Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Pros: "Amazin !! Thank you"
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "On time!"
Cons: "Everything was ok"
Pros: "Great service , reliable airline"
Cons: "The food is not goof"
Pros: "so I can't really speak on experiences of flying but this was as great and easy experience. The staff was very accommodating and understanding. I am more than willing to fly with them again!"
Cons: "Nothing, everything was great!"
Pros: "Everyone super welcoming and kind"
Pros: "Like the service of food"
Pros: "Flight made it on time, exactly as scheduled, despite a delay during boarding of almost 1/2 an hour. But other than that, good flight."
Cons: "Boarding and takeoff were delayed almost 1/2 an hour."
Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"
Pros: "Fast boarding service and good IFE system. Food was ok but not desert."
Cons: "They took more than 30 minutes to deliver our bags at FLL airport. Very long time for this service, not good."
Pros: "Free alcohol (not just beer and wine) and decent dinner on the flight from BOS to PTY. Flights were on time and my two pieces of checked luggage made it through no problem. Crew seemed friendly."
Cons: "Airplane interior was spotlessly clean, but is a bit of a throwback (cloth seats that seemed kind of small). Don't expect entertainment screens or charging ports, although my connecting flight did have these. Depends on which plane you get, I suppose. I couldn't hear anything the pilot was saying over the loudspeaker. Hopefully they can upgrade their fleet. BTW if you have a choice of doing a really long layover at the Panama airport, don't. Crappy amenities with nothing but overpriced American fast food."
Pros: "Free hot food, nice flight attendants, free alcoholic drink"
Cons: "No tv on head rest, no WiFi!!!"
Cons: "Didn't allow me to board since less than 1 hour before flight (due to late connection on other carrier). Tried to gouge me for another $1500 to catch next flight. Awful customer service. Buy travel insurance if using copa! Expensive lesson"
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "Flight Attendants friendly."
Cons: "Ticketing Agent at the counter that issued Boarding Pass was horrible. She extremely slow and inconsiderate of my time and many other customers waiting behind me. She was busy talking on her cell phone and socializing causing the lines to get longer and longer. She also allowed other customers to just walk up to counters and start long conversations with her while I waited in line to get my Boarding Pass. She needs to be Trained on Customer Service Efficiency."
Cons: "This is not a negative more just informative. There is no entertainment."
Cons: "atención de azafatas no fue amable para vuelos de larga duración debería instalarse mas TV"
Pros: "Father had an emergency operation could not fly as scheduled I called Airline and they helped me re-schedule at No cost of course after following some procedures"
Cons: "Delayed departure. Small amounts of food."
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Pros: "Safe trip"
Cons: "Size of plan - very little room Sometimes the crew only spoke in Spanish when making announcements."
Pros: "Crew service was awsome"
Cons: "Luggage did not flight with me. Copa holded in panama."
Pros: "Great flight attendants!"
Cons: "Often flying to Orlando is a headache because there are always a lot of clueless foreign families and noisy children going to Walt Disney World. This flight was the exception--everything was smooth!"
Cons: "They were overselled and b9oked me in a flight next day! even thou there was a flight later the same day"
Cons: "Apparently, the flight was over booked. Some passengers were offered a happy meal to give up their seat. WTF! I noticed some passengers were assigned to seat that doesn't exist. WTF! It was a complete mess. Food options, there wasn't any. I am glad, I ate before the flight."
Pros: "Service, food and very clean airplane."
Cons: "We like this airline"
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Pros: "food and drinks!!!! wow!!!"
Cons: "having to get up at the terminal and stand in line to send things through security and than sit back down...ridiculous!"
Pros: "the crew was good"
Cons: "star alliance member. worst seats. somehow you let two parents and two children have two seats. screaming, crying, smelly. add to the fact we were on the tarmac for an hour before take-off. i dont usually write reviews because they are good overall but this was horrible all around"
Cons: "There was no entertainment on this flight."
Cons: "No organization and you should not sell more tickets than you can in an air plain. Just one persone attending the counters."
Cons: "There should be more entertainment"
Pros: "The service, the extras such as free baggage, meals, drinks, entertainment. Excellent airlines. We fly you even when it is out if the way. Any chance possible to Central America. Thank you, don't change"
Pros: "nice staff."
Cons: "delayed leaving and arriving. no entertainment."
Cons: "Boarding was too slow"
Cons: "A wheelchair was requested at both airports for boarding and at arrivals. On May 10, flight 265 they provide me with one up to the boarding door and advice me that they did not have personnel to provide the service from there to the plane entrance. That also happen to other people that were handicap. After discussions and protest they provide one person to move one by one the persons that were handicap."
Pros: "FLL's airport is much less congested"
Cons: "Only two Baggage return conveyor belts in FLL the monitors are not accurate as to which of the belts the flights will be unloaded."
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "Airplane clean, staff was friendly, couteous and mostly bilingual. Food and drinks were appreciated and of good quality. We were allowed to check 3 bags without addt'l charges. Definitely felt welcomed and would fly Copa again."
Cons: "Long wait at airport check in so glad we arrived almost 3 hrs before our flight. Staff was pleasant but for some reason desk agent told us that the flight was completely sold out and without telling us, put my wife and I in middle seats in different rows. We were at airport very early and didn't realize until boarding what she had done. In flight staff assisted on the flight and moved us to an exit row where we were able to sit together. Luckily I counted at least 6 open seats and in the end we were happy. I'm not sure why she did what she did. Ironically, she (gate agent) was incredibly nice. Maybe it was simply and honest mistake."
Pros: "The flight itself was fine."
Cons: "Our flight from Panama City to Cancun was oversold and they did not let us on the flight. Another flight an hour later was also oversold, so we did not get on that one either. When we first checked in at the ticket counter they had given us standby tickets, but they did not inform us of this. We had purchased tickets 2 months in advance of our flight, so this should not have happened. They tried to get us to stay in Panama City for the night but we refused as we were traveling to a wedding and had already paid for the night at an all inclusive resort. After much arguing and waiting around, they finally put us on a different airline where we had to take an additional 3 hour flight to get to our final destination. We ended up losing most of a day of our very short vacation. Ridiculous. What is the point of buying tickets ahead and making plans when you don't even know if you will be allowed on your flight? A very frustrating and disappointing experience."
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "Won't fly copa again. Missed our connecting flight due to several late gate changes. Lost baggage too. No supervision or customer care."