find out from the people at the front of the line trying to rebook that there were no seats available until Saturday and Sunday. It was Weds. They were not going to accommodate us in any way with the exception of refunding us for that leg. In my case that would have been a little over $100. Flights on other airlines were over $700. Families who could not afford that cancelled their vacations to St. Thomas. People, like myself, that were simply trying to get home got booked on Sunday flights. They put us on stand by but were unwilling to give us seats that were available. Finally, on Friday with making enough fuss and talking to the right people they reluctantly gave us seats. It appeared that because we had seats on Sunday that we were in no way a priority. Very disappointed, mostly for everyone who was trying to visit my island and said they will never come here. Thanks Spirits."
Cons: "Charges for everything. To pick a seat on the plane 15, to check luggage 45, to print boarding pass 10 each. And the flight was delayed 7 times"
Pros: "Crew was nice and the plane inside was nice and clean."
Cons: "You couldn't recline your seat. Also you charge $50 for your first bag. It should be free."
Pros: "Smooth flight that shed some time off of the expected trip."
Cons: "You have to buy standard beverage (ginger ale,etc.), they don't offer any sort of snack, and you have to pay for a carry on bag! All of this was despite having a three hour flight delay. There was no compensation for the inconvenience."
Cons: "On time. Fast check in"
Pros: "Even for 3hr the seats are very uncomfortable"
Cons: "As my flight was 3 hrs later, I lost my connection and had 2 pay $185 for a hotel room."
Pros: "Great employees, plenty of leg room!"
Cons: "Surprised by all of the hidden fees. I would rather know up front what I'm paying."
Pros: "Gate person helpful. Boarding smooth. Male passengers extremely helpful!"
Cons: "Refusal to help me with small carry on and overhead. I am tiny and older! Seats hard and do no recline. No help going down outside stairs with carry on."
Pros: "On time and smooth ride"
Pros: "I was lucky in getting a seat at the front of the plance (4A) which was more comfortable that my previous flights where I sat more to the rear where there was less leg room. the departure was on time and the flight was very comfortable. courteous staff"
Cons: "my check on luggage cost $50 where I expected to pay $25. I now know to create an account for myself if making travel plans directly with Spirit."
Pros: "We arrive at airport to find they canceled flight do to weather?!? They told is the next flight is in 2 days! It's an absolute disgrace! It took 4 days for the reimbursement to show on my credit card. All other flights wit other airlines were booked or almost $1k for 1 way home! We rented a car and drove from Miami to NJ!!!"
Cons: "I found out a Facebook friends daughter was scheduled on out flight and she called up and was offered a seat on a layer flight that evening out of orlando!! We would have gladly drove to Orlando over nj. Kayak and Spirit have lost my business."
Pros: "It was cheap"
Cons: "They find a way to charge fees for everything, always delayed and terrible customer service"
Cons: "Plane engine was on fire so the flight got cancelled, told me I had to wait 4 days for a flight home to New Jersey, unless I went to and from a different airport (West palm to Fort Lauderdale). My transportation from the two airports was not compensated nor was the extra day of parking for my car, in Atlantic City, which I thankfully got a ride to from a friend, or that would have been another expense out of pocket."
Pros: "Overall value was very good, flight was smooth, seats were comfortable and crew was excellent."
Cons: "No TSA pre-screen, bags are 40, not 50 lb. minimum and the fee for overage is ridiculous. Had to wait to depart and then to gate at the destination due to "paperwork" issues. This easily made the trip 45 minutes longer than it should have been."
Pros: "Boarding was prompt and organized. Seats were relatively comfortable. Crew was average but cordial. They charge for everything separately but doing things beforehand online is easy and honestly less Hassel than at the airport."
Cons: "No drink, I know it's dumb but I want that soda..."
Cons: "flight cancellation"
Cons: "Flight to Florida was horrible. Flight back to Boston was canceled with no notice and they did nothing to help everyone find other flights. Missed an important meeting at work and all of my final review sessions for my law school finals. Will never fly spirit again."
Cons: "Baggage pick up was slow on both flights."
Pros: "A very good flight, room, and smooth!"
Cons: "Airplane made a constant barking sound during taxi before takeoff and after landing. Somewhat disconcerting."
Pros: "People were nice."
Cons: "Delayed by 30 min."
Pros: "Price was fair. Everything went smoothly."
Cons: "Jet Blue fair for Boston to West Palm Beach about 1/2 the price of Spirit Air for West Palm Beach to Boston! I was surprised they did not bill for extra breaths of air. Way to much emphasis on low cost, pay for only what you use when the fair was twice that of Jet Blue!"
Cons: "No kios to get boarding pass, 55. for each bag, no reclining seats, delays going both times...... not even a glass of water on a 3+ hour flight............ waiting over 45 minutes for bags I will never fly with Spirit again"
Pros: "excellent crew, good leg room, on time"
Cons: "seats don't recline at all, no free snacks, not even water baggage price is too expensive, no kiosk for check in"
Pros: "Plane was new (although seats don't decline)."
