Boarding was not that good with so many people in the bus from the terminal to the plane There was no support at all with connection flights, nothing was mentioned in the plane
The flight itself ws fine. My issue is with the fact that it was virtually impossible to make the connecting flight the Iberia listed as an option and that I booked. The Madrid airport is so big that you need quite a bit of time to get from one flight to the next. My husband and I missed our connecting flights so had to wait 3-4 hours to get on the flight Iberia re-booked us on.
Check in was a breeze! The seats were roomy and flight crew helpful.
Everything went smoothly… left right on time!
Not kayak issue! Heathrow is not up to its task. Missed flight
Everything was a nightmare from the long boarding right up until they lost my luggage. Worst flight ever.
Delayed flight Complete mess boarding
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Pros: "The atendió"
Cons: "El embarque"
Pros: "Friendly crew, comfortable seats, good boarding process!"
Cons: "The gates were announce at the time of boarding. No enough time to get the gate"
Pros: "Seats were comfortable and staff was lacki g customer service"
Cons: "I felt abandoned by crew when asking for water"
Pros: "Puntual en horas de salida y llegada"
Cons: "Son muy incómodos los asientos para un vuelo trasatlántico"
Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Cons: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Cons: "10 hour layover in Madrid was too long."
Pros: "What I liked was smooth flight. And the fleece blanket."
Cons: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Pros: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Cons: "A bit more space for placing magazines etc would be welcome"
Cons: "more comfortable seats and space, better food"
Pros: "The crew was amazing.The seats weren't bad but not super comfortable."
Cons: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
Pros: "It was IBERIA Flight:"
Cons: "It was IBERIA Flight:"
Cons: "All processed food. GMO’s. No organic options."
Pros: "Boarding process was easy and we made great time all the way from LAX to Madrid (I only had carry-on luggage so I can’t speak for their check-in process). Loved having a non-stop flight. Crew was attentive and professional. Great new movie selection. The one bathroom I went into was probably the largest airplane bathroom I’ve ever been in!"
Cons: "However, I would have taken a smaller lavatory if it meant larger/comfier seats! I was pretty uncomfortable the whole flight. The leg room was alright for me being 5’6” but I’m not sure how anyone much taller would fare. The seats themselves were similar to a budget domestic airline. Fine when you’re only going a few hours, but on a transatlantic flight it really started to get to my back :("
Cons: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Cons: "Layovers are what makes the flight bad."
Pros: "It was a great experience. The crew was helpful and kind."
Cons: "All but two toilets were out of order halfway through the flight."
Pros: "Nothing, the trip was terrible, the seats were awful and I had no chance to change them as I had to contact the third party. On line booking and seats reservation weren’t possible either cause I wasn’t buying the tickets directly with the company."
Cons: "Anything, terrible flights as they gave us terrible seats."
Cons: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
Cons: "dirty bathrooms, little space, the crew seemed tired and a"
Cons: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Pros: "Premium economy was very comfortable on Iberia. Their advertisements are true. We also got a great fare. Checkin at Madrid was pretty quick and security moved right along."
Cons: "Getting on the plane was an adventure. Note clear where they wanted groups to go. Food was ok; drinks limited in choice."
Pros: "Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American"
Cons: "My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Cons: "It was not British Airways, they put us on Iberia."
Pros: "Fast and clean. Smooth ride."
Cons: "1 hour delay upon arrival die to no available gates"
Cons: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Cons: "I am filing a complaint for my recent flight from Madrid to Chicago, IL on 2/26/17. During my flight, a five year old sat in front of me who was disruptive throughout the whole 9 hour flight. He was yelling and slamming on his tray table nonstop. This made it hard to sleep or relax on the flight. He was disruptive to everyone in the whole cabin. I tried to be patient, as it was a child, but when the child started climbing the seats of the row and kicking his legs in the aisle, I had to act. Not only was the child a hazard to the well being of the passengers of the flight, but he could have hurt himself. His parents did not seem to act on his behavior and did not speak my language so I was forced to approach the flight attendant in my cabin. I told the attendant, “N. Cara” as her name tag stated, how concerned I was with the child’s safety and how he was disrupting the flight experience of all the passengers on the flight. She was disgruntled as I was the third passenger to approach her. Instead of acting on the situation, she scolded me. In a rude and derogatory tone, she yelled at me claiming she couldn’t do anything and I should just move to a different seat. She yelled so loud she attracted the attention of all the passengers around. I am shocked and disappointed with the treatment and customer service I received from the crew on this flight. Furthermore, I recommend that the airline should ensure that their employees are competent enough to deal with situations where passenger’s safety are at risk. The fact that the crew member did not attempt to approach the child’s mother or address the situation at all was appalling. It should not be the customer’s responsibility to address disturbances or safety precautions on a flight. I do not think I was treated well on this flight and I am very unhappy with the services I received and paid a great amount of money for. I believe I should be compensated for the mistreatment I endured. This may have been the worst flight I have ever had and I do not plan on choosing Iberia Airlines ever again due to this experience."
Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Pros: "The crew was great."
Cons: "Very unpleasant seating. For some reason, the armrests do not raise all the way, making it impossible to get comfortable and cuddle with your spouse."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."
Pros: "Everything was delightful, definitely my best ever flight!"
Cons: "I have paid for two luggages inside the plane but when I got to the check in the agent told me i only had paid for one luggage so he forced me to pay for a third luggage or he said I would miss my flight even though i had my receipt with 2 pieces. Terrible customer service"
Cons: "Our seats smelled like feces. We were forced to gate check our bags even though we each had just one small carry on."
Cons: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
Pros: "1hour 30 minutes late. No acknowledgment of this or the knock on impact"
Pros: "It left on time and the service was reasonable."
Cons: "This probably isn't to do with EasyJet, but the Nice airport was a disorganised mess. It was under-staffed and there was some type of problem where they wouldn't let anyone leave the airport for an extra hour."
Pros: "The crew was kind"
Cons: "The baggage boarding process. The boarding process in itself."
Cons: "I don’t understand why I still had to pay for my luggage !! I ended up paying around 300 euros for a short flight !"
Cons: "If you EasyJet ever lands or boards on time I want to know about it. #LateJet"
Cons: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Cons: "One hour late. More legroom than expected. Creative fast boarding"
Pros: "The seats are small, but comfortable enough!"
Pros: "Crew very amicable and helpful."
Cons: "Better seats and more legroom"
Pros: "Flight on the Time"
Cons: "They did not write the Gate in The Check in only the Terminal"
Pros: "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Cons: "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."
Pros: "The short flight?"
Cons: "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."
Pros: "Good price and a very comfortable journey."
Cons: "All was good."
Cons: "Forced to throw our only bags into the hold and wait at the carousel for an hour afterward."
Cons: "I didnt fly bacuse when i book not show me i mist book set In air port dont give my any seat"
Pros: "Waiting area."
Cons: "Heat in airport. Late departure. No enyeryainmeny. Charged even for soda and water. Crew were unfriendly. Overall. Could be worse."
Pros: "On time and very well organized"
Cons: "U have to pay for water"
Pros: "I loved being stuck on the plane for 1 hour with no AC whatsoever and being told that there was drama he to the front hold of the plane. Oh! That’s sounds great!"
Cons: "Rude. HOT . It did smell good. they gave me a hard issue with my luggage and I plan to complain and also request compsensation for such a HORRIBLE experience. Honestly it was not good at all!"
Pros: "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Cons: "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."
Pros: "I paid extra for exit row seats (more legroom) and speed boarding, and it was worthwhile."
Cons: "Price per bag was about equal to the per passenger price. Carryon rules are absurd. People opened cases to put on 4 layers of clothes and backpacks were placed inside other bags. You DO realize the same items ended up on board, right?"
Pros: "I was happy that we had assigned seats. It used to be that everyone boarded and got the seats they could manage."
Pros: "No problems"
Cons: "Not enough legroom"
Pros: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Cons: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Pros: "I got what I expected"
Cons: "I dont have any complain"
Pros: "Low cost"
Cons: "High price to check luggage"
Cons: "Our plane to Nice was diverted to Marseille airport. We were told the airport was closed, however, all other flights seem to be landing at the "closed" airport. After landing at Marseille, the captain told us that we would refuel and fly back to Nice. After a long wait stuck in the hot, stuffy and cramped cabin, the captain announced that he received a call from EasyJet's London office directing him to discontinue the flight because it was more economical to bus the passengers back to Nice. Some passengers refused to deplane and the crew called the police to force them off the plane. The crew was hostile and at no point apologized for the situation. No buses were present when we deplaned. No instructions were given. We simply sat in an uncomfortable holding area for more than three hours without sufficient information or help. If anyone asked for further information they were literally threatened with arrest. In a few cases the police were called by EasyJet staff but the officers unsurprisingly refused to actually arrest someone for such an absurd reason. After an excruciating wait the buses arrived. It took three more hours to get back to Nice. We were dumped there in the middle of the night with no help or assistance. The airport was like a ghost town. It was the worst flight ever. No more EasyJet."
Pros: "I got to bring a bag for free."
Cons: "I didn't like how disorganized and slow the boarding process was."
Pros: "Spacious leg room Smooth landing"
Cons: "Flight was delayed 1 hour Conflicting directions from ground flight attendants We had a small purse and a backpack as carry on. The flight attendant let my mom in with a backpack, paper bag, and a small flat purse. My sister and I, on the other hand, was carrying a backpack and a small purse each. The flight attendant told us to fit our purses in our backpacks. We ended up paying for a checked baggage. Even with one carry on, we were not able to put it in the overhead compartment and we just placed it under the seat. We did not mind paying but we wished that the rule is applied consistently."
Pros: "I had the window."
Cons: "Wish I was told up front that I essentially had no seat. Wouldn't have booked it. Price not worth the stress of having to figure out last minute accommodations. Even though I had accommodations in a different location. Having to wait to be last to know if I was boarding was miserable. Justine honest with customers from the onset."
Pros: "Cheap and fast flight."
Cons: "No check in luggage is included and they don't tell you that when you're ordering tickets for a connecting flight. If you don't order check in luggage when purchasing the tickets they will charge you double the rate at the counter. Ripoff!"
Cons: "Just fckin everything"
Pros: "One particularly kind employee"
Cons: "We were told at check-in that we did not pay for a checked bag, despite the fact that my receipt shows we did. So we had to carry all our heavy luggage onboard and our money paid in advice for baggage was not refunded. Also, the plain was an hour late and the way they started boarding was really disorganized and it was as if the passengers were cattle as they corralled us into a 20x30 standing-only roped off section to wait to board after already having or boarding passes checked."
Pros: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
Pros: "Lots of space onboard"
Cons: "Flight delayed by 3 hours but did not get notification prior to arrival to airport."
Cons: "Checkin lines were horrible.."
Pros: "The staff was friendly."
Cons: "They woke me up just to ask me to put my jacket away."
Pros: "Besides the baggage ckeck in, the rest was good; boarding, flight and crew."
Cons: "I am disappointed with the baggage weight and the carry-on policy. They should be more flexible with that. Its only one carry-on per person but should not be counting on purses, lights back packs or laptops. I paid $94 for two checked baggages and only had my small carry-on and a little back pack with my personal stuffs when before boarding the crew ask me to make my bag fit into the small carry-on. Totally disappointed."
Pros: "I expected the flight to be horrible, but was kind of surprised by how well it went. Everything was fine -- seats weren't cramped beyond reason. The biggest thing I worried about was our luggage being charged a ton for being overweight, and it wasn't. We probably just got lucky with our check in person, but I am very grateful, and will probably fly easyJet again solely because this person helped me out with our luggage. It makes a big difference to not penny pinch."
Cons: "There's no food or entertainment offered, but I understand."
Pros: "Efficient boarding although delayed"
Cons: "One on board bag policy. Checking a hand bag is ludicrous"
Pros: "Flight was ok."
Cons: "I tried to add my suits cases before the flight. I did several times. Finally I got an confirmation that they have been taken the fee which was 44 euro. (I have a copy of the note.) I showed up at checking counter for check in. They said there were no evidence of payment at all. I showed my note. Since I was in the other country And weekend, I really can not access my bank account. Also security reason also. The rep told me The fee is now 47 euro each bag. Now I was asking to pay 94 euro for my suit cases. I spoke to Manager (customer service leader) Celine about whole thing. She saw my picture (it said "you have successfully update your booking. and 44.46 euro has been taken.). She told me it does not mean anything. It just says updated.???? Am I missing something? It said the fee has been taken. I told her I don't mind to pay the fee. I asked her so many times please let me pay 44 euro For 2 bags, NOT a 94 euro for 2 bags. She said there no exception. The computer said NO evidence of payment. I have to pay 94euro for 2 bags because there were no Evidence. There is an evidence. I paid 94 euro at the checking counter for 2 bags. why they were cheap price? There is a reason for that. I learned from this unfair service from EasyJet. I will never recommend anyone and I will never take it in the future. I have should stay with Air France or Virgin Atlantic from the beginning."
Pros: "Comfortable, clean, and on schedule."
Cons: "The website did not allow me to add a checked bag to an existing reservation which resulted in having to pay €45 at airport bag check (half the amount of actual airfare). Totally predatory practice especially for first time passengers of airline. The crew at boarding was less than pleasant. I guess there's a reason why the airfares are so low - manners and courtesy are not included."
Pros: "Everyone was really nice, got us there safely!"
Cons: "Check in agent trying to charge 60 for bag while it was a carry on size. Then your Arline asking for volunteers to check their bag. So first you attempt to charge then ask for volunteers, make up your mind."
I appreciated that they explained why it was delayed. The boarding process was a little complicated. People in line already who were not part of Group 1 and then you have to move around them and struggle to get to the real line.
Pros: "There was a good amount of room on the plane with comfortable seating."
Cons: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."
Pros: "Nothing wouldn’t fly with them again"
Cons: "Check in was not available and had to fly standby despite having reservation."