Cons: "These guys charge $50 per checked bag, charge you for water, charge you for snacks and get indignant when aren't interested in doing their job of cleaning up the cabin when you land. Also they take over the loudspeaker to market their Spirit Airlines credit cards and other partnership programs. And if you don't check your bag and it's determined to be "a carry on bag" they try to charge you $100 at the gate. Seats don't decline. No pockets in the seat back in front of you so you don't even have a place to store your magazine or book."
Pros: "DELAYED HALF AN HOUR AT THE GATE, THEN SAT ON THE PLANE FOR ANOTHER TWO AND A HALF HOURS. EXPLANATION WAS THEIR " COMPUTERS WEREN'T WORKING". TOOK OFF AFTER PILOT ANNOUNCED THEY HAD FIXED "ALMOST EVERYTHING". NO APOLOGIES, AND NOT EVEN A FREE BOTTLE OF WATER. THAT'S THE FIRST AND LAST TIME I FLY SPIRIT. INSULT TO INJURY? $90 TO CARRY ON A BAG ROUND TRIP!"
Pros: "The flight from Boston to Florida was fine."
Cons: "Trying to get back home, flights were continually cancelled after being at the airport. I didn't appreciate having to spend an entire day at the airport and also having to pay an extra $250.00 to take another airlines just to get home."
Cons: "Computers being down with zero information as to when our flight would be rescheduled."
Cons: "When my flight was cancelled they were not able to book my flight home for four days, so I had to cancell and book with jet blue"
Cons: "The departure was delayed by 6 hours"
Cons: "Flight was delayed, then cancelled. Fortunately, I got my $$$ back."
Pros: "I liked that I finally reached my destination."
Cons: "I did not like that we had to deplane without knowing when we would get back on the plane. Sat in the airport terminal (again) for hours waiting for information. Was given none. No in-flight entertainment. Extremely limited food options. No leg room."
Pros: "Not much"
Cons: "The flight was over 3 hours light. The computers were down and no one was any help."
Cons: "my bag was sent to nj. they have not found it no one returns my calls too bad they just don't care vacation no medicine no close no nothing"
Cons: "The flight was delayed then after a long wait it was canceled leaving me stranded in the airport for a day...they gave me no options othere than a new flight Tha next day.."
Pros: "the captain kept us informed of delay taking off and the reason."
Cons: "When I got to the gate, it said "on time" departure but that was not true. We left late."
Cons: "1-No warnings about the difference in baggage prices depending on when you pay for the baggage--5 different baggage prices?? Ludicrous 2-Spirit Assistance at the airport did not state that if you are there more than 1 hour prior to the flight you could take advantage of online baggage fees rather than in airport fees at 2X+ the on-line rate 3-no such thing as carry on luggage--pay more money to handle my own bag--what the heck is that? 4-no free snacks or soda--the flight prices are not THAT discounted to not provide either snacks or free carry on luggage 5-SPIRIT website stinks--why on earth do I need an account in order to pay for bags which was not clear anywhere on the website 6-NO feedback link on the website nor customer service information to provide feedback--no wonder--most customers on the flight were disgusted 7--no leg room--I am 5'9" and was folded in the seat--it has to be a horrible flight for anyone taller than I 8-the seats did not recline so you weren't even able to sleep to forget all the other deficiencies of this airline 9-the attendants were not interested in the passengers"
Cons: "The flight was delayed more than 4 hours with the excuse of mechanical issues. No one even apologized for the inconvenience. I missed work as a result of the delay."
Pros: "The crew was personable and didn't make cheesy jokes about Spirit's reputation. The pilot made a perfect landing."
Cons: "Too many petty extra charges"
Pros: "This flight was cancelled. There was no food or drink provided and no other spirit airlines flights offered for more than 24 hours. We were told we could be refunded and we then chose another airline that could actually accommodate us after waiting inside the airport for 8 hours. Still have not seen the refund come through."
Pros: "Low fare."
Cons: "Flight was cancelled due to mechanical problems. Spirit would not put me on another flight / airline. The only option was to take flight out on Monday, 2 days later or a refund. I would expect since it was notna cancellation Sue to weather, the airline would get me on another airline regardless of cost."
Pros: "Buying my ticket didn't actually buy me a seat, at the counter I had to pay for a seat and the cheapest was $11. It then cost me $50 to check a bag, which was the cheapest option because it would have been $55 to carry-on.... Attendant at counter was rude as well. Awful experience, 0 stars, won't fly spirit again."
Cons: "It charges for carry on 55$ and for checked baggage 53$. These weren't posted anywhere. The flight back was delayed for 3 hours and it never updated on the flight tracker. I ended up wastin a beautiful Florida beach day in the airport! Ridiculous. I hope they lose all of their business."
Pros: "Cheap ticket BUT...."
Cons: "Hidden charges. What started as a good deal ended up costing me more than any other airline listed price for the same dates. I will not be using this company ever again."