Cons: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
Cons: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Cons: "We had a 3 hour delay! I must be compensated"
Pros: "I slept comfortably. Great take off and landing."
Cons: "Charles de Gaulle airport"
Pros: "The crew, welcoming, timing"
Pros: "Professional smiley crew"
Cons: "I was informed upon arriving that I was on "standby" for a flight I'd booked weeks in advance, and told the reason was I had not paid the surcharge to reserve a specific seat, and Vueling oversold the flight by 10%. Not cool, Vueling. Also the flight was almost an hour late taking off."
Cons: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Cons: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"
Cons: "Chaotic under staff and poorly organized. Forced to rush and nearly miss flight despite being at airport well in advt"
Pros: "Crew was great and the seats were very comfortable."
Cons: "Never had to take a bus to and from plane, so that was different."
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Pros: "Nice, simple. Friendly"
Pros: "the hospitality of the crew"
Pros: "Comfortable seats"
Cons: "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Pros: "The seats are good"
Cons: "They keep revising the plane departure time on their website/app but refused to announce changes in the terminal. Kayak sent me 10 updates about the scheduled departure. The airport had the initial one and no more"
Pros: "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."
Pros: "we reached our destination alive"
Cons: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Pros: "Booked though kayak selected hold in bag was forwarded to Expedia .. did the same thing Selected a price that included check in bag when was given a choice and I get to vueling the charge me 40€ Was on the phone woth. Expedia 3 hours first to make sure the ticket was right cause I didn’t get email coformation and that the bag is included Then another 2 hours after I was charged the 40€ I hate kayak I hate expwrdia never again never ever again"
Pros: "I presume that because I'm old they treated me special even though I didn't request any special help."
Pros: "...and don’t really do that in a way helpful to the passenger! I couldn’t get my boarding passes from Vueling’s website, as the login details as required by Vueling, are actually those used by who “bought” the ticket - some random email used by Kayak / Lastminute.com, and not mine! Crazy! Moreover, the whole business processes that Vieling use are just dijointed. even getting help I still never received by boarding passes via email."
Cons: "Worse, Vueling charge you, on checking, to “choose seats” with no obvious way of not paying for them! I’m sure here was a link somewhere - but could I see it?! Nope! that and my suitcases, and I had paid over €100 extra on top of my initial flight cost. BA or Easyjet next time!"
Pros: "The check in luggage cost almost the same as the ticket, but the crew was nice to check in my carry on bag for free-good customer service.th"
Cons: "The bus was almost full and there are 10 or more so passengers still need to get on and obviously required additional bus. Instead of just signalthe bus to leave, the crew tried to cram more passages on the bus first before the next one, which will be almost empty- poor judgement"
Pros: "on time arrival"
Cons: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Pros: "On time, easy check-in and smooth boarding"
Cons: "Seating has limited leg room if you are tall. Seats also quite hard, but bearable over short distances."
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Pros: "We boarded and left on time, there was room for my luggage in the overhead. This is a budget airline so I wasn't expecting any thrills and thats exactly what I got - a functional, almost comfortable experience."
Cons: "You can't help but stress slightly not knowing if you're going to find a spot in the overhead."
Pros: "Nothing. Was too uncomfortable."
Cons: "I couldn't fit my legs in the space between seats, so much so that I had pins and needles in my feet by the time we landed. The food is really expensive. Never flying with this airline again."
Pros: "clean aircraft"
Cons: "all good"
Pros: "I got to my destination"
Cons: "Kiwi overcharged me for my luggage inappropriately"
Cons: "50 mins delayed with no apology."
Cons: "The flight was unable to take off on time, which they did not communicate until after boarding. All of the passengers had to sit on the plane on the tarmac and wait an hour until we were able to take off."
Pros: "Boarding was not bad, but a bit confusing"
Cons: "Flight attendants more interested in talking to each other than serving customers. We went hours without water. I went back to the galley to get some and no one was there, so I served myself"
Cons: "Delay of 35-40 minutes again, as always."
Cons: "CONVOLUTED BOARDING PROCESS"
Pros: "We got to our destination smoothly and a few mins early."
Cons: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."
Cons: "First of all we were delayed an hour with no explanation or apology, the service was poor at best, and after all the trouble they managed to lose my bag as well . Two thumbs DOWN"
Cons: "Dely and they lost my bags"
Pros: "On time, no charge for checked bag, easy & pleasant."
Pros: "Boarding was easy and prices were great"
Cons: "Baggage check was slow and no room in the seats. My knees were jammed into the seat in front"
Cons: "Worst experience ever. Will not fly with them ever again. Avoid at all costs"
Cons: "Delayed for 1 hour and more"
Pros: "On time, friendly service and ample room on the plane."